{"id":55008,"date":"2023-09-19T09:39:00","date_gmt":"2023-09-19T16:39:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=55008"},"modified":"2025-09-21T20:35:51","modified_gmt":"2025-09-22T03:35:51","slug":"q3-mvp-updates-boosting-employee-impact-with-communications-ai-live-streaming-refreshed-ux","status":"publish","type":"post","link":"\/us\/en\/blog\/q3-mvp-updates-boosting-employee-impact-with-communications-ai-live-streaming-refreshed-ux\/","title":{"rendered":"Q3 MVP updates: Boosting employee impact with communications AI, live streaming &#038; refreshed UX"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday. In a time when businesses are striving for efficiency while maintaining customer experience, they look to us to embed the benefits of AI automation and acceleration. It\u2019s not just about making each individual more productive, but also unlocking new ways of working as a team that\u2019s greater than the sum of their parts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Crafted towards these goals, our Q3 RingCentral MVP innovations help your teams unify their forces and use AI to <\/span><i><span style=\"font-weight: 400;\">augment <\/span><\/i><span style=\"font-weight: 400;\">human creativity and productivity, not replace it. Let\u2019s dig into what\u2019s new.<\/span><\/p>\n<p><b>Top Highlights:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">RingSense for Phone: AI call transcripts, summaries &amp; sentiment<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#two\"><span style=\"font-weight: 400;\">RingSense for Sales: New first to market innovations for revenue teams<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#three\"><span style=\"font-weight: 400;\">The first compliant cloud telephony provider in India<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#four\"><span style=\"font-weight: 400;\">The most empowering user call handling on the market<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#five\"><span style=\"font-weight: 400;\">Enhanced Microsoft Teams integration<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#six\"><span style=\"font-weight: 400;\">Webinar Live Streaming and Rooms Scheduling Display <\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a style=\"font-size: 16px;\" href=\"#seven\"><span style=\"font-weight: 400;\">Team Messaging and General App Enhancements<\/span><\/a><\/li>\n<\/ol>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"What&#039;s New at RingCentral | Q3 2023 | North America\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/fQZY7NCHDss?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. RingSense for Phone: <a href=\"https:\/\/www.ringcentral.com\/ai-phone-call.html\">AI call transcripts, summaries and sentiment<\/a><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55010\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/All_in_1_visual.gif\" alt=\"\" width=\"1200\" height=\"720\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our highly anticipated launch of <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringsense-for-phone\/\"><span style=\"font-weight: 400;\">RingSense for Phone<\/span><\/a><span style=\"font-weight: 400;\"> is here! Think of it as your <\/span><b>personal AI assistant at the office<\/b><span style=\"font-weight: 400;\">, for any knowledge worker. It uses AI to capture and summarize your calls and to speed up knowledge and information retrieval. Feature set includes real-time and post call transcriptions and closed captioning, generative summaries, highlights, topics, keywords and sentiment scoring.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Empower employees to enhance comprehension while also improving <\/span><b>workplace accessibility<\/b><span style=\"font-weight: 400;\">. Underlining our commitment to keeping all interactions within the bounds of regulations, RingCentral offers an audible notice of transcriptions if turned on (optional) for compliance purposes.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">AI automation and Post-Call Review<\/h3>\n<p><span style=\"font-weight: 400;\">Automating note taking is probably our most beloved outcome yet. Users can now review post call transcripts at any moment, ensuring they can focus on the calls without missing out on vital details. Data management and uniformity are more efficient than ever with downloadable, searchable word-for-word transcripts. But the real game-changer is the <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringsense-for-phone\/\"><span style=\"font-weight: 400;\">AI-generated summaries, highlights, and keyword detection<\/span><\/a><span style=\"font-weight: 400;\">, ensuring users get to the heart of the information they are looking for swiftly. Moreover, playback features tailored to specific speakers or topics make reviewing calls a sinch.<\/span><\/p>\n<h3 class=\"heading h3\">Sentiment Scoring with Actionable Insights<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55024\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Sentiment_analysis.gif\" alt=\"\" width=\"1200\" height=\"720\" \/><\/p>\n<p><span style=\"font-weight: 400;\">After calls, it&#8217;s crucial to have a plan for next actions, and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringsense-for-phone\/\"><span style=\"font-weight: 400;\">RingSense for Phone<\/span><\/a><span style=\"font-weight: 400;\"> has you covered. It captures next steps and levels up actionable insights after every recorded conversation. It\u2019s like a giant magnet that pulls out gems of information from the sea of unstructured data. <\/span><b>Sentiment scoring <\/b><span style=\"font-weight: 400;\">adds another layer of intelligence. By analyzing positive and negative sentiments (of all speakers) and showcasing metrics ranging from talk time, energy levels to longest monologues, RingCentral ensures every interaction is moving your business forward towards improving customer experiences.<\/span><\/p>\n<p><b>\ud83d\udca1DID YOU KNOW\ud83d\udca1<\/b><span style=\"font-weight: 400;\">&#8211; we were first to market with these game changing AI features in RingCentral Video too? <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/advanced-meeting-insights\/\"><span style=\"font-weight: 400;\">Learn more here.<\/span><\/a><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>2. New <\/span><b>first to market <\/b><span style=\"font-weight: 400;\">innovations for revenue teams: RingSense for Sales\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55017\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Lee-LeBaigue-quote.png\" alt=\"\" width=\"2048\" height=\"1133\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our aim with RingSense is to create AI powered innovations that compliment human labor: Automate menial tasks in a human-like manner, providing round-the-clock service, and delivering significant time and cost savings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In an effort to purpose-build conversation intelligence capabilities for the sales experience, we\u2019re unveiling various new sales specific integrations. Users can now integrate<\/span> <a href=\"https:\/\/www.ringcentral.com\/ringsense.html\"><span style=\"font-weight: 400;\">RingSense for Sales<\/span><\/a><span style=\"font-weight: 400;\"> with <\/span><b>Salesforce, Hubspot, Microsoft Dynamics, Zoho, Gmail, Outreach, Connect &amp; Sell,<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Microsoft <\/b><span style=\"font-weight: 400;\">\u00a0<\/span><b>Outlook Calendar. <\/b><span style=\"font-weight: 400;\">This update automates data management and enhances tracking efficiency.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">AI explainability<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55009\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/AI-explainability.png\" alt=\"\" width=\"2048\" height=\"1141\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We are excited to announce that RingCentral is <\/span><b>first to market<\/b><span style=\"font-weight: 400;\"> with AI explainability in all our RingSense instances (<\/span><a href=\"https:\/\/www.ringcentral.com\/ringsense\"><span style=\"font-weight: 400;\">RingSense for Sales<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringsense-for-phone\/\"><span style=\"font-weight: 400;\">RingSense for Phone<\/span><\/a><span style=\"font-weight: 400;\">). While other intelligence tools may provide outputs, RingSense goes a step further by shedding light on the rationale behind AI&#8217;s predictions. We provide clear, understandable reasons why the AI perceives engagement to be high or low or why it predicts a customer&#8217;s intent to purchase. This transparency not only ensures users are better informed but also builds confidence and trust in our proprietary AI model. Also, it leaves your employees in the driver&#8217;s seat &#8211; to override the AI\u2019s predictions or suggestions if needed.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Refined Deal Scoring Capabilities<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55014\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/deals-view-1.png\" alt=\"\" width=\"2048\" height=\"1280\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve also advanced our <\/span><b>deal scoring algorithm <\/b><span style=\"font-weight: 400;\">to provide even more nuanced insight into pipeline health. Our improved system provides a granular analysis of deal progression, enabling you to identify opportunities and manage risks proactively, ensuring strategic and agile decision-making.<\/span><\/p>\n<h3 class=\"heading h3\">Two significant features that will be coming later this quarter:<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI Coaching: <\/b><span style=\"font-weight: 400;\">Leverages the power of AI to provide sellers with personalized, actionable feedback. By analyzing customer sentiment and sales behaviors, the AI coach presents insightful recommendations to refine interactions and elevate customer engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI Win\/Loss Analysis: <\/b><span style=\"font-weight: 400;\">Automates win\/loss reporting by extracting essential data from sales conversations. This feature is designed to provide strategic insights into sales performance\u2013driving efficiency and enhancing sales outcomes.<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\">Expanding markets<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54840\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/RingSense-Canada-blog-header.gif\" alt=\"\" width=\"1488\" height=\"1120\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We welcomed Canada to the party! We <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringsense-canada\/\"><span style=\"font-weight: 400;\">launched in Canada<\/span><\/a><span style=\"font-weight: 400;\"> this summer and the market is eager for AI. We\u2019ve made some solid progress with many Canadian customers so stay tuned for customer case studies soon.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>3. The first compliant cloud telephony provider in <\/span><b>India<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55016\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/India-GIF-1.gif\" alt=\"\" width=\"1280\" height=\"720\" \/><\/p>\n<h3 class=\"heading h3\">Unlocking access to a global economic hub<\/h3>\n<p><span style=\"font-weight: 400;\">Gartner estimates IT communications services spending in India to reach <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-11-14-india-it-spending-forecast-2023\"><span style=\"font-weight: 400;\">$24.7B in 2023<\/span><\/a><span style=\"font-weight: 400;\">. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant solutions to ensure business continuity and peace of mind. While noncompliant cloud solutions are technically available in India, organizations using these services run the risk of audits which can shut services down with little-to-no notice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We proudly announced this quarter that RingCentral is the <\/span><b>first <\/b><span style=\"font-weight: 400;\">global cloud provider to offer fully compliant cloud phone system services in India. RingCentral passed key regulatory certifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling organizations with a presence in India to access cloud phone capabilities to ease communication with employees, customers, and everyone in between. Customers operating in India can purchase <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/global-office-communications\/overview.html\"><span style=\"font-weight: 400;\">Global MVP Select phone capabilities<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>4. The most empowering user call handling on the market<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55026\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/user-call-handling-GIF.gif\" alt=\"\" width=\"1280\" height=\"720\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our new call handling enhancements &#8211; driven by customer feedback &#8211; are specially designed to empower small and medium-sized business productivity and automation. Your employees now have the flexibility to create custom call rules directly from their desktop and mobile apps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve also expanded options for personalized greetings, custom ring settings, on the user level. Fancy setting up a special greeting message for your special clients or callers? Or do you want to determine the number of rings before a call goes to voicemail? The choice is now all yours.\u00a0<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/6B-qcjOBPXI\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/6B-qcjOBPXI\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/6B-qcjOBPXI\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h3 class=\"heading h3\">Unified view for admins<\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve updated the Admin Portal settings to align perfectly with the user app settings. This not only gives admins a consolidated view but also empowers them to assist users more effectively.<\/span><\/p>\n<h3 class=\"heading h3\">A new Call Rule Wizard<\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve also introduced our all-new custom call rule wizard, a tool that lets you create special rules in just a few clicks. It\u2019s simple, it\u2019s efficient, and it\u2019s designed to make your life easier.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>5. Enhanced Microsoft Teams integration<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55019\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Microsoft-Teams-Cycle_through_top_navigation.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We announced the GA release of a <\/span><b>redesigned, revamped, and recharged <\/b><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><b>RingCentral for Microsoft Teams 2.0<\/b><\/a> <span style=\"font-weight: 400;\">this quarter. This faster loading, telephony centric integration brings the best of RingCentral into Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">New features include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated presence sync between RingCentral &amp; Teams<\/b><span style=\"font-weight: 400;\"> &#8211; Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected. When users take a call in RingCentral (even on a desk phone!) their status in Teams will be updated to \u201cBusy.\u201d\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Faster load times <\/b><span style=\"font-weight: 400;\">&#8211; the fastest loading RingCentral app yet for Teams!\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New mobile app experience<\/b><span style=\"font-weight: 400;\"> &#8211; The full power of RingCentral\u2019s industry-leading telephony in the Microsoft Teams mobile app, keeping your employees fully connected on the go.<\/span><\/li>\n<li><b>Unified directory (contact search)<\/b><span style=\"font-weight: 400;\"> &#8211; Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><a href=\"https:\/\/ringcentral.navattic.com\/5x1b0vkj\"><b>\ud83d\udca1CHECK OUT OUR TEAMS EXPERIENCE\ud83d\udca1<\/b><span style=\"font-weight: 400;\">&#8211; in this interactive product tour<\/span><\/a><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"six\"><\/a>6. Webinar Live Streaming and Rooms scheduling display\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55027\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Webinar-live-streaming.jpg\" alt=\"\" width=\"1136\" height=\"1400\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Users are now able to livestream RingCentral Webinars to YouTube. This provides an array of benefits specifically to marketing teams including:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extended Reach:<\/b><span style=\"font-weight: 400;\"> By leveraging platforms like YouTube, marketers can reach larger audiences. For instance, your business might have followers on YouTube who aren&#8217;t on your email list or who haven&#8217;t registered for the webinar. With streaming, those followers can be reached directly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Brand Visibility:<\/b><span style=\"font-weight: 400;\"> Streaming on platforms like YouTube can help companies boost their online visibility. Videos on these platforms can be discovered by a broader audience, leading to increased brand awareness and potential business opportunities.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integration with Other Marketing Efforts: <\/b><span style=\"font-weight: 400;\">The ability to share a YouTube livestream link across social media, in emails, or on a company website allows for seamless integration with other marketing efforts. This can drive more viewers to the livestream and enhance overall marketing campaigns.<\/span><\/li>\n<\/ul>\n<p><b>\ud83d\udca1 NEW: We now also have an Events solution! <\/b><a href=\"https:\/\/www.ringcentral.com\/rc-events.html\"><b>RingCentral Events (formerly Hopin Events)<\/b><\/a><b>, allows you to create immersive virtual and hybrid event experiences. RingCentral Events includes a full virtual venue with stage, sessions, networking, and expo areas.\u00a0<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55020\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/RC-Events.png\" alt=\"\" width=\"1962\" height=\"1236\" \/><\/p>\n<h3 class=\"heading h3\">Rooms Scheduling Display:<\/h3>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 50%;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-55022\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Scheduling-display-1.png\" alt=\"\" width=\"881\" height=\"645\" \/><\/td>\n<td style=\"width: 50%;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-55023\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Scheduling-display-2.png\" alt=\"\" width=\"854\" height=\"623\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">RingCentral Rooms now allows you to configure an additional tablet to be used as a scheduling display. This tablet can then be placed on a wall right outside of a meeting room, allowing employees to view the availability of the room, and book the room as needed.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a>7. New Messaging Enhancements for Better Productivity\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55018\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Messaging-enhancements.png\" alt=\"\" width=\"909\" height=\"621\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve reimagined our Messaging experience to make connecting with your teams easier. New Messaging enhancements include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New Message layout:<\/b><span style=\"font-weight: 400;\"> Allows users more flexibility, with new custom settings for viewing conversations. We\u2019ve also zapped all your favorite old features like mentions, bookmarks, and the compose button to the top of the top menu, where people intuitively found and understood it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pop-out message window:<\/b><span style=\"font-weight: 400;\"> Messaging can now be used in compact mode and popped out as a new window that allows an easier way to multi-task.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Message previews<\/b><span style=\"font-weight: 400;\">: Preview messages on desktop before clicking into them to quickly scan the first sentence of the message. We\u2019ve allowed for this feature to be customized per user &#8211; toggle it on or off, whatever you prefer.<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"eight\"><\/a>8. Switch Between Accounts<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-55025\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/09\/Switch-between-your-RingCentral-Accounts-Step-3.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Say goodbye to the hassle of logging in and out of different RingCentral accounts to switch and check for updates.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Driven by customer feedback, you can now login to and switch between different RingCentral accounts without having to logout, saving you time and ensuring you stay up to date across all of your RingCentral accounts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you&#8217;re managing personal and professional accounts or multiple businesses, account switching makes it easy to manage your various identities and roles.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To ensure you don\u2019t miss out on these exciting new features, make sure you\u2019re on the latest app update \u2013 23.2.30. Don\u2019t forget to bookmark our <\/span><a href=\"https:\/\/www.ringcentral.com\/whats-new.html\"><span style=\"font-weight: 400;\">What\u2019s New webpage<\/span><\/a><span style=\"font-weight: 400;\"> quarterly to keep up with the latest and greatest!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday. In a time when businesses are striving for efficiency while maintaining customer experience, they look to us to embed the benefits of AI automation and acceleration. It\u2019s not just about making each individual more productive, &#8230;<\/p>\n","protected":false},"author":1111,"featured_media":55011,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18885],"tags":[],"class_list":["post-55008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Q3 MVP updates: Boosting employee impact with communications AI, live streaming &amp; refreshed UX | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday. 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