{"id":53126,"date":"2022-09-06T02:00:50","date_gmt":"2022-09-06T09:00:50","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53126"},"modified":"2025-03-13T06:42:53","modified_gmt":"2025-03-13T13:42:53","slug":"ringcentral-ranked-1st-in-4-of-4-use-cases-in-2021-gartner-critical-capabilities-for-ucaas-worldwide-report","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-ranked-1st-in-4-of-4-use-cases-in-2021-gartner-critical-capabilities-for-ucaas-worldwide-report\/","title":{"rendered":"RingCentral Ranked 1st in 4 of 4 Use Cases in 2021 Gartner\u00ae Critical Capabilities for UCaaS, Worldwide Report"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Much of the industry pays a good deal of attention to the four-squared, very recognizable graphic Gartner calls the \u201cMagic Quadrant.\u201d By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner\u2019s market view. The Gartner\u00ae Magic Quadrant\u2122 reports \u201cevaluates vendors based on their completeness of vision and ability to execute.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But just as important is the Magic Quadrant companion report, the <\/span><a href=\"https:\/\/www.gartner.com\/en\/research\/methodologies\/research-methodologies-gartner-critical-capabilities\"><span style=\"font-weight: 400;\">Gartner Critical Capabilities<\/span><\/a><span style=\"font-weight: 400;\"> report which is a \u201ccomparative analysis that scores competing products or services against a set of critical differentiators.\u201d Gartner recommends that users <\/span><span style=\"font-weight: 400;\">\u201cUse this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With this report, RingCentral is now ranked highest in all four use cases in the <em>2021 Gartner Critical Capabilities for Unified Communications as a Service, Worldwide<\/em> report.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These use cases include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Midsize Enterprise<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Large &amp; Multinational Organizations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobility and Remote Working<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">UC With Integrated <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">Contact Center<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gartner recommendations for application leaders include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cInventory essential enterprise telephony features by studying their current solution\u2019s usage reports and call detail records. They should eliminate from consideration any UCaaS providers that cannot provide these features.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm providers\u2019 ability to support geographic requirements by requesting a list of the countries in which they have full public switched telephone network (PSTN) replacement capabilities. They should favor providers that offer localized clients, local language support and (if desired) support for billing in local currency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm providers\u2019 ability to deliver projects and operate high-quality, cloud-based services by obtaining references that match your organization\u2019s profile.\u201d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Among the key findings cited in the report, \u201cBy 2025, 40% of organizations will rely on cloud office suites (Google Workspace and Microsoft Office 365) for their business communications needs, including telephony, up from 5% in 2020.\u201d<\/span><\/p>\n<p><strong><a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.ringcentral.com%2Fgartner&amp;esheet=52514668&amp;newsitemid=20211025005638&amp;lan=en-US&amp;anchor=complimentary+download&amp;index=3&amp;md5=758a85b368aa6440000190447c2b00b9\">Download a complimentary copy<\/a> of the 2021 <em>Gartner Critical Capabilities for Unified Communications as a Service Report<\/em>.<\/strong><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Source: Gartner, <em>Critical Capabilities for Unified Communications as a Service, Worldwide. <\/em>By Christopher Trueman, Megan Fernandez, Daniel O&#8217;Connell, Rafael Benitez, Pankil Sheth. Updated 1 August 2022, Published 19 October 2021.<\/span><\/p>\n<p><strong>Disclaimer<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gartner, <em>Magic Quadrant for Unified Communications as a Service<\/em>, Worldwide. By <\/span><a href=\"https:\/\/www.gartner.com\/analyst\/60376\"><span style=\"font-weight: 400;\">Rafael Benitez<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.gartner.com\/analyst\/12354\"><span style=\"font-weight: 400;\">Megan Fernandez<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.gartner.com\/analyst\/15800\"><span style=\"font-weight: 400;\">Daniel O&#8217;Connell<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.gartner.com\/analyst\/75708\"><span style=\"font-weight: 400;\">Christopher Trueman<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.gartner.com\/analyst\/92624\"><span style=\"font-weight: 400;\">Pankil Sheth.<\/span><\/a><span style=\"font-weight: 400;\"> Updated 15 February 2022, Published 18 October 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gartner and Magic Quadrant are registered trademarks of Gartner, Inc., and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Much of the industry pays a good deal of attention to the four-squared, very recognizable graphic Gartner calls the \u201cMagic Quadrant.\u201d By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing &#8230;<\/p>\n","protected":false},"author":1117,"featured_media":53203,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18885],"tags":[],"class_list":["post-53126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - 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now ranked highest in all four use cases in the 2021 Gartner Critical Capabilities for UCaaS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-ranked-1st-in-4-of-4-use-cases-in-2021-gartner-critical-capabilities-for-ucaas-worldwide-report\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-06T09:00:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:42:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/09\/Gartner-Critical-Capabilities-static.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1206\" \/>\n\t<meta property=\"og:image:height\" content=\"670\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" 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