{"id":53130,"date":"2022-09-01T08:36:05","date_gmt":"2022-09-01T15:36:05","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53130"},"modified":"2025-03-13T06:19:13","modified_gmt":"2025-03-13T13:19:13","slug":"small-business-sms","status":"publish","type":"post","link":"\/us\/en\/blog\/small-business-sms\/","title":{"rendered":"6 benefits of using SMS for your small business"},"content":{"rendered":"

The jury’s in \u2013 customers prefer to use SMS for business communication. Texting is taking center stage, particularly in the aftermath of Covid-19. SMS is one of the most direct and accessible communication channels available. Everyone with a mobile phone can receive text messages, even if they have a basic cell phone. According to this research, nearly <\/span>93% of consumers wish they could text with a business.<\/span><\/a> Most customers check a new message within five minutes of receiving one <\/span>(at a whopping 98% read rate)<\/span><\/a>. Perhaps even more interesting is that <\/span>54% of all age groups are frustrated when they\u2019re unable to use text to connect with a business.<\/span><\/a> The big problem is, only <\/span>13% of companies offer texting as a communication channel with their customers<\/span><\/a>.\u00a0<\/span><\/p>\n

This isn\u2019t because it\u2019s difficult to set up, but because many business owners simply don\u2019t think they have the bandwidth to manage a new communication channel<\/a>, or that only millennial customers want to text. The truth is that it\u2019s much easier than you think, and regardless of age, most\u00a0 customers would prefer to engage via SMS.<\/span><\/p>\n

If you are not yet convinced, here are 6 reasons why you should implement SMS into your business now.\u00a0<\/span><\/p>\n

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Message, video, phone, fax. All in one app.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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\n\t\t\t\tGet started\n\t\t\t\t\tRing Central Logo<\/title>\t\n\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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But first: What is “business SMS”?<\/h2>\n

Simply put, business SMS is text messaging from a business to their community, most frequently to their customers.<\/p>\n

Today, businesses use SMS to:<\/p>\n