{"id":52195,"date":"2022-06-03T10:00:14","date_gmt":"2022-06-03T17:00:14","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52195"},"modified":"2024-07-26T01:53:52","modified_gmt":"2024-07-26T08:53:52","slug":"facilitating-resident-and-family-engagement-in-long-term-care-settings","status":"publish","type":"post","link":"\/us\/en\/blog\/facilitating-resident-and-family-engagement-in-long-term-care-settings\/","title":{"rendered":"Facilitating resident and family engagement in long-term care settings"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The following key points are discussed regarding challenges and strategies in facilitating resident and family engagement in long-term care facilities:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phasing in new relationships to minimize the overwhelming feeling for new residents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing modern communications systems to support effective family visits when in-person visits are not possible<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customizing care, when possible, to meet individual preferences and to make residents more comfortable\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Empowering frontline staff so they can more conveniently and efficiently address resident needs<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb How can healthcare providers ensure HIPAA-compliant collaborative communication within care teams? Read our free guide to learn more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/hipaa_compliant_communication_healthcare_providers.pdf\" data-id=\"69ea4aa3851a9\" id=\"69ea4aa3851a9\">\n\t\t<button tabindex=\"on\"  on=\"tap:69ea4aa3851a9.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Learn how cloud communications platforms enable safe, effective collaboration.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02167\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Read the guide\">Read the guide<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69ea4aa3851a9.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Long-term resident care facilities sometimes struggle with negative perceptions about care and engagement with residents and families. Overcoming this perception is critical to your ability to attract and retain residents and earn the trust of residents and families.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b><a id=\"Key\"><\/a>Key challenges of engagement in long-term care facilities<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The following are key challenges of resident and family engagement in long-term care facilities, along with strategies your facility can use to build trust with residents and families through optimized communication and engagement.<\/span><\/p>\n<h3><b><a id=\"Overwhelming\"><\/a>1. Overwhelming facility relationships<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Moving between healthcare facilities and long-term care, residents meet many people. They interact with medical practitioners as well as various staff members in the residential center.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The number of new people can overwhelm residents going through a significant change in their lives. Do everything you can to make this transition as easy as possible. Phasing in these new relationships may help alleviate some of the stress and pressure.<\/span><\/p>\n<h3><b><a id=\"Obstacles\"><\/a>2. Obstacles to in-person visits<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The pandemic brought to light a critical challenge for care facilities in managing visits between residents and family members. Like other health environments, long-term care facilities implemented visitor restrictions to protect the health and safety of residents and staff.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Naturally, it is inconvenient for all involved when family members cannot see their loved ones. In some cases, they may feel negative sentiments toward the care facility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alleviate some of the problems caused by long-term care restrictions by enabling alternative methods for visits. For instance, providing reliable communications technology that gives residents the ability to communicate visually and verbally can help. Even though it is not the same as an in-person visit, this alternative approach gives families time together. This technology is especially beneficial when family members do not live close to the facility, as it creates more opportunities for interaction.<\/span><\/p>\n<h3><b><a id=\"Resident\"><\/a>3. Resident and family expectations for more customized care<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Some care facilities use standardized processes when coordinating relationships with residents. This approach is viewed as more cost-efficient and convenient, as it limits the amount of time and resources you have to put toward meeting individual needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, standardized approaches may also seem cold and impersonal at times, which is not good for attracting and retaining residents. Customizing care is typically better for long-term engagement. This process begins when a new resident comes on board, and you meet with the resident to learn about their needs, interests, and preferences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, food is one of the aspects of residential life about which people often complain. Personalizing meals or at least offering choices that meet the needs and interests of all residents is helpful.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are certain aspects of residential life that are consistent for each resident. However, doing things to personalize life experiences for residents demonstrates genuine interest in their welfare. It also contributes to your ability to build rapport and trust with residents and their families.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52197\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/long-term-care.jpeg\" alt=\"A long-term care resident engages with people via a mobile phone\" width=\"930\" height=\"620\" \/><\/p>\n<h3><b><a id=\"Empowerment\"><\/a>4. Empowerment of frontline staff<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In a traditional model of residential care, most key decisions are made by administrators and office staff. However, these employees are not the ones who spend the most time with residents. Instead, it is nurses, recreational coordinators, rehab providers, aides, and other frontline workers that interact regularly with residents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Empowering these frontline workers to make certain decisions, or to advocate on behalf of residents, can have a significant impact on engagement. It makes residents feel they have a voice and that the people they get to know and trust have some ability to help them with needs that arise. Family members are also more likely to interact with frontline staff, so they will appreciate the ability of those employees to improve the experience for their loved ones.<\/span><\/p>\n<h3><b><a id=\"Embracing\"><\/a>5. Embracing the role of families<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In some cases, long-term care facilities give minimal consideration to the involvement of a resident\u2019s family in their care process. Keeping family at a distance can cause distrust on the part of family members and growing resentment over limited awareness of the well-being of the loved one.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is more effective for facilities to embrace the role and involvement of family, to the extent that it is beneficial and desirable to the resident. In addition to regular visits, you can keep families engaged with special days and activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another way you can keep families engaged is through some form of ongoing communication. This communication might take the form of a periodic mail or email newsletter. In it, you can offer updates and information about any events going on at the facility, upcoming schedules, and any other pertinent items related to the facility and its residents.<\/span><\/p>\n<h2><b><a id=\"Strengthen\"><\/a>Strengthen resident and family engagement with RingCentral<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Engagement with residents and families is critical to the viability and success of long-term care facilities. It helps you build a happy community attractive to prospective residents. It also helps you earn trust, which boosts your reputation within the community.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is a leading provider of cloud-based communications systems, which makes it a perfect fit to manage your communications and engagement strategies. It equips your staff with cross-channel tools, connection reliability, and best-in-class security features.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html#SFForm?__mscta=2471_92046_3444\"><span style=\"font-weight: 400;\">Deliver the ideal resident experience. See how cloud communications are transforming healthcare. Get the demo. <\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights The following key points are discussed regarding challenges and strategies in facilitating resident and family engagement in long-term care facilities: Phasing in new relationships to minimize the overwhelming feeling for new residents Providing modern communications systems to support effective family visits when in-person visits are not possible Customizing care, when possible, to meet individual &#8230;<\/p>\n","protected":false},"author":292,"featured_media":52196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[13381,43277],"class_list":["post-52195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-cloud-based-communications-platform","tag-resident-engagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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