{"id":54031,"date":"2023-02-13T07:48:03","date_gmt":"2023-02-13T15:48:03","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54031"},"modified":"2025-09-18T00:11:54","modified_gmt":"2025-09-18T07:11:54","slug":"better-roi-for-it-projects","status":"publish","type":"post","link":"\/us\/en\/blog\/better-roi-for-it-projects\/","title":{"rendered":"Better ROI for IT projects: 5 ways to get it done"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you&#8217;re in need of better ROI for your business&#8217;s IT projects, you&#8217;re not alone. In fact, according to the <\/span><span style=\"font-weight: 400;\">2023 State of IT report<\/span><span style=\"font-weight: 400;\">, 50% of organizations plan to take precautionary measures to prepare for a market downturn in 2023.<a href=\"#footnote1\"><sup>1<\/sup><\/a> And many of these businesses are spending on IT as part of these measures, to improve efficiency and workflows with automation. But we know it&#8217;s still important to show how these IT projects are improving your bottom line in a tight economic climate.<\/span><\/p>\n<p>From reducing costs on hardware to consolidating customer service and business communications, here are five ways businesses can optimize IT budgets and ROI to achieve operational efficiencies.<\/p>\n<p>Let&#8217;s dive in:<\/p>\n<ol>\n<li><a href=\"#one\">Avoid surprise billing with subscriptions\u00a0<\/a><\/li>\n<li><a href=\"#two\">Unify and streamline your systems\u00a0<\/a><\/li>\n<li><a href=\"#three\">Reduce up-front hardware costs with DaaS<\/a><\/li>\n<li><a href=\"#four\">Consolidate your software subscriptions\u00a0<\/a><\/li>\n<li><a href=\"#five\">Improve customer experiences to reduce churn<\/a><\/li>\n<\/ol>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignleft wp-image-54040 size-medium\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Screen-Shot-2023-02-13-at-10.55.07-AM-e1676303990302-300x220.png\" alt=\"\" width=\"300\" height=\"220\" \/><\/p>\n<h4 class=\"heading h4\"><span style=\"color: #ff6600;\">Free eBook: <span style=\"color: #000000;\">&#8220;Hybrid Work: Why it&#8217;s time to move your on-premises PBX to the cloud&#8221;<\/span><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/migrating_from_pbx_to_cloud.pdf\" data-id=\"6a0a9260e3459\" id=\"6a0a9260e3459\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0a9260e3459.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Read the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Read insights from Blair Pleasant on the benefits of cloud migration today<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the eBook\">Get the eBook<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0a9260e3459.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<h2 class=\"heading h2\">5 ways to get better ROI for IT projects this year<\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. Avoid surprise billing with predictable, subscription pricing\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54032 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/1.png\" alt=\"ROI for IT projects: Consolidate subscriptions to avoid surprise billing\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Businesses can improve ROI on IT projects<\/span><b>\u00a0<\/b><span style=\"font-weight: 400;\">by <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/cloud-migration-guide\/\">migrating to the cloud<\/a>. This is an easy way to avoid the hidden costs associated with on-premise hardware maintenance, upgrades, and security. Cloud subscriptions allow for license flexibility and thus, budget flexibility. With a <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-myths-of-switching-from-on-premises-pbx-to-cloud\/\">premise-based solution<\/a>, each feature, service, or maintenance agreement is an added fixed cost. This lack of future proofing is a looming TCO issue for any company in 2023. An all-inclusive cloud solution like <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> not only includes basic and advanced features at one low cost, but also continues to deliver new innovations every month to your end users.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, you can expect a more predictable and competitive <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telephony-predictions-2023\/\">telephony<\/a> expense. <\/span><span style=\"font-weight: 400;\">Overall, our customers in 2022 saw <\/span><a href=\"https:\/\/www.ringcentral.com\/customer_success.html\"><span style=\"font-weight: 400;\">telecom costs decrease by 23% and IT spend decrease by 16% <\/span><\/a><span style=\"font-weight: 400;\">when they migrated from on-prem to cloud.<\/span> <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/corteva-agriscience.html\"><span style=\"font-weight: 400;\">Corteva Agriscience<\/span><\/a><span style=\"font-weight: 400;\">, stated: \u201cWe don\u2019t have to factor in roaming charges or additional fees for going over our minutes. RingCentral is much more cost-effective because we pay a fixed amount for licenses\u2014and that\u2019s it. No phone-bill surprises.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The same applies to <\/span><a href=\"https:\/\/www.ringcentral.com\/sms.html\"><span style=\"font-weight: 400;\">RingCentral SMS<\/span><\/a><span style=\"font-weight: 400;\">. With some other providers, new hidden SMS fees may come as an unpleasant surprise in the form of surcharges, cost recovery fees, or other costs\u2014even charges for unused SMS! With <\/span><a href=\"https:\/\/www.ringcentral.com\/sms.html\"><span style=\"font-weight: 400;\">RingCentral SMS<\/span><\/a><span style=\"font-weight: 400;\">, you can rely on predictable costs with our <\/span><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Enhanced-Business-SMS-new-Price-Changes.html?brand=RC_US&amp;product=RingCentral_MVP&amp;language=en_US\"><span style=\"font-weight: 400;\">all-inclusive and transparent SMS pricing bundles<\/span><\/a><span style=\"font-weight: 400;\"> starting at $0.0085 per message sent\/received with no surprise fees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd25<strong>Did you know<\/strong>: To give our customers the most value, your allowance is pooled at the account level, meaning you\u2019re not penalized for team members that use more SMS, and you don\u2019t lose the SMS for those that use less.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>2. Unify systems across locations and departments<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-54033 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/2.png\" alt=\"Better ROI for IT projects: Customers saw an average of 23% decrease in telecommunication costs by unifying systems \" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Having different infrastructure at different locations (or even in different departments in the same office) is costly to maintain. It requires manual tinkering to stand up new sites or additional users. It also introduces complexity and even more costs when connecting with global sites. These factors, combined with the lack of scalability, has driven many businesses to adopt unified cloud communications.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/\"><span style=\"font-weight: 400;\">RingCentral <\/span><\/a><span style=\"font-weight: 400;\">offers a cost-effective solution for multisite management. With its web interface, non-technical staff can easily add phones or numbers, make changes, or handle moves from anywhere in the world with an internet connection. Additionally, RingCentral handles updates, bug fixes, telecom compliance requirements, decreasing IT costs for ongoing updates. And that means an increase in ROI for these important IT projects.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you operate a business that requires some on-premises equipment, RingCentral can interconnect your on-premises PBX and cloud users through <\/span><a href=\"https:\/\/www.ringcentral.com\/cloudconnector.html\"><span style=\"font-weight: 400;\">free onNet calling<\/span><\/a><span style=\"font-weight: 400;\"> too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd25<\/span><span style=\"font-weight: 400;\"><strong>Did you know:<\/strong> Our customer, <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/fidelity-real-estate.html\"><span style=\"font-weight: 400;\">Fidelity Real Estate<\/span><\/a><span style=\"font-weight: 400;\">, was able to reduce their telecom costs by 50% by deploying RingCentral\u2019s an integrated communication service.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>3. Reduce up-front hardware costs with Device as a Service (DaaS)<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54034\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/3.png\" alt=\"Better ROI for IT projects: DaaS (device as a service) reduces upfront hardware costs\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Many businesses face these two issues: the need to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-ways-unified-communications-saves-you-money\/\"><span style=\"font-weight: 400;\">save money<\/span><\/a><span style=\"font-weight: 400;\"> while also improving organizational speed and efficiency.\u00a0 It can be expensive to provide hybrid workforces with the devices they need to do their job optimally. But it doesn\u2019t have to be.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-device-as-a-service-daas\/\">Device as a Service<\/a><\/span><span style=\"font-weight: 400;\"> (<\/span><span style=\"font-weight: 400;\">DaaS<\/span><span style=\"font-weight: 400;\">), organizations can deploy equipment with a cost-effective, subscription-based service, which decreases capital costs and improving your ROI for IT projects. DaaS can also make sure that they have the necessary infrastructure in place to meet their needs as they grow. Not only can <\/span><span style=\"font-weight: 400;\">it reduce IT workloads by up to 16%<\/span><span style=\"font-weight: 400;\">,<a href=\"#footnote2\"><sup>2<\/sup><\/a> it also actually declutters your tech stack if you choose your vendor wisely. Pick a vendor that can provide hardware, software, and IT management all wrapped up in one neat bow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.ringcentral.com\/device-as-a-service\"><span style=\"font-weight: 400;\">RingCentral\u2019s DaaS<\/span><\/a><span style=\"font-weight: 400;\">, you\u2019ll get get lower upfront costs, a headache-free fulfillment, and easy upgrades to use best-in-class hardware from Jabra, Logitech, Poly, and Yealink for your RingCentral Rooms conference rooms or headsets for business communications and <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact centers<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd25<strong>Did you know:<\/strong> According to a <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">2022 survey of over 1300 RingCentral customers<\/span><\/a><span style=\"font-weight: 400;\">, our customers saw a 20% decrease in hardware costs with RingCentral.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>4. Consolidate your software subscriptions\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54035\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/4.png\" alt=\"Better ROI for IT projects: Save money with all-in-one communications\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Today, organizations use multiple <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/4-things-to-look-for-in-a-communications-mobile-app\/\">communication apps<\/a>, relying on standalone products such as SMS and fax, and even <\/span><span style=\"font-weight: 400;\">2 or more messaging apps<\/span><span style=\"font-weight: 400;\"> for their collaborative and communication needs. Not only does this increase app overload, it also adds to the\u00a0 additional subscription costs charged by third-party vendors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, you can consolidate 4 or 5 subscriptions into one. Enjoy business calling, SMS, eFax, team messaging, video meetings, digital whiteboarding, and webinars all in <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html#office\"><span style=\"font-weight: 400;\">one subscription<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Optimize your IT budget with a business communication system that includes <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/conversational-ai-conversation-intelligence\/\">automation tools<\/a>, so that you can do more with less. For example, you can automate call logging and call transcriptions by integrating <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> with <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/crm\"><span style=\"font-weight: 400;\">popular CRM apps<\/span><\/a><span style=\"font-weight: 400;\"> such as <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><span style=\"font-weight: 400;\">HubSpot<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/zoho-crm-with-rcv\"><span style=\"font-weight: 400;\">Zoho<\/span><\/a><span style=\"font-weight: 400;\"> to gain insights and improve close rates. Or maximize the return on investment in Microsoft 365 by utilizing Teams for messaging and video and <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><span style=\"font-weight: 400;\">RingCentral&#8217;s advanced cloud phone system<\/span><\/a><span style=\"font-weight: 400;\"> for advanced communication to reduce TCO.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd25<strong>Did you know:<\/strong> RingCentral customers experience <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">as high as 75% faster integrations.<\/span><\/a><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>5. Improve <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/customer-service-customer-experience\/\">customer experience<\/a> and reduce churn with the right support technology<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54037\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/5.gif\" alt=\"Better ROI for IT projects: Invest in tech that improves customer experience \" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Your existing <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-contact-centers-use-ai-strategically\/\">contact center<\/a> solution might be a hassle to maintain and a nightmare to upgrade. Plus it doesn&#8217;t provide the digital experience that today&#8217;s consumers expect and the ability to integrate with your other systems, not to mention self-service capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we bring together market-leading <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">unified communications (UCaaS) <\/span><\/a><span style=\"font-weight: 400;\">that is deeply integrated with <\/span><a href=\"https:\/\/www.ringcentral.com\/ccaas.html\"><span style=\"font-weight: 400;\">contact center (CCaaS) solutions<\/span><\/a><span style=\"font-weight: 400;\"> so you can enable easy collaboration for your employees and agents and deliver seamless omnichannel experiences for your customers \u2014 all across 30+ digital and voice channels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Agents enjoy a simple, intuitive tool to onboard quickly, receive up to the minute guidance, and can work from anywhere. Our solutions are powered by one common telephony that is easy to manage, one secure and compliant platform to mitigate risk, one vendor relationship to deliver <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/infographics\/forrester_tei_contact_center.pdf\"><span style=\"font-weight: 400;\">high ROI by up to 615% and reduce payback time to less than 3 months.\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd25<\/span><span style=\"font-weight: 400;\"><strong>Did you know:<\/strong> Our customers see an average of <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">30% reduction in cost to serve<\/span><\/a><span style=\"font-weight: 400;\"> with RingCentral.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Better ROI for IT projects: Spend less and save more with RingCentral<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-54036\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/5-ways-RingCentral-optimizes-your-IT-budget-ROI-_Blog_Image_06.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Many IT leaders are beginning to re-evaluate their tech stack in light of the market uncertainty. Now more than ever, they need to <\/span><a href=\"https:\/\/www.snowsoftware.com\/blog\/new-snow-2023-it-priorities-report-3-actions-cios-should-take-now-to-prepare-for-new-year\/\"><span style=\"font-weight: 400;\">balance priorities around cost, risk and innovation<\/span><\/a><span style=\"font-weight: 400;\"> to accelerate time to value on projects.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through rapid investments in <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-harnesses-ai-to-deliver-new-and-powerful-video-capabilities-now-widely-available.html\"><span style=\"font-weight: 400;\">AI<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.ringcentral.com\/trust-center.html\"><span style=\"font-weight: 400;\">reliability<\/span><\/a><span style=\"font-weight: 400;\"> and cloud resilience, RingCentral helps you decrease total cost of ownership (TCO) and mitigate continuity risks while increasing end-user value and productivity. Run and grow your business easily while we help you maximize your ROI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to get a cost savings estimate? Check out our <\/span><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\"><span style=\"font-weight: 400;\">free ROI calculator<\/span><\/a><span style=\"font-weight: 400;\">, no strings attached.<\/span><\/p>\n<hr \/>\n<p><sup><a id=\"footnote1\"><\/a>1<\/sup> &#8220;The 2023 State of IT Report.&#8221; <a href=\"https:\/\/swzd.com\/resources\/access-state-of-it-2023-tech-buyer-trends\/\">https:\/\/swzd.com\/resources\/access-state-of-it-2023-tech-buyer-trends\/<\/a><\/p>\n<p><sup><a id=\"footnote2\"><\/a>2<\/sup> &#8220;Modernize and thrive with device as a service.&#8221; <a href=\"https:\/\/www.delltechnologies.com\/asset\/en-sg\/solutions\/industry-solutions\/industry-market\/modernize-end-user-it-with-device-as-a-service-whitepaper.pdf\">https:\/\/www.delltechnologies.com\/asset\/en-sg\/solutions\/industry-solutions\/industry-market\/modernize-end-user-it-with-device-as-a-service-whitepaper.pdf<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re in need of better ROI for your business&#8217;s IT projects, you&#8217;re not alone. In fact, according to the 2023 State of IT report, 50% of organizations plan to take precautionary measures to prepare for a market downturn in 2023.1 And many of these businesses are spending on IT as part of these measures, &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":54038,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18391],"tags":[],"class_list":["post-54031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-it-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Better ROI for IT projects: 5 ways to get it done | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Looking to improve ROI on IT projects? 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