{"id":55905,"date":"2024-01-24T08:23:14","date_gmt":"2024-01-24T16:23:14","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55905"},"modified":"2025-03-13T06:36:44","modified_gmt":"2025-03-13T13:36:44","slug":"ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/","title":{"rendered":"RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe highlights her team\u2019s strengths"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Jackie Kobbe, AVP of Professional Services Delivery discusses how her team adds value to RingCentral\u2019s customer experience.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">We sat down with her to learn what her team offers\u2014exactly how their expertise smooths customer transitions, and hear more about their expansion plans.<\/span><\/i><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe leads a team dedicated to smoothing transitions for our customers. We sat down with her to learn more about her team\u2019s customer service role, their latest offering, and why the future\u2019s so bright for our Professional Services team.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Delivering results.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Kobbe started with RingCentral Professional Services about five years ago working with the team in developing a fast-growing organization. She\u2019s currently the AVP of Professional Services Delivery overseeing project management and revenue. Her team is expanding, especially in the managed services area, due to the overwhelming success customers are seeing with our new Managed Services offering. <\/span><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">our own customer survey<\/span><\/a><span style=\"font-weight: 400;\">, RingCentral customers have reported a time to\u00a0 implement of 3 months, with a time to payback of 9 months. Other benefits customers are seeing include a 43% improvement in speed of workflow deployment and 42% faster integrations with RingCentral MVP.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>White-glove transitions.\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For those who may not be familiar with her team, Kobbe explains their primary offering: \u201cProfessional Services offers a white-glove service delivering and implementing all RingCentral products using best practices and new technologies to improve a customer&#8217;s experience.\u201d Professional Services guides customers through the process, maximizing efficiency from start to finish. Kobbe\u2019s team sits down with customers, assesses how they are currently using RingCentral\u2019s offerings, then provides a consulting role suggesting the ideal products and best practices to meet their specific needs and goals.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Exciting developments.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Last year her team rolled out their latest addition, Managed Services. This is a group of dedicated service delivery managers providing a one-stop shop for customers to make changes within their product, address issues, and receive training. Managed services is a high-demand service that Kobbe is excited about since it\u2019s one of the key offers that goes beyond implementation to nurture a thriving partnership with the customer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">Being able to make changes quickly and meet customers\u2019 needs on a daily basis adds tremendous value versus simply implementing and then moving them into support. Managed Services improves our customers\u2019 product knowledge and helps us know our customers better. <\/p>\n<p class=\"quote-text-author\">\u2014Jackie Kobbe, AVP of Professional Services Delivery at RingCentral<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2 class=\"heading h2\"><b>Checkpoints keep projects on track.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Project success is monitored throughout the process in three key ways. First, through working conversations with the customer several times a week, RingCentral project managers and engineers check in with the customer to make sure that we&#8217;re meeting and accommodating their needs. Second, halfway through the project, they do a midpoint survey. That\u2019s been really effective in identifying disconnects between what the customers purchased and what they think they&#8217;re getting and addressing concerns with project implementation. Kobbe says these are critical, \u201cThose midpoint survey customers have excellent engagement and we turn almost all of those projects around to a successful launch. We also use what we&#8217;ve learned in those surveys to build on our processes and the training of our employees.\u201d<\/span><\/p>\n<h2 class=\"heading h2\"><b>Taking it to the finish line.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Several weeks after the end of each project, the team does a final survey of the entire project lifecycle. This is the third key checkpoint. They also call any customer who doesn&#8217;t rate their experience a nine or 10. \u201cThese follow-up conversations ensure customers that we have heard them, understand them, and are prepared to make it better.\u201d Having these three checkpoints\u2014the project team meeting with the customer and then the two surveys\u2014has been the key to Managed Services&#8217; successful launch.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Growing and seeking new talent.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">All of that success is spurring a season of growth. We asked Kobbe what Professional Services looks for in new talent. She wants to bring in new people <\/span><span style=\"font-weight: 400;\">who are customer-focused energetic leaders, ideally with a technical background. \u201c<\/span><span style=\"font-weight: 400;\">Our biggest challenge is our greatest gift, our growth! It\u2019s a challenge because we have to become innovative and keep up with demand, but our growth has brought some amazing people and a lot of amazing work to us.\u201d\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>Kids, the Caribbean, and music.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Outside of RingCentral, Kobbe is a mom of three\u2014a junior in high school and two college students. They enjoy traveling together to warm tropical locations, \u201canywhere with a beach,\u201d like the Caribbean. Kobbe also enjoys individual trips with them, like a recent one to Paris with her oldest daughter. If Kobbe was trapped on a desert island, she told us she would want her kids, her five best friends, and a radio so they could all listen to music.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Jackie Kobbe, AVP of Professional Services Delivery discusses how her team adds value to RingCentral\u2019s customer experience. We sat down with her to learn what her team offers\u2014exactly how their expertise smooths customer transitions, and hear more about their expansion plans. RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe leads a team dedicated to &#8230;<\/p>\n","protected":false},"author":769,"featured_media":55906,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-55905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe highlights her team\u2019s strengths | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral\u2019s Jackie Kobbe, AVP of Professional Services Delivery discusses Managed Services, improving customer experience, and expansion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe highlights her team\u2019s strengths\" \/>\n<meta property=\"og:description\" content=\"RingCentral\u2019s Jackie Kobbe, AVP of Professional Services Delivery discusses Managed Services, improving customer experience, and expansion.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-24T16:23:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:36:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/01\/JACKIE-KOBBE-BLOG-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"701\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Stephen Stewart\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stephen Stewart\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/\"},\"author\":{\"name\":\"Stephen Stewart\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/3bb7118f401e704491d6cd1acc89c414\"},\"headline\":\"RingCentral\u2019s AVP of Professional Services Delivery Jackie Kobbe highlights her team\u2019s strengths\",\"datePublished\":\"2024-01-24T16:23:14+00:00\",\"dateModified\":\"2025-03-13T13:36:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/\"},\"wordCount\":807,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentrals-avp-of-professional-services-delivery-jackie-kobbe-highlights-her-teams-strengths\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2024\/01\/JACKIE-KOBBE-BLOG-01.png\",\"articleSection\":[\"Company news &amp; 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