{"id":57146,"date":"2024-08-13T09:00:27","date_gmt":"2024-08-13T16:00:27","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=57146"},"modified":"2024-08-13T10:47:11","modified_gmt":"2024-08-13T17:47:11","slug":"ringcentral-powers-falls-of-neuse-managements-ambitious-communications-transformation","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-powers-falls-of-neuse-managements-ambitious-communications-transformation\/","title":{"rendered":"RingCentral powers Falls of Neuse Management’s ambitious communications transformation"},"content":{"rendered":"

When you’re managing 300 locations across three diverse subsidiaries in industries ranging from industrial gasses to automotive chemicals, efficient and reliable communication is crucial for success. That\u2019s why Falls of Neuse Management (FNM), a company providing management support services for that exact use case, recently embarked on an ambitious project to overhaul and unify its communications infrastructure. With a hard deadline looming and millions in revenue at stake, FNM needed more than just a new phone system; they needed a full-scale communications overhaul.<\/span><\/p>\n

That\u2019s where RingCentral came in, tasked with unifying FNM’s entire communications infrastructure across all 300 locations in just 60 days. Here’s how we partnered with FNM and our partner Connectivity Source to pull off this transformation.<\/span><\/p>\n

<\/a>The Challenge: A Fragmented Communications Landscape<\/b><\/h2>\n

FNM faced a common challenge for growing businesses: a lack of standardization in their communications technology. The company was grappling with four or more different VoIP providers. This fragmented setup was causing cost and support inefficiencies, as well as reliability issues. Due to an expiring contract with an existing provider, FNM needed a partner who could support an aggressive migration timeline in addition to offering innovative solutions.\u00a0<\/span><\/p>\n

<\/a>The Solution: RingCentral RingEX\u00a0<\/b><\/h2>\n

After a thorough evaluation process, FNM chose RingCentral’s <\/span>RingEX solution<\/span><\/a>. Their comprehensive solution included:<\/span><\/p>\n

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  1. An industry leading Cloud PBX platform<\/span><\/li>\n
  2. Advanced analytics\u00a0<\/span><\/li>\n
  3. Remote device management tools<\/span><\/li>\n
  4. MS Teams integration<\/span><\/li>\n
  5. Softphone and mobile app capabilities<\/span><\/li>\n<\/ol>\n

    \"\"<\/p>\n

    One of the most impressive aspects of this project was the speed of implementation, as the FNM and RingCentral teams worked tirelessly to complete the migration.<\/span><\/p>\n

    Eric Rickard, Manager, Telecommunications and WAN Services at FNM, shared his experience: “The RingCentral team was phenomenal. They were able to build our organization in RingEX, upload all of the users and devices, and alter them in the way I needed them to for shared lines. It actually took just a little over 30 days to flip the entire company from one platform to the RingEX platform.”<\/span><\/p>\n

    This rapid deployment included:<\/span><\/p>\n