{"id":55987,"date":"2024-02-12T07:43:46","date_gmt":"2024-02-12T15:43:46","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55987"},"modified":"2025-02-20T07:35:38","modified_gmt":"2025-02-20T15:35:38","slug":"strengthening-community-ties-the-impact-of-voice-on-government-services-and-crisis-management","status":"publish","type":"post","link":"\/us\/en\/blog\/strengthening-community-ties-the-impact-of-voice-on-government-services-and-crisis-management\/","title":{"rendered":"Strengthening community ties: The impact of voice on government services and crisis management"},"content":{"rendered":"

Resilient voice is not just important, it\u2019s critical to serving the government mission on the federal, state and local levels. From serving those on the wrong side of the digital divide to saving those who face medical and natural disasters, voice is more than just a legacy communication channel. From some, it\u2019s a lifeline.\u00a0<\/span><\/p>\n

Improving accessibility and reducing the citizen burden<\/h2>\n

While many citizens expect their government experiences to be as seamless and painless as their experiences with companies like Amazon, there is still a significant group that needs a voice option because they don\u2019t have the technology or know-how to take advantage of email or website communications. The digital divide has made it more challenging for governments to meet the needs of all their citizens, regardless of accessibility challenges.\u00a0<\/span><\/p>\n

For instance, older citizens turn to voice because it\u2019s what they know and understand. They often use more government services than younger people \u2014 from social security to Medicare to emergency medical services \u2014 and need a simple and effective way to communicate with those agencies. Sometimes their financial or physical condition depends on those connections.<\/span><\/p>\n

Beyond that, the rural and underserved populations rely on voice communications because of lack of broadband and economic challenges around connectivity. In fact, voice can be the only lifeline for those living in rural areas outside the reach of broadband.<\/span><\/p>\n

Deploying real time connections in crisis<\/h2>\n

For first responders serving communities across America, every second could be the difference between saving a life and losing one. That means real time communications are essential in situations where events are evolving quickly, and information is critical for survival and rescue. From disaster relief to daily emergency medical services, voice has proven to be the most effective tool for instant communication and instant feedback. With voice first responders can more easily understand the urgency and context of a situation.<\/span><\/p>\n

For EMS, these real time interactions can speed up response times and make sure resources are directed to those who need them most. According to an <\/span>NIH study<\/span><\/a>, in medical emergencies like cardiac arrest, every minute of delay in treatment can reduce survival chances by 7-10%. Another study in the U.S. found that the probability of death increases by 1% for every minute delay in emergency response after car accidents.<\/span><\/p>\n

The same can be said for disaster relief. The use of technology in disaster response, such as cloud-based communication systems, has been found to enhance coordination, leading to faster response times. Beyond that, early warning systems using SMS and voice are an important factor in getting people out of harm\u2019s way. According to the <\/span>United Nations<\/span><\/a>, such systems can reduce fatalities by up to 30%. For example, early warning systems for tsunamis or hurricanes allow for timely evacuations, greatly reducing potential casualties.\u00a0<\/span><\/p>\n

Making interagency collaboration more effective for the mission<\/h2>\n

All of this means more demand on SLG and federal communications teams, who are going to be required to support more experiences. The only way to reduce this larger burden is to modernize communications in a way that makes for more effective collaboration among government workers and resilient voice is a critical component of that effort.<\/span><\/p>\n

Agency communication needs vary, and citizen preferences are inconsistent across demographics, generations and geographic regions. That means agencies need to modernization all viable methods of communication from fax to video and voice.<\/span><\/p>\n

These days, technology modernization is a way of life for governments across the country. Budgets over the last decade have involved some kind of major technology overhaul. But while we\u2019re all looking with wonder at the power of future technologies, we cannot forget the importance of foundational communication channels like voice. They have a role to play both in innovating communications and in serving as a reliable resource to those who otherwise wouldn\u2019t have access to video, email or other channels.<\/span><\/p>\n

Agencies don\u2019t have to go through this process alone. It\u2019s important to choose the right private sector partner that meets your needs and understands the unique challenges facing the federal government broadly and each agency individually.<\/span><\/p>\n

If you\u2019re interested in more resilient voice for your agency, visit our government solutions <\/span>website<\/span><\/a>. Better constituent relationships start with the right strategic communications plan, and we\u2019ll get you up and running in no time.<\/span><\/p>\n

Buy what you need quickly through one of RingCentral\u2019s competitively solicited purchasing agreements.\u00a0<\/span><\/p>\n

OMNIA Partners <\/span>R200902<\/span><\/a>\u00a0<\/span>
\n<\/span>UC OMNIA <\/span>2022003385<\/span><\/a>\u00a0<\/span>
\n<\/span>Sourcewell <\/span>120122-RNG<\/span><\/a>\u00a0<\/span>
\n<\/span>TIPS <\/span>210303<\/span><\/a>\u00a0<\/span>
\n<\/span>PEPPM <\/span>535122-150<\/span><\/a>\u00a0<\/span>
\n<\/span>ACCS <\/span>ACCSIT JPA-2022-0040<\/span><\/a>\u00a0<\/span>
\n<\/span>NYS OGS <\/span>PM68236<\/span>
\n<\/span><\/a>NASPO VP (RingCentral, Inc., a fulfillment partner to Quest Media & Supplies Inc.)\u00a0<\/span>AR2505<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Resilient voice is not just important, it\u2019s critical to serving the government mission on the federal, state and local levels. From serving those on the wrong side of the digital divide to saving those who face medical and natural disasters, voice is more than just a legacy communication channel. From some, it\u2019s a lifeline.\u00a0 Improving …<\/p>\n","protected":false},"author":1192,"featured_media":58938,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,43191],"tags":[],"class_list":["post-55987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-government"],"acf":[],"yoast_head":"\nStrengthening community ties: The impact of voice on government services and crisis management | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Resilient voice is not just important, it\u2019s critical to serving the government mission on the federal, state and local levels. 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She was also responsible for leading the nationwide team supporting the FirstNet program, providing critical communications to over 4 million subscribers in the first responder community. Stacy provided best-in-class connectivity solutions to the U.S. Department of Justice, U.S. Department of Homeland Security, 911, and Public Safety customers and drove nationwide adoption of FirstNet service and 911 to Public Safety agencies. Stacy formed a specialized, dedicated Education sales team to enable connected learning and address the Homework Gap. Her nationwide team offers connectivity and device solutions to broadband and digital technology challenges for students, 13,800+ public and private K-12 schools, and 9,000+ colleges and universities. She received a Federal 100 Award and was recognized in 2017 by Federal Computer Weekly. She has also received a Stevie Award for Women in Business, honoring her achievements in her field. Most recently, Washington Exec featured Stacy as one of the Top 20 National Security Execs to Watch in 2022 for her efforts to help the nation\u2019s public safety community transform its communications capabilities. She is a Washington Executive Women\u2019s Leadership Council member and serves on the Make-A-Wish Foundation, Mid-Atlantic board. She earned her B.A. at Smith College and M.A. at The Johns Hopkins School of International Studies, studying in Geneva, Switzerland, and Niigata, Japan. She has three children and resides with her husband, Tedd, in Northern Virginia.","url":"\/us\/en\/blog\/author\/stacy-schwartz\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2024\/02\/Blog-Hero_RingEX_Mobile-Phone-call-in-progress.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/stacy-schwartz\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/2f7b0df9661f860e467a261285b3e334d68a167d19fe8f23058194999a3afceb?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Stacy Schwartz<\/span><\/a>","rc_author_full_name":"Stacy Schwartz","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2024\/01\/IMG_1181-scaled.jpg","rc_author_link":"\/us\/en\/blog\/author\/stacy-schwartz\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer & employee experience<\/a><a href=\"\/us\/en\/blog\/category\/verticals\/government\/amp\">, Government<\/a>","amp_link":"\/us\/en\/blog\/strengthening-community-ties-the-impact-of-voice-on-government-services-and-crisis-management\/amp","excerpt_title":"Strengthening community ties: The impact of voice on gove...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/55987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1192"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=55987"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/55987\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/58938"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=55987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=55987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=55987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}