{"id":55731,"date":"2023-11-14T09:11:40","date_gmt":"2023-11-14T17:11:40","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55731"},"modified":"2025-09-21T21:18:43","modified_gmt":"2025-09-22T04:18:43","slug":"ringcx-ga-announcement","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcx-ga-announcement\/","title":{"rendered":"Announcing the general availability of RingCX, an AI-first contact center"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Today, we\u2019re excited to announce that RingCX, our native contact center as a service solution, is generally available in the US, Canada, and UK. <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-announces-general-availability-of-ringcx-a-natively-built-ai-first-contact-center-that-is-simple-to-use-and-easy-to-deploy.html\">Read the full press release here<\/a>.<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCX: Smarter customer experiences made simple\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/07XFQkSDG5g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h2 class=\"heading h2\">The need for a simplified, all-encompassing customer experience solution<\/h2>\n<p><span style=\"font-weight: 400;\">Traditional customer experience solutions often come with complex deployments and costly pricing structures, making it challenging for businesses to integrate a comprehensive omnichannel solution that encompasses both voice and digital channels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They want a streamlined, modern solution that enables easy management of their business and reporting needs, at an all-inclusive, predictable and cost-effective price.<\/span><\/p>\n<h2 class=\"heading h2\">RingCX: A disruptive combination of product, packaging and pricing for a flexible and rapid transition to AI-centric contact centers<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-55733 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/1920x1080-01.png\" alt=\"RingCX for contact centers\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCX is the answer to customer experience challenges many organizations have been waiting for. Since we announced RingCX a few months ago, the response has been overwhelming, with approximately 50 customers selecting it to power their customer service teams. Some of the reasons it resonates with them include:<\/span><\/p>\n<h3 class=\"heading h3\">Boosting efficiency and performance with AI<\/h3>\n<p><b> <\/b><span style=\"font-weight: 400;\">Infused with AI, RingCX helps customers and <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> employees before, during, and after interactions. It fosters a culture of continuous improvement with real-time guidance for agents and automated scoring and monitoring for supervisors.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pre-interaction: <\/b><span style=\"font-weight: 400;\">RingSense AI<\/span> <span style=\"font-weight: 400;\">gives agents insights from prior customer conversations from a single pane of glass, helping improve customer service and agent effectiveness.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>During interaction: <\/b><span style=\"font-weight: 400;\">Real-Time AI Summaries<\/span> <span style=\"font-weight: 400;\">provide automatic summaries of the interaction, helping agents significantly improve their interaction follow-up on tasks which is where agents spend approximately 25-30% of their time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Post-interaction:<\/b><span style=\"font-weight: 400;\"> Post-call transcriptions, action items, and summaries improve agent effectiveness and supervisor visibility.\u00a0<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\">Providing the omnichannel experience customers expect<\/h3>\n<p><span style=\"font-weight: 400;\">RingCX seamlessly brings together voice, video, and digital channels so agents can easily engage with customers in their channel of choice, with full context of the customer journey and interaction history.<\/span><\/p>\n<h3 class=\"heading h3\">Disruptively packaged and priced<\/h3>\n<p><span style=\"font-weight: 400;\">RingCX includes voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound and outbound minutes. The offering is attractively priced starting at $65 per agent per month<\/span><span style=\"font-weight: 400;\">, providing predictability to monthly costs.<sup>1<\/sup><\/span><\/p>\n<h3 class=\"heading h3\">Enabling agents with an intuitive interface<\/h3>\n<p><span style=\"font-weight: 400;\">Agents get a single pane of glass for voice and digital interactions, streamlining all communications on one platform. RingCX also provides CRM integrations to connect all customer interactions for better context, boosting agent efficiency and customer satisfaction. RingCX offers capabilities like voice, video, social media, SMS, email, and more, in a user-friendly interface, without the costly extras of traditional contact centers.<\/span><\/p>\n<h3 class=\"heading h3\">Easy to deploy<\/h3>\n<p><span style=\"font-weight: 400;\">Intuitive set-up gives customers the ability to get started in a matter of days, not weeks. RingCX is designed with simplicity in mind for organizations looking to avoid long, complicated deployments. RingCX is easy to set up with quick-to-deploy packages delivered by our award-winning professional services team and can be administered from a single interface.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Eliminate silos with a powerful app ecosystem<\/h3>\n<p><span style=\"font-weight: 400;\">Open APIs and partner integrations with RingCX facilitate workflows between business systems and eliminate data silos, thus driving better business outcomes. Partner integrations at launch include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Salesforce, Zendesk<\/b><span style=\"font-weight: 400;\"> &#8211; to provide seamless workflows with customer relationship management systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Google DialogFlow, Yellow.ai <\/b><span style=\"font-weight: 400;\">&#8211; to add third-party interactive virtual agent (IVA) support\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Balto<\/b><span style=\"font-weight: 400;\"> &#8211; to add real-time agent assist capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Calabrio<\/b><span style=\"font-weight: 400;\"> &#8211; to add more extensive workforce engagement management use cases including workforce management<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">RingCX fills a gap in the market for an all-inclusive contact center solution that has the voice, digital channels, video, and robust AI capabilities that businesses need as they transition to a new generation of contact centers that power smarter customer experiences.<\/span><\/p>\n<h3 class=\"heading h3\">Workforce Engagement Management [Beta]<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55734\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/1920x1080-02.png\" alt=\"RingCX Workforce Engagement \" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral has also introduced the beta release of its Workforce Engagement Management (WEM) add-on, which offers <\/span><span style=\"font-weight: 400;\">native generative AI-based automated quality management and conversation analytics via the RingSense\u2122 AI platform. <\/span><span style=\"font-weight: 400;\">Key benefits include optimizing quality management, improving interactions through feedback and coaching, and helping businesses deliver top-notch customer support experiences. The new WEM solution has three main components:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 600;\">AI Coach<\/span><span style=\"font-weight: 400;\"> &#8211; to provide behavioral agent coaching<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 600;\">Automated Quality Management<\/span><span style=\"font-weight: 400;\"> &#8211; for scoring and feedback\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 600;\">AI Conversational Insights<\/span><span style=\"font-weight: 400;\"> &#8211; to deliver insights such as sentiment, topics, and more<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\">RingCX: A pivotal tool for businesses that value customer experiences<\/h2>\n<p><span style=\"font-weight: 400;\">Currently available in key markets with plans for further expansion, RingCX is poised to be a vital tool for businesses aiming to enhance their customer service experience without the usual complexities and costs.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Learn more about RingCX\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Visit <\/span><a href=\"https:\/\/www.ringcentral.com\/ringcx.html\"><span style=\"font-weight: 400;\">https:\/\/www.ringcentral.com\/ringcx.html<\/span><\/a><span style=\"font-weight: 400;\"> to learn more about RingCX!<\/span><\/p>\n<hr \/>\n<p><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><span style=\"font-weight: 400;\">Pricing for annual pre-pay.\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, we\u2019re excited to announce that RingCX, our native contact center as a service solution, is generally available in the US, Canada, and UK. Read the full press release here. The need for a simplified, all-encompassing customer experience solution Traditional customer experience solutions often come with complex deployments and costly pricing structures, making it challenging &#8230;<\/p>\n","protected":false},"author":1190,"featured_media":55735,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,4],"tags":[],"class_list":["post-55731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Announcing the general availability of RingCX, an AI-first contact center<\/title>\n<meta name=\"description\" content=\"Today, we\u2019re excited to announce that RingCX, our native contact center as a service solution, is generally available in the US, Canada, and UK. 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Ashish Seth is responsible for product strategy, go-to-market plans and roadmap execution for the RingCentral Customer Experience portfolio. His expertise spans CCaaS, CRM Systems, Collaboration and Communication tools, Social Media and online communities. Prior to RingCentral, Inc., he was the Chief Product officer at Lifesize, Inc - leading strategy and execution of the Lifesize Suite of Contact Center, Meetings and Collaboration solutions. He has held leadership roles in Product Management, Consulting and Engineering at large public companies such as NICE Systems, KPMG Consulting, Oracle as well as startups. His career journey includes his own entrepreneurial venture - CloudSquads, Inc. - that helped enterprises build online customer communities.","sameAs":["https:\/\/www.linkedin.com\/in\/ashseth\/"],"url":"\/us\/en\/blog\/author\/ashish-seth\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Blog_Hero-930x700-1.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ashish-seth\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/52504c99b1bc39e967ca84c49adba9dd8859e21247e860f71a8f72e9c24b6620?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Ashish Seth<\/span><\/a>","rc_author_full_name":"Ashish Seth","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2024\/09\/Ashish-Seth.jpg","rc_author_link":"\/us\/en\/blog\/author\/ashish-seth\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">Company news &amp; culture<\/a><a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">, Customer &amp; employee experience<\/a>","amp_link":"\/us\/en\/blog\/ringcx-ga-announcement\/amp","excerpt_title":"Announcing the general availability of RingCX, an AI-firs...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/55731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1190"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=55731"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/55731\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/55735"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=55731"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=55731"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=55731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}