{"id":55038,"date":"2023-09-21T08:56:52","date_gmt":"2023-09-21T15:56:52","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55038"},"modified":"2025-03-13T06:42:10","modified_gmt":"2025-03-13T13:42:10","slug":"introducing-ringcentrals-enhanced-direct-routing-for-microsoft-teams-cloud-pbx-2-0","status":"publish","type":"post","link":"\/us\/en\/blog\/introducing-ringcentrals-enhanced-direct-routing-for-microsoft-teams-cloud-pbx-2-0\/","title":{"rendered":"RingCentral&#8217;s enhanced Direct Routing for Microsoft Teams (Cloud PBX 2.0)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">With Microsoft Teams&#8217; staggering 300 million monthly active users, it&#8217;s clear that businesses are searching for <\/span><b>streamlined communication solutions<\/b><span style=\"font-weight: 400;\"> that integrate natively into the apps they live in. While Teams facilitates internal collaboration, a missing link is using Teams to connect with external parties like <\/span><b>partners, customers and suppliers<\/b><span style=\"font-weight: 400;\">. And that is where we come in.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;re thrilled to meet that demand with the next generation of our <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html?tabs=tab2\"><span style=\"font-weight: 400;\">Microsoft Teams Direct Routing (Cloud PBX 2.0) solution<\/span><\/a><span style=\"font-weight: 400;\">. In an effort to make communications simpler and more efficient for everyone involved, we are introducing our Cloud PBX for Microsoft Teams <\/span><b>2.0 <\/b><span style=\"font-weight: 400;\">\u2014an intuitive, reliable, all-in-one telephony experience tailored to the modern workplace.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">An enhanced direct routing solution built, managed &amp; owned by RingCentral<\/span><\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Who is this for?<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55042\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/M365-image.png\" alt=\"\" width=\"2942\" height=\"1684\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html?tabs=tab2\"><span style=\"font-weight: 400;\">enhanced Direct Routing solution<\/span><\/a><span style=\"font-weight: 400;\"> is designed to benefit a range of users, from current RingCentral Direct Routing customers using Cloud PBX 1.0 to businesses that are contemplating implementing a new Direct Routing solution with their Microsoft Teams client. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Additionally, Microsoft Teams Administrators and IT decision-makers will find our updated offering particularly valuable for its streamlined administration and cost-saving features.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Taking a step back\u2026 what is Direct Routing?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\">Direct Routing<\/a> is a way to connect your own telephony services to Microsoft Teams. In essence it allows you to utilize more robust phone system features than those that are natively available in Microsoft Teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It allows you to<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Maintain Freedom: <\/b><span style=\"font-weight: 400;\">keep control over your inbound numbers &amp; make your own decisions &amp; deals on your calling plans<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Save money:<\/b><span style=\"font-weight: 400;\"> avoid Microsoft&#8217;s own expensive calling plan bundles<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improve Resilience:<\/b><span style=\"font-weight: 400;\"> gives you better resilience options in terms of not having all your services with one vendor (Microsoft)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improve Disaster Recovery:<\/b><span style=\"font-weight: 400;\"> gives you more disaster recovery options &#8211; example: if Microsoft goes down or has an outage, you are at least able to rely on voice communications in the meantime\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Drive Productivity:<\/b><span style=\"font-weight: 400;\"> Embed a softphone into more than just your Microsoft apps &#8211; choose a cloud phone provider that has a robust integration platform &amp; you\u2019ll be able to have softphones in Salesforce, Zendesk, ServiceNow and whatever else you use daily<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">What&#8217;s new with RingCentral Direct Routing (Cloud PBX 2.0):\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55045\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Old-world-vs.-new-world-image.png\" alt=\"\" width=\"1692\" height=\"950\" \/><\/p>\n<p><b>99.999% reliability<\/b>: Reliability is the cornerstone of RingCentral\u2019s cloud telephony. With Cloud PBX 2.0, RingCentral now offers a 99.999% reliable Direct Routing solution for Microsoft Teams customers.<\/p>\n<p><b>Easier deployment:\u00a0<\/b>Deploying Cloud PBX 1.0 could be challenging. Most customers leveraged professional services to help navigate the complexities of implementing the solution. We\u2019ve architected Cloud PBX 2.0 so that you self-deploy the solution. This will not create cost savings, but will reduce your time to implementation.<\/p>\n<p><b>Better support<\/b>: With this homegrown solution, RingCentral will manage all support requests in-house. This will lead to better service and faster resolution times for Direct Routing customers.<\/p>\n<p><b>Migration made easy: <\/b><span style=\"font-weight: 400;\">For Cloud PBX 1.0 customers, we&#8217;ve developed a custom-built migration tool that does all the heavy lifting for you. You won&#8217;t even need to hire professional services to make the switch, which means you save money right from the start.<\/span><\/p>\n<p><b>Simpler admin experiences: <\/b><span style=\"font-weight: 400;\">Our refreshed <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html?tabs=tab2\"><span style=\"font-weight: 400;\">Cloud PBX 2.0 Direct Routing solution<\/span><\/a><span style=\"font-weight: 400;\"> brings even more features designed to make your life simpler. Administrators can now add and manage end-users, connecting them to Teams directly from the RingCentral admin portal. That means you&#8217;ll spend less time navigating through multiple tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your business doesn&#8217;t have specialized needs for unique trunking or configurations, our <\/span><b>Dynamic Trunk regionalization<\/b><span style=\"font-weight: 400;\"> could be a game-changer for you. This feature lets you save even more, making our already cost-effective solution an even better deal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&#8217;s just one thing to keep in mind: our new platform doesn&#8217;t support GCC\/Microsoft G licensing. But for most businesses, the benefits of migrating to our enhanced Direct Routing solution will far outweigh this limitation.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Addressing real business needs<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55049\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/unnamed.png\" alt=\"\" width=\"512\" height=\"284\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Looking to optimize your use of Microsoft Teams for in-house calls with<\/span><b> a solid option for external communications with customers<\/b><span style=\"font-weight: 400;\">? Our solution has you covered. With Teams-to-Teams calling, you get smooth internal communications via Microsoft, while RingCentral handles your outside calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sick of <\/span><b>juggling multiple admin platforms?<\/b><span style=\"font-weight: 400;\"> Our new Direct Routing solution streamlines it all into just two main admin centers: Microsoft and RingCentral.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want an <\/span><b>easy setup?<\/b><span style=\"font-weight: 400;\"> We\u2019ve got you covered. Our Direct Routing solution is designed for ultimate user-friendliness, with self-guided setup and clear documentation that eliminates the need for costly professional services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, if you&#8217;re aiming to <\/span><b>scale up your communications without the expense <\/b><span style=\"font-weight: 400;\">of hiring professionals, our self-manageable platform is a cost-saver that grows with you. And speaking of costs, our solution is a long-term money-saver, designed to reduce your operational expenses over time. Simple, user-friendly, and cost-effective\u2014that\u2019s how we roll.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-for-microsoft-teams\/\">RingCentral for Teams<\/a>: 3 unique features<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Choosing the right direct routing option will depend on your needs. But if you\u2019re looking for a complete package of enterprise-grade Cloud PBX, here are 3 advantages of having RingCentral as a partner for your Microsoft Teams deployment:<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">1. Breadth of service<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55040\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/infrastructure-imagery.png\" alt=\"\" width=\"1704\" height=\"946\" \/><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral Cloud PBX 2.0, enjoy native PSTN in 46+ countries and <a href=\"https:\/\/www.ringcentral.com\/how-does-virtual-phone-number-work.html\">virtual phone numbers<\/a> in more than 105 nations around the world, allowing users to reach any customer anywhere they need to connect, with emergency services available at all of these locations as well. We also <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/trust-centre.html#reliability\"><span style=\"font-weight: 400;\">guarantee quality of service globally<\/span><\/a><span style=\"font-weight: 400;\"> with 34+ data centers, 40+ carriers, 65+ BYOC countries and 200+ ISPs.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">2. Industry\u2019s best reliability track record<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55046\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/reliability.png\" alt=\"\" width=\"1688\" height=\"940\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve just clocked 5 years of a public record of delivering on our 99.999% uptime SLA &#8211; reliability is job #1 at RingCentral and we are the gold standard in <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud-based phone systems<\/a>. Compared to Microsoft Teams\u2019 own SLA, RingCentral users experience only six minutes of downtime per year. And when every minute counts, teams can collaborate with confidence knowing that their communications are backed by RingCentral\u2019s high standards for reliability and business continuity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a service disruption (such as a power outage or natural disaster), Microsoft Teams users have another option: the RingCentral App. Accessible from any device (PC, smartphone, tablet), the RingCentral App gives your users multiple ways to access their communications and peace of mind that they\u2019re not missing any important calls.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\">3. Telephony that integrates in every app you work in<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55041\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/integrations.png\" alt=\"\" width=\"1688\" height=\"944\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s native <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/integrations\/overview.html\"><span style=\"font-weight: 400;\">out-of-the-box and custom integrations<\/span><\/a><span style=\"font-weight: 400;\"> simplify the communications experience and eliminate having to switch between multiple applications by connecting RingCentral with your users\u2019 favorite apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can schedule, start, or join a <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> directly from Microsoft Teams and access phone capabilities right from Teams chat or integrate productivity and call efficiency into Salesforce, Zendesk or ServiceNow. No matter your workflow, our open platform can be customized to meet your unique business needs.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Get more done in Microsoft Teams<\/span><\/h2>\n<p><a href=\"https:\/\/www.ringcentral.com\/feedback\/sales-contact.html\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-55050\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/unnamed-1.png\" alt=\"\" width=\"512\" height=\"288\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">By migrating to RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html?tabs=tab2\"><span style=\"font-weight: 400;\">enhanced Direct Routing solution for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\">, you\u2019ll not only experience seamless communication but also enjoy reduced complexity and cost savings. Take your team&#8217;s productivity to the next level with RingCentral. And don&#8217;t forget about all our other handy communication tools designed to optimize business processes, including our <a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">conference call services<\/a> and <a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">business phone services<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to make the switch? <\/span><a href=\"https:\/\/www.ringcentral.com\/feedback\/sales-contact.html\"><span style=\"font-weight: 400;\">Contact us today<\/span><\/a><span style=\"font-weight: 400;\"> to get started!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With Microsoft Teams&#8217; staggering 300 million monthly active users, it&#8217;s clear that businesses are searching for streamlined communication solutions that integrate natively into the apps they live in. While Teams facilitates internal collaboration, a missing link is using Teams to connect with external parties like partners, customers and suppliers. And that is where we come &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":55039,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-55038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral&#039;s enhanced Direct Routing for Microsoft Teams (Cloud PBX 2.0) | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"With Microsoft Teams&#039; staggering 300 million monthly active users, it&#039;s clear that businesses are searching for streamlined communication solutions that\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-ringcentrals-enhanced-direct-routing-for-microsoft-teams-cloud-pbx-2-0\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral&#039;s enhanced Direct Routing for Microsoft Teams (Cloud PBX 2.0)\" \/>\n<meta property=\"og:description\" content=\"With Microsoft Teams&#039; 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