{"id":55056,"date":"2023-10-04T08:00:37","date_gmt":"2023-10-04T15:00:37","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55056"},"modified":"2023-10-04T08:07:45","modified_gmt":"2023-10-04T15:07:45","slug":"ringcentrals-communication-work-index","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentrals-communication-work-index\/","title":{"rendered":"RingCentral&#8217;s Communications @ Work Index"},"content":{"rendered":"<h3 class=\"heading h3\">Overview<\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s Communications @ Work survey aims to assess how communications in the workplace is evolving. Is the amount of communications workers handle in their daily work lives today exceeding the amount handled five years ago? How is AI poised to impact the way we communicate? Constant communications at work have been overwhelming for years, but it appears that the volume of communications has been accelerated by the pandemic and is outpacing our ability to keep up. In 2018, RingCentral did <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-workplace-chaos-to-workzen\/\"><span style=\"font-weight: 400;\">a benchmark study<\/span><\/a><span style=\"font-weight: 400;\"> looking at communications at work. Now in 2023, five years later, RingCentral is taking another look to assess how workplace communications have changed. Has it stayed the same, improved \u2014 or devolved into chaos?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To answer this question, RingCentral collaborated with Ipsos, a multinational market research and consulting firm, exploring how communications chaos and app overload impact the workforce and what solutions are available to reduce it.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Introduction &amp; Methodology<\/h3>\n<p><span style=\"font-weight: 400;\">In the modern workplace, employees are expected to use more work applications and manage a greater volume of communications than ever before. While these apps promise to streamline everyday work, the communications chaos and toggle tax burden created often put additional strain on team members.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The research findings uncover valuable insight into the role that unified work communications and AI play in alleviating toggle tax headaches. These insights were generated through a survey of 4,500 workers in the United States, United Kingdom, and Australia aged 21 to 65 who are currently full-time workers, defined as working full-time, having two or more part-time jobs, or being self-employed full-time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What you will learn in the following study includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The cost of toggle tax on workers\u2019 productivity, attitudes towards work, and ability to focus.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What tools exist to tackle the growing communications chaos challenge, and what people want to see implemented at work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The role AI will play in the future of workplace productivity and communications.\u00a0<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55057\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Blog_animation_1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h3 class=\"heading h3\">We\u2019re In An Era of Communications Overload<\/h3>\n<p><span style=\"font-weight: 400;\">Navigating a growing number of apps is one of many responsibilities on many workers\u2019 to-do lists. More than half (52%) in the countries surveyed say they use six or more business apps or programs to communicate each work week, with nearly 1 in 5 reporting that they use 11 or more. This has sharply increased since 2018, when <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-workplace-chaos-to-workzen\/\"><span style=\"font-weight: 400;\">research<\/span><\/a><span style=\"font-weight: 400;\"> revealed only 20% of workers used six or more work apps.<\/span><span style=\"font-weight: 400;\">1<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2018, workers spent 32 days per year toggling between communication apps. In 2023, that amount of time spent by workers has nearly doubled (93%) to 62 working days per year \u2014 significantly impacting productivity and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Notifications are also interrupting work, both during and after work, with nearly 70% of workers surveyed finding their communications volume challenging and having to check work notifications outside of their standard hours. This figure jumps higher in the US, with 77% of American workers checking notifications outside of work hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The substantial volume of notifications is producing a negative association with workplace communications among employees, creating an always-on mentality at work. Workers also believe the lack of easily manageable communication harms their creativity and ability to do deep work. These challenges impact employee experience and ultimately harm productivity.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55059\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Blog_animation_3.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h3 class=\"heading h3\">The Impact of AI at Work<\/h3>\n<p><span style=\"font-weight: 400;\">What solutions are available for reducing communications chaos and decreasing the toggle tax from having too many communication apps? Employees say it\u2019s AI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many workers, 46%, report that they use AI at work. Further, 59% agree that AI can save time by identifying relevant and important information across communications apps at work. These numbers jump among younger American employees who represent the next generation of the US workforce: 78% of employees aged 21-34 agree AI can save time, while 73% feel it can reduce feelings of chaos.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the AI use cases employees believe will be most helpful include note-taking and transcription (35%), task management (36%), and meeting recaps (28%). In the next year, American (42%) and Australian (35%) workers are most excited about AI for task management, whereas UK workers (33%) are most looking forward to transcription and note-taking tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cMeaningful investment in innovation, especially AI, is vital for an organization&#8217;s longevity, but it won&#8217;t work without a people-centered approach,\u201d says Ben Schechter, SVP of Marketing at RingCentral. \u201cExploring and testing AI-driven solutions to meet the needs of employees, partners, and customers will be crucial as organizations look to scale an engaged community.\u201d\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55058\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Blog_animation_2.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h3 class=\"heading h3\">Unifying Communications Apps is Essential<\/h3>\n<p><span style=\"font-weight: 400;\">Many workers believe the answer to eliminating communications chaos is a unified solution: 68% of employees say they would prefer a unified work communications platform and 34% strongly prefer one, but many employers have yet to adopt a single, easy-to-use platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The importance of unified communications to worker productivity has increased during the past five years. In <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/from-workplace-chaos-to-workzen\/\"><span style=\"font-weight: 400;\">2018<\/span><\/a><span style=\"font-weight: 400;\">, 65% of workers felt that unified communications would improve their productivity. That number has since climbed to 86% in 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are four essential benefits of adopting a unified communications platform:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Saving time:<\/b><span style=\"font-weight: 400;\"> Unified communications platforms reduce time wasted switching between apps. One-third of workers who prefer unified communications believe they\u2019d save more than an hour each day with a single platform.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Increasing productivity: <\/b><span style=\"font-weight: 400;\">Half of workers say having too many communications apps makes them less productive. This is even higher in the UK and Australia, where 57% and 59% of workers, respectively, feel hindered by too many apps.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improving the employee experience:<\/b><span style=\"font-weight: 400;\"> The majority (56%) of surveyed workers experiencing increased notifications &#8220;feel like they&#8217;re always at work, even when they are off the clock.&#8221;<\/span><\/li>\n<li aria-level=\"1\"><b>Space for \u201cdeep work\u201d: <\/b><span style=\"font-weight: 400;\">Nearly half (49%) of the workforce feels too many apps take away from their ability to do \u201cdeep work.\u201d This is especially notable in the UK (51%) and Australian (52%) markets, as compared to the US (44%). <\/span><b>\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As communications and app complexity increases, employers must consider how unified communications and AI can save time, boost productivity, and improve employee experience and satisfaction. By implementing these solutions, they can ensure workers are happy, healthy, and efficient team members.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWorkforces globally are increasingly juggling numerous apps, which adds to their mental load and hampers productivity,&#8221; said Schechter. \u201cThis doesn&#8217;t have to be the norm. With tech advancements like AI and centralized communications, companies have the opportunity to streamline these experiences, benefiting employees and customers alike.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more how to reduce communications chaos in your organization, or explore further how RingCentral MVP\u00ae (Message Video Phone\u2122) can help streamline workplace communications, visit <\/span><a href=\"http:\/\/www.ringcentral.com\"><span style=\"font-weight: 400;\">ringcentral.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Footnotes:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The #WorkZen report surveyed 2,000 knowledge workers in the US, UK, and Australia.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Overview RingCentral\u2019s Communications @ Work survey aims to assess how communications in the workplace is evolving. Is the amount of communications workers handle in their daily work lives today exceeding the amount handled five years ago? How is AI poised to impact the way we communicate? Constant communications at work have been overwhelming for years, &#8230;<\/p>\n","protected":false},"author":166,"featured_media":55060,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-55056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral&#039;s Communications @ Work Index | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Overview RingCentral\u2019s Communications @ Work survey aims to assess how communications in the workplace is evolving. 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