{"id":54709,"date":"2023-07-06T05:00:55","date_gmt":"2023-07-06T12:00:55","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54709"},"modified":"2024-11-04T09:36:43","modified_gmt":"2024-11-04T17:36:43","slug":"fixed-mobile-convergence","status":"publish","type":"post","link":"\/us\/en\/blog\/fixed-mobile-convergence\/","title":{"rendered":"Fixed mobile convergence (FMC): A helpful guide"},"content":{"rendered":"<p>Have you heard the phrase &#8220;fixed mobile convergence&#8221; (or FMC) tossed around, and you need some information on what this technology is and how it works? You&#8217;ve come to the right place.<\/p>\n<p><span style=\"font-weight: 400;\">Businesses today are more mobile than ever, thanks in large part to the proliferation of smartphones and other mobile devices. And when smartphones meet <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/integrate-business-apps-ucaas\/\">UCaaS<\/a>, the possibilities are endless. Mobile UCaaS can turn anyone\u2019s cell phone into a <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/business-phone-etiquette\/\">business phone<\/a>, without compromising your personal phone number.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s the beauty of fixed mobile convergence. Let\u2019s learn more about it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, we\u2019ll cover:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#one\"><span style=\"font-weight: 400;\">What is fixed mobile convergence (FMC)?\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#two\"><span style=\"font-weight: 400;\">How does fixed mobile convergence work?\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#three\"><span style=\"font-weight: 400;\">Benefits of fixed mobile convergence\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#four\"><span style=\"font-weight: 400;\">Examples of fixed mobile convergence in different industries\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>What is fixed mobile convergence (FMC)?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Fixed mobile convergence (or FMC) is a communications solution that allows people to use a single phone when moving between home and office\u2014and any other location!\u2014without interrupting the ongoing call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FMC also means anyone can take and make business calls from anywhere without the need for a separate business phone\u2026 and without giving out your personal mobile number.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>How does it work?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The mobile phone number and corresponding mobile device are used as the primary business interface solutions. The mobile SIM card becomes the fixed line extension, and the smartphone acts as the native endpoint to the extension. Any call placed from or to the native dialer will be routed via the third-party FMC integration, like RingCentral, for call control.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a business call comes through on your mobile device, it\u2019s routed via the FMC integration but displays as a normal call. That way, your experience is seamless and easy without compromising your privacy.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>Benefits of fixed mobile convergence for your whole business\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The benefits of fixed mobile convergence go well beyond simply using your cell phone as your business phone. Let\u2019s take a closer look.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Benefits for business owners\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51160\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/GettyImages-1129928839.jpg\" alt=\"Business woman on mobile phone powering customer experience\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here are just some of the benefits when setting up fixed mobile convergence for your business:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>A single bill<\/b><span style=\"font-weight: 400;\"> for all of your business communications: fixed, mobile, and UCaaS<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Unified voicemail and directory<\/b><span style=\"font-weight: 400;\"> services for fixed and mobile users<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Minimize IT headaches<\/b><span style=\"font-weight: 400;\"> by reducing the number of communication management systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Presence integration<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Single portal for administration\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Benefits for employees\/team members\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51853\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/4_How-your-phone_1920x1100.png\" alt=\"\" width=\"1920\" height=\"1000\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A tech upgrade is only helpful if team members feel confident using it. FMC has plenty of perks for any end user:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li><b>Work from anywhere <\/b><span style=\"font-weight: 400;\">when your cell phone is your business phone\u00a0<\/span><\/li>\n<li><b>Protect your private information with a single business identity: <\/b><span style=\"font-weight: 400;\">No more giving out your personal cell phone number when away from the office!\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ensure <\/span><b>no call goes unanswered<\/b><span style=\"font-weight: 400;\"> with cloud-based communication<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Save time and energy with<\/span><b><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/advanced-call-routing\/\"> advanced call routing<\/a>, custom announcements,<\/b><span style=\"font-weight: 400;\"> and so much more<\/span><\/li>\n<li><b>Add <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/benefits-of-video-conferencing\/\">conferencing and collaboration features <\/a><\/b><span style=\"font-weight: 400;\">as needed<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\">Supercharge your FMC experience with a UCaaS provider<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54642\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/06\/Picture-2-MVP.gif\" alt=\"aws\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/unleashing-the-power-of-fixed-mobile-convergence\/\">Combining fixed mobile convergence with unified communications (or UCaaS)<\/a> can take your business phone to the next level. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <a href=\"http:\/\/ringcentral.com\">RingCentral<\/a> is both an FMC provider and a UCaaS platform, with tons of team collaboration and communication tools beyond making and taking calls. These features come standard with any RingCentral plan:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ai-video-conferencing\/\">High-def video conferencing<\/a> that\u2019s easy for team members to use and guests to join\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-team-messaging\/\">Dynamic instant messaging<\/a> for individual conversations, teams, projects, and business-wide announcements<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-record-a-phone-call\/\"><span style=\"font-weight: 400;\">Call recording<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ways-to-use-free-file-sharing-in-your-ringcentral-app\/\"><span style=\"font-weight: 400;\">Easy, organized file-sharing\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-efax\/\"><span style=\"font-weight: 400;\">e-Fax<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/small-business-sms\/\"><span style=\"font-weight: 400;\">SMS\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hundreds of integrations with apps you\u2019re already using: <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\">Microsoft Teams<\/a>, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-and-google-workspace\/\">Google Workspace<\/a>, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-ways-to-improve-the-customer-experience-with-the-ringcentral-for-salesforce-integration\/\">Salesforce<\/a>, and more\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>\ud83d\udc40 Interested? Take a 2-minute tour of how RingCentral can elevate your business communications:\u00a0<\/strong><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/6Glhk2oXd50\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/6Glhk2oXd50\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/6Glhk2oXd50\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>Examples of fixed mobile convergence in different industries\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can probably already see just how useful FMC might be in your day-to-day business operations. Here are some examples of fixed mobile convergence across various industries an the FMC tools they find valuable:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Finance<\/b><span style=\"font-weight: 400;\">: Compliance recording in accordance with industry regulation for banks, mortgage brokers, and insurance<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Service &amp; construction:<\/b><span style=\"font-weight: 400;\"> Single-number reach for confidentiality, call queues, skill-based routing for different specialties\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Healthcare<\/b><span style=\"font-weight: 400;\">: Secure calls for client confidentiality (both internal and external), skill-based routing for more efficient care\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Manufacturing &amp; transportation:<\/b><span style=\"font-weight: 400;\"> Take calls on the road, from the conveyor belt, or from anywhere, call queue routing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Retail<\/b><span style=\"font-weight: 400;\">: Call queues, auto receptionist<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Choose the right FMC provider\u00a0\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With a workforce that is more mobile than ever, it\u2019s easy to see just how beneficial FMC is to businesses today. Choosing a fixed mobile convergence provider like RingCentral means you\u2019ll also get expertise in telecommunications, an easy-to-use interface, and a variety of tools and integrations to help your business thrive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to learn more about becoming a partner? Check out our Global Service Providers program, <\/span><a href=\"https:\/\/www.ringcentral.com\/partner\/service-providers.html\"><span style=\"font-weight: 400;\">RingCentral RISE<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you heard the phrase &#8220;fixed mobile convergence&#8221; (or FMC) tossed around, and you need some information on what this technology is and how it works? You&#8217;ve come to the right place. Businesses today are more mobile than ever, thanks in large part to the proliferation of smartphones and other mobile devices. And when smartphones &#8230;<\/p>\n","protected":false},"author":29,"featured_media":51554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35386,17903],"tags":[],"class_list":["post-54709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gsp","category-mobility"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fixed mobile convergence (FMC): A helpful guide<\/title>\n<meta name=\"description\" content=\"Learn about fixed mobile convergence: How it works, the benefits for a business, and examples of FMC in different industries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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