{"id":53761,"date":"2022-12-09T07:58:15","date_gmt":"2022-12-09T15:58:15","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53761"},"modified":"2025-03-13T06:42:39","modified_gmt":"2025-03-13T13:42:39","slug":"top-ringcentral-innovations-2022","status":"publish","type":"post","link":"\/us\/en\/blog\/top-ringcentral-innovations-2022\/","title":{"rendered":"A look back: RingCentral&#8217;s top innovations of 2022"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We are leaving behind a year of unprecedented macroeconomic headwinds. Entering 2023, we anticipate that businesses will invest in efficiency, \u201cdo more with less\u201d tech and automate whatever they can.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/\"><span style=\"font-weight: 400;\">RingCentral platform<\/span><\/a><span style=\"font-weight: 400;\"> is like Lego blocks &#8211; unifying calling, team chat, video meetings and more with employees, customers, and everyone in between. You can access it from anywhere\u2014and on any device (PC, smartphone, tablet, deskphone).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2023, our vision is to continue to be the #1 Global <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-ways-unified-communications-saves-you-money\/\">UCaaS<\/a> and <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ccaas-contact-center-service-5-enterprise-benefits\/\">CCaaS<\/a> platform for Intelligent Connect Experiences. We will continue to build this upon our foundation of delivering uncompromising trust and reliability to enable for mobility and efficiencies for hybrid teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, we are taking a look back at the top 22 innovations from RingCentral <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">MVP<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/effortless-customer-engagement.html\"><span style=\"font-weight: 400;\">Customer Experience<\/span><\/a><span style=\"font-weight: 400;\"> launched in 2022 and all the new tools your team has available going into the new year. <\/span><span style=\"font-weight: 400;\">Let\u2019s start with MVP innovations.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Top innovations of 2022: RingCentral MVP<\/span><\/h2>\n<h3 class=\"heading h3\">Innovations that amplify AI-powered productivity <span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mvp-q4-22-feature-drop\/\" target=\"_blank\" rel=\"noopener\">AI-powered innovations<\/a> pack a serious punch because we have native access to the metadata needed to make more accurate speaker attribution and separation \u2014which means you get real-time, high-quality transcriptions, summaries and recommendations that can be customized to identify topics with any easy search and filter tool.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. Say goodbye to interruptions with <\/span><b>AI-powered <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/reduce-background-noise\/\">background noise reduction<\/a><\/b><span style=\"font-weight: 400;\"> for phone calls and video meetings<\/span><\/h4>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Reduce Background Noise | RingCentral MVP\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/lm6FhpYk31w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Remove all unwanted background noise automatically from your business calls and video meetings with AI-powered noise reduction. Learn how it works<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/reduce-background-noise\/\"><span style=\"font-weight: 400;\"> here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>2. Amplify post-meeting productivity with AI-generated <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/advanced-meeting-insights\/\"><b>Meeting Insights<\/b><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53778\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Meeting-insights.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Have to miss a meeting? Or perhaps you want to focus on the conversation instead of taking notes. <\/span><b>Meeting Insights<\/b><span style=\"font-weight: 400;\"> uses AI powered conversational intelligence to automatically generate meeting summaries after every recorded meeting. With an AI-generated video highlight reel, summary, searchable transcript, keywords\/topics, filter playback by speaker, and more to come, there are so many different ways to get caught up and stay productive. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/advanced-meeting-insights\/\"><span style=\"font-weight: 400;\">here.<\/span><\/a><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>3. Invest in accessibility and improve global audience comprehension with <\/span><b>Live Transcription &amp; Closed Captions<\/b><span style=\"font-weight: 400;\"> in global languages<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-53776 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Live-Transcription-German.gif\" alt=\"RingCentral live transcription\" width=\"600\" height=\"338\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Live Transcription and Closed Captions both use AI to automatically transcribe spoken words in real time\u2014like captions in a movie. For Live Transcription, anyone in the meeting can reference the transcript at any time, or download it for post-meeting viewing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both features also now support participants speaking in Spanish and German \u2014 with additional languages to follow in 2023. Participants can hold conversations in their native languages, and the transcript will detect and transcribe in the selected language.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-mvp-meeting-ai\/\"><span style=\"font-weight: 400;\">here.<\/span><\/a><\/p>\n<h3 class=\"heading h3\">Features that help you collaborate with immersive, engaging experiences<\/h3>\n<p><span style=\"font-weight: 400;\">Today, businesses rely on multiple communication apps, utilizing standalone products such as webinars and whiteboards, and even 2 or more video conferencing solutions for their <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/hybrid-collaboration\/\">collaborative and communication needs<\/a>. With businesses looking to consolidate costs in this economic environment but also maintain seamless and flexible communication, whether it\u2019s on RingCentral or another platform, see how RingCentral this year has continued to improve and make remote collaboration and communications easy.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>4. Create stress-free employee and customer webinars with easy-to-use <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/introducing-ringcentral-webinar\/\"><b>RingCentral Webinar<\/b><\/a><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-53787 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Webinar.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Enjoy our add-on webinar solution that supports up to 10,000 attendees\u2014 with just a few clicks, anyone can host secure, engaging webinars at scale. <\/span><a href=\"https:\/\/www.ringcentral.com\/webinar\"><span style=\"font-weight: 400;\">Try RingCentral Webinar for free<\/span><\/a><span style=\"font-weight: 400;\"> during the beta period.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>5. Collaborative digital <\/span><b>whiteboarding<\/b><span style=\"font-weight: 400;\"> across mobile and desktop<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53786\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Tip_Whiteboard_Tools.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-whiteboard\/\"><b>RingCentral<\/b><\/a> <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-whiteboard\/\"><b>Whiteboard<\/b><\/a><b>,<\/b><span style=\"font-weight: 400;\"> meeting participants have a canvas for collaboration to draw, upload images, type, add shapes, and more. Its unique infinite whiteboard capability creates a mini-map to allow easy navigation along a broad whiteboard space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whiteboard is available on the RingCentral desktop app, mobile app, and supported browsers. It\u2019s also viewable from any <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/rooms.html\"><span style=\"font-weight: 400;\">RingCentral Room<\/span><\/a><span style=\"font-weight: 400;\">, with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-and-avocor\/\"><b>RingCentral Rooms for Touch Room capabilities through a partnership with Avocor<\/b><\/a><span style=\"font-weight: 400;\"> coming by the end of this year allowing for interactive whiteboarding on a touch display. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-whiteboard\/\"><span style=\"font-weight: 400;\">here.\u00a0<\/span><\/a><\/p>\n<h4 class=\"heading h4\"><a id=\"six\"><\/a>6. Join Zoom and Webex meetings through <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-new-features-will-change-your-hybrid-workforce-forever\/\">RingCentral Rooms<\/a><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53775\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Join-zoom-_-webex-meetings-though-RC-Rooms.png\" alt=\"\" width=\"1586\" height=\"890\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral Rooms users can now join Zoom and Webex meetings by simply tapping the Join button on the controller. You can also use meeting control buttons or DTMF commands to manage the Zoom\/Webex meeting &#8211; even encrypted meetings.\u00a0<\/span><\/p>\n<h3><b>Innovations in analytics that save both time and money\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-report-ucaas-analytics\/\"><span style=\"font-weight: 400;\">recent report<\/span><\/a><span style=\"font-weight: 400;\"> shows that not all UCaaS analytic suites are created equal. We democratize communication analytics to serve beyond IT teams, compounding the value your organization realizes from UCaaS investments. Our single interface is easy to use and offers superior flexibility so you can easily empower marketing, sales and operations teams to optimize and make data-backed decisions.<\/span><\/p>\n<h4 class=\"heading h4\"><a id=\"seven\"><\/a>7. Next-gen business analytics suite<\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53777\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/LOB-Analytics.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Though competitors do provide some level of reporting and analysis, only RingCentral provides comprehensive and integrated analytics for both the IT professional and line-of-business user.\u00a0 From a single interface, both user types enjoy significantly more detail, flexibility, and customization. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/analytics.html\"><span style=\"font-weight: 400;\">here. <\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">Always-on security and privacy that keep your data safe and secure<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53782\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Security-section.png\" alt=\"\" width=\"1232\" height=\"692\" \/><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to evaluating a UCaaS solution, you have to be able to trust your vendor of choice has the right <\/span><a href=\"https:\/\/www.ringcentral.com\/trust-center.html#security\"><span style=\"font-weight: 400;\">security and privacy standards<\/span><\/a><span style=\"font-weight: 400;\"> in place to protect your business. We invest heavily in information security protection and global data privacy management to provide peace of mind for our customers. Some of our recent enhancements include:\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"eight\"><\/a>8. Comprehensive end-to-end encryption for phone calls, messaging, and video meeting<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53772\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/E2EE.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is expanding <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-end-to-end-encryption\/\"><span style=\"font-weight: 400;\">end-to-end encryption (E2EE)<\/span><\/a><span style=\"font-weight: 400;\"> beyond support for video to include both phone and messaging within our flagship RingCentral MVP product. E2EE technology prevents any unauthorized third party &#8211; including RingCentral &#8211; from accessing users\u2019 communication content. RingCentral E2EE for phone and message is planned to be available in a closed beta globally for select customers later at the end of this year. RingCentral E2EE for video is available now. For more information, learn more <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-update-e2ee-2022\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 class=\"heading h3\">Innovations that <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-cut-it-costs-and-maximize-software-roi-in-2022\/\">reduce IT costs<\/a><\/h3>\n<p><span style=\"font-weight: 400;\">We understand the constant pressures IT leaders and administrators are under and invest in reducing IT burden as a key pillar of innovation every year. This year we launched a more intuitive IT administrative UI, bulk information importing for new user setup, easy to use mobile new user set up for admins, and better error handling and feedback mechanisms. These new features reduce hours of work into minutes\u2014so your teams can focus on bigger initiatives.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><a id=\"nine\"><\/a>9. Automate dialing<span style=\"font-weight: 400;\"> or use <\/span>Line Seizure<span style=\"font-weight: 400;\"> for emergency services\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53768\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Automate-dialing_line-seizure.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automatically dial pre-programmed numbers <\/b><span style=\"font-weight: 400;\">&#8211; Set up phones to automatically call pre-programed numbers as soon as they\u2019re taken off the hook.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Line seizure <\/b><span style=\"font-weight: 400;\">&#8211; Allows IT to lock down all the lines in particular sites so users can only make and receive calls to\/from a phone number designated by emergency services.<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\">Innovations that help you do more with less<\/h3>\n<p><span style=\"font-weight: 400;\">Communications are used very differently across different teams. Some employees spend all day talking to customers via text, while others are power phone users (i.e. receptionists) who are transferring and holding calls all day long. No matter who you are, we\u2019ve got you covered to <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/7-ways-a-phone-system-helps-your-small-business-look-bigger\/\">work smarter, not harder<\/a>. Below are some of our top innovations in 2022 that empower you to do just that.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"ten\"><\/a>10. Instantly <strong>forward all calls<\/strong> across mobile and desktop<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53779\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/mobile_forward-all-your-calls_tooltips.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Forward all your business calls to another extension, voicemail, or shared line with a single click when going on break or vacation. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/never-miss-another-call-with-this-new-feature\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"eleven\"><\/a>11. Embedding <strong>rich, interactive apps<\/strong> directly into your RingCentral desktop interface\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53767\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Add-ins-Docusign.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Workflows are natively integrated into team messaging so you can perform actions without ever having to switch apps. Explore RingCentral Add-ins <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 class=\"heading h3\">Eliminate the toggle tax with <i>even more <\/i>out-of-the-box integrations<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53774\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Integrations-section.png\" alt=\"\" width=\"1854\" height=\"1022\" \/><\/p>\n<p><span style=\"font-weight: 400;\">HBR coined the phrase \u201c<\/span><a href=\"https:\/\/hbr.org\/2022\/08\/how-much-time-and-energy-do-we-waste-toggling-between-applications\"><span style=\"font-weight: 400;\">toggling tax<\/span><\/a><span style=\"font-weight: 400;\">\u201d to describe a common workplace pain &#8211; switching from one app to another to finish a workflow. These workflows are a huge drain on productivity. <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/telephony-predictions-2023\/\">Each toggle takes two seconds, but it adds up<\/a>. A study of app toggling finds it takes 9% of an employee&#8217;s annual time at work!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With over 330 out-of-the-box integrations, RingCentral keeps workers productive. Embed RingCentral into your favorite app or integrate that app into RingCentral &#8211; you&#8217;ve got the ultimate flexibility. A few of our most popular integration releases include:<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"twelve\"><\/a>12. SMS and Fax integrations with Microsoft Teams<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53785\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Tip_SMS_integration_Teams_-1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Available on both RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-the-ringcentral-for-microsoft-teams-embedded-dialer\/\"><span style=\"font-weight: 400;\">embedded dialer<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-qualities-to-look-for-in-a-microsoft-teams-direct-routing-provider\/\"><span style=\"font-weight: 400;\">direct routing solutions<\/span><\/a><span style=\"font-weight: 400;\">, users can now send and receive SMS messages and internet faxes. Send either to contacts in the company directory or an external number, all without leaving Microsoft Teams. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/\"><span style=\"font-weight: 400;\">here.<\/span><\/a><\/p>\n<h4><span style=\"font-weight: 400;\"><a id=\"thirteen\"><\/a>13. Supercharge your <strong>Salesforce and Hubspot app experience<\/strong><\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53781\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Platform-app-gallery-in-app-sfdc.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/salesforce\"><b>Seamless Salesforce experiences<\/b><\/a> <span style=\"font-weight: 400;\">&#8211; It&#8217;s more important than ever to reach customers where they are. That&#8217;s why we made it simple to send an SMS to a contact, all without leaving Salesforce.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;re also helping inbound agents eliminate &#8220;Please hold while I look up your account&#8221; from their vocabulary. Screen pop searches Salesforce for the inbound caller ID and returns the right contact record, all before the agent picks up the phone.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>RingCentral for Hubspot <\/b><\/a><b>\u00a0<\/b><span style=\"font-weight: 400;\">&#8211; Manual, repetitive work gets in the way of what&#8217;s most important for sellers &#8211; selling. Automatic call logging eliminates the burden of record keeping, freeing them to get to the next call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And an integrated message hub in Hubspot eliminates the toggling tax for sellers. Get RingCentral&#8217;s top capabilities, like sending and viewing SMS, playing and downloading voicemails, and viewing faxes, all without leaving Hubspot.<\/span><\/p>\n<h3 class=\"heading h3\">Enhancements that <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-cut-it-costs-and-maximize-software-roi-in-2022\/\">maximize ROI<\/a> and support phased on-prem to cloud migrations<\/h3>\n<p><span style=\"font-weight: 400;\">Organizations around the world are considering deploying cloud communications, but various concerns are holding them back from taking a leap, including risk management, amortization schedules, and expensive long-term Carrier contracts. With that in mind, we have introduced two new offerings that help you modernize your business communications in a cost-effective and realistic way.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"fourteen\"><\/a>14. <strong>Maximize your PBX investments<\/strong> while acting on a <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/cloud-migration-guide\/\">cloud migration strategy<\/a><\/span><\/h4>\n<h4><img decoding=\"async\" class=\"aligncenter size-full wp-image-53770\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Cloud-Connector.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/h4>\n<p><span style=\"font-weight: 400;\">RingCentral Cloud Connector, a hybrid PBX solution allows you to continue taking full advantage of your existing on-premise PBX while partially moving to the cloud. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/cloudconnector.html\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"fifteen\"><\/a>15. Save money while using modern hardware with <\/span><strong><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-device-as-a-service-daas\/\">Device as a Service (DaaS)<\/a><\/strong><\/h4>\n<h4><img decoding=\"async\" class=\"aligncenter size-full wp-image-53771\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Deskphone-calling-use-case-GIF.gif\" alt=\"\" width=\"1440\" height=\"810\" \/><\/h4>\n<p><span style=\"font-weight: 400;\">A new offering that allows IT departments to deploy equipment with reduced upfront costs, streamlined fulfillment, and quicker hardware upgrades. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/device-as-a-service\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Enhancements for <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/7-tips-on-working-across-global-teams-in-2022\/\">global teams<\/a> and languages\u00a0<\/span><\/h3>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"sixteen\"><\/a>16. <strong>International expansion<\/strong> of our services\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53773\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/Global-section.png\" alt=\"\" width=\"1558\" height=\"1104\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In 2022 we\u2019ve added native PSTN replacement in Estonia, Greece, Slovenia, Lithuania and are now directing selling our solutions to <\/span><b>Swiss<\/b><span style=\"font-weight: 400;\">, <\/span><b>Finnish<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Portuguese<\/b><span style=\"font-weight: 400;\"> based organizations. We\u2019ve extended the <\/span><a href=\"https:\/\/www.ringcentral.com\/ie\/en\/solutions\/BYOC.html\"><b>Bring-Your-Own-Carrier (BYOC)<\/b><\/a> <span style=\"font-weight: 400;\">solution to Bulgaria, Uruguay, Paraguay, El Salvador and Honduras and we\u2019ve launched a brand new package, <\/span><b>Global MVP Select<\/b><span style=\"font-weight: 400;\"> for multinationals with a presence in Taiwan, which offers unlimited DLs and local currency billing. Learn more <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/global-office-communications\/solutions.html\"><span style=\"font-weight: 400;\">here.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Top 2022 innovations: RingCentral Customer Experience<\/span><\/h2>\n<h3 class=\"heading h3\">Innovations to delight your customers, retain revenue, and lower costs<\/h3>\n<p><span style=\"font-weight: 400;\">Per <\/span><a href=\"http:\/\/www.salesforce.com\/form\/marketingcloud\/conf\/state-of-the-connected-customer-2nd-edition-mc\/\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/a><span style=\"font-weight: 400;\">, 80% of customers pick <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/customer-service-customer-experience\/\">customer experience<\/a> as a key differentiator in choosing one brand over another. Make sure your customers don\u2019t switch to the competition, and keep your costs under control with our latest AI innovations. <\/span><\/p>\n<h4 class=\"heading h4\"><a id=\"seventeen\"><\/a>17. RingCentral Contact Center Bot Builder<\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53764\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/03_Bot-builder.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Build and deploy <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ways-to-use-chatbots-strategically-in-your-contact-center\/\">AI bots<\/a> affordably and without coding across multiple channels with Bot Builder. These bots can answer repetitive questions about things such as password resets. They can also be customized for industry terms and company formats as well as have some NLU.<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"eighteen\"><\/a>18. RingCentral Contact Center SmartAssist\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53766\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/05_SmartAssist.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In a<\/span> <a href=\"https:\/\/www.ibm.com\/thought-leadership\/institute-business-value\/report\/virtual-agent-technology\"><span style=\"font-weight: 400;\">2021 study conducted by IBM<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> 99% of companies reported an increase in <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-increase-customer-satisfaction\/\">customer satisfaction<\/a> from conversational AI solutions like virtual agents. SmartAssist <\/span><span style=\"font-weight: 400;\">is an <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ai-virtual-assistant\/\">intelligent virtual assistant<\/a> that understands intent and addresses customer requests that involve complex workflows &#8211; such as a customer calling a bank to check balances, transfer money between accounts, and pay off his credit card. <\/span><span style=\"font-weight: 400;\">It also helps contain labor costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SmartAssist can be easily integrated with the <a href=\"https:\/\/www.ringcentral.com\/virtual-agent.html\">RingCentral Virtual Agent Hub<\/a>, a low code orchestration engine that streamlines the integration for native and external virtual agent products.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"nineteen\"><\/a>19. RingCentral Contact Center Guide\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53765\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/04_Guide.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Guide<\/span><span style=\"font-weight: 400;\"> customers along their <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/customer-journey-map\/\">digital journeys<\/a> to \u201cnudge\u201d them towards a positive outcome. It anticipates issues proactively based on triggers and then provides relevant content &amp; guided assistance including links, knowledge articles, or the option to talk to a virtual agent.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"twenty\"><\/a>20. Engage Digital &#8211; Multiple new channels for interaction<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53784\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/switch-to-video.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Customers can <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/omnichannel-customer-service\/\">engage on several channels<\/a> including LinkedIn, Apple Message for Business and What\u2019s App Outbound. They can also switch from chat to video based on their preferences.<\/span><\/p>\n<h3 class=\"heading h3\">Innovations that excite contact center staff<\/h3>\n<h4 class=\"heading h3 h4\"><a id=\"twentyone\"><\/a>21. Real-time Interaction Guidance<\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53763\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/01_RTIG-and-Behavioral-Coaching-.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Real-time guidance and behavioral coaching in RingCentral Contact Center rides along with the agent on every voice and digital interaction to provide instant tips on what to say, and how to say it in a way that boosts customer sentiment and drives positive business outcomes. Multiple behavioral parameters like active listening and empathy can be tracked to detect patterns for customized coaching.\u00a0<\/span><\/p>\n<h4 class=\"heading h4\"><span style=\"font-weight: 400;\"><a id=\"twentytwo\"><\/a>22. New supervisor experience\u00a0<\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53780\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/12\/New-Supervisor-Experience.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Supervisors now have a single, modern interface to monitor and take action on all channels. This enables advanced monitoring of agent behavior and customer sentiment so supervisors can intervene as needed. Clickable real-time widgets are also available so supervisors can drill down to identify key performance issues.<\/span><\/p>\n<h3><b>New year, new innovations\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The technology trends of 2022 are loaded with \u201cold acquaintances\u201d that are evolving alongside the latest advances that will further transform our daily lives and how we interact at work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral wishes you and your teams a happy holiday and hope you take the well deserved break after a stressful year. Coming back into 2023, do take a look at these 22 innovations RingCentral launched give them a try.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep up with our latest and greatest <\/span><a href=\"https:\/\/www.ringcentral.com\/whats-new.html\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">. Not a user yet? <\/span><a href=\"https:\/\/www.ringcentral.com\/download.html\"><span style=\"font-weight: 400;\">Get the RingCentral app on mobile or desktop<\/span><\/a><span style=\"font-weight: 400;\"> for free.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are leaving behind a year of unprecedented macroeconomic headwinds. Entering 2023, we anticipate that businesses will invest in efficiency, \u201cdo more with less\u201d tech and automate whatever they can.\u00a0 The RingCentral platform is like Lego blocks &#8211; unifying calling, team chat, video meetings and more with employees, customers, and everyone in between. You can &#8230;<\/p>\n","protected":false},"author":1091,"featured_media":53769,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-53761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A look back: RingCentral&#039;s top innovations of 2022 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"2022 was a big year for innovations to our unified communications and customer experience platforms. 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