{"id":53091,"date":"2022-08-26T11:54:33","date_gmt":"2022-08-26T18:54:33","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53091"},"modified":"2025-03-13T05:56:09","modified_gmt":"2025-03-13T12:56:09","slug":"better-patient-satisfaction-how-these-healthcare-companies-did-it-report","status":"publish","type":"post","link":"\/us\/en\/blog\/better-patient-satisfaction-how-these-healthcare-companies-did-it-report\/","title":{"rendered":"[Report] Better patient satisfaction: How these healthcare companies did it"},"content":{"rendered":"

The following key points are discussed regarding the findings from a recent customer success study conducted with 140 RingCentral healthcare customers:<\/span>
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  1. Cloud-based communications improve access to resources & productivity<\/span><\/a><\/li>\n
  2. Clinicians want one communications device with integrated functionality<\/span><\/a><\/li>\n
  3. Staff satisfaction is as critical to providers as patient satisfaction<\/span><\/a><\/li>\n
  4. Point-of-care productivity improved with mobile cloud communication tools<\/span><\/a><\/li>\n<\/ol>\n

    Deploying cloud communications, collaboration, and contact center<\/a> solutions is not just good for improving connections; it is excellent for driving value across the enterprise. Tapping into our global customer community, RingCentral recently surveyed customers to gain insights into key metrics and business value they realized from their deployment and utilization of RingCentral solutions.<\/span><\/p>\n

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    Want to read the full report?<\/h4>\n

    Download the RingCentral 2022 Customer Success Metrics for Healthcare<\/p>\n

    Get the report<\/a><\/span><\/p>\n

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    Top 4 benefits of RingCentral cited by healthcare customers<\/h2>\n

    Our participating healthcare customers’ improvements with the <\/span>increase in resource access<\/b>, <\/span>patient and staff satisfaction<\/b>, <\/span>care team productivity<\/b>, and <\/span>faster workflow deployment<\/b> were all top of mind.<\/span><\/p>\n

    <\/a>1. Increase in resource access<\/h3>\n

    Among survey respondents, 56% indicated that they achieved a significant point-of-care workflow efficiency with RingCentral solutions deployed. Why? Their teams need fast access to one another via an integrated communications solution. Clinical teams require agility at the point of care to coordinate care planning\u2014including the complex transition of care workflows between acute and specialty referrals.<\/span><\/p>\n

    How do clinicians traditionally collaborate at the point of care?<\/h4>\n

    Many healthcare organizations’ communication and collaboration tools include separate components from multiple providers. For instance, the organization may use one provider for video meetings, another for messaging, and another for phone services. This approach creates numerous points of entry around the security risk of ePHI with each point solution. Additionally, many providers utilize these multi-point solutions as adjuncts to their legacy facility phone systems\u2014perhaps aiming to improve communication but creating siloed collaboration environments.<\/span><\/p>\n

    How do clinicians want to collaborate at the point of care?<\/h4>\n

    Clinicians want to use integrated collaboration tools to support care coordination across dispersed stakeholders. Specifically, they need modern capabilities characterized by:<\/span><\/p>\n