{"id":54175,"date":"2023-03-16T14:08:06","date_gmt":"2023-03-16T21:08:06","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54175"},"modified":"2024-06-17T04:08:08","modified_gmt":"2024-06-17T11:08:08","slug":"cloud-communications-for-healthcare","status":"publish","type":"post","link":"\/us\/en\/blog\/cloud-communications-for-healthcare\/","title":{"rendered":"Cloud communications for healthcare: The tipping point for innovation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">You can build a resilient healthcare organization with highly secure, reliable, and composable communications. Three years ago, many healthcare communications platforms were land-locked and unable to support hybrid care delivery (in-office &amp; virtual) or work models\u2014 under-serving patients and staff.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/healthcare-trends-2023\/\">cloud communications<\/a> can connect every phase of healthcare operations and the patient care journey. In recent years, many healthcare organizations stepped up their cloud investments to rapidly scale virtual care access, extend communications across newly acquired sites, and achieve greater patient data security and privacy compliance thresholds.\u00a0 <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Now that healthcare providers, including hospitals, have efficiently connected their dispersed teams, increased staff efficiency, and improved patient access \u2014 on a single cloud communications platform \u2014 what is next?<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"2524\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Healthcare-PTT.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Webinar: The financial impact of intelligent healthcare communication<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1859930972\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1859930972\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 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\/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/go.ringcentral.com\/ringcentral-On-Demand-Beckers-Healthcare-Registration.html\" class=\"view-all view-all-brown\" data-dl-name=\"\ud83d\udcfa Watch now\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">\ud83d\udcfa Watch now<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1859930972\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1859930972\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<h2 class=\"heading h3 h2\">Healthcare innovations to watch<\/h2>\n<p><span style=\"font-weight: 400;\">How will <\/span><span style=\"font-weight: 400;\">the $4.3 trillion-dollar <\/span><a href=\"https:\/\/www.bloomberg.com\/news\/newsletters\/2022-12-21\/the-4-3-trillion-us-health-care-tapeworm-keeps-growing\"><span style=\"font-weight: 400;\">US healthcare market<\/span><\/a><span style=\"font-weight: 400;\"> innovate from here? How can organizations <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/increase-patient-lifetime-value-with-enhanced-communications\/\">continue to drive value<\/a>? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare consumerism and the personalization of healthcare are the <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/healthcare-trends-2023\/\">megatrends driving industry innovation<\/a>, and each has technology dependencies and distinct digital transformation outcomes.<\/span><\/p>\n<h3 class=\"heading h3\">Broader self-service options for patients<\/h3>\n<p><span style=\"font-weight: 400;\">As patients bring consumer-driven expectations into their healthcare experience, they want to self-direct appointment scheduling, Rx refills, check-ins, or leverage<a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/conversational-ai-conversation-intelligence\/\"> AI-supported access<\/a> to medical information.<\/span><\/p>\n<h3 class=\"heading h3\">Flexible care access<\/h3>\n<p><span style=\"font-weight: 400;\">Telehealth services are now a standard option within the <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/6-ways-cloud-based-communications-ensure-continuity-of-care\/\">care continuum<\/a>. The ease of integrating a 20-minute virtual check-in into their busy schedules instead of a half-day commitment is why patients expect their providers to meet them on their terms.<\/span><\/p>\n<h3 class=\"heading h3\">Digital-first patient engagement<\/h3>\n<p><span style=\"font-weight: 400;\">Whether reviewing physician ratings on Yelp or engaging a provider within their organization\u2019s Facebook page, patients want to engage digitally. And that includes non-social channels like messaging, web chat, or video.<\/span><\/p>\n<h3 class=\"heading h3\">Robust, point-of-care (POC) collaboration<\/h3>\n<p><span style=\"font-weight: 400;\">Now that providers have primarily addressed the longstanding single-device imperative, they are now focused on how mobile-first cloud c<\/span><span style=\"font-weight: 400;\">ommunications applications can enrich POC team access and care coordination efficiency.\u00a0 <\/span><\/p>\n<h2 class=\"heading h2\">Why <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\">RingCentral for Healthcare<\/a>?<b><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral helps providers streamline clinicians\u2019 work, simplify how they and their extended teams can access and share information, and improve care coordination. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our shared objectives are: <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Improved patient outcomes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reduced clinical workforce <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Operating overhead through agile mobile-first collaboration experiences<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\">What your healthcare provider peers have to say about RingCentral\u00a0<b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Over the last 18 months alone, RingCentral has added nearly<\/span><b> 500<\/b><span style=\"font-weight: 400;\"> new healthcare customers. <\/span><span style=\"font-weight: 400;\">According to a recent <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/better-patient-satisfaction-how-these-healthcare-companies-did-it-report\/\"><span style=\"font-weight: 400;\">RingCentral report<\/span><\/a><span style=\"font-weight: 400;\">, by using RingCentral solutions, its healthcare customers saw a 46 percent increase in staff productivity, a 53% increase in staff satisfaction, and a 42% increase in HCAHPS patient satisfaction\u2014survey scores.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Hospital systems<\/h3>\n<p><span style=\"font-weight: 400;\">Medical West Hospital, Memorial Hospital Gulfport, UHS Hospital System, and Fisher Titus Medical Center are among the hospital systems adopting RingCentral solutions to migrate their existing on-premise legacy systems to the cloud. In addition, these large healthcare enterprises selected RingCentral to address their longstanding requirements for voice interoperability with other critical systems. Choosing <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP\u00ae <\/span><\/a><span style=\"font-weight: 400;\">(Message Video Phone\u2122) and <\/span><a href=\"https:\/\/www.ringcentral.com\/sem\/compare\/cloud-based-contact-center-vs-on-premise-solution-a.html\"><span style=\"font-weight: 400;\">RingCentral Contact Center<\/span><\/a><span style=\"font-weight: 400;\">\u2122, these hospitals<\/span><span style=\"font-weight: 400;\"> sought the agility cloud solutions provide to integrate clinical communications and collaboration into essential point-of-care delivery workflows and patient engagement touchpoints.<\/span><\/p>\n<h3 class=\"heading h3\"><b><\/b>Medical group practices<b><br \/>\n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u201cWe put together an extensive list of must-haves for a company-wide communications solution that would unite our <\/span><b>2,000<\/b><span style=\"font-weight: 400;\"> employees across<\/span><b> 40 <\/b><span style=\"font-weight: 400;\">distributed locations: reporting and analytics, contact center functionality, cost, mobility, security, and the company\u2019s reputation for support,\u201d said Eric Brosius, vice president of technology services at <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/sun-river-health.html\"><span style=\"font-weight: 400;\">Sun River Health<\/span><\/a><span style=\"font-weight: 400;\">, New York\u2019s largest federally qualified health center. \u201cWhen we evaluated all the vendors against these criteria, RingCentral was the optimal solution.\u201d Since using RingCentral, Sun River Health has exceeded its expectations for live-answer patient call rates by increasing them to <\/span><b>97%<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><span style=\"font-weight: 400;\">RingCentral had a lot going for it in terms of functionality and industry reputation,\u201d said the Director of <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/gonzaba-medical.html\">Gonzaba Medical Group<\/a>\u2019s Patient Access Center, Darryl Flores. \u201cBut the big differentiator for us was that RingCentral had earned HITRUST certification. For healthcare organizations, that\u2019s the gold standard because it demonstrates the platform meets the requirements of several data-privacy regulations, most importantly HIPAA.\u201d<\/span><span style=\"font-weight: 400;\"> In addition, RingCentral&#8217;s <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-update-e2ee-2022\/\">robust security features<\/a> enabled <\/span><span style=\"font-weight: 400;\">Gonzaba Medical<\/span><span style=\"font-weight: 400;\"> to open and expand how patients interacted with their patient access center team. As a result, it lowered its patient referral churn rate by <\/span><b>50%.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">John Monreal, <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/ent-and-allergy.html\"><span style=\"font-weight: 400;\">ENT and Allergy Associates<\/span><\/a><span style=\"font-weight: 400;\"> senior director of <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> and purchasing operations, describes his company as the nation\u2019s largest ENT, Allergy, and Audiology specialty practice, with over <\/span><b>300 <\/b><span style=\"font-weight: 400;\">providers in over <\/span><b>55<\/b><span style=\"font-weight: 400;\"> clinical locations throughout New York and New Jersey. \u201cThe practice utilizes RingCentral&#8217;s suite of tools to provide a powerful platform for both team collaboration and patient care, said Monreal. \u201cOn the patient care side, we use RingCentral <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-contact-centers-use-ai-strategically\/\">Contact Center&#8217;s AI tools<\/a> to monitor for specific keywords and tone to identify any issues and resolve them quickly.&#8221; \u201cUsing skill-based routing, we shortened our average call duration by over a minute or<\/span><b> 30%<\/b><span style=\"font-weight: 400;\"> on every call.\u201d In addition to reducing call duration,\u201d John notes, \u2018the skill-specific agent queues helped us create a better experience for callers.\u201d<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3 class=\"heading h3\">Dental support organizations<b><br \/>\n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral is the cloud communications provider of choice at the four largest <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/dental-practice-management\/\">dental support organizations (DSOs)<\/a> in the United States, including Heartland Dental, Aspen Dental Management, Pacific Dental Services, and Smile Brands. <\/span><span style=\"font-weight: 400;\">\u201cThe thing that still amazes me every day about RingCentral Contact Center is that it\u2019s enabling our Patient Services Representatives to handle inquiries from patients for more than 1,700 dental offices across the country\u2014and in turn, letting them provide a better level of service than they ever had,\u201d said Jeremy Stroud, vice president of patient services at <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/heartland-dental.html\"><span style=\"font-weight: 400;\">Heartland Dental<\/span><\/a><span style=\"font-weight: 400;\">, the nation&#8217;s largest dental support organization (DSO). \u201cInstead of missing calls and losing opportunities, we used RingCentral\u2019s capabilities to understand call volume trends and maximize answer rates alongside our supported practices.\u201d\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can build a resilient healthcare organization with highly secure, reliable, and composable communications. Three years ago, many healthcare communications platforms were land-locked and unable to support hybrid care delivery (in-office &amp; virtual) or work models\u2014 under-serving patients and staff.\u00a0 Today, cloud communications can connect every phase of healthcare operations and the patient care journey. &#8230;<\/p>\n","protected":false},"author":292,"featured_media":54137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,18669],"tags":[],"class_list":["post-54175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-verticals"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cloud communications for healthcare: The tipping point for innovation | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral for Healthcare is helping hundreds of customers innovate and scale their businesses while improving patient experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-communications-for-healthcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloud communications for healthcare: The tipping point for innovation\" \/>\n<meta property=\"og:description\" content=\"RingCentral for Healthcare is helping hundreds of customers innovate and scale their businesses while improving patient experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-communications-for-healthcare\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" 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