{"id":55756,"date":"2023-11-22T14:51:55","date_gmt":"2023-11-22T22:51:55","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55756"},"modified":"2025-03-13T06:57:50","modified_gmt":"2025-03-13T13:57:50","slug":"q4-innovation-round-up-ringcentral-events-ringcx-new-ai-capabilities-more","status":"publish","type":"post","link":"\/us\/en\/blog\/q4-innovation-round-up-ringcentral-events-ringcx-new-ai-capabilities-more\/","title":{"rendered":"Innovation Round-Up: RingCentral Events, RingCX, new AI capabilities &#038; more"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">From exhausted workforces to cost-cutting pressures and the accelerating wave of artificial intelligence and automation, the new age of work isn&#8217;t always easy to navigate. But we&#8217;re here to support you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our innovations reflect our commitment to helping businesses thrive in today&#8217;s complex work environment. They&#8217;re crafted to bring your workforce together, whether they&#8217;re global teams, sales, marketing, customer support agents, or frontline staff. Our goal is to ensure that every tool leads to increased efficiency and happier employees, resulting in happier customers. Let\u2019s dive in:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">Event planning and execution made simple with AI-powered RingCentral Events<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#two\"><span style=\"font-weight: 400;\">Smarter customer experiences made simple with RingCX<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#three\"><span style=\"font-weight: 400;\">Enhanced coaching, deal scoring, and win\/loss insights with RingSense<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#four\"><span style=\"font-weight: 400;\">Frontline Worker Solutions: Elevate to mobile camera sharing with just a tap with Push to Show<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#five\"><span style=\"font-weight: 400;\">Microsoft Teams Direct Routing powered by RingCentral<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#six\"><span style=\"font-weight: 400;\">New AI features in RingCentral Webinar<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#seven\"><span style=\"font-weight: 400;\">Continued global expansion<\/span><\/a><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Event planning and execution made simple with AI-powered RingCentral Events<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55729\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/header.png\" alt=\"RingCentral Events\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-events\/\">RingCentral Events<\/a> (formerly Hopin Events) is our new events solution designed for creating professional-quality looking experiences (in an effortless way), yet highly engaging. New AI capabilities coming soon will help to simplify event management and free up time for event organizers.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why RingCentral Events?<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-powered<\/b><span style=\"font-weight: 400;\"> &#8211; simplify events with Q&amp;A categorization, AI-writer, and auto-generated smart clips for social media.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Complete<\/b><span style=\"font-weight: 400;\"> &#8211; run virtual, hybrid, and onsite events on one platform, with integrated registration analytics, and session tools. Integrate with 40+ apps and 5+ MarTech integrations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Personalized<\/b><span style=\"font-weight: 400;\"> &#8211; customize the whole event experience, from content, to branding, to interactive tools.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Trusted<\/b><span style=\"font-weight: 400;\"> &#8211; run your events on a trusted platform that\u2019s reliable and scales up to 100,000+ attendees.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Best value<\/b> &#8211; No surprise costs with an unlimited events, attendee-based model, starting at $750\/year (for 100 attendees).<\/li>\n<\/ul>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral Events: One event platform, endless potential\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZBRVdAsOpCU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><i><span style=\"font-weight: 400;\">RingCentral Events is now globally available, with new AI capabilities coming early Q1 2024. Learn more about RingCentral Events <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-events\/\"><i><span style=\"font-weight: 400;\">here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Smarter customer experiences made simple with RingCX<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55735\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Blog_Hero-930x700-1.png\" alt=\"RingCX\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcx-ga-announcement\/\">RingCX<\/a> encompasses every communication channel your customers desire, from voice to digital and social. For just $65 per agent per month, agents can harness the power of voice and connect with customers across 20 digital channels, all with unlimited minutes. It\u2019s one single pane of glass to manage all customer interactions, wherever it happens, so agents easily have the context to resolve issues quickly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses seeking an affordable, all-inclusive contact center solution with AI capabilities have been underserved for too long. With RingCX, say goodbye to the days of compromise.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why RingCX?<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-first: <\/b><span style=\"font-weight: 400;\">AI capabilities to help customers and contact center employees before, during, and after interactions with real-time guidance for agents, and automated scoring and monitoring for supervisors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rich omnichannel: <\/b><span style=\"font-weight: 400;\">Brings together voice, video and digital channels in one pane of glass so agents can easily engage with customers in their channel of choice, with full context to the customer journey and interaction history.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Disruptively packaged and priced:<\/b><span style=\"font-weight: 400;\"> Includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound and outbound minutes. Attractively priced at $65 per agent per month, providing major cost savings and pricing predictability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Simple to use: <\/b><span style=\"font-weight: 400;\">Includes a rich set of capabilities businesses need without the expensive bells and whistles of traditional <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact centers<\/a>, including voice, video, social media, SMS, email, and more \u2013 in one unified, easy to use interface.<\/span><\/li>\n<li aria-level=\"1\"><b>Easy to deploy: <\/b><span style=\"font-weight: 400;\">Intuitive set-up gives customers the ability to get started in a matter of days, not weeks.<\/span><\/li>\n<\/ul>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCX: Smarter customer experiences made simple\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/07XFQkSDG5g?start=4&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><i><span style=\"font-weight: 400;\">RingCX is available in the US, Canada, and UK, with France and Germany coming later this quarter. Learn more about RingCX <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/ringcx.html\"><i><span style=\"font-weight: 400;\">here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>Enhanced coaching, deal scoring, and win\/loss insights with RingSense<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55760\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-01-at-1.32.01-PM.png\" alt=\"RingSense for Sales\" width=\"2048\" height=\"1324\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re excited to showcase a series of significant RingSense for Sales enhancements, each one designed to redefine your sales strategy, streamline processes, and reduce deal cycle times:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Refined deal scoring capabilities: <\/b><span style=\"font-weight: 400;\">We\u2019ve advanced our deal scoring algorithm to provide even more nuanced insight into pipeline health. Our improved system provides a granular analysis of deal progression, enabling you to identify opportunities and manage risks proactively, ensuring strategic and agile decision-making.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI Coaching:<\/b><span style=\"font-weight: 400;\"> Leverages the power of AI to provide sellers with personalized, actionable feedback. By analyzing customer sentiment and sales behaviors, the AI coach presents insightful recommendations to refine interactions and elevate customer engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI Win\/Loss Analysis:<\/b><span style=\"font-weight: 400;\"> Automates win\/loss reporting by extracting essential data from sales conversations. This feature is designed to provide strategic insights into sales performance\u2013driving efficiency and enhancing sales outcomes.<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">RingSense for Sales is now in controlled availability in the US, CA, UK, and AUS. Learn more about RingSense for Sales <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/ringsense.html\"><i><span style=\"font-weight: 400;\">here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>Frontline Worker Solutions: Elevate to mobile camera sharing with just a tap with Push to Show<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55764\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Push-to-Show.png\" alt=\"\" width=\"1300\" height=\"788\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Transform your communication from just talking to instantly sharing. One tap, and your rear-view mobile camera springs to life, letting your team see exactly what you do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Show as you tell to have real-time visibility and address issues immediately. For example,\u00a0 manufacturing workers across warehouses and other sites can instantly share a live view of mechanical breakdowns with each other. This allows for quick troubleshooting and reducing downtime on the factory floor.\u00a0\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Learn more about our Frontline Worker Solutions <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/pushtotalk.html\"><i><span style=\"font-weight: 400;\">here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. <\/span><\/i><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>Microsoft Teams Direct Routing powered by RingCentral<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55761\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Q4-blog-direct-routing.png\" alt=\"\" width=\"1530\" height=\"860\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><span style=\"font-weight: 400;\">RingCentral Direct Routing for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\"> blends RingCentral&#8217;s world-class reliability and rich feature set into a completely native Teams telephony experience. Built, owned, and managed by RingCentral, it brings a reliable cloud phone, SMS, fax, and simpler administration, transforming Teams into a complete collaboration solution.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">RingCentral Direct Routing for Microsoft Teams is generally available worldwide. Learn more about RingCentral for Microsoft Teams <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><i><span style=\"font-weight: 400;\">here.<\/span><\/i><\/a><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"six\"><\/a>New AI features in RingCentral Webinar<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55762\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Desktop-39.png\" alt=\"\" width=\"1440\" height=\"1024\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Introducing new AI-powered capabilities within RingCentral Webinar designed to increase engagement &amp; inclusivity, with more to come! This quarter, with AI, you can now:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Generate smart webinar descriptions<\/b><span style=\"font-weight: 400;\">: reduce the burden on webinar organizers to create descriptions from scratch.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automatically translate Q&amp;A into different languages<\/b><span style=\"font-weight: 400;\">: so that audiences in different languages can easily understand each other<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55763\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Enter-webinar-details-1.png\" alt=\"\" width=\"1280\" height=\"964\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">Learn more about RingCentral Webinar <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/webinar.html\"><i><span style=\"font-weight: 400;\">here.<\/span><\/i><\/a><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a>Continued global expansion<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-53773\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Global-section.png\" alt=\"\" width=\"1558\" height=\"1104\" \/><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019re excited to announce that we have expanded our reach to new territories with our <\/span><a href=\"https:\/\/www.ringcentral.com\/byoc\"><span style=\"font-weight: 400;\">Bring-Your-Own-Carrier (BYOC) solution<\/span><\/a><span style=\"font-weight: 400;\"> in Bermuda and Indonesia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This allows any multinationals with employees outside RingCentral\u2019s natively supported countries to still use RingCentral MVP given there is a local carrier relationship.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">BYOC in Bermuda and Indonesia is now generally available. Learn more about BYOC <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/byoc\"><i><span style=\"font-weight: 400;\">here.<\/span><\/i><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Out with the old, in with the new\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The challenges of the past have set the stage for a future rich with innovation. And with advanced AI capabilities woven throughout the RingCentral ecosystem, we&#8217;re not just streamlining workflows; we&#8217;re anticipating needs and automating solutions. All in all, we\u2019re ready to tackle whatever comes next in 2024.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t forget to bookmark our <a href=\"https:\/\/www.ringcentral.com\/whats-new.html\">What\u2019s New webpage<\/a> quarterly to keep up with the latest and greatest!<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From exhausted workforces to cost-cutting pressures and the accelerating wave of artificial intelligence and automation, the new age of work isn&#8217;t always easy to navigate. But we&#8217;re here to support you. Our innovations reflect our commitment to helping businesses thrive in today&#8217;s complex work environment. They&#8217;re crafted to bring your workforce together, whether they&#8217;re global &#8230;<\/p>\n","protected":false},"author":1091,"featured_media":55757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18885,4,43333],"tags":[1611],"class_list":["post-55756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-ringcentral-newsdesk","category-customer-experience","category-events","tag-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Innovation Round-Up: RingCentral Events, RingCX, new AI capabilities &amp; more | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"From exhausted workforces to cost-cutting pressures and the accelerating wave of artificial intelligence and automation, the new age of work isn&#039;t always\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/q4-innovation-round-up-ringcentral-events-ringcx-new-ai-capabilities-more\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Innovation Round-Up: RingCentral Events, RingCX, new AI capabilities &amp; 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