{"id":54462,"date":"2023-04-26T14:06:33","date_gmt":"2023-04-26T21:06:33","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54462"},"modified":"2025-02-20T07:29:06","modified_gmt":"2025-02-20T15:29:06","slug":"student-experience-tools","status":"publish","type":"post","link":"\/us\/en\/blog\/student-experience-tools\/","title":{"rendered":"Improve the student experience with these 7 tech tools"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">How\u2019s your campus\u2019s student experience? There are many factors that play a role in student success, from course quality to the school\u2019s location. One thing that is often overlooked, however, is customer service or as we say in education &#8211; student service. Premier service is a mainstay in creating an improved, new student experience.<\/span><\/p>\n<p>Let&#8217;s dive in:<\/p>\n<ul>\n<li><a href=\"#one\">Why does student experience matter?<\/a><\/li>\n<li><a href=\"#three\">How to improve the student experience<\/a><\/li>\n<li><a href=\"#two\">7 education-specific service tools to improve the student experience<\/a><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Why student experience matters\u00a0<\/span><\/h2>\n<blockquote class=\"quote\" style=\"text-align: left;\"><p><span style=\"color: #333399;\"><em>Research shows that when students experience a sense of belonging and support on campus and in the classroom, <strong>they\u2019re more likely to persist through academic challenges and earn their degrees.<\/strong><\/em><\/span><\/p><\/blockquote>\n<h5 class=\"blockquote-author\" style=\"text-align: center;\"><span style=\"color: #000000;\">&#8211; The Student Experience Project<a style=\"color: #000000;\" href=\"#footnotes\"><sup>1<\/sup><\/a><\/span><\/h5>\n<p>To put it simply: student experience is the key to student retention. Here&#8217;s why:<\/p>\n<p>Students today have unlimited choices when it comes to where they want to study. That&#8217;s why focusing on student experience is critical. This starts with fostering a healthy, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-tips-for-making-the-most-of-your-digital-campus\/\">vibrant community on any campus<\/a>.<\/p>\n<p>Happy students are more likely to show up to classes, participate in extracurricular clubs and activities, and contribute to their on- and 0ff-campus housing environments. And when students feel connected and supported, they stick around and re-enroll.<\/p>\n<h2 class=\"heading h2\"><a id=\"three\"><\/a>How to improve the student experience<\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-43574\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/02\/930x700_GettyImages-981626376-home-page-high-res.jpg\" alt=\"brand awareness for small businesses\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Students come in all shapes and sizes, and with different needs. To provide a better student experience, it is important to understand what the needs of your students are and how they differ from one another. (Think differentiated instruction, but for customer service.) It also helps to know what your institution\u2019s strengths and weaknesses are so that you can better serve your students.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your students are your customers. Administrators can leverage customer service best practices to improve graduation rates through increased student satisfaction. Amazon is an expert in online transactions and customer service so let\u2019s apply this same thinking to redefine the new student experience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To accomplish this, you have to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand your students<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand your institution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Map ways to use your institutional resources to address student needs<\/span><\/li>\n<li aria-level=\"1\">Leverage technology to better connect with young people<\/li>\n<\/ul>\n<p>To that final point, let&#8217;s look at some tech tools, all in one platform, that can help you reach students and customize the student service experience.<\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>7 education-specific service tools to improve the student experience\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/content\/dam\/rc-www\/en_us\/images\/content\/office\/industry-solutions\/education-cloud-phone-systems\/revised\/hero_image_edu_desktop-jpg-rendition.webp\" alt=\"A lecturer is teaching students through videoconference\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/sg\/en\/office\/industry-solutions\/education-cloud-phone-systems.html\"><span style=\"font-weight: 400;\">RingCentral for Education<\/span><\/a><span style=\"font-weight: 400;\"> is a communication platform specifically designed for schools and universities. RingCentral includes customer service tools that help with student enrollment, transcript requests, tuition payments, and more. School administrators can use RingCentral to simplify the day-to-day tasks of managing their institution and pave the way to a new student experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral for Education offers tools for students who need assistance with:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Enrollment\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral for Education has partnered with public and private institutions to create an easy enrollment experience. When a student visits a site, RingCentral can guide them through setting up their account and getting the proper documentation needed to enroll. The service is free for students, which means it&#8217;s more likely that they will enroll in your institution.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Transcripts<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral for Education allows you to request transcripts from any college or university in the U.S., Canada, Australia, and New Zealand with just a few clicks. You can request transcripts for yourself or someone else, including your child, spouse, colleague, or friend. Best of all, this service is also free.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Tuition payments<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tuition Payments is a service that lets students pay their tuition bills through an online portal. The service takes all the hassle and uncertainty out of paying tuition bills by providing a secure, convenient payment system that allows students or parents to make payments right from their phone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Kelly-blog.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">A better student experience is one click away.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/sg\/en\/office\/industry-solutions\/higher-education.html\" class=\"view-all view-all-white \" data-dl-name=\"Start here\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Start here<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1618046237\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1618046237\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Online learning and virtual meetings\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With this tool, you can create <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/virtual-classroom\/\">virtual classrooms<\/a> for students who cannot attend in person or offer online courses available to all enrolled students.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Web conferencing can be used to create virtual classrooms for students or meeting areas for student activities for students who cannot attend in person. This is a real time-saver for busy educators. It also saves the student time and money on gas, parking, or other transportation costs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Student help desk<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This feature allows students to submit questions or concerns about their account directly from the mobile app or web portal. Students new to the university or in need of help with their account can quickly reach out to the Student Help Desk and get the answers they need. There is no need to wait for an email response or hope that someone will see your question. This way, students can stay up-to-date on all their university information and keep track of their grades.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Analytics<\/span><\/h3>\n<blockquote class=\"quote\"><p><i>65% of respondents rated &#8216;<strong>using data to understand and improve the student experience&#8217; as a top priority.<\/strong> <\/i><\/p><\/blockquote>\n<h5 class=\"blockquote-author\" style=\"text-align: center;\">&#8211; EAB<a href=\"#footnotes\"><sup>2<\/sup><\/a><\/h5>\n<p><span style=\"font-weight: 400;\">RingCentral for Education is a mobile app designed to help educators and administrators better understand their students\u2019 needs and the student environment. The app provides insights into how students are feeling, what they are doing, how teachers can improve, as well as how the school can improve.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-report-ucaas-analytics\/\">Robust analytics<\/a> are used to understand data from student surveys, phone calls, emails, texts, and other sources and provide feedback through dashboards to help educators make changes in the classroom or school environment.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Feedback tools<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many types of feedback tools can be used to gather feedback from students. The most popular types are surveys and feedback forms. It is possible to use these tools differently depending on their purpose.<\/span><\/p>\n<ul>\n<li><b>Surveys <\/b><span style=\"font-weight: 400;\">are great for gathering feedback from many students and getting an overall grade from the entire class, or for gathering specific types of feedback about specific areas. Surveys can be anonymous or not, depending on their purpose.<\/span><\/li>\n<li><b>Feedback forms <\/b><span style=\"font-weight: 400;\">are excellent for small groups of students who want to get feedback on particular areas where they&#8217;re struggling. Feedback forms are also great because they allow you to gather information that is not relevant to every student&#8217;s experience so you can tailor additional support as needed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s Contact Center<\/span><a href=\"https:\/\/support.ringcentral.com\/es\/es\/article\/Feedback-Management-Overview-RingCentral-Contact-Center.html\"> <span style=\"font-weight: 400;\">Feedback Management tools<\/span><\/a><span style=\"font-weight: 400;\"> can easily help you understand and craft a new student experience for each individual or implement overall strategies for general student population success.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Improve the student experience with RingCentral<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral for Education provides a suite of customer service tools tailored to the needs of the education industry. These tools provide outstanding customer service and support, including phone, chat, email, and social media.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our student help desk software is a great tool for educational institutions to use to provide students with 24\/7 customer service. It also integrates with<\/span> <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\">, which is an office communication and collaboration tool that teachers and staff members can use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Try RingCentral for Education by requesting a free demo to <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/view_demo.html?__mscta=2882_94563_14094\">see how it works for your school!<\/a><\/strong><\/p>\n<hr \/>\n<ol>\n<li><a id=\"footnotes\"><\/a>https:\/\/studentexperienceproject.org\/<\/li>\n<li>https:\/\/eab.com\/insights\/blogs\/operations\/measure-student-experience-ir\/<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>How\u2019s your campus\u2019s student experience? There are many factors that play a role in student success, from course quality to the school\u2019s location. One thing that is often overlooked, however, is customer service or as we say in education &#8211; student service. Premier service is a mainstay in creating an improved, new student experience. Let&#8217;s &#8230;<\/p>\n","protected":false},"author":1020,"featured_media":58936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18755,18669],"tags":[],"class_list":["post-54462","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-verticals"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improve the student experience with these 7 tech tools<\/title>\n<meta name=\"description\" content=\"Learn 7 helpful service tools that schools can use to keep students happy and improve overall student experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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