{"id":52359,"date":"2022-06-14T09:58:31","date_gmt":"2022-06-14T16:58:31","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52359"},"modified":"2025-03-13T06:43:08","modified_gmt":"2025-03-13T13:43:08","slug":"spring-2022-smb-feature-update","status":"publish","type":"post","link":"\/us\/en\/blog\/spring-2022-smb-feature-update\/","title":{"rendered":"10 innovations that help small businesses look BIG &#8211; Spring 2022 edition"},"content":{"rendered":"<p>Big companies often have a leg up on smaller businesses: well-known brands, large advertising budgets, and media attention. And then there&#8217;s the regular distraction of IT issues that you try to juggle while growing your business. Sometimes, competing with the big guys can seem like an uphill battle.<\/p>\n<p><span style=\"font-weight: 400;\"><strong>The good news:<\/strong> You have a product or service that customers love. That means you\u2019re on the right track! <\/span><\/p>\n<p><strong>The <em>even better<\/em> news:<\/strong> RingCentral can help give your brand a big-business look, feel, and professional polish&#8230; without a big-business price tag.<\/p>\n<p>We&#8217;re always rolling out powerful new features for our all-in-one communications platform, and this last quarter was no exception. Here&#8217;s what&#8217;s new and exciting in RingCentral MVP, especially for small businesses.<\/p>\n<p><b>Highlights:\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">Move faster with enhanced tools and communication hacks<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#two\"><span style=\"font-weight: 400;\">Supercharge your CRM with Hubspot and Salesforce integration updates<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#three\"><span style=\"font-weight: 400;\">Save time on IT with these new phone capabilities<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Move faster with enhanced tools and communication hacks<img decoding=\"async\" class=\"aligncenter wp-image-52272 size-full\" role=\"img\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/one-app.svg\" alt=\"\" width=\"468\" height=\"370\" \/><\/span><\/h2>\n<h3 class=\"heading h3\">1. Forward calls in 1 click for holidays or breaks<\/h3>\n<p><span style=\"font-weight: 400;\">Your team can now<\/span> <span style=\"font-weight: 400;\">instantly <\/span><b>forward all incoming calls with a single click<\/b><span style=\"font-weight: 400;\"> in the RingCentral app. Whether going on a break or vacation, incoming calls can be forwarded to a recording, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/business-voicemail-greetings\/\">voicemail<\/a>, a co-worker, call queue, shared line, <\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/six-best-practices-for-ivr-scripting\/\"><span style=\"font-weight: 400;\">Interactive Voice Response (IVR)<\/span><\/a><span style=\"font-weight: 400;\"> menu, among others, to make sure all inbound calls are answered, even when you are on holidays.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52157\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Forward-calls.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This feature is available on both RingCentral desktop and mobile apps in June 2022.<\/span><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">If any of your staff go on vacation, they can set all calls to be forwarded to your main <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone line<\/a> or to a colleague. If you close your office, easily set up a fun, personalized announcement or voicemail and bring in your unique brand.<\/span><\/p>\n<h3 class=\"heading h3\">2. Auto Dialer for next-level <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/how-to-improve-customer-experience-and-raise-your-csat-score\/\">customer experience<\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52364 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/GettyImages-476846153-scaled.jpg\" alt=\"\" width=\"2048\" height=\"1365\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Call specific pre-programmed numbers as soon as your phone is taken off the hook. <a href=\"https:\/\/www.ringcentral.com\/auto-dialer.html\">Auto dialers<\/a> are great for employees who need to automatically dial security personnel or an emergency response team on the job.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">RingCentral phone<\/span><\/a><span style=\"font-weight: 400;\"> feature can expedite services by pre-programming numbers for phones to automatically make calls instantly, without having to memorize or manually dial phone numbers.<\/span><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tips<\/h4>\n<p><span style=\"font-weight: 400;\">If you operate <strong>a service business<\/strong> like a hotel or restaurant, you can automatically dial a concierge service or the front desk reception. For example, you can leave a phone out in the lobby for guests to pick up, and your city\u2019s preferred taxi service is immediately dialed, differentiating you in excellent customer experiences as compared to competitive hospitality chains.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you operate <strong>a nightclub<\/strong>, you can have a phone line programmed to automatically dial police or emergency services if your front of site staff need assistance in the late hours of their shifts, or escorting specific customers home safely.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you operate <strong>a healthcare or medical facility<\/strong>, you can have a phone line programmed to automatically dial the local hospital you are affiliated with, in the event of an emergency.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">3. Collaborative whiteboard across mobile and desktop<\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/video.html\"><span style=\"font-weight: 400;\">RingCentral Whiteboard<\/span> <\/a><span style=\"font-weight: 400;\">provides a rich collaborative experience for hybrid teams\u2014no matter where they work from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new Whiteboard allows you to draw, upload files, and brainstorm ideas on a near-infinite digital canvas. It also includes powerful unique capabilities such as a \u201cBring everyone to me\u201d button and minimap to easily find people and jump to specific areas on the canvas:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-51925 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Whiteboard.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">Flip your calls to video and start a whiteboarding session to create more engaging moments with your customers and vendors. Ideate on your next big milestone or brainstorm website ideas.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Whiteboard will be available in June 2022.<\/span><\/i><\/p>\n<h3><b>4. <\/b><b>Customize fax cover pages on mobile and desktop<\/b><\/h3>\n<p>You can now customize fax cover pages by uploading custom designs or using templates to make fax submissions industry compliant, which is critical for industries like government, financial services, insurance, and healthcare:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52154 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Customize-fax.gif\" alt=\"\" width=\"600\" height=\"576\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can also <\/span><span style=\"font-weight: 400;\">send, receive, and manage secure and confidential faxes anytime from any device. All\u00a0 you need is internet access!<\/span><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">You can also upload your branded invoice templates to make sure you showcase your unique brand personality into your documents.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Custom fax cover pages will be available in June 2022.<\/span><\/i><\/p>\n<h2 class=\"heading h2\"><a id=\"two\"><\/a>Supercharge your CRM with Hubspot and Salesforce integration updates<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52151 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Salesforce-and-Hubspot.png\" alt=\"\" width=\"512\" height=\"288\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Many small business sales teams live inside Hubspot or even Salesforce. It\u2019s your lifeline to sales success. That\u2019s why we\u2019re making it even easier for you to connect with your customers within your CRMs.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\">5. Hubspot users can now access SMS, voicemails and faxes right in the app<\/h3>\n<p><span style=\"font-weight: 400;\">With added capabilities for RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>Hubspot integration<\/b><\/a><span style=\"font-weight: 400;\">, end-users can now send and view SMS messages, access voicemail, access fax capabilities, and much more, right within the Hubspot app:\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52152 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-Messagehub.png\" alt=\"\" width=\"395\" height=\"639\" \/><\/p>\n<p><span style=\"font-weight: 400;\">No need to toggle back and forth to RingCentral or any other app &#8211; spend your day in Hubspot and get all the tools you need to delight your customers.\u00a0<\/span><\/p>\n<h4 class=\"h4 heading\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">On average, customers see a <a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/roi-showdown-sms-marketing-vs-email-marketing\/\">98% open rate and 7x engagement on text messages<\/a>\u00a0compared to email<\/span><span style=\"font-weight: 400;\">. <\/span> It\u2019s much easier to type out business SMS on a keyboard than a mobile-only texting platform. Interchange between your desktop and mobile experience anytime and pick up where you left off.<\/p>\n<p>Bonus: you can login to RingCentral and <a href=\"https:\/\/ringcentral.com\/sms\">start texting customers in minutes<\/a>.<\/p>\n<h3 class=\"heading h3\">6. Salesforce users can now SMS customers and warm transfer calls to colleagues<\/h3>\n<p><span style=\"font-weight: 400;\">With RingCentral\u2019s newly enhanced <a href=\"https:\/\/www.ringcentral.com\/apps\/salesforce\"><b>Salesforce integration<\/b><\/a>, users can now click to SMS from a contact in Salesforce, accessible via the Salesforce and RingCentral directory (one click and you are SMSing your customer!). Save time and reach customers faster using SMS.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another exciting enhancement is that RingCentral and Salesforce users can now <\/span><span style=\"font-weight: 400;\">enable their Sales Reps to be able to warm transfer of calls from Salesforce to other colleagues:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52153 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Salesforce-Warm-Transfer.png\" alt=\"\" width=\"510\" height=\"839\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This means that within Salesforce, reps can first speak with a colleague before transferring a call to them. This sets up the next rep for success with the customer and helps small businesses close more deals.\u00a0<\/span><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">Get your sales team to warm transfer calls as much as possible. Before transferring the call to a different employee, ask your team to pass on any relevant information so that the caller does not have to repeat themselves. The original employee can speak to the customer again to introduce the next person who will handle the call and assist the caller as well.\u00a0<\/span><\/p>\n<h3><b>7. <\/b><b>New apps tab in RingCentral desktop app<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Apps<\/b><span style=\"font-weight: 400;\"> tab in the RingCentral desktop app has been redesigned to enhance the discovery and installation of add-ins, bots, and other integrations. Check it out:\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52166 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Apps-tab-e1655216978380.png\" alt=\"\" width=\"1053\" height=\"678\" \/><\/p>\n<p><span style=\"font-weight: 400;\"> A bot is a type of add-in that provides team messaging users with a conversational interface for completing various tasks. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can add in a poll bot, and everyone in the team can launch polls for the group to vote on, to quickly get back a pulse on what the team thinks about specific projects, updates and so on. You can also install the DocuSign integration through the add-ins, so that documents that are signed in DocuSign are immediately imported into the chat, easily searchable and stored in the RingCentral cloud storage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s easier than ever for employees to connect RingCentral with the apps they depend on to save time switching between apps.<\/span><\/p>\n<h4 class=\"heading h3 h4\">\ud83d\udca1Our small business tip<\/h4>\n<p><span style=\"font-weight: 400;\">Connect with the apps you use daily, such as Google, Microsoft, Hubspot, or others, to save time switching between apps. You can also use Add-Ins, and run quick polls with your team members to capture feedback and consensus quickly.\u00a0<\/span><\/p>\n<h2><b><a id=\"three\"><\/a>Save time on IT with these new phone capabilities<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52271 size-full\" role=\"img\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/global-calling.svg\" alt=\"\" width=\"468\" height=\"370\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re delivering new cloud business phone capabilities that reduce critical IT management burdens and deliver time and cost savings for small businesses.<\/span><\/p>\n<h3 class=\"heading h3\">8. Line seizure for emergency services<\/h3>\n<p><span style=\"font-weight: 400;\">You never want to imagine a crisis situation happening at your small business, but as a business owner you are responsible for the safety and security of your employees and customers in your stores, no matter what. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why RingCentral launched this \u201cline seizure\u201d feature to assist in a crisis situation, where emergency service responders can work with business owners to immediately keep their employees safe on site. With your help, emergency services are able to lock down all phone lines within a particular environment (retail location or site) such that they can only make and receive calls to\/from a phone number designated by emergency services.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52158 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Ray-Baum-Image-3.png\" alt=\"Line seizure for emergencies\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This feature used to be offered primarily in traditional, on-premises phone systems only. This is one of the ways RingCentral is closing the gap of advanced phone capabilities between legacy phone systems and cloud VoIP systems.\u00a0<\/span><\/p>\n<h3><b>9. Easy <\/b><b>bulk uploading of new users\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-51431 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Calling-SMS-Fax.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Get a bunch of new employees started in the RingCentral MVP system in minutes &#8211; just 3 easy steps! Save time and get employees onboarded faster, so they can start contributing to your business on Day One.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral makes it easier for business owners to add new users in bulk than ever before, through more intuitive interfaces, drag and drop fields, additional columns for bulk information import, better error handling and feedback mechanisms in the admin portal.\u00a0<\/span><\/p>\n<h3><b>10. A new Resource Center to enhance employee self-service onboarding<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/support.ringcentral.com\/app\/overview\/desktop-web\/using-resource-center-ringcentral-desktop-app.html\"><b>Resource Center<\/b><\/a><span style=\"font-weight: 400;\"> on desktop and mobile has been enhanced with additional pages, along with a new look and feel. Check it out:\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52161 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/Get-Started-Desktop.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s now easier than ever to discover features in the RingCentral app to help you get started, explore new features, get support, and submit feedback.<\/span><\/p>\n<h2><b>Take on the big box with these powerful updates<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Giving your small business a big-business feel isn&#8217;t as complicated (or expensive) as you might think<\/span><span style=\"font-weight: 400;\">. By working with the right software and maximizing their features, any small business can cast a larger, more professional shadow in the marketplace. RingCentral is here to help you do it!<\/span><\/p>\n<hr \/>\n<h3 class=\"heading h3\">See new features in action: Check out a webinar<\/h3>\n<p>Now that you&#8217;ve read the overview, it&#8217;s time to get hands-on. We have tons of helpful webinars to make sure you&#8217;re getting the most out of RingCentral and all of its growing features.\u00a0<strong>Click &#8220;Browse webinars&#8221; to get started:\u00a0<\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/marketo.ringcentral.com\/customer-success-webinars.html\" onclick=\"window.open('https:\/\/marketo.ringcentral.com\/customer-success-webinars.html', '_blank'); return false;\" class=\"shedule-demo-button\">Browse webinars<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Big companies often have a leg up on smaller businesses: well-known brands, large advertising budgets, and media attention. And then there&#8217;s the regular distraction of IT issues that you try to juggle while growing your business. Sometimes, competing with the big guys can seem like an uphill battle. The good news: You have a product &#8230;<\/p>\n","protected":false},"author":1111,"featured_media":52362,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18885],"tags":[],"class_list":["post-52359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>10 innovations that help small businesses look BIG - Spring 2022 edition | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Check out all of the new feature releases and updates from RingCentral that help small businesses work smarter, not harder.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/spring-2022-smb-feature-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 innovations that help small businesses look BIG - Spring 2022 edition\" \/>\n<meta property=\"og:description\" content=\"Check out all of the new feature releases and updates from RingCentral that help small businesses work smarter, not harder.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/spring-2022-smb-feature-update\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-14T16:58:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:43:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/SMB-Q2-innovation-blog-header.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Ashima Bhatt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashima Bhatt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/spring-2022-smb-feature-update\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/spring-2022-smb-feature-update\/\"},\"author\":{\"name\":\"Ashima Bhatt\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a2f52f80160ba00077b7f0cd5ae404cd\"},\"headline\":\"10 innovations that help small businesses look BIG &#8211; 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