{"id":52370,"date":"2022-06-21T04:00:59","date_gmt":"2022-06-21T11:00:59","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52370"},"modified":"2025-03-13T06:43:06","modified_gmt":"2025-03-13T13:43:06","slug":"remote-desktop-control","status":"publish","type":"post","link":"\/us\/en\/blog\/remote-desktop-control\/","title":{"rendered":"Remote Desktop Control: Troubleshoot and collaborate over any video meeting"},"content":{"rendered":"<p><em>By <strong>Phillip Liu<\/strong>, Group Product Manager, and <strong>Ben Wu<\/strong>, Product Marketing Manager.<\/em><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Remote and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-work\/\"><b>hybrid work models<\/b><\/a><span style=\"font-weight: 400;\"> improved many of the ways we meet and work together. But they also introduced some complexities too.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think about a video conference where you had to present on someone else\u2019s screen share. How many times did you say, \u201cNext slide, please!\u201d? Or perhaps a time when you had to troubleshoot an employee\u2019s computer or walk them through a new tool.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/what-your-business-needs.pdf\" data-id=\"6a09c6fa0ba86\" id=\"6a09c6fa0ba86\" data-form-type=\"cta download banner SMB\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download orange\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--2019851200\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M213.846 96.959C222.779 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#002855\"\/>\n\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#F6F5F1\"\/>\n\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.235 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">Ready to go hybrid or remote?<\/div>\n<div class=\"text-banner-cta-download\">Here&#8217;s the secret to a successful hybrid or remote-first workplace. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:6a09c6fa0ba86.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Get the eBook<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Tomorrow's workplace is hybrid and remote-first. Is your communications system ready?<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get the eBook\">Get the eBook<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a09c6fa0ba86.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">As more teams embrace flexible ways of work, we wanted to make your video meetings less stressful and more meaningful. That means replicating many of the benefits you\u2019d get from in-person meetings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We made collaborating over video meetings\u2014including IT troubleshooting and slideshow controlling\u2014simpler than ever with our latest feature: <\/span><b>Remote Desktop Control<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"what\"><\/a>What is Remote Desktop Control?<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52427\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Remote_Desktop_Control_GIF_1920x1080.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><b>Remote Desktop Control<\/b><span style=\"font-weight: 400;\"> allows you to gain control of a user\u2019s screen in any <a href=\"https:\/\/www.ringcentral.com\/video.html\">video meeting<\/a> when they give you permission. This allows you to control their mouse and keyboard and even copy and paste text from their PC to yours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hosts and users have multiple ways to connect:<\/span><\/p>\n<p><b>Controller<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral desktop app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supported browser<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Chrome<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Edge<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>User\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral desktop app<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That means hosts can remotely log into users\u2019 computers from truly anywhere\u2014as long as they have an internet connection and a supported browser. It\u2019s part of our commitment to giving your teams complete flexibility.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"why\"><\/a>Why should you use Remote Desktop Control?<\/b><\/h2>\n<h3><b>1. Fix IT issues remotely\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s installing new software, diagnosing a bug, or solving an issue, Remote Desktop Control allows IT to provide expert hands-on service no matter where employees work.\u00a0<\/span><\/p>\n<h3><b>2. Make hosting easier<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">No more saying \u201cNext slide please\u201d to the person sharing their screen. With Remote Desktop Control, hosts can assign permission to a colleague to take over tasks such as <\/span><b>controlling Powerpoint slides<\/b><span style=\"font-weight: 400;\"> or <\/span><b>scrolling through PDFs<\/b><span style=\"font-weight: 400;\"> from their own device.<\/span><\/p>\n<h3><b>3. Team collaboration on documents<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Go beyond just IT troubleshooting and slideshow presentations. With Remote Desktop Control, you can<\/span> <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-in-the-workplace\/\"><b>improve collaboration<\/b><\/a><span style=\"font-weight: 400;\"> by allowing colleagues to take notes on other computers or find the right files without having to walk them through the steps.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"keeping\"><\/a>Keeping remote security in mind<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Remote Desktop Control is yet another way we make <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/virtual-meetings\/\"><b>virtual collaboration<\/b><\/a><span style=\"font-weight: 400;\"> as productive as in-person meetings\u2014but it\u2019s also important to think about how you use it. Allowing someone else to control your desktop remotely can have security implications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider the following precautions:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Only allow those you trust<\/b><span style=\"font-weight: 400;\"> to take control of your desktop.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Turn on password protection<\/b><span style=\"font-weight: 400;\"> for all important files and accounts (and always follow best practices when creating strong passwords).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use multi-factor or two-factor authenticatio<\/b><b>n<\/b><span style=\"font-weight: 400;\"> to prevent unauthorized access to confidential accounts and info.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enable or disable<\/b><span style=\"font-weight: 400;\"> all future Remote Desktop Control requests at any time through the options bar.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"how\"><\/a>How to use Remote Desktop Control<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52426\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Desktop-remote-control.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Remote Desktop Control is quick to turn on and easy to use. Just follow these steps.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>To help a user troubleshoot a tech issue:<\/b><span style=\"font-weight: 400;\"> Simply join a meeting and share your screen. Note that you must be sharing <\/span><span style=\"font-weight: 400;\">your entire screen<\/span><span style=\"font-weight: 400;\"> (not just the RingCentral application) to deploy Remote Desktop Control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>To collaborate or assist with a presentation remotely:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Click on \u201cView options.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Next click \u201cAsk for remote control.\u201d This will then prompt the user who is sharing their screen to approve the remote control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Once approved, the approved user can now remotely control both the mouse and keyboard of the other desktop device.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<div class=\"tip\">\n<div class=\"tip-heading\">\ud83d\udea8<b> Coming soon: <\/b><\/div>\n<p><i><span style=\"font-weight: 400;\">Currently, Remote Desktop Control requires the controller to request permission from the user. <\/span><\/i><b><i>In a future release, users will be able to choose controllers on their side, enabling a two-way flow for Remote Desktop Control.<\/i><\/b><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><b>Try it out now<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With more teams depending on RingCentral for their daily meetings, this is just one of the many ways we break down the barriers to teamwork and simplify communications.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Remote Desktop Control is available now for all RingCentral MVP editions (containing Video) and for RingCentral Video Pro\/Pro+. Get started using this feature today.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Check out our latest innovations and what\u2019s coming in Q3 2022 in our post:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/level-up-your-hybrid-work-game\/\">Exciting new capabilities that level up your hybrid work game<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>By Phillip Liu, Group Product Manager, and Ben Wu, Product Marketing Manager. &nbsp; Remote and hybrid work models improved many of the ways we meet and work together. But they also introduced some complexities too.\u00a0 Think about a video conference where you had to present on someone else\u2019s screen share. How many times did you &#8230;<\/p>\n","protected":false},"author":1067,"featured_media":52428,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-52370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote Desktop Control: Troubleshoot and collaborate over any video meeting | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover Remote Desktop Control, a new way to collaborate virtually. 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