{"id":52029,"date":"2022-05-16T16:49:09","date_gmt":"2022-05-16T23:49:09","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52029"},"modified":"2025-07-01T00:24:42","modified_gmt":"2025-07-01T07:24:42","slug":"enterprise-connect-how-next-gen-solutions-are-driving-a-new-era-of-productivity","status":"publish","type":"post","link":"\/us\/en\/blog\/enterprise-connect-how-next-gen-solutions-are-driving-a-new-era-of-productivity\/","title":{"rendered":"How next-gen solutions are driving a new era of productivity"},"content":{"rendered":"<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Next-gen tools will improve worker mobility and productivity and deliver great end-user experiences for all<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Organizations are using our highly visual and customizable analytics tools to identify trends, spot opportunities, and address bottlenecks<\/span><\/li>\n<li><span style=\"font-weight: 400;\">RingCentral customers are leveraging intelligent capabilities like AI and automation to improve interactions for customers and workers alike <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Using an open platform with APIs and integrations allows workers to do more by bringing the apps that we depend on into the RingCentral app<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udcf1\ud83d\udcbb \ud83d\udcb8How is cloud-based technology revolutionizing communications? Grab our white paper to take a deeper look at some RingCentral API vertical use cases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/revolutionizing_communications_with_rc_apis.pdf\" data-id=\"69e052b19ae62\" id=\"69e052b19ae62\">\n\t\t<button tabindex=\"on\"  on=\"tap:69e052b19ae62.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the white paper<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Learn how the cloud has enabled game-changing communication capabilities for businesses of all sizes and across sectors.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01968\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Read the white paper\">Read the white paper<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69e052b19ae62.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">In the last couple of years, we\u2019ve seen unprecedented changes in how people work and the tools they need to get the job done. For decision-makers charged with defining this new era of work, <strong>Enterprise Connect<\/strong> is a must-attend event for exploring the challenges facing today\u2019s companies as well as the innovations that will help organizations drive their best results yet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here at RingCentral, we\u2019re relentlessly focused on helping people work better together, with new AI-driven features and exciting integrations that connect our award-winning messaging, video, and phone platform with other business tools workers use every day.<\/span><\/p>\n<h2><b><a id=\"Theater\"><\/a>RingCentral Theater at Enterprise Connect 2022<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At the RingCentral Theater at <strong>Enterprise Connect 2022<\/strong>, we were excited to highlight these advances\u2014and also to talk about how our vertical solutions and global service provider and ISV partnerships provide an edge\u2014via 48 power-packed sessions presented over three days.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s so much you won\u2019t want to miss when it comes to learning about next-gen tools that will improve worker mobility and productivity, and deliver great end-user experiences for all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some highlights you won\u2019t want to miss from our Innovation track, in which we explored specific features and innovations that are propelling value for our customers. You\u2019ll also want to catch key discussions from our Partnerships track, in which we looked at how organizations are driving even better results via our relationships with global hardware, software, and telecom partners, and our Solutions track, which explored key benefits for specific industry verticals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b><a id=\"Innovation\"><\/a>Innovation track highlights<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Jump-starting greater value and better results from your communication tools starts with conversations like the ones we had at Enterprise Connect. Get caught up now with these Innovation track highlights, and learn how companies are pushing the envelope using innovative new communications capabilities.<\/span><\/p>\n<h3><b><a id=\"Next-generation\"><\/a>Next-generation business analytics for UCaaS<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Enterprises have been talking about the power of analytics for years now, but when it comes to communications systems, real-time and historical performance data is still an underused asset.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to selecting a UCaaS solution, far too many organizations don\u2019t probe deep enough into the capabilities or consider the full potential for what they can achieve with robust insights. That\u2019s probably why so many solutions come up short. For example, in this session, we presented the recent survey finding that 97% of IT admins need more detailed information to be able to troubleshoot issues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But optimizing system performance and addressing technical issues is just the tip of the iceberg for what companies can achieve when business and IT decision-makers have next-gen <a href=\"https:\/\/www.ringcentral.com\/office\/features\/analytics-portal\/overview.html\">analytics<\/a> at their fingertips.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this session, Keith Renison, RingCentral\u2019s Senior Product Marketing Manager for Analytics, looked at some of the differentiators that have helped 70% of RingCentral\u2019s enterprise customers solve key business problems and drive better results and value using real-time and historical performance data.<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=eLhs90uugcU\"><span style=\"font-weight: 400;\">Watch the recap now<\/span><\/a><span style=\"font-weight: 400;\"> to hear about some real-life use cases from organizations that are using our highly visual and customizable analytics tools to identify trends, spot opportunities, and address bottlenecks, unleashing better performance.<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/eLhs90uugcU\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/eLhs90uugcU\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/eLhs90uugcU\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h3><b><a id=\"Transforming\"><\/a>Transforming EX and CX with AI and automation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to digital interactions, there remain some big gaps between what customers want (and businesses want to deliver) and the reality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, more than half of companies believe that a significant proportion of customer service interactions will shift to self-service handling in the near future, and believe that AI and automation will pave the way to this modernization. And given the current state of phone service channels\u2014which often requires having to deal with multiple agents and explain the problem or request multiple times\u201481% of consumers prefer to start with digital too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But according to data presented at Enterprise Connect by Mark Vogel, RingCentral\u2019s Senior Product Marketing Manager for CX, we\u2019re still a long way off from achieving the vision of self-serve digital channels as a one-stop-shop. Currently nearly three-quarters of businesses say their digital interactions frequently need to be escalated to an agent for resolution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key to bridging this gap? The increasingly sophisticated capabilities of AI and automation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are a number of ways intelligent capabilities are poised to move the needle on delivering the types of interactions both businesses and their customers want:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conversational AI leverages natural language processing and understanding to get to the heart of customer needs\u2014without having to transfer to a live agent<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When a query or issue exceeds a bot\u2019s capabilities, AI-powered smart routing connects customers to the best possible agent to meet the specific need, reducing time spent on calls and the number of conversations required to achieve a resolution.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-based coaching tools use keyword and sentiment data from customer conversations to automatically provide agents with insights they need to address queries quickly and to customers\u2019 satisfaction.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These capabilities are driving improvements right across the customer journey. They\u2019re also improving the employee experience by empowering workers to be more impactful and productive in their roles.<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=aS1j8mBtmRI\"><span style=\"font-weight: 400;\">Watch the recap of this session now<\/span><\/a><span style=\"font-weight: 400;\"> to learn how AI and automation are improving interactions for customers and workers alike and some of the ways actual RingCentral customers are raising the bar using intelligent capabilities.<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/aS1j8mBtmRI\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/aS1j8mBtmRI\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/aS1j8mBtmRI\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h3><b><a id=\"Open-Platform\"><\/a>Do more with an Open Platform and a full API portfolio<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The abundance of business apps may be a boon for getting work done\u2014but many businesses are discovering that tool overload is also a productivity thief: 69% of workers lose an hour every single day just toggling between the various apps they need to do their jobs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, growing customer demands\u2014for example, the majority of consumers with positive perceptions of businesses that offer SMS or social media as channels\u2014mean that toolbox just keeps growing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In our open platform session, RingCentral\u2019s Senior Manager of Platform Marketing Jeff Rogers explored how using an open platform with APIs and integrations allows workers to do more\u2014by bringing the apps that we depend on into the RingCentral app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/exciting-new-add-ins-help-you-do-more-with-ringcentral\/\">RingCentral Add-ins<\/a> <\/strong>allow organizations to bring the core functionalities of your favorite business apps, from Jira to Trello to Aha! to Google Drive, with ready-to-go installations, or to customize their own.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=ewAK3C9jW6E\"><span style=\"font-weight: 400;\">In this recap<\/span><\/a><span style=\"font-weight: 400;\">, you\u2019ll learn about new <a href=\"https:\/\/developers.ringcentral.com\/add-ins\">RingCentral Add-ins<\/a>, which allow workers to complete tasks right from the RingCentral app and provide exciting new capabilities to businesses. You\u2019ll hear some innovative customer use cases and learn how easy it is to do more with our open platform\u2014without burdening employees with more apps or work.<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/ewAK3C9jW6E\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/ewAK3C9jW6E\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/ewAK3C9jW6E\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2><b><a id=\"More-innovations\"><\/a>More innovations on the way<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s a lot going on at RingCentral\u2014and many more innovations on the way that will enable better employee and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/category\/customer-experience\/\">customer experiences<\/a> and continue propelling value for our customers. The future of next-gen solutions means leveraging intelligent capabilities to propel greater value and better results from your communication tools. <\/span><\/p>\n<p>Check out these photos from our awesome <a href=\"https:\/\/go.ringcentral.com\/enterprise-connect-2022.html\"><strong>Enterprise Connect<\/strong><\/a> booth, and we&#8217;ll see you next year!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Next-gen tools will improve worker mobility and productivity and deliver great end-user experiences for all Organizations are using our highly visual and customizable analytics tools to identify trends, spot opportunities, and address bottlenecks RingCentral customers are leveraging intelligent capabilities like AI and automation to improve interactions for customers and workers alike Using an open &#8230;<\/p>\n","protected":false},"author":29,"featured_media":52034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390,18391],"tags":[1611],"class_list":["post-52029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","category-it-leadership","tag-events"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How next-gen solutions are driving a new era of productivity | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"How can next-gen solutions drive a new era of productivity? 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