{"id":52616,"date":"2022-07-05T10:31:52","date_gmt":"2022-07-05T17:31:52","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52616"},"modified":"2022-07-05T10:31:52","modified_gmt":"2022-07-05T17:31:52","slug":"how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/","title":{"rendered":"How healthcare payers can ease prior authorization provider pains with cloud communications"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slow and non-standardized communications are key factors that make the prior authorization process painful for providers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payers can proactively alleviate some of the pain for providers and improve network relationships.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A unified communications system can address prior authorization issues and improve results for patients, providers, and payers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/overcome_omnichannel_obstacles_unified_communications.pdf\" data-id=\"69d50af097016\" id=\"69d50af097016\" data-form-type=\"cta download banner ENTERPRISE\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download white\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--309331871\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M213.846 96.959C222.78 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#FF7A00\"\/>\n\t\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#002855\"\/>\n\t\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.234 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">Are you prepared for the future of healthcare communications?<\/div>\n<div class=\"text-banner-cta-download\">Here&#8217;s the secret to getting ahead.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:69d50af097016.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Learn more now<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">This infographic identifies how to overcome the most prevalent obstacles to implementing omnichannel communications in healthcare.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d50af097016.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rapid digitization and automation of healthcare have provided many benefits to healthcare providers, including cost efficiency, better preventative care, and improved patient outcomes. However, the prior authorization process for certain types of care remains a tedious, costly, and painstaking process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Insurers require prior authorization for expensive procedures that may or may not fall under the category of medical necessity. The timeline for a response is often much longer than providers or patients prefer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following is an overview of the provider pains associated with prior authorizations and how healthcare payers can use an all-in-one communications platform to ease that burden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Why the prior authorization process is painful<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Although providers might prefer that the prior authorization process go away, payers know that is not likely to happen in the near future. Even if all payer organizations were open to that idea, government regulations prevent it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What providers really want is for insurance companies to recognize and react to the most common sources of pain, including the following.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Too many requests<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One of the biggest causes of prior authorization pain for providers is simply the volume of requests. When insurers feel pinched by health costs, they tend to tighten the reins on spending. By requiring prior authorization, insurers hope that the paperwork deters providers from recommending expensive procedures that aren\u2019t necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, a request for preauthorization essentially amounts to an area of distrust between the insurer and the provider. The insurer doesn\u2019t trust the provider to make the right decision in consideration of both patient outcome and cost. Some insurers have begun implementing systems whereby providers that demonstrate effectiveness in only making requests when necessary face reduced demands for preauthorization.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Slow communications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The communications process is often very slow between the provider and the insurer. Providers submit the request, but insurers often want additional information or need to clarify certain points before approving the request. This back-and-forth can add days or weeks to the decision timeline.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Non-standardized electronic communications and approval processes<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">At this point, most insurers have non-standardized processes for requests. Additionally, there are significant differences in request processes from one insurance payer to another. This lack of standardization contributes to the noted delays in the decision process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The lack of consistency from one insurer to the next makes it difficult for providers to get familiar with expectations. The uncertainty of expectations leads to incomplete or incorrectly submitted requests.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52617\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/payers-ucaas.jpeg\" alt=\"A healthcare provider sits at a desk on the phone with a tablet to submit a prior authorization request.\" width=\"930\" height=\"620\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><b>How a unified communications system can help<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Providers don\u2019t control the requirements insurers have for preauthorization, so it is largely up to insurance companies to find ways to reduce the pain associated with preauthorization. One of the first and most impactful steps to take is the adoption of an all-in-one digital communications system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following is an overview of several ways insurer adoption of a unified communications system can alleviate preauthorization pain for providers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Instant communication<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A top UCS allows for efficient communication, including one-click messaging across various communication methods. The insurer or provider, for instance, could initiate quick communication to clarify uncertainty about request requirements, share missing details from a request, or follow up on a pending request.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This type of rapid interaction platform allows for much swifter processing than conventional phone methods that include the universally dreaded, so-called &#8220;phone tag&#8221; and that can take days to reconcile.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Conversation records<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A top UCS includes methods for recording interactions. An insurer could use recorded interactions to review previous issues in prior authorization processes. Doing so allows payers and providers to uncover common obstacles or concerns to review and fix.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Automation of prior authorization tasks<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One of the most powerful things an insurer can do to minimize the burden of prior authorizations on providers is to automate tasks that have been completed manually. Certain steps in the approval process are consistent enough that automation is possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automating these steps may mean that a request is submitted much faster than it might be if a doctor is busy and completing tasks manually. It also potentially allows for faster resolution of common issues if providers don\u2019t have to engage with the insurer each time a problem comes up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If payers can effectively reduce provider frustration with prior authorizations, there are many benefits for all network parties. The time savings and efficiency gains mean lower costs for payers and patients. Additionally, more efficient preventative care and screenings would lower the burden of expensive, intensive treatments. Every party involved would experience less pain.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Let RingCentral power your prior authorization processes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The purpose of prior authorizations is to protect insurers from paying for unnecessary, expensive procedures. However, the process negatively impacts providers and patients when procedures are not only necessary but time-sensitive as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of the inefficiencies in the prior authorization process can be streamlined with effective communication. Insurers can improve the timeline from request to approval by investing in an all-in-one digital communications solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral unified communications system enables communication efficiency across all popular platforms. It allows providers and insurers to work more closely to speed up decisions and ensure accurate information is used. <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html#SFForm?__mscta=2470_92450_3444\"><span style=\"font-weight: 400;\">See how cloud communications can transform your healthcare organization. Request a demo.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights Slow and non-standardized communications are key factors that make the prior authorization process painful for providers. Payers can proactively alleviate some of the pain for providers and improve network relationships. A unified communications system can address prior authorization issues and improve results for patients, providers, and payers. Rapid digitization and automation of healthcare have &#8230;<\/p>\n","protected":false},"author":292,"featured_media":52620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[43290,1682],"class_list":["post-52616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-all-in-one-communications-platform","tag-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How healthcare payers can ease prior authorization provider pains with cloud communications | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Providers are often frustrated by the prior authorization request process. Here\u2019s how payers can reduce the burden with a unified communications system.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How healthcare payers can ease prior authorization provider pains with cloud communications\" \/>\n<meta property=\"og:description\" content=\"Providers are often frustrated by the prior authorization request process. Here\u2019s how payers can reduce the burden with a unified communications system.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-05T17:31:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/payer-communications.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lance Mehaffey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lance Mehaffey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\"},\"author\":{\"name\":\"Lance Mehaffey\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e\"},\"headline\":\"How healthcare payers can ease prior authorization provider pains with cloud communications\",\"datePublished\":\"2022-07-05T17:31:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\"},\"wordCount\":988,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/payer-communications.jpeg\",\"keywords\":[\"all-in-one communications platform\",\"healthcare\"],\"articleSection\":[\"Healthcare\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/\",\"name\":\"How healthcare payers can ease prior authorization provider pains with cloud communications | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-healthcare-payers-can-ease-prior-authorization-provider-pains-with-cloud-communications\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/payer-communications.jpeg\",\"datePublished\":\"2022-07-05T17:31:52+00:00\",\"description\":\"Providers are often frustrated by the prior authorization request process. 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