{"id":56805,"date":"2024-07-15T09:30:24","date_gmt":"2024-07-15T16:30:24","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=56805"},"modified":"2025-03-13T06:41:50","modified_gmt":"2025-03-13T13:41:50","slug":"the-ultimate-guide-to-integrating-ringcentral-and-hubspot","status":"publish","type":"post","link":"\/us\/en\/blog\/the-ultimate-guide-to-integrating-ringcentral-and-hubspot\/","title":{"rendered":"The ultimate guide to integrating RingCentral and HubSpot"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Ever felt like you&#8217;re spending more time switching between apps than actually getting work done? You\u2019re not alone. According to a Harvard Business Review study, workers toggle between apps and websites 1,200 times a day!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the RingCentral and HubSpot integrations, we\u2019ve imagined a world where your CRM and business communication system work seamlessly together &#8211; no productivity-killing toggling needed. That&#8217;s the magic of integrating RingCentral with HubSpot.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Why HubSpot and RingCentral Are a Perfect Match<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">HubSpot, a leading CRM platform, and RingCentral, where AI meets trusted communications, come together to create a powerful tool for sellers, marketers, and agents. This integration ensures that all communication and CRM functionalities are available in one place, allowing users to focus more on their tasks and less on managing software.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">How RingCentral and HubSpot Integrate<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As RingCentral and HubSpot have expanded their product offerings to cater to various user needs, their integrations have also advanced. RingCentral RingEX, RingCentral RingCX, and RingCentral Events can all integrate with HubSpot, delivering significant value to sellers, marketers, and agents. Let\u2019s explore the features and benefits of each integration:<\/span><\/p>\n<h3 class=\"heading h3\"><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><span style=\"font-weight: 400;\">RingEX for HubSpot<\/span><\/a><\/h3>\n<ul>\n<li><b>Call Controls<\/b><span style=\"font-weight: 400;\">: Leverage RingCentral&#8217;s calling capabilities to answer inbound and make outbound calls without ever leaving HubSpot.<\/span><\/li>\n<li><b>Message Hub<\/b><span style=\"font-weight: 400;\">: Access all your RingCentral text messages, voicemails, and faxes from one centralized location.<\/span><\/li>\n<li><b>Click-to-Call and Click-to-SMS<\/b><span style=\"font-weight: 400;\">: Easily call or text HubSpot phone entries directly from your browser or the RingCentral Chrome extension.<\/span><\/li>\n<li><b>Instant Screen Pop<\/b><span style=\"font-weight: 400;\">: When a call comes in, RingCentral for HubSpot instantly identifies the caller using the corresponding HubSpot record. If no record exists, you can easily add a new contact.<\/span><\/li>\n<li><b>Server-side text logging: <\/b><span style=\"font-weight: 400;\">Support logging a message as an activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-56806\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/07\/Click-to-Dial.png\" alt=\"Hubspot and RingEx integration. Click to dial integration\" width=\"2048\" height=\"1243\" \/><\/p>\n<h3 class=\"heading h3\"><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcx-for-hubspot\"><span style=\"font-weight: 400;\">RingCX for HubSpot<\/span><\/a><\/h3>\n<ul>\n<li><b>Omnichannel Customer Engagement<\/b><span style=\"font-weight: 400;\">: Manage inbound voice calls, live chat interactions, and more directly from HubSpot, providing agents with a comprehensive view of the customer journey.<\/span><\/li>\n<li><b>Tight Integration with HubSpot CRM Data<\/b><span style=\"font-weight: 400;\">: Quickly identify customers for personalized experiences and efficiently create or update tickets for faster after-contact work.<\/span><\/li>\n<li><b>Easy to Deploy and Use<\/b><span style=\"font-weight: 400;\">: Prebuilt integration deployable in hours, not weeks. Accessible via any browser on Windows or Mac, with no software installation required.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-56807\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/07\/CX-Multi-channel.png\" alt=\"Hubspot and RingCX integration. Showcasing multi channel activation\" width=\"1280\" height=\"800\" \/><\/p>\n<h3 class=\"heading h3\"><a href=\"https:\/\/ecosystem.hubspot.com\/marketplace\/apps\/marketing\/events\/ringcentralevents\"><span style=\"font-weight: 400;\">RingCentral Events for HubSpot<\/span><\/a><\/h3>\n<ul>\n<li><b>Capture Registrations and Generate Magic Links<\/b><span style=\"font-weight: 400;\">: Easily import registrations from HubSpot to RingCentral Events to automatically generate magic link invites.<\/span><\/li>\n<li><b>Track Registrant Progress<\/b><span style=\"font-weight: 400;\">: Monitor session attendance and registration status for virtual, hybrid, and in-person events, enhancing custom workflow actions and email sequences. Export this data to custom objects in HubSpot for easier segmentation and interpretation.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-56808\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/07\/Events.png\" alt=\"Hubspot and RingCentral Events integration\" width=\"2048\" height=\"1152\" \/><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Delivering exceptional customer experiences with a seamless integration<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The integration between RingCentral and HubSpot offers a robust solution for businesses looking to streamline their workflows and enhance productivity. By combining the powerful features of both platforms, users can enjoy a seamless experience that supports better communication, efficient customer engagement, and insightful analytics. Whether you&#8217;re a seller, marketer, or agent, this integration is designed to meet your needs and help you achieve your business goals.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever felt like you&#8217;re spending more time switching between apps than actually getting work done? You\u2019re not alone. According to a Harvard Business Review study, workers toggle between apps and websites 1,200 times a day!\u00a0 With the RingCentral and HubSpot integrations, we\u2019ve imagined a world where your CRM and business communication system work seamlessly together &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":56809,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-56805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The ultimate guide to integrating RingCentral and HubSpot | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Ever felt like you&#039;re spending more time switching between apps than actually getting work done? 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