{"id":52668,"date":"2022-07-11T13:46:29","date_gmt":"2022-07-11T20:46:29","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52668"},"modified":"2025-03-13T06:43:01","modified_gmt":"2025-03-13T13:43:01","slug":"ringcentral-for-microsoft-teams-introducing-sms-and-efax","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/","title":{"rendered":"RingCentral for Microsoft Teams: Introducing SMS and eFax"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Forming meaningful, long-lasting relationships with your customers means communicating with them on their terms. When a customer needs an issue resolved\u2014or better yet, wants to buy your product\u2014you want to be reachable on their channel of choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But this creates a challenge for Microsoft Teams users. Microsoft Teams doesn\u2019t come with a complete set of communication tools, so buying added services like fax and SMS is a must. That\u2019s on top of third-party telephony, which <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\"><b>85% of Teams customers choose<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<hr \/>\n<p>\ud83d\udc40 <strong>Looking for the right Microsoft Teams direct routing partner?<\/strong> Check out our guide on picking the best provider for your company.<\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/microsoft-teams-and-telephony.pdf\" data-id=\"6a0a1681a6a2c\" id=\"6a0a1681a6a2c\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0a1681a6a2c.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the whitepaper<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Check out our guide on picking the best direct routing provider for your company.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02658\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the whitepaper\">Get the whitepaper<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0a1681a6a2c.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019ve seen a 500% increase as a best-in-class telephony complement to Microsoft Teams, with 15 straight quarters of <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-direct-routing-why-you-need-99999-reliability\/\"><b>five 9\u2019s reliability<\/b><\/a><span style=\"font-weight: 400;\">, a broad set of phone integrations, best-in-class analytics, and much more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And we\u2019re excited to announce the release of integrated fax and SMS in <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/microsoft-teams?compatibility=ringcentral\"><b>RingCentral for Microsoft Teams<\/b><\/a><span style=\"font-weight: 400;\">. This adds broader functionality to a Teams deployment, making it a complete communications tool.<\/span><\/p>\n<h2><b>What is SMS for Microsoft Teams?<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52671\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Microsoft-Teams-SMS-integration.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our new SMS feature allows IT admins to provide integrated SMS to end-users with RingCentral for Microsoft Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Available on both RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-the-ringcentral-for-microsoft-teams-embedded-dialer\/\"><b>embedded dialer<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-qualities-to-look-for-in-a-microsoft-teams-direct-routing-provider\/\"><b>direct routing solutions<\/b><\/a><span style=\"font-weight: 400;\">, users can now send and receive SMS messages to contacts in the company directory or an external number.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additional benefits of <\/span><b>RingCentral SMS<\/b><span style=\"font-weight: 400;\"> natively embedded into your Teams app include: <\/span><\/p>\n<p><b>1. Unified inbox<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Send, receive &amp; manage all your SMS conversations in one place<\/span><\/p>\n<p><b>2. Unified number<\/b><\/p>\n<p><span style=\"font-weight: 400;\">SMS outreach from your <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone number<\/a> to maintain professional and secure communications<\/span><\/p>\n<p><b>3. Powerful search capability<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Search through text trails by looking up keywords<\/span><\/p>\n<p><b>4. Send more than plain text<\/b><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral allows you to send MMS, emojis, attachments, and more.<\/span><\/p>\n<p><b>5. Carrier compliant and optimized for deliverability<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Improve deliverability, ensure carrier compliance, and <\/span><span style=\"font-weight: 400;\">help offset a portion of the new fees associated with business SMS<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our SMS solution meets new Carrier requirements and reduces the risk of fines<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">All customer businesses and phone numbers will be vetted and registered with TCR by RingCentral.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have built-in protection mechanisms including advanced spam filtering (coming soon). All in all, we ensure greater SMS deliverability and access for our customers<\/span><\/p>\n<p><em>*SMS is only available in USA and Canada.<\/em><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral for Microsoft Teams\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nJnHqczvu64?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h2><strong>What is eFaxing for Microsoft Teams?<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52670\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Microsoft-Teams-fax.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re also excited to announce that <strong><a href=\"https:\/\/www.ringcentral.com\/fax\/features\/how-it-works.html\">eFax<\/a><\/strong> is now also integrated with RingCentral for Microsoft Teams. Like SMS, this integration is available to users of both the embedded dialer and direct routing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, like SMS, users can now send and receive faxes without ever leaving the Teams app. Sending a fax is as simple as picking a file from your documents or a cloud storage service like OneDrive and choosing a recipient from your contacts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additional benefits of <\/span><a href=\"https:\/\/www.ringcentral.com\/fax\/features\/how-it-works.html\"><b>RingCentral eFax<\/b><\/a><span style=\"font-weight: 400;\"> embedded into your Teams app include: <\/span><\/p>\n<p><b>1. Flexible faxing from anywhere<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Use Microsoft Teams as an online fax machine. <\/span><span style=\"font-weight: 400;\">No hardware required\u2014all you need is the app.<\/span> <span style=\"font-weight: 400;\">Send, receive, and manage secure and confidential faxes anytime from any device. All you need is internet access.<\/span><\/p>\n<p><b>2. Flexible number options<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Keep existing fax numbers or set up toll-free, local, or vanity business fax numbers in minutes.<\/span><\/p>\n<p><b>3. Same phone number for business calling, SMS and fax<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Use the same number to<\/span> <span style=\"font-weight: 400;\">place voice calls, send professional SMS and faxes\u2014a unified experience for senders and receivers.<\/span><\/p>\n<p><b>4. Never get busy signals<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Receive multiple faxes simultaneously and get instant alerts by SMS or email\u2014even if you\u2019re on the phone.<\/span><\/p>\n<p><b>5. Flexible scheduling<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Schedule faxes in advance to speed productivity and manage your time if you have high volumes of faxes to send.<\/span><\/p>\n<p><b>6. Customizable fax cover page<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customize your eFax cover pages with templates or design your own cover sheets. <\/span><\/p>\n<p><b>7. Advanced fax spam blocking<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Stop unwanted faxes by blocking numbers that start with a specific area code, start with 1-800, or are identified as spam numbers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Helping you work better in Microsoft Teams<\/b><\/h2>\n<p><iframe title=\"RingCentral for Microsoft Teams\" src=\"\/\/www.youtube.com\/embed\/nJnHqczvu64\" width=\"1107\" height=\"623\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral SMS and fax integrated right into your Teams platform, you\u2019ll have everything you need provide customers the service they deserve.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And we\u2019re always innovating for our Microsoft users. <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/world-class-customer-experience-and-calling.pdf\"><b>Check out our datasheet<\/b><\/a><span style=\"font-weight: 400;\"> on how we bring enterprise-grade phone features right into your Teams environment.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forming meaningful, long-lasting relationships with your customers means communicating with them on their terms. When a customer needs an issue resolved\u2014or better yet, wants to buy your product\u2014you want to be reachable on their channel of choice. But this creates a challenge for Microsoft Teams users. Microsoft Teams doesn\u2019t come with a complete set of &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":52669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[976],"class_list":["post-52668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-microsoft"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral for Microsoft Teams: Introducing SMS and eFax | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral for Microsoft Teams users can now send SMS and faxes all within the Teams app. Learn more about the new features here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral for Microsoft Teams: Introducing SMS and eFax\" \/>\n<meta property=\"og:description\" content=\"RingCentral for Microsoft Teams users can now send SMS and faxes all within the Teams app. Learn more about the new features here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-11T20:46:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:43:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Microsoft-Teams-SMS-hero.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Eric Kenney\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Kenney\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/\"},\"author\":{\"name\":\"Eric Kenney\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/da5fbf1896fb9da25cdf83a5ab2683a2\"},\"headline\":\"RingCentral for Microsoft Teams: Introducing SMS and eFax\",\"datePublished\":\"2022-07-11T20:46:29+00:00\",\"dateModified\":\"2025-03-13T13:43:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/\"},\"wordCount\":746,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-for-microsoft-teams-introducing-sms-and-efax\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Microsoft-Teams-SMS-hero.gif\",\"keywords\":[\"Microsoft\"],\"articleSection\":[\"Company news &amp; 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