{"id":54272,"date":"2023-03-28T10:15:28","date_gmt":"2023-03-28T17:15:28","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54272"},"modified":"2025-03-13T06:42:31","modified_gmt":"2025-03-13T13:42:31","slug":"enterprise-connect-2023-announcements-from-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/enterprise-connect-2023-announcements-from-ringcentral\/","title":{"rendered":"Highlights from Enterprise Connect 2023: New RingCentral Announcements for the Intelligent Era\u00a0"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Businesses are facing many challenges today. The pressure on CIOs to deliver digital dividends is higher than ever. What are digital dividends? <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">They\u2019re about using digital technologies to accelerate growth and augment workflows beyond what was originally possible. This week at Enterprise Connect 2023 in Orlando, Florida, I presented a keynote with my recommendations on yielding digital dividends and also took the audience through RingCentral\u2019s big announcements.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at these recommendations that will help organizations:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">achieve more with AI and data-driven insights;<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#two\"><span style=\"font-weight: 400;\">connect more by unifying your workforce;<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#three\"><span style=\"font-weight: 400;\">engage more from the frontline to the back office;<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#four\"><span style=\"font-weight: 400;\">integrate more with the apps your business wants to use;<\/span><\/a><\/li>\n<li aria-level=\"1\"><a href=\"#five\">deliver fantastic experiences.<\/a><\/li>\n<\/ul>\n<hr \/>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Intelligent Connected Experiences with RingCentral\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/9PUfjONeQjA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<hr \/>\n<h2 class=\"heading h2\">Recommendation #1 &#8211; Intelligent:<\/h2>\n<p><span style=\"font-weight: 400;\">AI was clearly the talk of the show at Enterprise Connect. Every decade or so, a new technology emerges that is truly disruptive. Watching the excitement for AI over the last few months, I&#8217;m reminded of other moments that captured the public&#8217;s imagination. One comparison is that this moment for <\/span><i><span style=\"font-weight: 400;\">AI is akin to what the Ford Model T was in 1908 when it was first introduced. It impressed the public at the time, but people had no idea how far and wide it would transform transportation and open the floodgates of automotive innovation. <\/span><\/i><span style=\"font-weight: 400;\">That\u2019s where we are with AI now \u2013 at the very early stages. The floodgates are just opening for AI-centric innovation &#8211; innovation that will be here for many years to come.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like many other leading technology providers, we\u2019re building our own AI platform. What makes us unique and qualified to do it? We\u2019re the leader in voice. Voice is the key underlying core component of what we deliver as part of our world-leading Cloud PBX. Natural language, and voice in particular, has always been a universal interface for information, intent, and emotion &#8211; and yet has been largely inaccessible at scale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What if businesses could access their portion of conversations taking place on our platform to gain insights and improve effectiveness? That\u2019s what we are bringing to market with RingSense.\u00a0<\/span><\/p>\n<h3 class=\"heading h2 h3\"><a id=\"one\"><\/a>Introduction of RingSense<\/h3>\n<p><span style=\"font-weight: 400;\">Our vision for RingSense is simple \u2013 to inject AI across our portfolio and transform employee productivity, customer support, sales, and frontline workers&#8217; use cases across vertical industries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingSense leverages our own native generative AI technologies, and is flexible enough to dock into other commercial large language models to meet various customer use cases. With RingSense, our plan is to make all voice, meeting, and messaging interactions more intelligent so customers can automatically uncover new, actionable insights to improve efficiencies and performance, gather insights, and take better-informed next steps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As part of our launch of RingSense, we also introduced <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-launches-ringsense\/\"><b>RingSense for Sales<\/b><\/a><span style=\"font-weight: 400;\">. We want to give every salesperson and every sales manager superpowers to help them close more deals, faster. It senses critical needs and enhances the salesperson\u2019s ability to close a deal, by proactively delivering insights from conversations, and automating meeting notes, while providing coaching, analysis, and recommendations for the next steps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sales is only our first use case of RingSense. There is more to come, as we plan to make intelligence a fundamental component of our business communications platform.<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/tyejz4T6S0U\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/tyejz4T6S0U\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/tyejz4T6S0U\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><a id=\"two\"><\/a>Recommendation #2 &#8211; Connected:<\/h2>\n<p><span style=\"font-weight: 400;\">The enemy of achieving digital dividends is siloed communications. Silos create inefficiencies and open the door to lost revenue and unnecessary spending. Metrigy, an independent analyst research firm, did a workplace study and found there are 2.7 billion frontline workers\u2013 more than 2X the number of desk-based workers. But, when it comes to prioritizing investments for those closest to customers, frontline workers are often overlooked. In fact, <\/span><span style=\"font-weight: 400;\">only 21<\/span><span style=\"font-weight: 400;\">% have deployed a mobile UCaaS application. These gaps in technological disparities across an organization\u2019s workforce create inefficiencies that create unnecessary drag.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><a id=\"three\"><\/a>Introduction<b> of RingCentral for Frontline Workers<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In order to help organizations transform their frontline workforce, I showcased <strong><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-for-frontline-workers\/\">RingCentral for Frontline Workers<\/a>,<\/strong> a next-gen communications solution that will boost efficiency by unifying an organization\u2019s entire workforce \u2013 bridging communications gaps between back office and frontline workers with new features like <\/span><b>push to talk<\/b><span style=\"font-weight: 400;\">, which can be combined with MVP or used as a standalone solution. Connecting the frontline to the back office is key to engaging more and creating better customer experiences.\u00a0\u00a0<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Meet RingCentral\u2019s Next-Gen Communications for Frontline Workers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/bNbh_34xbeg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h3 class=\"heading h3\"><a id=\"four\"><\/a>Integrate More With Greater Composability<\/h3>\n<p><span style=\"font-weight: 400;\">Connecting your people across an organization is just as important as connecting your applications. RingCentral offers a robust open platform ecosystem with many No Code, Low Code, and Pro Code options for our customers and developers. The idea behind it is simple &#8211; you don\u2019t need to be a developer to create integrations and workflows with the RingCentral platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Enterprise Connect, RingCentral also introduced three new additions to our highly composable platform:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI APIs:<\/b><span style=\"font-weight: 400;\"> Allows customers to access their conversations, and transcriptions, summarizations, emotion detection, and interaction analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Video SDK<\/b><span style=\"font-weight: 400;\">: Allows customers to build and elevate their own high-quality, secure video apps and products.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital Channel APIs:<\/b><span style=\"font-weight: 400;\"> Extends digital channel capabilities across Facebook, LinkedIn, WhatsApp, Instagram, Twitter, and other digital channels.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And I can\u2019t talk about our platform without giving a nod to our Microsoft Teams integrations, which is one of our most popular integrations that complements the collaboration capabilities of Teams with RingCentral\u2019s best-in-class voice quality. During the keynote, I highlighted a newly revamped <\/span><b>RingCentral for Microsoft Teams <\/b><span style=\"font-weight: 400;\">experience that is coming soon, which will bring even more deeper, more advanced integration capabilities and mobility right where your collaboration hub is.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"five\"><\/a>Recommendation #3 &#8211; Experiences<\/h2>\n<p><span style=\"font-weight: 400;\">We believe that delivering fantastic user experiences is essential for yielding digital dividends. One area we\u2019re continuously focusing on improving is the RingCentral user experience. Where there\u2019s an opportunity to remove friction and create more seamless experiences is where we are hyper-focused.<\/span><\/p>\n<h3 class=\"heading h3\"><b>Dynamic and Adaptive Experiences<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">During the keynote, I showed a video to highlight the <\/span><b>next evolution of RingCentral MVP<\/b><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">We\u2019ve doubled down on making the app experience modern, dynamic, and adaptive to reduce friction across workflows. Available soon, our goal with this new version is to make it easier to use than ever\u2014because communications should adapt to us, not the other way around.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>Raising the Bar: RingCentral Webinar\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">I also highlighted the importance of giving our customers the option to connect with their audiences over Webinar. Many competing webinar solutions are unnecessarily difficult to use and clumsy. We set out to reinvent the Webinar experience &#8211; so it\u2019s as easy as starting a video meeting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re almost ready to take the beta wrapper off of <\/span><b>RingCentral Webinar <\/b><span style=\"font-weight: 400;\">and we gave the Enterprise Connect audience a sneak peek of the new GA version of RingCentral Webinar, and as part of that, we talked about a new Webinar beta experience for <\/span><span style=\"font-weight: 400;\">Marketers that makes it easier to generate. <\/span><span style=\"font-weight: 400;\">More details are coming next month when we officially launch these exciting enhancements, so stay tuned.\u00a0<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/bTKaOSPd6c4\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/bTKaOSPd6c4\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/bTKaOSPd6c4\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\">All In One Customer Experiences<\/h2>\n<p><span style=\"font-weight: 400;\">We can\u2019t close the experience topic without talking about customer experiences. RingCentral has the broadest and deepest portfolio of integrated customer experience solutions to address every use case in <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact centers<\/a>. From managing the digital interactions coming through a 30+ digital channel solution; to turning a contact center into a true profit center with outbound solutions; or an all-in, full-fledged multi-site enterprise-grade contact center addressing the most complex use cases with deeply integrated workforce management capabilities. And, these offerings serve the unique needs of customers all the way from SMBs to Global 1000 companies. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By creating the most seamless UCaaS and CCaaS combo on the market, our customers gain significant value by investing in this combination \u2013 which leads to having an entire workforce in lock-step, poised to best serve their customers, fuel growth, and deliver digital dividends.<\/span><\/p>\n<h2 class=\"heading h2\">It\u2019s a Wrap<\/h2>\n<p><span style=\"font-weight: 400;\">Highlighting these exciting offerings from RingCentral is more than just showing messages, video, phone, and contact center. It\u2019s a whole lot more, and our introduction of new solutions like RingSense is about ushering in a new era of <\/span><b>Intelligent, Connected Experiences.\u00a0<\/b><\/p>\n<p><em>To learn more, watch Mo Katibeh&#8217;s entire keynote presentation from Enterprise Connect 2023:\u00a0<\/em><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral President and COO, Mo Katibeh, Keynote at Enterprise Connect 2023\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/N-XtVctZiUw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses are facing many challenges today. The pressure on CIOs to deliver digital dividends is higher than ever. What are digital dividends? \u00a0They\u2019re about using digital technologies to accelerate growth and augment workflows beyond what was originally possible. This week at Enterprise Connect 2023 in Orlando, Florida, I presented a keynote with my recommendations on &#8230;<\/p>\n","protected":false},"author":1152,"featured_media":54281,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-54272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Highlights from Enterprise Connect 2023: New RingCentral Announcements for the Intelligent Era\u00a0 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about the latest innovations RingCentral has in store: AI-powered sales tools, better connected workforces, and more.\" \/>\n<meta name=\"robots\" content=\"index, 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