{"id":53180,"date":"2022-09-06T14:26:16","date_gmt":"2022-09-06T21:26:16","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53180"},"modified":"2025-07-14T05:55:07","modified_gmt":"2025-07-14T12:55:07","slug":"reduce-background-noise","status":"publish","type":"post","link":"\/us\/en\/blog\/reduce-background-noise\/","title":{"rendered":"How to reduce background noise on phone calls: The answer is AI"},"content":{"rendered":"

Picture this:\u00a0<\/strong>You’ve left your office to grab a cup of coffee at a popular caf\u00e9 around the corner. As you’re waiting for your drink to be made, The Big Client calls you. You answer, but the caf\u00e9 is crowded with groups of people chatting and the espresso machine keeps whirring away. <\/span>The Big Client can barely hear you over the noise. You apologize and have to reschedule a callback at a later time. <\/span><\/p>\n

What if you could’ve magically cut out the background noise and come across more clearly to your client? It would’ve saved you and the client a second call about the same topic, which means less friction for your client and a better relationship. Luckily, you don’t need magic.<\/p>\n

Answering calls and resolving issues quickly can be the difference between positive and negative customer experiences<\/a>. That\u2019s why we’ve built AI-powered noise reduction right into your business phone<\/a> and video conferencing<\/a>.<\/span><\/p>\n

Today, we’ll cover:<\/p>\n

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  1. What is noise reduction technology?\u00a0<\/a><\/li>\n
  2. Benefits of reducing background noise on phone calls<\/a><\/li>\n
  3. Benefits of reducing background noise on video meetings<\/a><\/li>\n
  4. How RingCentral reduces background noise on phone calls and video meetings<\/a><\/li>\n<\/ol>\n

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    Conversational AI & conversation intelligence: An in-depth guide<\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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    <\/a>What is noise reduction technology?\u00a0<\/b><\/h2>\n

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    Simply put, noise reduction technology filters out background sounds when you’re making phone calls (and video calls<\/a>!).<\/p>\n

    We\u2019ve all experienced background noises in phone calls and know just how disruptive they can be. And with our increasingly hybrid work schedules, chances are you\u2019ll get inbound calls as you\u2019re out and about. Think caf\u00e9s, airports, car rides, and even around the office.<\/span><\/p>\n

    <\/a>Benefits of reducing background noise on phone calls<\/h2>\n

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    With RingCentral<\/a>, background noise reduction can be set to <\/span>always on<\/b> for your on-the-go phone calls, or <\/span>dynamically<\/b> turned on and off in the middle of a call. If your caller complains about background noise or constantly asks you to repeat yourself, simply toggle on noise reduction.\u00a0<\/span><\/p>\n

    Here are some key benefits our users see from this feature:\u00a0<\/span><\/p>\n