{"id":52128,"date":"2022-06-01T11:55:45","date_gmt":"2022-06-01T18:55:45","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52128"},"modified":"2025-03-13T08:28:32","modified_gmt":"2025-03-13T15:28:32","slug":"how-to-offer-24-7-customer-service-as-a-small-business-while-still-having-a-life","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-offer-24-7-customer-service-as-a-small-business-while-still-having-a-life\/","title":{"rendered":"How to offer 24\/7 customer service as a small business\u2014while still having a life"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Don\u2019t have an IT team? No problem. Cloud-based communication vendors manage all the technology for you. Just tap into all the great features of an <a href=\"https:\/\/www.ringcentral.com\/internet-phone-service.html\">internet phone service<\/a> using your phone or tablet or computer. It\u2019s really that simple.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52130 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/1_How-your-company_1920x1100.png\" alt=\"\" width=\"1920\" height=\"1000\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The latest communications technology combines phone systems with video meetings and messaging, all in one app, which can help you deliver the service you need. It can also let you and your team have a life outside work. And not only are cloud communications solutions effective, they\u2019re affordable, too.\u00a0<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f<b>\u00a0<\/b>Ready to offer 5-star customer service?<b>\u00a0<\/b>Get strategies for every stage of the customer journey with this <b>free eBook<\/b>.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/long-live-customer-service.pdf\" data-id=\"69fb5211f01d2\" id=\"69fb5211f01d2\">\n\t\t<button tabindex=\"on\"  on=\"tap:69fb5211f01d2.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40Get this free eBook to learn how to win in customer service.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69fb5211f01d2.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">1. What to look for in a cloud-based communications solution\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for a communications solution to help with customer service, here are some factors to consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Experience.<\/b><span style=\"font-weight: 400;\"> Look for a vendor that has worked with many small business owners and understands your concerns.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><a href=\"https:\/\/www.ringcentral.com\/go\/small-business-phone-system.html?BMID=ECOM_NT_7%22\">Mobility<\/a>.<\/b><span style=\"font-weight: 400;\"> With more and more of the workforce working from home, your communication system must be flexible enough to accommodate remote workers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Reliability.<\/b><span style=\"font-weight: 400;\"> Your communication system simply can\u2019t go down. Good cloud communications vendors offer guarantees on reliability. The best will guarantee their systems are up and running 99.999% of the time (this is known as \u201cfive 9s\u201d).<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Insights.<\/b><span style=\"font-weight: 400;\"> The best cloud communications systems provide analytics on how your team uses them. These insights can help you pinpoint, for example, when customers most often contact your company so you can bring additional staff on board at those times.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Integration.<\/b><span style=\"font-weight: 400;\"> Ensure that your communications system connects with other products that you use at your company, such as Microsoft Word or Google Workspace.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Security.<\/b><span style=\"font-weight: 400;\"> Your communications must be secure, because you\u2019re working with customers\u2019 personal information.\u00a0<\/span><\/li>\n<\/ul>\n<div class=\"full-width\">\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/payer-members.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Message, video, phone, fax. All in one app.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-238135116\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-238135116\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 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href=\"https:\/\/www.ringcentral.com\/go\/small-business-phone-system.html?BMID=ECOM_NT_7\" class=\"view-all view-all-white \" data-dl-name=\"Get Started\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Get Started<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-238135116\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-238135116\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2><span style=\"font-weight: 400;\">2. How cloud communications creates work\/life balance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The entire world has moved quickly to remote work. Remote workers can give your business the advantage of more flexible hours, so your customers can contact your business outside of typical work hours.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-52132\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/3_How-your-company_1920x1100.png\" alt=\"\" width=\"1920\" height=\"1000\" \/><\/p>\n<p><span style=\"font-weight: 400;\">However, while remote work can provide opportunities to offer flexible hours for your customers, it can also be a challenge to shift to a remote workforce. How can you ensure quick response times and professional service for your customers?\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Turn your cell phones into your office. <\/b><span style=\"font-weight: 400;\">You can use a <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone number<\/a> that forwards to your mobile phone whenever you choose. You can make and take phone calls via desk phone, computer, and mobile.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find <a href=\"https:\/\/www.ringcentral.com\/go\/small-business-phone-system.html?BMID=ECOM_NT_7%22\">communication solutions<\/a> that allow for<\/span><b> phone, video, messaging, and fax from a single application. <\/b><span style=\"font-weight: 400;\">Just one vendor instead of many.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Ensure that communication analytics are available <\/b><span style=\"font-weight: 400;\">so you can measure productivity and assess customer needs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure your solution is <\/span><b>easy-to-use<\/b><span style=\"font-weight: 400;\">,<\/span> <span style=\"font-weight: 400;\">and has simple customizable settings, just like your smartphone.<\/span><b>\u00a0<\/b><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">3. Automate as much as you can<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s important to make sure that when customers reach out to you, they get to the person who can solve their problems quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud phone systems have what\u2019s called \u201crouting systems,\u201d which help connect your customers to the desired department quickly. Make sure your <a href=\"https:\/\/www.ringcentral.com\/go\/small-business-phone-system.html?BMID=ECOM_NT_7%22\">communication solution<\/a> lets you easily set up phone answering rules, as well as forward and transfer calls.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Let customers help themselves<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Your admin tool should also help you develop simple communication rules that help customers help themselves so you can focus on more urgent calls. For example, find a solution that makes it easy to set up <\/span><span style=\"font-weight: 400;\">a voice-response menu when a customer calls you. Voice-response systems answer the call automatically and an automated voice gives customers options to help themselves, like checking store hours.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-52131\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/2_How-your-company_1920x1100.png\" alt=\"\" width=\"1920\" height=\"1000\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Set up communication solutions quickly and easily\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re feeling tired of your clunky communications system, it may seem daunting to add a new communications hub for your company. With RingCentral, you can set it up in hours, rather than days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/go\/small-business-phone-system.html?BMID=ECOM_NT_7%22\">RingCentral<\/a> also offers the opportunity to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use one app for all your business needs (phone, video, messaging, and fax)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keep your business phone separate from your personal phone<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add new locations, lines, and teams in minutes\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work with a single vendor for simpler management and billing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">RingCentral gives you an affordable solution that combines all your communication needs in a single hub. RingCentral handles your communications with ease, so you\u2019re able to spend time growing your business.\u00a0<\/span><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/payer-members.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Message, video, phone, fax. 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No problem. Cloud-based communication vendors manage all the technology for you. Just tap into all the great features of an internet phone service using your phone or tablet or computer. It\u2019s really that simple.\u00a0 The latest communications technology combines phone systems with video meetings and messaging, all in one app, &#8230;<\/p>\n","protected":false},"author":29,"featured_media":52133,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,43337],"tags":[110,113,1798,125,743,402,2392,291,905,237,356,2088,4613],"class_list":["post-52128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-service-support","tag-business-phone","tag-business-phone-system","tag-business-sms","tag-business-tips","tag-customer-experience","tag-customer-service","tag-enterprise","tag-mobile-workforce","tag-mobility","tag-productivity","tag-remote-work","tag-support","tag-unified-communications-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to offer 24\/7 customer service as a small business\u2014while still having a life | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Don\u2019t have an IT team? 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