{"id":56460,"date":"2024-06-13T08:50:07","date_gmt":"2024-06-13T15:50:07","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=56460"},"modified":"2025-03-13T05:54:25","modified_gmt":"2025-03-13T12:54:25","slug":"introducing-ringsense-for-sales-2-0-powering-up-sales-teams-with-ai-coaching-sales-performance-tools","status":"publish","type":"post","link":"\/us\/en\/blog\/introducing-ringsense-for-sales-2-0-powering-up-sales-teams-with-ai-coaching-sales-performance-tools\/","title":{"rendered":"Introducing RingSense for Sales 2.0: Powering Up Sales Teams with AI Coaching &#038; Sales Performance Tools"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Since launching <\/span><a href=\"https:\/\/www.ringcentral.com\/ringsense-for-sales.html\"><span style=\"font-weight: 400;\">RingSense for Sales<\/span><\/a><span style=\"font-weight: 400;\"> in March 2023, our AI-powered platform has supercharged sales teams across verticals, helping to unlock customer insights, reduce administrative burdens, and win more deals. We are also seeing great customer traction with customer accounts more than doubling quarter-over-quarter sequentially in Q1 2024 to over 600.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, we are introducing significant enhancements to RingSense for Sales, including a powerful new AI coaching dashboard, integration into Microsoft Teams, and expansion of CRM compatibility to optimize strategic decision-making in sales.<\/span><\/p>\n<h2 class=\"heading h2\"><b>New AI-Powered Coaching Tools\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-56462\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/RS4S-Coaching-Dashboard.jpg\" alt=\"\" width=\"2008\" height=\"1346\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A new coaching and call review dashboard <a href=\"https:\/\/www.ringcentral.com\/ai-phone-call.html\">utilizes AI insights<\/a> to help managers set precise coaching goals and pinpoint crucial opportunities for impactful interactions. Automated AI scorecards accelerate the feedback loop, enhancing coaching effectiveness.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Microsoft Teams Integration<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RingSense now captures and integrates conversation data from Microsoft Teams, allowing for a comprehensive view of communication across platforms, which aids in strategic sales planning.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Expanded CRM Integrations<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-56463\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/RS4S-CRM-Integration.jpg\" alt=\"\" width=\"2008\" height=\"1346\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The expansion of CRM integrations to include Zendesk, Zoho, and Bullhorn enriches the understanding of customer engagement within the sales process. Sales teams gain a transparent view of customer interactions and sales pipeline dynamics by directly linking conversational insights to CRM records.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Global Reach &amp; Multilingual Support\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With new Spanish transcription capabilities and compliance with UK data residency regulations, RingSense is better equipped to meet the diverse needs of global markets.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Saving Time &amp; Capturing Critical Interactions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our customers across industries and segments are benefiting from automated interaction summaries and follow-up notifications provided by RingSense for Sales. This frees up precious time for business users and allows them to focus on selling rather than administrative tasks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRingCentral has been our communications lifeline since we were a very small business, and it definitely helped us grow. And now that we have RingSense \u2013 which is like an intelligent set of eyes and ears, always scanning for ways we can improve our sales and service \u2013 we\u2019re seeing even more opportunities for growth and expansion,\u201d said Jessica Holder, Owner of Eclipse Insurance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the insurance industry, where call grading, training, and summaries are vital, RingSense for Sales has stood out as a simple, efficient, and essential tool for customer interactions. For Eclipse Insurance and InsuranceHub, it is helping both agencies capture critical customer conversations. This allows the agencies to track, learn, and improve their interactions with each call, ultimately enhancing customer service, overall revenue intelligence, and operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re continuing to see growth and adoption of RingSense for Sales as customers discover the benefits of having conversation intelligence natively embedded into their RingCentral phone system. Below are some quotes directly from our customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFrom the perspective of sales and customer-facing rep training, the RingSense AI platform is revolutionizing our approach to sales training, quality control, and enhancing our customer experiences in promising ways,\u201d said Lee LeBaigue, Senior Vice President, InsuranceHub.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRingCentral has been our communications lifeline since we were a very small business, and it definitely helped us grow,\u201d said Jessica Holder, Owner of Eclipse Insurance. \u201cAnd now that we have RingSense \u2013 which is like an intelligent set of eyes and ears, always scanning for ways we can improve our sales and service \u2013 we\u2019re seeing even more opportunities for growth and expansion. With both our sales and service calls, RingSense for Sales helps us identify specific words, phrases, or general trends it\u2019s seeing that need our attention. RingSense is able to monitor and glean insights from so much data \u2013 tone, word choice, energy, sentiment \u2013 that it has been able to identify valuable opportunities to improve the agency\u2019s client relations.\u201d<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b><i>The new RingSense for Sales features and enhancements are available now. For further information about RingSense for Sales and to see how RingCentral is redefining communication technology, visit <\/i><\/b><a href=\"https:\/\/www.ringcentral.com\/ringsense-for-sales.html\"><b><i>https:\/\/www.ringcentral.com\/ringsense-for-sales.html<\/i><\/b><\/a><b><i>.<\/i><\/b><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since launching RingSense for Sales in March 2023, our AI-powered platform has supercharged sales teams across verticals, helping to unlock customer insights, reduce administrative burdens, and win more deals. We are also seeing great customer traction with customer accounts more than doubling quarter-over-quarter sequentially in Q1 2024 to over 600. Today, we are introducing significant &#8230;<\/p>\n","protected":false},"author":1185,"featured_media":56461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18390],"tags":[380],"class_list":["post-56460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-communication-and-collaboration","tag-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing RingSense for Sales 2.0: Powering Up Sales Teams with AI Coaching &amp; Sales Performance Tools | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Since launching RingSense for Sales in March 2023, our AI-powered platform has supercharged sales teams across verticals, helping to unlock customer\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-ringsense-for-sales-2-0-powering-up-sales-teams-with-ai-coaching-sales-performance-tools\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing RingSense for Sales 2.0: Powering Up Sales Teams with AI Coaching &amp; 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