{"id":54025,"date":"2023-02-09T07:55:01","date_gmt":"2023-02-09T15:55:01","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=54025"},"modified":"2024-06-17T08:32:04","modified_gmt":"2024-06-17T15:32:04","slug":"financial-services-trends-2023","status":"publish","type":"post","link":"\/us\/en\/blog\/financial-services-trends-2023\/","title":{"rendered":"6 financial services trends to watch in 2023"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A new year means it&#8217;s time to look ahead at financial services trends on the rise. Global inflation was the dominant story in the financial sector throughout 2022. In 2023, businesses and consumers continue to adapt to higher interest rates, which Central Banks deploy to combat inflation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Investors and lenders are operating with a greater sense of caution and using advanced technology to reduce risk, optimize expenses, and boost productivity, without sacrificing the customer and employee experience. These factors play a pivotal role in financial services trends for 2023.<\/span><\/p>\n<p>Let\u2019s take a closer look at six trends on the horizon in financial services:<\/p>\n<ol>\n<li><a href=\"#one\">Financial institutions embrace a more conservative strategy<\/a><\/li>\n<li><a href=\"#two\">More focus on innovation and automation<\/a><\/li>\n<li><a href=\"#three\">AI for financial services goes mainstream<\/a><\/li>\n<li><a href=\"#four\">Increased focus on compliance and consistent risk management<\/a><\/li>\n<li><a href=\"#five\">Optimization of hybrid work for productivity and security<\/a><\/li>\n<li><a href=\"#six\">Simplification and modernization of core applications via cloud migration<\/a><\/li>\n<\/ol>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-54027\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Screen-Shot-2023-02-09-at-10.16.09-AM-300x207.png\" alt=\"\" width=\"300\" height=\"207\" \/><\/span><\/p>\n<h4 class=\"heading h3 h4\"><span style=\"color: #ff6600;\">\ud83d\udcd7 Free<\/span><strong><span style=\"color: #ff6600;\"> eBook<\/span><\/strong><\/h4>\n<h4 class=\"heading h3 h4\">&#8220;Ensuring compliant communications in financial services&#8221; (<em>American Banker<\/em>)<\/h4>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/ensuring-compliant-communications-financial.pdf\" data-id=\"69df4f1d03a64\" id=\"69df4f1d03a64\">\n\t\t<button tabindex=\"on\"  on=\"tap:69df4f1d03a64.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Read it now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Free eBook: Compliant Communications in Financial Services<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02512\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69df4f1d03a64.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<h3><\/h3>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. Financial institutions embrace a more conservative strategy<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A majority of financial institutions don\u2019t anticipate economic recovery until sometime in 2024. That\u2019s the message from 54 percent of respondents in the <\/span><span style=\"font-weight: 400;\">2023 American Banker report<\/span><span style=\"font-weight: 400;\">.<a href=\"#footnote1\"><sup>1<\/sup><\/a> Among the more optimistic views, 9 percent indicated recovery has already occurred, 7 percent expect it to occur in the first half of 2023, and 30 percent forecast recovery in late 2023.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-54028 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Screen-Shot-2023-02-09-at-10.04.34-AM.png\" alt=\"financial services trends: economic recovery projections\" width=\"1160\" height=\"752\" \/><\/p>\n<p><span style=\"font-weight: 400;\">At best, there is widespread uncertainty among financial institutions about the state of the economy, which typically leads to more risk-averse strategies. Lenders are reducing the number of loans they offer and focusing on the best reward-to-risk opportunities. <\/span><span style=\"font-weight: 400;\">Wells Fargo recently announced<\/span><span style=\"font-weight: 400;\"> that it was dramatically shrinking its mortgage business, for instance as the rapid rise in interest rates has significantly curtailed demand for refinancing and new mortgage loans.<a href=\"#footnote2\"><sup>2<\/sup><\/a><\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400; color: #000000;\"><a id=\"two\"><\/a>2. More focus on innovation and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/automation-and-integration-the-key-to-future-proof-consumer-lending\/\">automation<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">On the whole, banks have reduced budgets and are focused on cost optimization. However, technology and innovation is one category in which firms continue to invest.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Specifically, solutions that facilitate <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/collaboration-problem\/\">better collaboration<\/a> are top of mind for financial institutions. Collaborative solutions support innovation efforts and help organizations get new products to market faster, which is a key differentiator in an uncertain economy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Interest in innovation aligns with the overall efforts to make the most of assets, people, and capital. Banks have allocated budgets to technology that supports a more remote workforce in the last few years. In 2023, solutions that improve communications, the <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/new-report-how-to-drive-exceptional-customer-experience-and-value-in-financial-services\/\">customer experience<\/a>, and automation are popular choices.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>3. AI for financial services goes mainstream<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Practical<a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/conversational-ai-conversation-intelligence\/\"> artificial intelligence (AI)<\/a> is now mainstream for large firms deep within their digital journey. Smaller firms have begun to experiment with AI as well. <\/span><a href=\"https:\/\/www.accenture.com\/t20170620T055506__w__\/us-en\/_acnmedia\/Accenture\/next-gen-5\/insight-ai-industry-growth\/pdf\/Accenture-AI-Industry-Growth-Full-Report.pdf?la=en\"><span style=\"font-weight: 400;\">Accenture recently projected<\/span><\/a><span style=\"font-weight: 400;\"> that by 2035, artificial intelligence capabilities will lead to a 35 percent boost in productivity over the baseline in developed countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Examples of AI application in financial services include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/advanced-call-routing\/\">Right channeling<\/a>:<\/b><span style=\"font-weight: 400;\"> Suggesting the best channel to solve each customer\u2019s needs. Doing so optimizes the customer experience and reduces service process inefficiencies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Personalization across all touchpoints: <\/b><span style=\"font-weight: 400;\">Improved empathy, especially in collections and other more sensitive activities. Personalization will become a more important determining factor when customers choose financial solutions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Increased knowledge of employee productivity: <\/b>An interconnected ecosystem for knowledge workers and <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> agents. Shared AI-driven data fuels more accurate forecasts and decisions.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Firms that leverage artificial intelligence in these ways will achieve major competitive advantages, such as better experiences for both call center agents and customers, higher <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-improve-customer-experience-and-raise-your-csat-score\/\">customer satisfaction (CSAT) scores<\/a>, improved operational efficiencies, and better customer and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/employee-retention-strategies\/\">employee retention<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/surry-county_blog.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Customer engagement strategies for financial services<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-882207749\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-882207749\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 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\/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-engagement-strategies-financial-services\/\" class=\"view-all view-all-white \" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-882207749\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-882207749\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>4. Increased focus on compliance and consistent risk management<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Over the past few years, several financial institutions have been hit with large fines for failing to adhere to key regulatory requirements. Heightened regulatory and reporting requirements put more pressure on banks and other financial institutions to achieve compliance and manage risks across all touchpoints.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, with a more remote, digitally connected workforce, financial services providers have a greater volume of sensitive communication and data moving between locations and tools. The problem with ensuring compliance stems from the proliferation of digital channels coupled with the customer\u2019s expectation of being able to use the communication tools and apps they want and are most comfortable using. But companies don\u2019t need to give up ease and convenience for security and compliance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meeting these standards with the right solutions is the only way firms can safely provide their\u00a0 employees with access to a full suite of tools and features while also mitigating the potential risks. Safety protocols like multi-factor authentication and end-to-end encryption, along with established practices for storing data, documents, and interactions are critical.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>5. Optimization of <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/hybrid-work-financial-services\/\">hybrid work<\/a> for productivity and security<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Optimized team-level interactions for hybrid workers drives satisfaction and productivity. The impact of remote and hybrid work teams has not faded since the onset of the pandemic. Instead, banks have invested even more resources to support hybrid work units while continuing to balance in-person and remote work to the needs of the business.\u00a0 This means a one-size-fits-all approach to work doesn\u2019t fit, and financial services firms are looking for solutions that enable different approaches not only to the firm as a whole, but even for individual divisions or teams.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hybrid structures offer more flexibility to employees, which allows banks to attract a larger pool of talented employees. To improve productivity and satisfaction, firms must continue to invest in reliable and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ensuring-security-in-financial-services-hybrid-work-environments\/\">secure communications<\/a> systems and solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Digital communications systems, particularly those with strong integration with other business applications, are a key priority. With a more remote workforce and a more digital-centric customer base, the ability to communicate efficiently and safely across all channels is vital.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"737\" height=\"416\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/01\/e2ee.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">RingCentral expands end-to-end encryption to phone and messaging\n<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-2125641814\" 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9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-update-e2ee-2022\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-2125641814\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-2125641814\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\"><a id=\"six\"><\/a>6. Simplification and modernization of core applications via <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/cloud-migration-guide\/\">cloud migration<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Cloud migration is essential for companies to leverage practical AI, achieve compliance and risk management, and optimize unit-level hybrid work. A cloud-based system supports integration of common applications and business processes, which reduces silos and time-consuming manual processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A modern cloud infrastructure contains the most advanced security protocols. The foundation provided by a unified communications solution contributes to optimized internal and external communication as well as simplified record-keeping and retrieval.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">RingCentral helps financial services organizations stay on-trend<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The need to balance caution with competitive growth is central to the trends shaping financial services in 2023. Financial institutions remain uncertain about the near-term financial climate and are concentrating capital on high-reward, low-risk investment and loan opportunities. They also want to simplify and modernize core applications via cloud technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In an effort to build leaner and more efficient systems, financial institutions are investing in communications and automation-centered technologies. RingCentral\u2019s unified communications and <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> solutions offer a comprehensive platform to optimize internal and external communications and collaboration. As an essential part of the digital transformation journey of the financial services industry, RingCentral contributes to improved workplaces and a better customer experience. <\/span><a href=\"https:\/\/www.ringcentral.com\/view_demo.html?__mscta=2881_94988_3444\"><span style=\"font-weight: 400;\">See how RingCentral works<\/span><\/a><span style=\"font-weight: 400;\"> today!<\/span><\/p>\n<hr \/>\n<p><sup><a id=\"footnote1\"><\/a>1<\/sup>&#8220;Exclusive report: Brace for the short, prepare for the long: Financial institutions calibrate priorities for 2023.&#8221; <em><a href=\"https:\/\/www.americanbanker.com\/research-report\/brace-for-the-short-prepare-for-the-long-financial-institutions-calibrate-priorities-for-2023\">American Banker<\/a>.<\/em><\/p>\n<p><sup><a id=\"footnote2\"><\/a>2<\/sup>&#8220;Wells Fargo to shrink mortgage business, exit correspondent lending.&#8221;\u00a0<a href=\"https:\/\/www.reuters.com\/business\/finance\/wells-fargo-reduce-mortgage-servicing-exit-correspondent-business-2023-01-10\/\"><em>Reuters.<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new year means it&#8217;s time to look ahead at financial services trends on the rise. Global inflation was the dominant story in the financial sector throughout 2022. In 2023, businesses and consumers continue to adapt to higher interest rates, which Central Banks deploy to combat inflation. Investors and lenders are operating with a greater &#8230;<\/p>\n","protected":false},"author":1120,"featured_media":54026,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18836,18669],"tags":[],"class_list":["post-54025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financial-services","category-verticals"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 financial services trends to watch in 2023 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"From AI and automation to secure communications for hybrid work, learn the trends that are dominating financial services in 2023.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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