- \n
- Voicemail forwarding is when you send a voicemail that\u2019s been left for you on to another person or department in your business.<\/li>\n
- How to forward a voice message depends on the device you\u2019re using, where you\u2019re sending the voicemail, and the device the recipient is using.<\/li>\n
- Most cell phones make it easy to forward voicemails and doing so on traditional landlines often also only requires you to know the right code to punch into your keypad.<\/li>\n
- With a software-based communications solution like RingEX, it\u2019s straightforward to forward a voicemail from and to desk phones, cell phones, computers, tablets, and more. It often takes just a few clicks.<\/li>\n
- Learning how to send someone a voicemail also means understanding good etiquette. For example, you must always consider confidentiality, privacy, and security before sending on a voice message.<\/li>\n
- <\/a>What is voicemail forwarding?<\/li>\n<\/ul>\n
Voicemail forwarding is the process of sending a recorded message to someone. You might be thinking, \u201ccan you send a voicemail to someone else? I didn\u2019t know that.\u201d So, let\u2019s find out all about it.<\/p>\n
Voicemail forwarding works similarly to email, text message, or call forwarding<\/a>\u2014or sharing content on your social media accounts. You listen to your voicemail and select the message you want to forward. Then you send the voicemail to your intended recipient.<\/p>\n
For example, let\u2019s say a junior sales team member is doing outreach for warm leads. After some email exchanges, the salesperson receives a call while they\u2019re busy with another prospect. That\u2019s okay, though. The interested party leaves a voicemail.<\/p>\n
![\"If](\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image6.png\")
<\/p>\nOnce the rep is done with their current task, they access their voicemail. They listen to the recorded message. Great! This lead is showing genuine interest.<\/p>\n
However, they\u2019re asking a technical question about a product that goes beyond the scope of the rep. They forward the voicemail as an email attachment (Yes, you can do that) to a senior sales rep and a product expert.<\/p>\n
This helps nudge the prospect to the next stage of the sales funnel while also preparing the next team members for answering questions and handling objections.<\/p>\n
That\u2019s just one example. There are plenty of use cases for voicemail forwarding.<\/p>\n
Today, voicemail forwarding works quite flexibly. In the above example, the customer recording was sent as an email. Voicemails from your work mobile can be sent to a manager on their office landline or vice versa.<\/p>\n
You can also forward messages to voicemail owned by someone else on the same business phone system.<\/p>\n
Using a cloud-based PBX<\/a>, you can share voicemail messages from your mobile phone, desktop computer, desk phone, or web browser.<\/p>\n
<\/a>How to forward a voicemail from a landline<\/strong><\/h2>\n
Traditional analog phones still have their uses today despite lacking most of the capabilities of the best VoIP phone services<\/a>. Did you know, though, that you can forward landline voicemail messages? It doesn\u2019t require any special equipment, and it\u2019s not too complicated.<\/p>\n
Let\u2019s look at how to send a voicemail to someone from a landline phone:<\/p>\n
- \n
- Press the voicemail button on your device or dial the specific prefix, such as *98 or *86 (for those with Verizon as their service provider, for instance) to access your voicemail.<\/li>\n
- Enter the passcode to gain access. Hopefully, you already know this or have it recorded somewhere.<\/li>\n
- Listen to your options and navigate the menu appropriately. You\u2019ll either need to dial a number or use a voice command, such as saying, \u201cListen to voicemail.\u201d<\/li>\n
- After you\u2019ve found the message you want to forward, wait until it finishes to hear your options. Select the option to forward or share the recording.<\/li>\n
- Enter the recipient\u2019s phone number or business extension.<\/li>\n
- Listen back to check if you\u2019ve entered the correct number. Once confirmed, transfer the voicemail.<\/li>\n<\/ol>\n
<\/a>How to forward a voicemail on iPhone<\/strong><\/h2>\n
Mobility and being able to forward voicemails go hand in hand. What if you\u2019re out of the office but receive an urgent message? Send it from your mobile device to someone who\u2019s at their desk and can address any questions or issues from the caller as quickly as possible.<\/p>\n
Thankfully, like most iOS based features, learning how to forward a voicemail message on iPhone is pretty intuitive.<\/p>\n
Follow these steps to forward voicemails on iPhone:<\/p>\n
- \n
- Open the Phone <\/b>app at the bottom of the home screen.<\/li>\n
- Tap Voicemail <\/b>in the lower right corner.<\/li>\n
- Find the message from a list if your carrier provides visual voicemail. Otherwise, click Call Voicemail<\/b>.<\/li>\n
- Navigate to the message you want to forward. Either do this by finding it in the message list or by listening to the automated menu from your carrier.<\/li>\n
- Wait for and follow the prompts to forward the message.<\/li>\n
- Enter or state the recipient\u2019s details.<\/li>\n
- Confirm and forward the message.<\/li>\n<\/ol>\n
![\"Want](\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image1.png\")
<\/p>\n<\/a>How to forward a voicemail on Android<\/strong><\/h2>\n
Forwarding a voicemail on Android is similarly painless.<\/p>\n
Here are the steps for forwarding voicemail messages on Android devices:<\/p>\n
- \n
- Open the Phone <\/b>app on your device.<\/li>\n
- Tap on Voicemail <\/b>in the bottom menu.<\/li>\n
- If your carrier has visual voicemail, find the voicemail message you want to forward:<\/li>\n
- Tap it once to open it, then choose a voicemail message.<\/li>\n
- To forward the message, tap the Share <\/b>button, which appears as three dots connected by two lines.<\/li>\n
- Choose how you want to send the voicemail message.<\/li>\n
- Send it to the receiving party using the method of your choice.<\/li>\n<\/ol>\n
![\"Wondering](\"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/image5.png\")
<\/p>\nImage Source<\/a><\/p>\n
If you don\u2019t have visual voicemail for Android, then you can listen to the message and select the forward <\/b>option from the menu. After that, enter the recipient\u2019s phone number.<\/p>\n
<\/a>How to forward a voicemail from a computer<\/strong><\/h2>\n
Forwarding a voicemail from a computer can be a bit trickier than other methods. You need a softphone app for desktops or a similar communication tool.<\/p>\n
Which business voicemail service<\/a> you use will determine the specifics. However, here are the basic steps for forwarding a voicemail from a computer:<\/p>\n
- \n
- Log into your platform account on your desktop app.<\/li>\n
- Navigate to your voicemails\u2014there will likely be a voicemail tab or similar dedicated area.<\/li>\n
- View the messages, if you have visual voicemail with transcribed messages. Otherwise, listen to each audio file to find the right one.<\/li>\n
- Click on the forward <\/b>or options <\/b>button.<\/li>\n
- Share the message by selecting the channel and the recipient.<\/li>\n
- Click on send <\/b>or forward<\/b>.<\/li>\n<\/ol>\n
RingCentral gives you several options to forward voicemail messages to your team members. You can log into your RingCentral account from the desktop app or browser-based app and navigate to voicemails <\/b>to forward recorded messages or transcriptions.<\/p>\n
Another thing you can do is forward a voicemail as an email, and here\u2019s how:<\/p>\n
- \n
- Access your RingCentral online account.<\/li>\n
- Click Settings <\/b>and then select Notifications<\/b>.<\/li>\n
- Open Messaging Notifications<\/b>.<\/li>\n
- Click the dropdown menu and select Advanced Settings<\/b>.<\/li>\n
- In the By Email<\/b> column, check the Voicemail Messages<\/b> box.<\/li>\n
- To ensure the notification includes an MP3 attachment, click Customize Notifications<\/b>.<\/li>\n
- In the popup window, check Include attachment with email.<\/b><\/li>\n
- Type your preferred email address\/es in the Email <\/b>field.<\/li>\n
- Click Done <\/b>and then click Save<\/b>.<\/li>\n<\/ol>\n
Now, your voicemails will be forwarded to your email address. You can easily forward any recording to anyone you want as an email attachment.<\/p>\n
<\/a>Voicemail forwarding best practices for businesses<\/strong><\/h2>\n
Voicemail is a great way to make sure you don\u2019t miss any calls. Voicemail forwarding helps you connect people to the right person and the attention they need.<\/p>\n
But, what happens if you forward a voicemail with sensitive information? What about if you forward a voicemail to a colleague who doesn\u2019t check their messages often?<\/p>\n
Avoid leaving these and other questions unanswered by following voicemail forwarding best practices:<\/p>\n
Check messages regularly<\/h3>\n
If a voicemail falls down in the woods, but no one is around to hear it, does it exist? If you forward a message to a colleague and they don\u2019t check their voicemail, nothing happens. The customer or teammate who left the message will never get a response.<\/p>\n
Since everyone has their own voicemail, everyone needs to check their voicemail inbox frequently. Create a policy where voicemail is checked and listened to daily. Train your team on how to configure their voicemail settings and have notifications sent to their phones and email accounts.<\/p>\n
Automated alerts will ensure no one ever misses a voicemail, whether it\u2019s left for them directly or forwarded from a colleague.<\/p>\n
Maintain confidentiality and privacy compliance<\/h3>\n
Listen fully to every voice message before deciding whether to forward it or not. Callers may leave sensitive information on a recording that isn\u2019t for the ears of most.<\/p>\n
If you\u2019re involved with healthcare, then you should be well-versed in the requirements of HIPAA. Operating in the EU requires you to comply with the GDPR.<\/p>\n
There are plenty of other regulations that may apply depending on your region. If you\u2019re unsure, it\u2019s best to consult with your leaders on whether certain caller details can be shared.<\/p>\n
Standardize for accuracy<\/h3>\n
Create standardized protocols for voicemail forwarding. People are less likely to adopt a process until they\u2019ve been shown the ropes. A voicemail forwarding guide also provides a consistent collaboration method between employees.<\/p>\n
Include a step that requires confirmation of the recipient\u2019s details. Double-checking for accuracy helps to prevent messages from being forwarded to the wrong person. Everyone should follow each step every time to ensure sensitive voicemails aren\u2019t sent to the wrong person.<\/p>\n
Keep your message secure<\/h3>\n
Forwarding mistakes aren\u2019t the only threat to your and your customers\u2019 information. Modern business phone<\/a> solutions give you access to evolving and advanced capabilities. They also store your data in the cloud, including voicemail recordings and transcriptions.<\/p>\n
Data breaches are always a risk for businesses today. A\u00a0 report from the Identity Theft Resource Center<\/a> found that over 1 billion people were impacted by data compromises in the first half of 2024 alone..<\/p>\n
An IBM report found that the average cost of a breach is $4.9 million<\/a>.<\/p>\n
While we can put a price on the cost of a breach, the total damages aren\u2019t so quantifiable. News of a compromise spreads like wildfire. Your brand reputation will be ruined. Customers will lose trust. Not to mention that there may be additional and more serious consequences for compliance violations.<\/p>\n
You want to protect all of your information and your customers\u2019 data. Mitigate risk by using secure platforms like RingCentral. Our solutions use single sign-on to retain control over your user authentication credentials and process.<\/p>\n
Every call and meeting is secured from interlopers and eavesdropping. Dynamic End-to-End Encryption (E2EE) secures all of your communications data, including visual voicemail<\/a> messages, with an extra layer of protection.<\/p>\n
Limit how often you need to forward voicemails<\/h3>\n
While it is quick and convenient to forward voicemails in this day and age, it\u2019s also good practice to try to limit how often you need to do it. After all, when you do need to forward voicemails it means you\u2019ve probably missed what might have been an important call.<\/p>\n
A great way to ensure your business doesn\u2019t miss those calls is with the RingCentral AI Receptionist<\/a>. It leverages artificial intelligence to help callers get the answers or complete the tasks they need, even if no one on your team is available\u2014all without having to leave a voicemail.<\/p>\n
<\/a>Easily share and manage voicemails with RingCentral<\/strong><\/h2>\n
Forwarding voicemails is only the tip of the iceberg of enhanced collaboration. RingCentral RingEX is an AI-powered unified communications platform. It does everything you need for collaboration and then some!<\/p>\n
We\u2019ve got you covered for voicemail. You can:<\/p>\n
- \n
- Personalize your greeting messages<\/li>\n
- Set routing rules to send phone calls to voicemail at certain times or according to set criteria<\/li>\n
- Access and share voicemails with a few taps or clicks from your preferred devices<\/li>\n
- Experience visual voicemail where every recording is automatically transcribed<\/li>\n
- Get transcripts sent directly to your email so you can check messages in noisy environments.<\/li>\n<\/ul>\n
Enjoy effortless communications with an all-in-one business phone system. Send an SMS text, call, fax, and host video meetings from the same app\u2014on your desktop, Mac, Samsung phone, iPad, and more.<\/p>\n
Let RingSense AI for RingEX take over many tasks as your personal assistant. Tired of taking call notes or having to dig through recordings to find important details? Our platform takes real-time notes during every interaction. AI smart notes summarize key highlights and actionable points.<\/p>\n
Having trouble keeping an eye on every call? RingSense AI features conversation intelligence that tracks live metrics, such as caller sentiment, energy, and talk time.<\/p>\n
Already using business tools to improve the way you operate? Don\u2019t sweat it. RingCentral comes with more than 500 pre-built integrations for popular CRMs and other apps. Connect communications to your existing tech stack and experience seamless capabilities and automated workflows.<\/p>\n
Sign up for a demo<\/a> today and find out how RingCentral helps you collaborate effectively and work smarter.<\/p>\n
<\/a>Voicemail forwarding FAQs<\/strong><\/h2>\n
How can I forward a voicemail?<\/h3>\n
How you forward a voicemail depends on your phone and your carrier. If you have visual voicemail, you can view a list of your messages from your phone\u2019s voicemail app. From there, you find the message you want to forward and select the share icon. Choose your recipient and hit send<\/b>.<\/p>\n
If you don\u2019t have visual voicemail you\u2019ll need to access your personal inbox to find out if you can forward a voicemail message to another number or extension. Alternatively, you can use a cloud-based business phone system with RingCentral or another provider that comes with voicemail forwarding.<\/p>\n
How do you forward voicemails on iPhone?<\/h3>\n
To forward a voicemail on iPhone, follow these steps:<\/p>\n
- \n
- Open the Phone <\/b>app at the bottom of your home screen.<\/li>\n
- Tap on Voicemail<\/b>.<\/li>\n
- Look through the list and select the voicemail you want to forward.<\/li>\n
- Tap the button that looks like an arrow that points up to share the message.<\/li>\n
- Choose how you want to forward the voicemail, such as by Message, Mail,<\/b> or AirDrop<\/b>.<\/li>\n
- Enter the recipient\u2019s phone number or email address, or select them from your contacts list.<\/li>\n
- Tap Send<\/b>.<\/li>\n<\/ol>\n
Can I forward voicemail to email?<\/h3>\n
You can forward a voicemail to your Gmail account or other email inbox with an AI-powered unified communications platform like RingCentral.<\/p>\n
Here\u2019s how to forward a voicemail to email with RingCentral:<\/p>\n
- \n
- Login to the RingCentral online account.<\/li>\n
- Go to the Messages <\/b>tab and select Inbox<\/b>.<\/li>\n
- Choose the voicemail message that you want to forward.<\/li>\n
- Click the three dots icon under the Actions <\/b>column, then click the Forward <\/b>button.<\/li>\n
- Type the email address of the people you want to forward the message to, or click the \u201c+\u201d icon<\/b> and select names from your contacts.<\/li>\n
- Enter a Subject <\/b>and Message<\/b>, then click the Forward <\/b>button.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"
Love it or hate it, we\u2019re all familiar with voicemail in both personal and professional life. Sometimes, it\u2019s just convenient to leave a voice message when you can\u2019t reach someone on the phone, rather than turning to another communication option. In business, being able to forward a voicemail is also really useful. You can get …<\/p>\n","protected":false},"author":1131,"featured_media":57696,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-57695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"\n
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- Tap on Voicemail<\/b>.<\/li>\n
- Open the Phone <\/b>app at the bottom of your home screen.<\/li>\n
- Open Messaging Notifications<\/b>.<\/li>\n
- Tap on Voicemail <\/b>in the bottom menu.<\/li>\n
- Tap Voicemail <\/b>in the lower right corner.<\/li>\n
- Open the Phone <\/b>app at the bottom of the home screen.<\/li>\n