{"id":56082,"date":"2024-03-25T05:00:42","date_gmt":"2024-03-25T12:00:42","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=56082"},"modified":"2025-07-14T05:59:24","modified_gmt":"2025-07-14T12:59:24","slug":"ringcentral-mvp-evolves-to-ringex","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-mvp-evolves-to-ringex\/","title":{"rendered":"RingCentral MVP Evolves to RingEX"},"content":{"rendered":"<h2 class=\"heading h2\">AI meets trusted communications<\/h2>\n<p><span style=\"font-weight: 400;\">It&#8217;s with immense excitement that we announce a significant evolution in our journey. <strong>RingCentral MVP is now <\/strong><\/span><strong><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\">RingEX<\/a><\/strong><span style=\"font-weight: 400;\">, a change that marks more than just a new name\u2014it marks a new era where AI meets trusted communications, for everyone.<\/span><\/p>\n<h2 class=\"heading h2\">Why RingEX?<\/h2>\n<p><span style=\"font-weight: 400;\">The answer lies in our vision for the future\u2014a future where communication transcends traditional boundaries to create unified, exceptional experiences for employees and customers by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Breaking down the silos between different communication methods<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shifting from manual, time-consuming tasks like note-taking and searching hours for answers to automated, AI-driven processes that streamline workflows.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moving away from one-size-fits-all communication to tailored, context-aware interactions and intelligence.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-56105\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/03\/Article-image.png\" alt=\"RingEX\" width=\"2048\" height=\"1331\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingEX represents a significant stride beyond traditional messaging, <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>, and phone communications, infusing AI to make every conversation smarter, every workday more efficient, and every interaction more personalized.<\/span><\/p>\n<h2 class=\"heading h2\">Introducing your personal AI assistant<\/h2>\n<p><span style=\"font-weight: 400;\">As part of this exciting transformation, we&#8217;re thrilled to unveil a Personal <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ai-virtual-assistant\/\">AI Assistant<\/a>, powered by RingSense AI, to elevate and personalize everyday communications in RingEX. Imagine real-time notes capturing key details during your calls, effortlessly helping extract insights from conversations, and crafting polished, context-aware messages. Rooted in RingCentral&#8217;s trusted platform, known for its enterprise-grade security, mission-critical reliability, and broad range of external and internal communication use cases across all devices, RingSense AI brings advanced AI features into everyday workflows, making it smarter and more efficient.<\/span><\/p>\n<h3 class=\"heading h3\">Personal AI across all communication modes<\/h3>\n<p><span style=\"font-weight: 400;\">RingEX, enhanced with RingSense AI, excels in its ability to weave AI seamlessly into phone, SMS, voicemails, video, and messaging. This approach ensures an enhanced communication spectrum, making every interaction\u2014from calls and texts to team messages\u2014smoother and more insightful, thus rendering daily communications virtually effortless.<\/span><\/p>\n<h3 class=\"heading h3\">Join the waitlist for early access preview<\/h3>\n<p><span style=\"font-weight: 400;\">RingSense AI for RingEX is currently available in an Early Access Preview for a select group of customers. Dive deeper and discover more by watching the video below, and don&#8217;t miss your chance to be part of this exciting journey\u2014<\/span><strong><a href=\"https:\/\/www.ringcentral.com\/ringex\/ai-assistant.html\">visit our page now to learn more and join the waitlist.<\/a><\/strong><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/RqVKtZzc4Lk\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/RqVKtZzc4Lk\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/RqVKtZzc4Lk\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2 class=\"heading h2\">AI-powered employee and customer experiences<\/h2>\n<p><span style=\"font-weight: 400;\">Our move to RingEX is complemented by <a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a>, our AI-first <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a>, designed to revolutionize customer interactions. Together, they symbolize our commitment to simplifying communications and fostering meaningful connections, ensuring smarter conversations and happier customers. RingEX is dedicated to elevating employee experiences with smarter, more personalized communications, while RingCX aims to transform customer interactions.<\/span><\/p>\n<h2 class=\"heading h2\">Celebrating 25 years of trust and innovation<\/h2>\n<p><span style=\"font-weight: 400;\">As 2024 marks RingCentral&#8217;s 25th anniversary, we reflect on our journey of trusted service, innovation and resilience through dynamic macro environments. This silver anniversary is not only a celebration of our past achievements in cloud technology and communication mobility but also a stepping stone toward a future enriched with AI, designed to offer personalized and effortless experiences.<\/span><\/p>\n<div class=\"sc-gxwyKs dEWaIo clustering-card boundary-card conversation-card-active trap-focus-container\" style=\"outline: none; padding-bottom: 16px; position: relative;\" tabindex=\"-1\" role=\"document\" data-ally-id=\"57126368952324\" aria-label=\"Esther Yoon. EC + 3\/25 announcement = my #1 priority. 07:23 PM. one small change - can you update: Welcome to a new era of AI at work ---&gt; Say hello to a new era of AI at work Press Enter to explore message content, then use Escape to shift focus back to navigate through the message stream. Use up and down arrow to navigate to other messages.\" aria-describedby=\"styledConversationActionBarId57126368952324 cardHeaderRightSectionId57126368952324\">\n<div class=\"conversation-card-wrapper\" data-name=\"clustering-conversation-card\" data-id=\"57126368952324\">\n<div class=\"sc-gJUJkO chwchF sc-caGWJh ifIZZB is-hover\" data-test-automation-id=\"styled-conversation-card\">\n<div class=\"conversation-card__right\">\n<div>\n<div class=\"sc-dourm bJstrB sc-dNnwwT kLyYRJ\" data-name=\"body\">\n<div class=\"sc-ffrKEX dxqxrv sc-dXgDfm gWIWHh\" data-name=\"text\">\n<h2 class=\"heading h2\">Say hello to a new era of AI at work<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-56108\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/03\/RingEX-with-RingSense-AI-collage.png\" alt=\"RingEX\" width=\"2048\" height=\"1542\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral has a legacy of driving innovation in <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud based phone systems<\/a> and business communications, connecting people through pioneering technologies such as <a href=\"https:\/\/www.ringcentral.com\/how-does-a-virtual-phone-call-work.html\">virtual calls<\/a>, <a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">conference call services<\/a>, and <a href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVR<\/a>. As we celebrate this milestone and eagerly anticipate the future, our commitment to communication solutions that deliver exceptional employee and customer experiences remains a north star.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us in embracing this exciting new era where AI meets trusted communications, enabling organizations to empower everyone for smarter conversations and happier customers. With RingCentral&#8217;s secure and trusted platform, we embark on an ongoing journey towards realizing this vision.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI meets trusted communications It&#8217;s with immense excitement that we announce a significant evolution in our journey. RingCentral MVP is now RingEX, a change that marks more than just a new name\u2014it marks a new era where AI meets trusted communications, for everyone. Why RingEX? The answer lies in our vision for the future\u2014a future &#8230;<\/p>\n","protected":false},"author":29,"featured_media":56106,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-56082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing RingEX: RingCentral MVP Evolves with AI<\/title>\n<meta name=\"description\" content=\"RingEX, formerly RingCentral MVP, combines AI with trusted communications to deliver smarter, seamless, and personalized team collaboration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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