{"id":52014,"date":"2022-05-12T15:04:41","date_gmt":"2022-05-12T22:04:41","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=52014"},"modified":"2023-01-18T03:26:44","modified_gmt":"2023-01-18T11:26:44","slug":"how-voice-will-change-everything","status":"publish","type":"post","link":"\/us\/en\/blog\/how-voice-will-change-everything\/","title":{"rendered":"Voice will change EVERYTHING in the workplace. Here\u2019s how"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There\u2019s power in speaking up\u2014particularly in the workplace. Whether it was connecting colleagues during those isolated early pandemic days or unlocking hidden insights from customer conversations, voice communications pull more weight than you might expect.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Funny enough, it wasn\u2019t that long ago that many pundits <\/span><strong><a href=\"https:\/\/www.theguardian.com\/global\/2018\/jun\/24\/landline-mobile-guide-death-telephone\">predicted the death of the phone call<\/a><\/strong><span style=\"font-weight: 400;\">. But the pandemic changed just how much we value using our voices in our day-to-day work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/10-ways-voice-will-disrupt-the-workplace.pdf\" data-id=\"69f5166932082\" id=\"69f5166932082\" data-form-type=\"cta download banner ENTERPRISE\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download orange\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--1506058645\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M213.846 96.959C222.779 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#002855\"\/>\n\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#F6F5F1\"\/>\n\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.235 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">The New Age of Voice<\/div>\n<div class=\"text-banner-cta-download\">From 5G to conversational AI, here&#8217;s where voice communications are going in the next 10 years.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:69f5166932082.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">Get the eBook<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">From 5G to conversational AI, here&#8217;s where voice communications are going in the next 10 years.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the eBook\">Get the eBook<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f5166932082.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Thank you!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voice is here to stay, and it&#8217;s poised to revolutionize how we work. Here are our predictions on where voice technologies are headed:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"voice\"><\/a>1. Voice-assisted technologies are on the rise<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Having an assistant is a huge time-saver\u2014and with voice technologies on the rise, that extra help is no longer the domain of high-level executives only.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From Alexa to Siri, voice assistants have become key helpers in our personal lives. Sixty-five percent of adults aged 25 to 49 say they talk to a voice-enabled device at least once a day and about half of U.S. adults use a voice-activated device while driving.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re using voice assistants to search for information, provide directions, play music, and perform countless other tasks every day. As these technologies continue to proliferate, we\u2019ll be able to do more at work\u2014scheduling or cancelling meetings, reading out notes, and more\u2014simply by asking.<\/span><b><\/b><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"ai\"><\/a>2. AI is making voice an ambient experience<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As voice technologies become more sophisticated and powerful, they are seamlessly and invisibly making life easier for workers\u2014while providing tremendous impact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is thanks to AI, which layers with voice technologies to reduce key communication challenges.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take <\/span><a href=\"https:\/\/blogs.oracle.com\/digitalassistant\/post\/oracle-enhances-oracle-digital-assistant-with-multilingual-capabilities\"><span style=\"font-weight: 400;\">Oracle\u2019s enhanced digital voice assistant<\/span><\/a><span style=\"font-weight: 400;\">, which can recognize not only everyday dictionary terms but also acronyms and jargon used internally by employees. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It also offers multiligual support and customized vocabulary capabilities so that it understands exactly what users need.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h3 h2\"><b><a id=\"phone\"><\/a>3. 5G will change what\u2019s possible with phone calls<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You may be familiar with 5G\u2019s ability to stream data at ultra high speeds but you may not have considered how this will affect how we use the phone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Until 5G came along, problems such as network congestion and latency limited how efficiently voice data could move between endpoints. For users, this caused familiar issues such as lags and jitter during calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only does the speed of 5G do away with these quality issues, but the extra bandwidth supports innovative and interactive new features, such as the ability to share screens or play a game together, during a regular old voice call.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"conversational\"><\/a>4. Conversational AI will take efficiencies to new levels<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If some of these advanced capabilities sound like pipe dreams, that may be due to experiences with early versions of voice assistants and bots. Admittedly, these often lacked the sophistication to understand queries and requests that weren\u2019t preprogrammed, and often resulted in user frustration\u2014and likely the need to speak with a human.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But Conversational AI is transforming bot interactions to be as effective as those with real people. Conversational AI uses technologies such as machine learning and natural language processing to improve how bots interact.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This opens up opportunities to create automated channels that are more engaging, human, and better able to get to the heart of user needs.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"investments\"><\/a>5. Voice investments will boost revenue<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The use of voice innovations doesn\u2019t only drive better employee and customer experiences\u2014it also has a big potential to affect the bottom line.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is due to improved efficiencies and the ability to drive better results with less lift. For example, with voice-based solutions you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide faster customer responses, shrinking call times and improving satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer more personalized services and experiences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce the amount of time employees spend on mundane tasks such as scheduling<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Improving experiences and removing barriers is an opportunity for revenue growth, due to a resulting boost to customer satisfaction and employee retention and less time lost to inefficiencies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to a study from the Center for the Future of Work, innovative companies plan to spend 3% of total revenues in the next few years building voice capabilities\u2014and are banking on more than double the ROI from these voice investments.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>More ways voice will disrupt the workplace<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These insights are just the tip of the iceberg.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From reducing the risk of cyberthreats to gleaning actionable insights from the tone and phrases used in customer phone interactions, voice communications are transforming countless aspects of work as we know it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To find out all the ways voice will continue to disrupt the workplace over the next few years, <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/ebook\/10-ways-voice-will-disrupt-the-workplace.pdf\"><span style=\"font-weight: 400;\">download our new eBook<\/span><\/a><span style=\"font-weight: 400;\"> now.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s power in speaking up\u2014particularly in the workplace. Whether it was connecting colleagues during those isolated early pandemic days or unlocking hidden insights from customer conversations, voice communications pull more weight than you might expect. Funny enough, it wasn\u2019t that long ago that many pundits predicted the death of the phone call. But the pandemic &#8230;<\/p>\n","protected":false},"author":29,"featured_media":52015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[1118,4072],"class_list":["post-52014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-phone","tag-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Voice will change EVERYTHING in the workplace. Here\u2019s how | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"There\u2019s power in speaking up\u2014particularly in the workplace. Whether it was connecting colleagues during those isolated early pandemic days or unlocking\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-voice-will-change-everything\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voice will change EVERYTHING in the workplace. Here\u2019s how\" \/>\n<meta property=\"og:description\" content=\"There\u2019s power in speaking up\u2014particularly in the workplace. 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