{"id":56248,"date":"2024-05-06T09:29:52","date_gmt":"2024-05-06T16:29:52","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=56248"},"modified":"2025-03-13T05:54:27","modified_gmt":"2025-03-13T12:54:27","slug":"ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year","status":"publish","type":"post","link":"\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/","title":{"rendered":"RingEX with RingSense AI Recognized as Internet Telephony 2024 Unified Communications Product of the Year"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Keeping the modern workforce engaged means reimagining the way we communicate at work. Enter RingCentral\u2019s recently unveiled <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2024-announcements\/\"><span style=\"font-weight: 400;\">RingEX with RingSense AI<\/span><\/a><span style=\"font-weight: 400;\"> \u2013\u00a0 an AI-powered personal assistant built within our trusted cloud communication platform, offering benefits across diverse user needs and scenarios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t just take our word for it: industry-leading award organizers, peers, and judges see the immense value in our innovative platform. After winning the prestigious <\/span><a href=\"https:\/\/www.businesswire.com\/news\/home\/20240326413361\/en\/RingCentral-Wins-the-Overall-Best-of-Enterprise-Connect-2024-Award-Winners-Announced-in-Four-Other-Category-Awards\"><span style=\"font-weight: 400;\">Best of Enterprise Connect Overall Best Award<\/span><\/a><span style=\"font-weight: 400;\"> earlier this year, RingEX&#8217;s momentum continues, with RingSense AI recognized as a <\/span><a href=\"https:\/\/www.tmcnet.com\/voip\/news\/articles\/459358-winners-the-2024-unified-communications-product-the-year.htm\"><span style=\"font-weight: 400;\">2024 Unified Communications Product of the Year<\/span><\/a><span style=\"font-weight: 400;\"> by TMC&#8217;s INTERNET TELEPHONY magazine.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>What are the TMC Unified Communications Product of the Year Awards?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s exciting to be recognized alongside the most innovative unified communications products and solutions available over the past 12 months, as judged by the editors of TMC\u2019s <\/span><i><span style=\"font-weight: 400;\">INTERNET TELEPHONY<\/span><\/i><span style=\"font-weight: 400;\"> magazine.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cCongratulations to the recipients of the 2024 Unified Communications Product of the Year Award,\u201d said Rich Tehrani, CEO of TMC. Every year, I am more and more impressed by the innovative options available to clients in search of unified communications solutions. The 2024 winners continue to drive the industry forward, and I can\u2019t wait to monitor the continued success of these companies producing incredible solutions.\u201d<\/span><\/p>\n<h2 class=\"heading h2\">Why Our AI Innovation is Award-Winning<\/h2>\n<p><span style=\"font-weight: 400;\">RingEX with RingSense AI is set apart from other AI-enabled solutions by its ability to support an extensive range of communication use cases across industry verticals (Financial Services, Healthcare, etc.) and all functions. It can support complete business communications from front-office to back-office employees and is built on the RingCentral cloud communications platform, which has been battle-tested for essential communications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One way RingCentral helps harness conversational data is through intelligent note-taking. RingSense <a href=\"https:\/\/www.ringcentral.com\/ai-phone-call.html\">AI for Phone<\/a> captures the highlights of voice conversations<\/span><i><span style=\"font-weight: 400;\"> while they\u2019re happening<\/span><\/i><span style=\"font-weight: 400;\"> to help people quickly share notes and action items after the call ends.<\/span><\/p>\n<p><b>Dig deeper into the RingEX features transforming business communications:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real-Time Smart Notes: <\/b><span style=\"font-weight: 400;\">This technology transforms the nature of phone calls, offering instant, precise note-taking, and essential insights in real-time to boost productivity. Real-time note-taking captures critical information, whether someone is between meetings, multitasking, or driving.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unread Message Recap<\/b><span style=\"font-weight: 400;\">: RingEX provides AI-generated summaries of missed messages in group chats, allowing users to catch up after being out of the office without having to read through hundreds of messages.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>GPT Semantic Search:<\/b><span style=\"font-weight: 400;\"> Empowers users to ask open-ended questions for fast, intuitive info retrieval from transcriptions, notes, and summaries across all their message, video, phone, and email interactions.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Conversation Intelligence:<\/b><span style=\"font-weight: 400;\"> After a call, AI provides summaries and actionable insights, improving efficiency and understanding of nuanced interactions. This makes it easy to catch up on recordings and call history.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Messaging Composition: <\/b><span style=\"font-weight: 400;\">Serving as an AI writer and translator for team chats, it composes messages and generates chat summaries based on recent interactions &#8211; even adjusting the output length and tone, which helps global collaboration.<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\">Welcome to the New Era of AI-Powered Business Communications<\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral introduced automated transcripts in early 2023, reimagining workplace communication by enhancing clarity and continuity for distributed teams. Today, RingEX with RingSense AI extends this innovation, enabling workers to leverage AI-driven insights and automation to focus more on strategic tasks, thereby increasing engagement and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingEX with RingSense AI stands out in the crowded field of business communication solutions, offering a blend of unmatched reliability, versatility, and innovation. Here are the key features that position it as the premier choice for businesses seeking to leverage the full potential of AI in their communications:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Proven Reliability: <\/b><span style=\"font-weight: 400;\">RingEX is supported by RingCentral\u2019s consistent 99.999% uptime over five years, ensuring reliable performance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comprehensive Telephony Support<\/b><span style=\"font-weight: 400;\">: RingEX supports extensive telephony use cases that are adaptable across various business scenarios.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unique Capabilities: <\/b><span style=\"font-weight: 400;\">RingEX is the only solution that combines real-time note-taking, semantic search, and conversation intelligence and is specifically tailored for business communications.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Trusted in Regulated Industries:<\/b><span style=\"font-weight: 400;\"> Its compliance with stringent standards makes RingEx a preferred choice for mission-critical communications in regulated sectors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customizable Workflows:<\/b><span style=\"font-weight: 400;\"> Features the most extensive range of telephony APIs, enhancing bespoke communication workflows with AI.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cEmpowering the modern workforce with a personal AI assistant turns routine conversations into valuable insights, optimizes workflows, and enables a sharper focus on the creative and strategic aspects of work,\u2019 said Kira Makagon, Chief Innovation Officer at RingCentral. \u201cThis accolade is a testament to RingCentral\u2019s role as a pioneer in this new era of AI-powered business communications.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Read more about how RingCentral is reimagining business communications with real-time AI in <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-reimagines-the-business-phone-system-with-real-time-ai.html\"><span style=\"font-weight: 400;\">this announcement<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2024-announcements\/\"><span style=\"font-weight: 400;\">blog post<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keeping the modern workforce engaged means reimagining the way we communicate at work. Enter RingCentral\u2019s recently unveiled RingEX with RingSense AI \u2013\u00a0 an AI-powered personal assistant built within our trusted cloud communication platform, offering benefits across diverse user needs and scenarios. Don\u2019t just take our word for it: industry-leading award organizers, peers, and judges see &#8230;<\/p>\n","protected":false},"author":166,"featured_media":56249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18885],"tags":[],"class_list":["post-56248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingEX with RingSense AI Recognized as Internet Telephony 2024 Unified Communications Product of the Year | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Keeping the modern workforce engaged means reimagining the way we communicate at work. Enter RingCentral\u2019s recently unveiled RingEX with RingSense AI \u2013\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingEX with RingSense AI Recognized as Internet Telephony 2024 Unified Communications Product of the Year\" \/>\n<meta property=\"og:description\" content=\"Keeping the modern workforce engaged means reimagining the way we communicate at work. Enter RingCentral\u2019s recently unveiled RingEX with RingSense AI \u2013\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-06T16:29:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T12:54:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/05\/7989691219-2024_UC_POTY-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jennifer Caukin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jennifer Caukin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\"},\"author\":{\"name\":\"Jennifer Caukin\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b6f378db0159b6940205332995d44dca\"},\"headline\":\"RingEX with RingSense AI Recognized as Internet Telephony 2024 Unified Communications Product of the Year\",\"datePublished\":\"2024-05-06T16:29:52+00:00\",\"dateModified\":\"2025-03-13T12:54:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\"},\"wordCount\":761,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/05\/7989691219-2024_UC_POTY-1.jpeg\",\"articleSection\":[\"AI &amp; Innovation\",\"Company news &amp; culture\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/\",\"name\":\"RingEX with RingSense AI Recognized as Internet Telephony 2024 Unified Communications Product of the Year | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringex-with-ringsense-ai-recognized-as-internet-telephony-2024-unified-communications-product-of-the-year\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/05\/7989691219-2024_UC_POTY-1.jpeg\",\"datePublished\":\"2024-05-06T16:29:52+00:00\",\"dateModified\":\"2025-03-13T12:54:27+00:00\",\"description\":\"Keeping the modern workforce engaged means reimagining the way we communicate at work. 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