{"id":54183,"date":"2023-03-17T13:51:49","date_gmt":"2023-03-17T20:51:49","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54183"},"modified":"2025-09-21T21:02:50","modified_gmt":"2025-09-22T04:02:50","slug":"ringcentral-mvp-q1-2023-feature-drop","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/","title":{"rendered":"New capabilities for Microsoft Teams, cost management, collaboration &#038; more!"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019re starting spring with gratitude for our customers and giving back to our users. In these challenging times, we\u2019re delivering innovations that make your work life even more productive and arm you with the ability to do more with less.\u00a0<\/span><\/p>\n<p>Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. This year, our north star is to lean into our strengths and drive towards what businesses want &#8211; Intelligent, Connected Experiences. We aim to build a UCaaS platform that extends like Lego blocks &#8211; to make sure different modalities of communications not only work together, but also embed in your critical systems and workflows. Let\u2019s jump into what\u2019s new for Q1 2023 in RingCentral MVP:<\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"What&#039;s new in RingCentral MVP | Q1 2023 | North America\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/hBkk35irHkQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h2 class=\"heading h2\">Access even more advanced telephony capabilities in <a href=\"https:\/\/www.ringcentral.com\/microsoft\">Microsoft Teams<\/a><\/h2>\n<h3 class=\"heading h3\">Enhancing Microsoft Teams voicemail transcription and call recordings<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54200\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/RC-for-Microsoft-Teams-Voicemail-Transcription-2.png\" alt=\"RingCentral Microsoft Teams voicemail transcription\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\">RingCentral for Microsoft Teams<\/a> now includes voicemail transcriptions and call recording access to access advanced telephony capabilities not natively available in Microsoft Teams and reduce unnecessary app switching.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Streamlining call queue management in Microsoft Teams<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54187 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/2-Microsoft-Teams-4-1.png\" alt=\"RingCentral for Microsoft Teams: call queue management\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Integrated call queue management in Microsoft Teams streamlines workflows for call queue agents. Users can start or stop accepting calls from all the queues they belong to, or individual queues, right from Microsoft Teams, eliminating timely and distracting app switching.<\/span><\/p>\n<p><b>Fun fact \ud83d\udca1: <\/b><span style=\"font-weight: 400;\">Microsoft Teams customers with a E1 and E3 license can embed RingCentral\u2019s advanced capabilities &#8211; including SMS, Fax, Voicemail Transcription, Analytics, Call Queues, and more &#8211; without needing to pay for an $8\/user Teams Calling license.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Elevate your Microsoft Teams employee productivity hub with a powerful <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a> with industry-leading analytics (no Power BI license needed) and powerful telephony integrations that can automate menial tasks.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\">Seamlessly sync with Microsoft Exchange to bring all your contacts together<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54190 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/04-Phone-Settings-1-2.png\" alt=\"RingCentral sync with Microsoft Exchange contacts\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can now<\/span><b> sync <\/b><span style=\"font-weight: 400;\">your RingCentral phone contacts with <\/span><b>on-premises Microsoft Exchange systems<\/b><span style=\"font-weight: 400;\"> and mute incoming calls while you&#8217;re already on a call. Plus, with the new <\/span><b>ring co-worker<\/b><span style=\"font-weight: 400;\"> feature, your phone calls can not only ring on your desktop and mobile apps, but also on the apps of a designated co-worker. Never leave a customer hanging again!<\/span><\/p>\n<h2 class=\"heading h2\">Schedule faxes for later<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54195\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Q1-MVP-blog-image-fax.png\" alt=\"RingCentral: schedule faxes for later\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve added the ability to automatically attach a scanned document to the RingCentral app from your scanner or a multi-function device and send it as an <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-efax\/\">eFax<\/a> for a quick, seamless, and intuitive faxing experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;re also proud to announce that the <\/span><b>fax scheduler<\/b><span style=\"font-weight: 400;\"> is now available in the RingCentral mobile app. Now you can schedule time-sensitive faxes in advance while being on the road to speed productivity and manage your time. In addition to that, you&#8217;ll find a richness of fax capabilities available within our mobile experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, we&#8217;re taking even more measures to ensure you can fax securely in the RingCentral app. <\/span><b>Email to fax compliance<\/b><span style=\"font-weight: 400;\"> helps prevent spammers from sending unauthorized or spoofed emails that appear to be from your domain.\u00a0<\/span><\/p>\n<p><b>Fun fact \ud83d\udca1:\u00a0 <\/b><span style=\"font-weight: 400;\">RingCentral was the first vendor to launch internet Fax, empowering business critical industries such as Healthcare, Financial Services, and Government with more seamless document sharing.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\">Simplified cost-center management and charge-back to departments<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54191 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/05-Licenses-0.png\" alt=\"RingCentral: easily transfer licenses\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve made it easier for admins to transfer user licenses between cost centers during various points in the provisioning flow, and also easily view cost centers by availability. This was an update driven by your feedback &#8211; thanks!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will launch in the USA and Canada to start and slowly roll out to other countries in 2023.<\/span><\/p>\n<h2 class=\"heading h2\">Making it easier to navigate the admin portal in the palm of your hands<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54201\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/3-Admin-Portal-1.png\" alt=\"RingCentral admin portal - call queue management\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Enjoy a refreshed IT administrator user experience driven by your feedback. You&#8217;ll notice an enhanced <\/span><b>mobile <\/b><span style=\"font-weight: 400;\">administrator user interface, a <\/span><b>new search bar <\/b><span style=\"font-weight: 400;\">in the top right corner of the admin portal for quick access to whatever feature you are looking for, be it settings, user call queues, sites, how to articles and more! Also, based on popular demand we&#8217;ve made a number of <\/span><b>enhancements to our number porting flow<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Note: This will launch in the USA and Canada to start and slowly roll out to other countries in 2023.\u00a0<\/span><\/i><\/p>\n<h2 class=\"heading h2\">Collaborate on meeting notes and action items with participants in and after meetings<\/h2>\n<p><span style=\"font-weight: 400;\">Did you know that <\/span><a href=\"https:\/\/www.ringcentral.com\/video.html\"><span style=\"font-weight: 400;\">RingCentral video meetings<\/span><\/a><span style=\"font-weight: 400;\"> usage grew 47% in 2022 alone? As evidenced by our own customers, video meetings are becoming an integral and necessary part of business communications. Our video meetings are raising the bar through AI-powered technologies to make meetings more efficient and automated, with tools that continue to drive collaboration even after the meeting is over. And the best part &#8211; all of these are included in RingCentral MVP subscriptions <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/ringcentral-video.html\"><b>for free<\/b><\/a><b>! <\/b><b><\/b><\/p>\n<h3 class=\"heading h3\">Simultaneously take meeting notes and action items during a meeting with Collaborative Notes<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54193\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Collaborative_Notes_2-1.gif\" alt=\"RingCentral Collaborative Notes\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Meet virtually and take notes, all in one place! <\/span><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&amp;product=MVP&amp;language=en_US\"><span style=\"font-weight: 400;\">Collaborative Notes<\/span><\/a><span style=\"font-weight: 400;\"> is like taking notes in Google Docs &#8211; but directly in RingCentral video meetings. Participants can collaborate by simultaneously capturing notes, with the ability to tag others for action items, insert images, and use rich text formatting to the in-meeting notes. Best of all, these notes can be located in your recordings after the meeting is over and shared in team chats for continued collaboration.<\/span><\/p>\n<h2 class=\"heading h2\">Access richer visualization tools and easier movement across the canvas in RingCentral Whiteboard<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54186\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/SK_GIF_Whiteboard_3-1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-whiteboard\/\"><span style=\"font-weight: 400;\">Whiteboard<\/span><\/a><span style=\"font-weight: 400;\"> is a large digital canvas (or drawing board) that replicates the whiteboards in physical meeting rooms\u2014but in your video meetings. It provides a large space where every participant in the meeting can write, draw, and add graphics, allowing teams to work together like never before. With recent enhancements, we\u2019ve made whiteboard tools more accessible, reduce steps to shape and annotation creation, and have made it easier to access and move across the canvas with the minimap.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our whiteboard capabilities also extend into conference room settings for even more collaboration opportunities. Participants in a meeting room will be able to follow along and brainstorm through the whiteboard being presented on the screen.<\/span><\/p>\n<h2><b>Continued global expansion<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54194\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/OG_image-2.png\" alt=\"RingCentral: continued global expansion\" width=\"1200\" height=\"627\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, we\u2019re excited to announce that RingCentral has expanded to Honduras, El Salvador, and Paraguay with our <\/span><a href=\"https:\/\/www.ringcentral.com\/byoc\"><span style=\"font-weight: 400;\">Bring-Your-Own-Carrier (BYOC)<\/span><\/a><span style=\"font-weight: 400;\"> solution. This allows any multinationals with employees outside RingCentral\u2019s natively supported countries to still use <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> given there is a local carrier relationship.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fun fact \ud83d\udca1: We recently made RingCentral available in Switzerland and Taiwan!<\/span><\/p>\n<h2><b>Always-on reliability that you can see for yourself<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54202\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/1-Uptime-history-3.png\" alt=\"RingCentral uptime history grid\" width=\"2048\" height=\"1152\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our <\/span><a href=\"http:\/\/status.ringcentral.com\"><b>new global uptime web page<\/b><\/a><span style=\"font-weight: 400;\"> shows historical performance for RingCentral products such as Phone, Messaging, Video, Engage Voice, and Digital. It provides detailed performance for the last 365 days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re able to achieve our industry-leading uptime due to our distributed global network which is fully redundant in every location we serve, providing customers with an always-on infrastructure that ensures 24\/7 business continuity for your company, from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visit <\/span><a href=\"http:\/\/status.ringcentral.com\"><span style=\"font-weight: 400;\">status.ringcentral.com<\/span><\/a><span style=\"font-weight: 400;\"> and see our five 9s reliability.<\/span><\/p>\n<p><b>Fun fact \ud83d\udca1:<\/b><span style=\"font-weight: 400;\"> RingCentral has delivered 20 consecutive quarters of less than 6 mins of downtime for our business-critical cloud phone system.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\">Learn more<\/h2>\n<p><span style=\"font-weight: 400;\">You can keep up with all RingCentral\u2019s new features by visiting our <\/span><a href=\"https:\/\/www.ringcentral.com\/whats-new.html\"><span style=\"font-weight: 400;\">What\u2019s New webpage<\/span><\/a><span style=\"font-weight: 400;\"> quarterly &#8211; a good one to keep in your favorites. Many features just like these come directly from customer feedback. Have ideas for how we can improve your RingCentral app experience? Drop us a <\/span><a href=\"https:\/\/support.ringcentral.com\/contact-support.html\"><span style=\"font-weight: 400;\">note<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re starting spring with gratitude for our customers and giving back to our users. In these challenging times, we\u2019re delivering innovations that make your work life even more productive and arm you with the ability to do more with less.\u00a0 Last year we built over 800+ new features and enhancements to help your teams work &#8230;<\/p>\n","protected":false},"author":1091,"featured_media":54204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-54183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New capabilities for Microsoft Teams, cost management, collaboration &amp; more! | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about new releases and updates from RingCentral, including expanded telephony for Microsoft Teams, simpler cost management, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New capabilities for Microsoft Teams, cost management, collaboration &amp; more!\" \/>\n<meta property=\"og:description\" content=\"Learn about new releases and updates from RingCentral, including expanded telephony for Microsoft Teams, simpler cost management, and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-17T20:51:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T04:02:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/MSFT-Hero-Img.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Esther Yoon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Esther Yoon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\"},\"author\":{\"name\":\"Esther Yoon\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/1765c084e8065f464d6fe70fdd2f7def\"},\"headline\":\"New capabilities for Microsoft Teams, cost management, collaboration &#038; more!\",\"datePublished\":\"2023-03-17T20:51:49+00:00\",\"dateModified\":\"2025-09-22T04:02:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\"},\"wordCount\":1228,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/MSFT-Hero-Img.gif\",\"articleSection\":[\"Company news &amp; culture\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-mvp-q1-2023-feature-drop\/\",\"name\":\"New capabilities for Microsoft Teams, cost management, collaboration & more! 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