{"id":52058,"date":"2022-05-17T10:00:17","date_gmt":"2022-05-17T17:00:17","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52058"},"modified":"2024-07-28T18:50:10","modified_gmt":"2024-07-29T01:50:10","slug":"making-the-case-for-robust-communications-at-the-local-agency-level","status":"publish","type":"post","link":"\/us\/en\/blog\/making-the-case-for-robust-communications-at-the-local-agency-level\/","title":{"rendered":"Making the case for robust communications at the local agency level"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The following key points are discussed in this article about digital communications systems for government agencies:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The importance of modernized digital communications to execute a citizen-first approach to government<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leveraging ARPA and Infrastructure funds allocated toward technology infrastructure and broadband expansion<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reasons why cloud-based solutions optimize scalability, adaptability, and security in your digital communications<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40 \u200a\ud83d\udc40Why do 56.7% of state and local agencies surveyed feel their citizen engagement and communications are very important? Grab our government research report to get the whole story.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/state-local-government-communications-and-collaboration.pdf\" data-id=\"69dc7c8e195de\" id=\"69dc7c8e195de\">\n\t\t<button tabindex=\"on\"  on=\"tap:69dc7c8e195de.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a\ud83d\udc40  Learn how the public sector is moving to cloud communications to better meet the expectations of the communities they serve.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02213\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get some answers\">Get some answers<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69dc7c8e195de.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Government offices and agencies have long lagged behind the private sector in terms of innovation and evolution. Unfortunately, delays in advancing technology also lead to delays in optimizing the execution of your primary responsibilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communications is one area where technology has advanced significantly in recent years. The importance of communication in delivering an optimized experience, whether in a public or private organization, has increased as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following is a look at why access to American Rescue Plan Act and Infrastructure Bill funding makes now an ideal time to boost your communications infrastructure to serve your community in the most effective way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><b><a id=\"Why\"><\/a>Why digital communications matter<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To recognize the importance of modernizing your agency\u2019s communications system, you must first realize the citizen-centric nature of your purpose. Increasingly, federal, state, and local governments are shifting their cultural orientations to prioritize the needs and experiences of the people they serve.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The people you serve function in a digital-centric communications world that is long-established in the private sector. The more comprehensive digitization has become in people\u2019s lives, the more jarring it is when certain government systems are antiquated. For citizens, delays in digital adaptation and the perception that there is limited concern for constituent interests are closely aligned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In contrast, investing in your digital infrastructure and communications system demonstrates a commitment to the public. It helps you develop or improve trust, and enhances the relationships you want with community members. Building trust, and improving your communication, ties directly into improved community engagement.<\/span><\/p>\n<h3><b><a id=\"Prioritizing\"><\/a>Prioritizing ARPA and Infrastructure funds<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One of the reasons that now is the ideal time to upgrade your local agency\u2019s communications system is the unique access you have to relief and infrastructure funding. The American Rescue Plan Act and the November 2021 Bipartisan Infrastructure Bill both allocated funds toward digital infrastructure and expanded broadband access.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Due to the rare funding access, many local governments have been pushing digitization to the top of their project schedules. Ironically, investing in better communications should lead to improved efficiency in budget utilization for other projects to follow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Broadband internet expansion means that local government agencies and community members have more universally-reliable access. This point is important due to increased emphasis on equitable service in government operations. It allows your local agency to communicate through all popular digital channels to reach your constituents.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-52059\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/government-body.jpeg\" alt=\"A government agency employee is happy to have internet access. Using laptop at her desk.\" width=\"930\" height=\"620\" \/><\/p>\n<h3><b><a id=\"Communications\"><\/a>Communications project considerations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you decide to invest in a more robust communications system, it is important to consider your goals and objectives to do it the right way. Communication technology is only useful to the extent that it equips your people with the tools they need to implement your communications strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following are some points to keep in mind as you look to optimize your communications system for your agents and your citizens:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cloud-based solutions<\/b><span style=\"font-weight: 400;\">: Modern communications platforms are cloud-based. The data is hosted and stored by a third-party provider. As opposed to on-premise solutions, a cloud provider reduces your infrastructure requirements, allows for cost-efficient scalability, and optimizes security.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Adaptable support<\/b><span style=\"font-weight: 400;\">: With a cloud solution, your agents can facilitate inbound and outbound communications whether they are in an office or on the go. This mobile flexibility improves collaboration between on-site employees and those in the field and ensures the most timely responses to public needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integration with existing systems<\/b><span style=\"font-weight: 400;\">: Data analytics and business intelligence are other areas in which government agencies are playing catch-up to the private sector. Integrating your digital communications platform with other business systems allows you to build a more holistic tech infrastructure. A cloud communications solution simplifies your ability to gather feedback data from the public. It is also easy to track and organize notes on interactions with citizens.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advanced security<\/b><span style=\"font-weight: 400;\">: Privacy and security are critical to the operations of local government agencies. To share sensitive documents and information, it is imperative that you have extreme confidence in the security protocols of your platform. Best-in-class cloud-based communications systems feature multi-factor authentication, message encryption, and more of the most modern security measures.<\/span><\/li>\n<\/ul>\n<h2><b><a id=\"How\"><\/a>How to get started<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The first step in upgrading your communications system is to set your communications goals, and to outline common communications inflows and outflows. Doing so helps ensure you get the right platform to meet your long-term needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Assign a committee or a group of representatives to lead your digitization effort and sourcing of a digital communications system. This team should evaluate how private sector organizations or other government entities are using communications systems effectively.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find the right digital communications system to meet your agency\u2019s objectives. Plan resources and time to train your personnel on the updated system. This is an often overlooked aspect of a major technology overhaul. Also consider the cultural shift needed. Technology plays an important role, but your ability to optimize communications with the communities you serve is only possible if your culture supports it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/government-main.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: How government agencies can overcome procurement challenges to benefit from the Infrastructure Bill and ARPA funding<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg 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data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-735630821\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-735630821\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b><a id=\"Modernize\"><\/a>Modernize your communications with RingCentral<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The importance of communications technology in meeting or exceeding the needs of your citizens cannot be overstated. The ability to apply rare government funding to IT upgrades makes now the right time to prioritize this type of project.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral offers all of the benefits you need in a best-in-class unified communications solution. It facilitates more effective and efficient interactions across all popular communications channels, improved collaboration inside and between agencies, and top privacy and security for constituent and agency data. <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/government-agencies.html?__mscta=3124_91942_3444\"><span style=\"font-weight: 400;\">See our government solutions in action when you get a demo<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights The following key points are discussed in this article about digital communications systems for government agencies: The importance of modernized digital communications to execute a citizen-first approach to government Leveraging ARPA and Infrastructure funds allocated toward technology infrastructure and broadband expansion Reasons why cloud-based solutions optimize scalability, adaptability, and security in your digital communications &#8230;<\/p>\n","protected":false},"author":29,"featured_media":52060,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43191],"tags":[15656,970,43243],"class_list":["post-52058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","tag-communications-systems","tag-government","tag-infrastructure-funding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Making the case for robust communications at the local agency level | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Upgrade your communications with RingCentral. 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