{"id":52594,"date":"2022-07-06T03:00:14","date_gmt":"2022-07-06T10:00:14","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52594"},"modified":"2025-09-18T20:33:43","modified_gmt":"2025-09-19T03:33:43","slug":"customer-service-essentials-bundle","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-service-essentials-bundle\/","title":{"rendered":"NEW: Customer Service Essentials bundle for small businesses"},"content":{"rendered":"<p>We&#8217;re living in the age of the customer, where <strong>experience reigns supreme<\/strong>. In fact, buyers today are likely to stick with a company that offers awesome service even if it costs a little more.<\/p>\n<p>This is\u00a0<em>great<\/em> news for small businesses; you might not be able to compete with huge companies when it comes to price, but you&#8217;re a lot closer to your customers than some of the big-box stores can ever hope to be.<\/p>\n<p>But delighting customers isn&#8217;t always a walk in the park. Even the best small businesses could use an advantage today, as everyone clamors to up their customer service game.<\/p>\n<p>That&#8217;s why we&#8217;ve created the\u00a0<a href=\"https:\/\/www.ringcentral.com\/customer-service-essentials\"><strong>RingCentral Customer Service Essentials bundle<\/strong><\/a>. It&#8217;s a lean pack of tools that has all the features you need for next-level customer experiences, without any extra costs.<\/p>\n<p>Let&#8217;s look at how this bundle could save your small business time, money, and customers!<\/p>\n<hr \/>\n<p><strong>\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f Ready to offer 5-star customer service?\u00a0<\/strong>Get strategies for every stage of the customer journey.<\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/long-live-customer-service.pdf\" data-id=\"69d36edcf1572\" id=\"69d36edcf1572\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d36edcf1572.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Read the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Delight your customers at every turn with these helpful strategies<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02988\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get them now\">Get them now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d36edcf1572.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2 class=\"heading h2\">4 ways the <a href=\"https:\/\/www.ringcentral.com\/customer-service-essentials\">Customer Service Essentials bundle<\/a> helps small businesses<\/h2>\n<h3 class=\"heading h3\">1. Delight more customers<\/h3>\n<h3><img decoding=\"async\" class=\"aligncenter wp-image-52597 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Blog-hero-2-930x700-1.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/h3>\n<p>With RingCentral, you can\u00a0<strong>cut down on wait times\u00a0<\/strong>and\u00a0<strong>improve first-call resolution<\/strong> with customizable voice menus and call routing. Your service team can answer calls at their desk, on their computer, or even on their mobile device. Plus, you can <strong>text and fax customers right from the app: <\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-51431 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Calling-SMS-Fax.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p>The world today is in the palm of a customer&#8217;s hand. It&#8217;s more important than ever to offer a stellar experience the first time, and RingCentral Customer Service Essentials can help!<\/p>\n<h3 class=\"heading h3\">2. Supercharge team collaboration<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52598 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Blog-hero-3-930x700-1.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p>Say goodbye to mile-long email threads!<\/p>\n<p>With RingCentral, keeping up has never been easier. That&#8217;s because <strong>all of your teams live and work in the same app<\/strong>!<\/p>\n<p>Our instant messaging feature comes with a lot of powerful features to keep your team on track, like:<\/p>\n<ul>\n<li>1:1 and group messaging<\/li>\n<li>Share and store files<\/li>\n<li>Pin important conversations for later<\/li>\n<li>Set tasks and create calendar invites<\/li>\n<li>Add guests to group chats for easy back-and-forth with clients and stakeholders<\/li>\n<li>And more!<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52274 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Unlimited-team-messaging-1.gif\" alt=\"\" width=\"1280\" height=\"800\" \/><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 class=\"heading h3 h4\">Ready to learn more? We don&#8217;t blame you!<\/h4>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/customer-service-essentials\" onclick=\"window.open('https:\/\/www.ringcentral.com\/customer-service-essentials', '_blank'); return false;\" class=\"shedule-demo-button\">Check out the Customer Service Essentials bundle<\/a><\/span><\/p>\n<hr \/>\n<h3 class=\"heading h3\">3. Dig into the data for better decision-making<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52599 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Blog-hero-4-930x700-1.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p>Data is a beautiful thing. Unlike relying on your gut, data is a smarter, less risky way to make big decisions about your business. Plus, looking into the numbers could help prevent problems before they avalanche.<\/p>\n<p>That&#8217;s why <strong>RingCentral Live Reports<\/strong> come standard with this bundle. It&#8217;s a lean, mean set of tools that help you get important insights on every step of the customer service journey. You&#8217;ll get:<\/p>\n<ul>\n<li>Agent and call queue performance reports<\/li>\n<li>Line of business analytics<\/li>\n<li>Quality-of-service reports<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-51042 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/Live-reports.png\" alt=\"Screenshot of RingCentral Live Reports sample dashboard \" width=\"1024\" height=\"579\" \/><\/p>\n<p>With Live Reports, you can make better decisions about staffing schedules, agent performance, and call resolution, and a lot more.<\/p>\n<h3 class=\"heading h3\">4. Get more done&#8230; without breaking the bank<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52600 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/07\/Blog-hero-5-930x700-1.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p>No one understands a tight budget better than a small business owner. That&#8217;s why the Customer Service Essentials bundle doesn&#8217;t nickel and dime you. You&#8217;ll get the core RingCentral features\u2014powerful business phone, team messaging, and video conferencing\u2014plus the live reporting you need to set your customer service apart from the pack. That&#8217;s it! No frills, no fuss. Just an affordable set of tools that are easy to use and understand.<\/p>\n<p>Bonus: having all the features inside the RingCentral app means less toggling between apps for your team. And that means more efficient work all day!<\/p>\n<h2 class=\"heading h2\">Browse the Customer Service Essentials bundle and see the difference<\/h2>\n<p>Providing the ideal customer experience is critical to the health of your small business. And luckily, you&#8217;re just a few clicks away from having the tools you need!<\/p>\n<p>Learn more about the Customer Service Essentials bundle by clicking below:<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/customer-service-essentials\" onclick=\"window.open('https:\/\/www.ringcentral.com\/customer-service-essentials', '_blank'); return false;\" class=\"shedule-demo-button\">Browse the bundle<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re living in the age of the customer, where experience reigns supreme. In fact, buyers today are likely to stick with a company that offers awesome service even if it costs a little more. This is\u00a0great news for small businesses; you might not be able to compete with huge companies when it comes to price, &#8230;<\/p>\n","protected":false},"author":29,"featured_media":52596,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,4],"tags":[],"class_list":["post-52594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NEW: Customer Service Essentials bundle for small businesses | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Customer Service Essentials bundle combines phone, messaging, video conferencing, and live reports. 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