{"id":54786,"date":"2023-08-08T06:51:28","date_gmt":"2023-08-08T13:51:28","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54786"},"modified":"2025-09-21T21:07:50","modified_gmt":"2025-09-22T04:07:50","slug":"ringcentral-ringcx-contact-center","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-ringcx-contact-center\/","title":{"rendered":"Announcing RingCX: An intelligent, easy contact center solution"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">No matter the size of the organization, providing a great <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/customer-service-trends-2023\/\">customer experience<\/a> (CX) should be a priority. Research shows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.remotehq.com\/customer-service\/12-reasons-why-customer-service-is-so-important\"><span style=\"font-weight: 400;\">4-8% higher revenue<\/span><\/a><span style=\"font-weight: 400;\"> for businesses excelling at CX<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-experience-technology-trends\/\"><span style=\"font-weight: 400;\">92% higher CX investment<\/span><\/a><span style=\"font-weight: 400;\"> by companies that have higher customer satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/what-is-digital-cx\/\"><span style=\"font-weight: 400;\">89% customer retention<\/span><\/a><span style=\"font-weight: 400;\"> for businesses with a strong omnichannel strategy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/blog.hubspot.com\/service\/customer-experience-roi\"><span style=\"font-weight: 400;\">60% of companies that prioritize CX<\/span><\/a><span style=\"font-weight: 400;\"> increase their customer lifetime value\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, the challenge for many businesses has been avoiding the cost and complexity of traditional, siloed CX systems but still providing the experience that customers expect. They are often trapped between basic solutions that are easy to implement but lack functionality and advanced solutions that have all the bells and whistles but are typically too expensive and complicated for their needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The sweet spot lies somewhere between these two extremes and requires a reinvented approach to EX and CX to deliver intelligent, connected experiences. At RingCentral, we have seen the market move beyond UC and CC convergence to open up a huge adoption for AI and digital. The convergence of all of these trends &#8211; UC, CC, AI, and digital &#8211; opens up a new opportunity to deliver enhanced experiences to every stakeholder &#8211; employees, customers, and everyone else. To bring it all together, we\u2019ve announced RingCX, a native omnichannel contact center solution seamlessly integrated with 20+ digital channels and <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">UCaaS<\/span><\/a><span style=\"font-weight: 400;\"> capabilities, including messaging, video, phone, and cutting-edge <\/span><a href=\"https:\/\/www.ringcentral.com\/ringsense.html\"><span style=\"font-weight: 400;\">RingSense AI<\/span><\/a><span style=\"font-weight: 400;\"> technologies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Radically easy to buy, set up, and use, <a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a> offers intuitive and easy-to-use tools for everyone &#8211; IT admins, supervisors, agents, and customers. Now your business can untangle the complexity of delivering great customer service with a nimble, cost-effective, AI-driven contact center solution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <img decoding=\"async\" class=\"alignnone wp-image-54863 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/RingCX_RingSense_blue.gif\" alt=\"\" width=\"1200\" height=\"720\" \/><\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Key features of RingCX<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Native omnichannel capabilities<\/b><span style=\"font-weight: 400;\">\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Seamless customer experiences with voice and 20+ digital channels, including email, SMS, live chat, and messaging applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">One-click escalation to video for richer conversations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Predictive, progressive, and preview modes for outbound calling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Unified business intelligence analytics and management with omnichannel administration, monitoring, customizable real-time dashboards and historical reports, including 200+ pre-built reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Out-of-the-box CRM integrations, such as Salesforce and Zendesk, and open APIs to connect business applications<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-powered experiences<\/b><span style=\"font-weight: 400;\">\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Intelligent Virtual Agents powered by Google Dialogflow for customer self-service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time, AI-generated <\/span><span style=\"font-weight: 400;\">transcription and post-call summaries from RingSense<\/span><sup><span style=\"font-weight: 400;\">TM<\/span><\/sup><span style=\"font-weight: 400;\"> AI to facilitate post-call customer management, documentation, compliance, and analysis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">AI-driven agent assistance in real-time to boost performance and compliance<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Workforce engagement management<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Native AI-first Quality Management and Conversation Analytics via RingSense<\/span><sup><span style=\"font-weight: 400;\">TM<\/span><\/sup><span style=\"font-weight: 400;\"> AI for post-call automated scoring, coaching, and performance management for supervisors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Advanced workforce management, including agent scheduling and forecasting<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-54834 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/Engage-Omni-Call-Transfer-Call-Directory-larger-1024x660.png\" alt=\"\" width=\"1024\" height=\"660\" \/><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">What sets RingCX\u00a0apart from other CCaaS providers?<\/span><\/h2>\n<ul>\n<li><strong>Agile and fast to deploy<\/strong> &#8211; RingCX makes it very easy for lean IT teams to deploy and manage, with pre-packaged implementation services and intuitive, easy-to-use tools for IT admins.\u200b<\/li>\n<li><strong>Simplified buying\/pricing<\/strong> &#8211; With a single, feature-rich bundle and unlimited inbound and outbound calling, RingCX helps with pricing predictability and lowers the cost of ownership.<\/li>\n<li><strong>AI for everyone<\/strong> &#8211; From self-service bots, to real-time agent coaching, to automatic call insights, RingCX efficiently provides better experiences for customers, agents, and supervisors alike.<\/li>\n<li><strong>Connected customer journeys<\/strong> &#8211; Enable seamless omnichannel conversations across voice, 20+ digital, and self-service AI channels<\/li>\n<li><strong>Effortless agent experiences<\/strong> &#8211; Boost productivity and accelerate onboarding by empowering hybrid agents with one radically simple AI-assisted omnichannel desktop<\/li>\n<li><strong>Nimble omnichannel operations<\/strong> &#8211; Self-manage, streamline, and unify voice and digital operations with cross-channel customer and agent insights \u200b<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-54833 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/Engage-Omni-Desktop-Inbox-large-2-1024x661.png\" alt=\"\" width=\"1024\" height=\"661\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As customer journeys get more complex, RingCX comes to the rescue to resolve the increasingly intricate complications associated with conventional, isolated contact centers. It&#8217;s time to shift away from viewing User Experience, Customer Experience, and Agent Experience as distinct elements and move towards a solution that provides intelligent, connected experiences.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No matter the size of the organization, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX investment by companies that have higher customer satisfaction 89% customer retention for businesses with a strong omnichannel strategy 60% of companies that prioritize CX increase &#8230;<\/p>\n","protected":false},"author":1145,"featured_media":54862,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,4],"tags":[],"class_list":["post-54786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Announcing RingCX: An intelligent, easy contact center solution | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral launches RingCX\u2013the new, nimble, AI-powered contact center for more delightful customer, and agent, experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-ringcx-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Announcing RingCX: An intelligent, easy contact center solution\" \/>\n<meta property=\"og:description\" content=\"RingCentral launches RingCX\u2013the new, nimble, AI-powered contact center for more delightful customer, and agent, experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-ringcx-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-08T13:51:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T04:07:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/RingCX_hero_blue.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andy Watson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Watson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-ringcx-contact-center\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-ringcx-contact-center\/\"},\"author\":{\"name\":\"Andy Watson\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/1a877c7671d104daf3c234354412c9bf\"},\"headline\":\"Announcing RingCX: An intelligent, easy contact center solution\",\"datePublished\":\"2023-08-08T13:51:28+00:00\",\"dateModified\":\"2025-09-22T04:07:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-ringcx-contact-center\/\"},\"wordCount\":617,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-ringcx-contact-center\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2023\/08\/RingCX_hero_blue.png\",\"articleSection\":[\"Company news &amp; 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