{"id":53031,"date":"2022-08-22T10:57:05","date_gmt":"2022-08-22T17:57:05","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=53031"},"modified":"2024-01-08T02:25:43","modified_gmt":"2024-01-08T10:25:43","slug":"top-10-voice-features-in-ringcentral-mvp-enterprise-edition","status":"publish","type":"post","link":"\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/","title":{"rendered":"Top 10 voice features in RingCentral MVP [Enterprise edition]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Every day, thousands of enterprise-level organizations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we\u2019re constantly innovating to bring you the latest in enterprise-grade voice features in the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guided by recent polls of our customers, we wanted to share the top 10 voice features that enterprise organizations love in our flagship product: <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"multi\"><\/a>1. Multi-site admin: Unify and scale communications across locations and departments\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53036\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Multi-Site-Admin.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Large enterprises with multiple offices often have different technologies at each location. This means a complex backend system of twists and turns that IT teams have to navigate and manage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/multi-site-support\/overview.html\"><b>RingCentral Multi-site Support<\/b><\/a><span style=\"font-weight: 400;\"> feature allows you to unify your communications infrastructure and manage them all under one single portal. Here are a few ways to use this feature:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set individualized <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/caller-id-control\/overview.html\"><b>outbound caller ID numbers<\/b><\/a><span style=\"font-weight: 400;\"> to distinguish their operations within the company.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customize <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/Call-Handling-Forwarding-Overview.html\"><b>call handling rules<\/b><\/a><span style=\"font-weight: 400;\"> based on languages, time zones, operating hours, and more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delegate administrative capabilities at the site level for a more efficient management.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track individual site performance within a larger company view.<\/span><\/li>\n<\/ul>\n<p><em><a href=\"https:\/\/netstorage.ringcentral.com\/datasheets\/multi_site_support.pdf\"><b>Learn more about Multi-site Support here.<\/b><\/a><\/em><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0f Pro-tip: If you have a multi-site deployment, use <a href=\"https:\/\/support.ringcentral.com\/article\/Zero-Touch-Provisioning-Feature.html\"><b>Zero Touch Provisioning<\/b><\/a><b> to enjoy faster deployments of hardware with fewer mistakes. Automate the setup of your phone devices to save money, time, and resources.<\/b><\/span><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"role\"><\/a>2. Role-based access control: Take control over who can access what<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-53039\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Role-Based-Access-Controll-1024x1024.png\" alt=\"\" width=\"500\" height=\"500\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/features\/roles-and-permissions\/overview.html\"><b>Roles and Permissions<\/b><\/a><span style=\"font-weight: 400;\"> allows you to easily manage access and permissions of users in RingCentral. Choose from prebuilt role templates to quickly grant access to users or <\/span><b>create custom roles <\/b><span style=\"font-weight: 400;\">based on your business requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Roles and Permissions gives IT more visibility into the business while ensuring authorized users and guests are only given the access they need. IT teams also have an extra layer of security to protect company data.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"caller\"><\/a>3. Caller ID Name (CNAM): Improve call pick up rates\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53033\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Call-ID-Name.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/sg\/en\/article\/Editing-Company-Caller-ID-CNAM.html\"><b>RingCentral Caller Name (CNAM)<\/b><\/a><span style=\"font-weight: 400;\"> is a component of our Caller ID services. It refers to the caller ID name that\u2019s displayed on an incoming phone call. When RingCentral users deliver an outbound phone call, our customers can use an API function called \u2018CNAM Lookup\u2019 to input the phone number and query the caller ID. Think of it as \u2018do it yourself\u2019 caller ID.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can update your outbound caller ID name through the Admin Portal. And with <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/local-numbers\/overview.html\"><b>local presence dialing<\/b><\/a><span style=\"font-weight: 400;\">, you can connect using over 100+ different local numbers on every call. After all, <\/span><a href=\"https:\/\/www.softwareadvice.com\/resources\/local-presence-dialing-survey\/\"><b>people are four times more likely to answer local phone numbers<\/b><span style=\"font-weight: 400;\">.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0fPro-tip: Use RingCentral <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/click-to-call\/overview.html\"><b>RingOut<\/b><\/a><b> to make calls from phones outside your business\u2014such as hotel phones\u2014and still show your business caller ID information.<\/b><\/span><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"single\"><\/a>4. Single Sign On (SSO): Use your apps with less effort and more security<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53034\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Single-Sign-On.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/features\/single-sign-on\/overview.html\"><b>Single Sign-On (SSO)<\/b><\/a><span style=\"font-weight: 400;\"> allows your employees to log with one password to get access to a wide range of applications your business is using including RingCentral.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Single Sign-On reduces cyber attacks and reduces \u201cpassword fatigue\u201d by encouraging stronger passwords among your users without having to save a list of passwords. <\/span><a href=\"https:\/\/www.helpnetsecurity.com\/2019\/04\/12\/password-less-security-benefits-helpdesks\/\"><b>50% of help desk requests<\/b><\/a><span style=\"font-weight: 400;\"> are password-related\u2014with password resets costing organizations approximately $70.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"company\"><\/a>5. Company directory: Full control of your internal employee directory<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53042\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Company-Directory.png\" alt=\"\" width=\"1056\" height=\"751\" \/><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/app\/admin\/desktop-web\/managing-company-directory-ringcentral-online-account.html\"><b>Company Directory Control<\/b><\/a><span style=\"font-weight: 400;\"> enables IT admins to take control of the company contacts shown on employees&#8217; instances of the RingCentral app. IT admins can easily hide specific contacts in the company directory from being seen in the app and vice versa.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This helps keep your company contacts clean by taking group extensions off directory lists or keep specific extensions (for example, the CEO) unsearchable.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"automatic\"><\/a>6. Automatic call recording: Stay compliant and keep improving<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53032\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Call-Recording.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Automatically record all inbound or outbound phone calls with <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/call-recording.html\"><b>Automatic Call Recording<\/b><\/a><span style=\"font-weight: 400;\">. Businesses in highly-regulated industries such as financial services and healthcare can stay compliant while also monitoring calls and interactions with clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recordings can also be used for customer insights, training, or to simply keep records. These help identify winning customer strategies and shortcomings.<\/span><span style=\"font-weight: 400;\"> Just remember<\/span><span style=\"font-weight: 400;\"> to always inform recipients that calls will be recorded before the conversation begins.\u00a0<\/span><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0f Did you know: You can also record your calls on-demand <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-record-a-phone-call\/\"><b>on desktop or your mobile device.<\/b><\/a><\/span><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"cost\"><\/a>7. Cost center management: Track and charge license expenses on a department level<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53041\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Cost-Center-Management.png\" alt=\"\" width=\"1386\" height=\"1015\" \/><\/p>\n<p><span style=\"font-weight: 400;\">For companies with global offices or multiple locations, tracking expenses and budget planning can be extremely complex without a Cost Center hierarchy built into your apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/8211.html\"><b>Cost Center Management<\/b><\/a><span style=\"font-weight: 400;\">, IT admins can easily assign purchases of RingCentral licenses to a department\/location or an individual based on Cost Center Codes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s say you have hundreds of departments each with its own budget to keep track of. <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/8211.html\"><b>Cost Center Management<\/b><\/a><span style=\"font-weight: 400;\"> helps track and manage RingCentral service costs against your departmental budgets in <\/span><b>a single, unified view<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0f Pro-tip: <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/bulk-uploading-of-new-users\/\"><b>Bulk upload <\/b><\/a><b>Cost Center Codes for each location to save time and boost work efficiency.<\/b><\/span><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"queue\"><\/a>8. <\/b><b>Call queues: Improve first call resolution and increase business efficiency\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53035\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Call-Queues.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/create-a-call-queue\/\"><b>Call queues<\/b><\/a><span style=\"font-weight: 400;\"> automatically answer incoming calls and distribute them to identified employees in your organization who can help resolve an issue or answer a question.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maximize employee availability through call queues, which offer <\/span><a href=\"https:\/\/support.ringcentral.com\/mvp\/phone\/call-handling-forwarding.html\"><b>call handling<\/b><\/a><span style=\"font-weight: 400;\">, flexible call flows, <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/Call-Queue-Overview.html\"><b>customizing business hours<\/b><\/a><span style=\"font-weight: 400;\">,<\/span> <a href=\"https:\/\/www.ringcentral.com\/analytics\"><b>real-time and historical call analytics<\/b><\/a><span style=\"font-weight: 400;\">. Spend less time redirection to the correct employee and lower your cost per call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With call queues, the entire resolution cycle is streamlined, allowing your employees to make the most of every call and provide the best service possible.\u00a0<\/span><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0f Pro-tip: Resolve customer issues faster and elevate customer experience with <a href=\"https:\/\/www.ringcentral.com\/effortless-customer-engagement.html\"><b>RingCentral Contact Center.<\/b><\/a><\/span><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"crm\"><\/a>9. CRM Integrations: Embed your phone where sales teams do their work<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53040\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/App-Gallery.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Want to get valuable data from your sales call logs and improve close rates? Integrate RingCentral MVP with popular <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/crm\"><b>CRM apps<\/b><\/a><span style=\"font-weight: 400;\"> such as <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>HubSpot<\/b> <\/a><span style=\"font-weight: 400;\">and <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/salesforce\"><b>Salesforce<\/b><\/a><span style=\"font-weight: 400;\">\u2014or <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/zoho-crm\"><b>Zoho<\/b><\/a><span style=\"font-weight: 400;\"> to automate call logging and call transcriptions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gain insights on every call and leverage RingCentral\u2019s advanced phone system capabilities like <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/6593.html\"><b>Multi-level IVR<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/support.ringcentral.com\/mvp\/phone\/call-handling-forwarding.html\"><b>call handling<\/b><\/a><span style=\"font-weight: 400;\">, in tandem with your CRM tools and revenue intelligence AI tools like <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/gong\"><b>Gong<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<div class=\"tip\"><span style=\"font-weight: 400;\">\u2734\ufe0f <b>Did you know: Up to $500K of annual revenue is believed to be lost because of poor integrations and lack of resources, <\/b><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/live_in_your_apps.pdf\"><b>according to 57% of respondents<\/b><\/a><b>.\u00a0<\/b><\/span><\/div>\n<h3><\/h3>\n<h2 class=\"heading h2\"><b><a id=\"monitoring\"><\/a>10. Call monitoring: Better support your agents<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53043\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Call-Monitoring.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Your agents won\u2019t have the ability to resolve customer issues every single time. That\u2019s where <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/call-monitoring\/overview.html\"><b>call monitoring<\/b><\/a><span style=\"font-weight: 400;\"> comes in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Call monitoring allows you to <\/span><b>listen in on calls, whisper to your employees, enter conversations, and even take over calls<\/b><span style=\"font-weight: 400;\"> to improve agent performance. This provides opportunities for course correction, especially for new agents with important leads or if leadership is needed to manage either the next phase of a sales deal or a multifaceted support ticket.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/call-monitoring.html\">Real-time call monitoring<\/a> also gives you a top-down view of everything happening in customer calls. Use together with <\/span><a href=\"https:\/\/www.ringcentral.com\/analytics#slide-accordeon-1\"><b>RingCentral Analytics<\/b><\/a><span style=\"font-weight: 400;\"> to access real-time data such as who\u2019s the most active agent, who spends the most time on calls, and how much time customers are waiting in the queue to anticipate next-minute changes.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every day, thousands of enterprise-level organizations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we\u2019re constantly innovating to bring you the latest in enterprise-grade voice features in the world. Guided by recent polls of our customers, we wanted to share the top &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":53037,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[1118],"class_list":["post-53031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-phone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top 10 voice features in RingCentral MVP [Enterprise edition] | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"From managing multiple locations to integrations with your favorite apps, these are the top voice features requested by enterprise companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 10 voice features in RingCentral MVP [Enterprise edition]\" \/>\n<meta property=\"og:description\" content=\"From managing multiple locations to integrations with your favorite apps, these are the top voice features requested by enterprise companies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-22T17:57:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-08T10:25:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/10-voice-features-for-enterprises.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"Top 10 voice features in RingCentral MVP [Enterprise edition]\",\"datePublished\":\"2022-08-22T17:57:05+00:00\",\"dateModified\":\"2024-01-08T10:25:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/\"},\"wordCount\":1165,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/top-10-voice-features-in-ringcentral-mvp-enterprise-edition\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/10-voice-features-for-enterprises.png\",\"keywords\":[\"phone\"],\"articleSection\":[\"Communication &amp; 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