{"id":54498,"date":"2023-05-08T05:00:56","date_gmt":"2023-05-08T12:00:56","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54498"},"modified":"2025-09-21T20:42:50","modified_gmt":"2025-09-22T03:42:50","slug":"ringcentral-for-microsoft-teams","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-for-microsoft-teams\/","title":{"rendered":"RingCentral: The right call for Microsoft Teams"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/better-roi-for-it-projects\/\">ROI<\/a> is the holy grail for most IT departments. And when it comes to getting the most out of Microsoft Teams, integrated telephony is the name of the game. That&#8217;s where RingCentral for Microsoft Teams comes in.\u00a0<\/span><\/p>\n<p><b>We\u2019re thrilled to announce the beta release of a redesigned, revamped, and recharged <a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\">RingCentral for Microsoft Teams 2.0<\/a>.<\/b><span style=\"font-weight: 400;\"> This sleek, phone-focused integration brings the best of RingCentral\u2019s telephony into Microsoft Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means a major ROI boost for your organization. Here&#8217;s how:<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Simplified administration to supercharge Microsoft Teams with calling\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A simple, three-step process enables administrators to push the integration to all, or some, of their users. Just as importantly, the updated RingCentral for Microsoft Teams embedded app <\/span><b>no longer requires a download or usage of the RingCentral desktop app<\/b><span style=\"font-weight: 400;\">. This not only lessens administrative burden, but makes end-user training a breeze.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"341\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/09\/agent-at-work.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">RingCentral for Microsoft Teams: See it in action<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-2102596148\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-2102596148\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 15.4317H133.321V12.0036H131.854C130.14 12.0036 128.893 12.6581 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fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\" class=\"view-all view-all-white \" data-dl-name=\"Take a tour\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Take a tour<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-2102596148\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-2102596148\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">No Microsoft Teams calling license? No problem.<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After speaking with hundreds of customers about RingCentral for Teams, it became clear: <\/span><b>Even though they are committed to Teams, they saw a need to embed RingCentral\u2019s telephony capabilities to fill a communications gap. The integration needs to be seamless, user-friendly, and give users access to powerful phone capabilities.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The new version of RingCentral for Microsoft Teams embedded app delivers just that, providing users with the familiar, reliable calling experience they love from RingCentral. Plus, the integration omits team messaging and video meeting features to avoid overlapping capabilities and end-user confusion. With RingCentral for Microsoft Teams, customers can unlock a slew of powerful telephony capabilities such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy-to-use calling handling and forwarding for receptionists and admins<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Business SMS and faxing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail transcripts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic or on-demand call recordings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whisper, monitor, and barge for real-time call coaching<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Take a look at how intuitive and rich the telephony experience can be, all within the Microsoft Teams app:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Placing a call is a breeze.<\/strong> And unlike other solutions, it doesn\u2019t require answering an inbound call to complete the connection.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54523\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/Copy-of-Place_a_call.gif\" alt=\"RingCentral for Microsoft Teams - how to make a call UI\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><strong>Receiving a call is just as simple.\u00a0<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54524\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/Copy-of-Receive_a_call.gif\" alt=\"RingCentral for Microsoft Teams - receiving a call UI\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Miss a call? <strong>Get voicemails and voicemail transcriptions right in Teams.\u00a0<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54527\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/ms-teams-voicemail.png\" alt=\"RingCentral for Microsoft Teams - voicemail UI\" width=\"512\" height=\"335\" data-wp-editing=\"1\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019re on a call, you\u2019ll get <strong>controls like mute, hold, transfer, park, and more.<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54521\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/Call_controls.gif\" alt=\"RingCentral for Microsoft Teams - call controls UI\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Integrated SMS makes it simple to<strong> send and receive text messages, right from Teams.<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54525\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/Copy-of-Send_an_SMS.png\" alt=\"RingCentral for Microsoft Teams - send an SMS\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s just as easy to <strong>send and receive faxes.\u00a0<\/strong><\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54522\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/05\/Copy-of-Microsoft-Teams-Send_a_Fax.gif\" alt=\"RingCentral for Microsoft Teams - send a fax UI\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Thousands of customers have chosen RingCentral for integrated telephony in Microsoft Teams. They pick us for our unmatched reliability, market-leading analytics, the broadest set of telephony integrations, and more. And with the addition of simplified administration and an unmatched user experience, there\u2019s simply no better solution in the market.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Automated presence sync between RingCentral and Microsoft Teams<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Bi-directional presence sync helps users avoid needless disruptions. Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected. <strong>So when users take a call in RingCentral (even on a hard phone!), their status in Teams will be updated to \u201cBusy.\u201d\u00a0<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Conversely, when a user joins a video meeting or places a VOIP call in Teams, the user status automatically updates to \u201cBusy\u201d in RingCentral.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Unified contact searching from RingCentral and Microsoft directories<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams. This ensures callers can always find the right contact without app switching.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Connect on the go with the RingCentral for Teams mobile app*\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The full power of RingCentral\u2019s industry-leading telephony experience will also be available in the Microsoft Teams mobile app, keeping you connected on the go. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">*This capability is expected to be available in beta at the end of Q2 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These new capabilities extend the value of an already-powerful integration, further cementing RingCentral\u2019s position as the best telephony solution for Microsoft Teams. In addition to these new capabilities, customers can continue to expect:<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The business cloud phone with unmatched reliability<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54202\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/1-Uptime-history-3.png\" alt=\"RingCentral uptime history grid\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s economic climate, organizations that generate revenue or deliver services through the phone <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/in-a-work-from-home-world-service-level-agreements-for-cloud-communications-take-center-stage\/\">simply can\u2019t afford downtime<\/a>. RingCentral has delivered<strong> 19 straight quarters of less than 79 seconds of downtime<\/strong>, making it the choice for those who want uptime instead of service credits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users can access RingCentral anytime through a browser or the RingCentral app, ensuring they stay connected &#8211; even if Microsoft Teams is down.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Make data-driven decisions with no added cost<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53276\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/09\/lob-analytics-stylized-blog-hero.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In today&#8217;s world, making data-driven decisions isn&#8217;t a &#8220;nice to have&#8221; &#8211; it&#8217;s a must. But extracting advanced telephony metrics from Teams is challenging and costly, requiring a PowerBI license and an expert to build, maintain, and distribute reports.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enter <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-report-ucaas-analytics\/\">RingCentral Analytics<\/a> &#8211; an <\/span><a href=\"https:\/\/www.ringcentral.com\/tolly-222120-ringcentral-ucaas-comparative-analytics-report.html\"><span style=\"font-weight: 400;\">industry-leading UCaaS analytics solution<\/span><\/a><span style=\"font-weight: 400;\">, according to the Tolly Group. With real-time quality-of-service reporting, customizable templates, and easy sharing, it&#8217;s the perfect tool for IT and department leaders looking to decrease costs and drive revenue. Plus, no data science degree or additional license are required.<\/span><\/p>\n<h2 class=\"heading h3 h2\"><span style=\"font-weight: 400;\">Integrations and APIs to simplify workflows<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the average business <\/span><a href=\"https:\/\/www.okta.com\/businesses-at-work\/\"><span style=\"font-weight: 400;\">deploying almost 90 apps<\/span><\/a><span style=\"font-weight: 400;\">, integrations are critical to optimizing workflows and eliminating app switching. RingCentral\u2019s app integrations and developer platform offer no-code, low-code, and pro-code options to customize your RingCentral experience.<\/span><\/p>\n<ul>\n<li><b>No code<\/b><span style=\"font-weight: 400;\">: Integrate RingCentral into the tools you use daily with over 330 prebuilt apps and add-ins<\/span><\/li>\n<li><b>Low code<\/b><span style=\"font-weight: 400;\">: Embed communications with copy and paste widgets, drag and drop workflow builders, and quick start app templates<\/span><\/li>\n<li><b>Pro code:<\/b><span style=\"font-weight: 400;\"> Have complete flexibility and control with our award winning APIs, SDKs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Get started in the <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><span style=\"font-weight: 400;\">RingCentral App Gallery<\/span><\/a><span style=\"font-weight: 400;\"> with over 330 out-of-the-box integrations or our <\/span><a href=\"https:\/\/developers.ringcentral.com\/\"><span style=\"font-weight: 400;\">developer platform<\/span><\/a><span style=\"font-weight: 400;\"> to leverage our APIs and SDKs.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">RingCentral Contact Center: Certified for Microsoft Teams\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customers can complement their integrated business telephony with an <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-contact-centers-use-ai-strategically\/\">AI-powered contact center<\/a> within Microsoft Teams to have all of their business communications under a single pane of glass. Maximize agent efficiency by eliminating the need to switch between tools and streamline communications with seamless access to other Microsoft Teams users in the organization.<\/span><\/p>\n<p style=\"text-align: center;\"><strong>Learn more about <a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\">RingCentral for Microsoft Teams<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ROI is the holy grail for most IT departments. And when it comes to getting the most out of Microsoft Teams, integrated telephony is the name of the game. That&#8217;s where RingCentral for Microsoft Teams comes in.\u00a0 We\u2019re thrilled to announce the beta release of a redesigned, revamped, and recharged RingCentral for Microsoft Teams 2.0. &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":54526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-54498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral: The right call for Microsoft Teams | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"ROI is the holy grail for most IT departments. 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