{"id":51883,"date":"2022-05-03T10:00:42","date_gmt":"2022-05-03T17:00:42","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51883"},"modified":"2022-05-02T15:26:17","modified_gmt":"2022-05-02T22:26:17","slug":"chronic-care-management-via-voice-the-impact-on-payers","status":"publish","type":"post","link":"\/us\/en\/blog\/chronic-care-management-via-voice-the-impact-on-payers\/","title":{"rendered":"Chronic care management via voice: the impact on payers"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice-only telehealth grew significantly in late 2021, and patients reported much higher levels of satisfaction with this appointment format.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telehealth allows doctors to check in more regularly with patients and monitor basic health data remotely, reducing the number and cost of in-person visits.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technology and innovation have advanced opportunities for reliable telehealth, including collaborative care among geographically-dispersed practitioners.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payers can support the growth of video-based telehealth by educating members and providers about the health and cost advantages gained from its use.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb What&#8217;s the key to better patient experiences and outcomes? Get our free infographic of winning healthcare communications strategies to find out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/infographics\/ringcentral-five-winning-strategies-for-healthcare-communications-infographic.pdf\" data-id=\"69f3adfcd2c0c\" id=\"69f3adfcd2c0c\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f3adfcd2c0c.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the infographic<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Want successful, efficient, effective healthcare communications? Employ these 5 key strategies.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-00086\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the infographic\">Get the infographic<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f3adfcd2c0c.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Voice-only telehealth has been on the rise since late 2021, in part because of increased use in chronic care management. Additionally, Medicare now accepts telehealth visits for coverage, making it more financially viable for practitioners to manage routine appointments this way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The growth of phone telehealth impacts payers as well. It has a lower cost structure than regular in-person visits, so payers generally support its use.<\/span><\/p>\n<h2><b>How higher levels of voice-only telehealth visits affect payers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The following is a look at the ways in which health payers are affected by higher levels of voice-only telehealth visits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><b>More regular preventative visits<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many patients dealing with chronic health conditions have a difficult time getting to in-person visits on a regular basis. Delayed visits impact a patient\u2019s health and associated stress when struggling with health uncertainty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telehealth can fill gaps between in-person visits. More regular check-ins allow doctors to gauge whether a patient is in need of urgent or emergency care. Some patients have machines at home for monitoring and testing. Doctors have access to the data and can communicate with patients on calls about any concerns about the results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More regular preventative check-ins save payers a lot of money on the more extensive emergency care that would otherwise come into play more often.<\/span><\/p>\n<h3><b>Reduced hospital visits<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Chronic care patients make up a large percentage of hospital admissions and readmissions. Hospital visits, especially those requiring emergency care, are very expensive for the healthcare system and its payers. Therefore, focusing on preventative care to reduce the amount of urgent and emergency care is a core strategy for minimizing costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Often, patients that wind up in the hospital could have avoided the need for admission if they had more regular contact with their physician. This is especially true if physicians monitor health remotely and identify concerning data early. Telecalls allow for fast check-ins with patients when concerns arise.<\/span><\/p>\n<h3><b>Impact of technology and equipment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As the equipment and technology used in medicine continue to advance, so do the costs of the healthcare system. Hospitals and clinics must cover these costs in their billing practices, including their negotiations with health insurance carriers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The investment in a quality, dependable communications system for managing regular telehealth visits pales in comparison to the costs of equipment physicians use during urgent and emergency care visits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many medical practices rely on a unified communications system to manage their telehealth appointments. These systems deliver a reliable connection, allow doctors to keep and organize notes during visits, and efficiently provide follow-up communication such as post-care visit summaries. Cloud-based cross-platform systems also allow health teams more efficient methods of collaboration in care management. General practitioners and specialists in different locations can work together to manage patient care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By supporting the push for more telehealth appointments, payers are indirectly encouraging practitioners to invest in more efficient communications systems that offer long-term cost efficiencies to the health system.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51886\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/05\/telehealth-patient.jpeg\" alt=\"A patient wearing a mask has a telehealth visit with her masked healthcare provider\" width=\"930\" height=\"620\" \/><\/p>\n<h3><b>Additional ways voice-only telehealth benefits payers<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are a number of other ways in which telehealth boosts chronic care management and reduces costs for payers and the entire health system, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Test review appointments: <\/b><span style=\"font-weight: 400;\">Doctors can review the results of diagnostic tests via telehealth, reducing the need for an extra in-person appointment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>More preventative care education:<\/b><span style=\"font-weight: 400;\"> Healthcare providers sometimes offer access to nutritionists and other wellness management professionals who offer affordable access to these educational resources for chronic patients.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Wider specialist provider access:<\/b><span style=\"font-weight: 400;\"> Telehealth eliminates geographical obstacles that prevent patients from gaining access to specialists that aren\u2019t near them. Specialists can visit with patients on the phone and then coordinate care with the general practitioner using telecommunications.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved claims processing:<\/b><span style=\"font-weight: 400;\"> As providers upgrade their technology infrastructure with unified communications systems, the transmission of claims and other documents is easier and safer. This simpler, faster transmission process allows for more predictability in planning for payouts and reimbursements for payers.<\/span><\/li>\n<\/ul>\n<h2><b>How payers can promote voice-only telehealth<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Payers don\u2019t have to sit on the sideline, hoping that doctors and patients will continue to embrace voice-only telehealth. You can play a key role in encouraging the growth trend to continue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some patients don\u2019t even realize that telehealth is an option for them. Promotional campaigns, including mailers and direct mailers, help make people aware that voice-only telehealth is now covered by insurance. More engaging brochures and website information can promote the benefits of chronic care management through more regular check-ins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Payers can also communicate the value of voice-based telehealth to the entire health system directly with providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/physician-turnover.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: Payer costs skyrocket with physician turnover<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div 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data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1092833927\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1092833927\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>RingCentral powers voice-only telehealth<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Voice-only telehealth is a win-win-win for all key stakeholders in the healthcare system. Patients have access to more regular routine visits, which allow them to discuss concerns with their doctors. Earlier detection of emerging issues can be addressed before they lead to expensive hospital admissions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A unified communications system provides a reliable, cost-effective, and accurate communications solution for telehealth appointments and other communication processes within the healthcare sector. RingCentral is a leading provider of a comprehensive, cloud-based communications platform that allows for optimized communication, record-keeping, and schedule coordination. It also has advanced security features, which are critical when handling private, sensitive health information and documents.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html?__mscta=2469_91701_3444\"><span style=\"font-weight: 400;\">Cloud communications systems are transforming healthcare, and RingCentral is at the forefront of that transformation. Find out how RingCentral enables telehealth today.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights Voice-only telehealth grew significantly in late 2021, and patients reported much higher levels of satisfaction with this appointment format. Telehealth allows doctors to check in more regularly with patients and monitor basic health data remotely, reducing the number and cost of in-person visits. Technology and innovation have advanced opportunities for reliable telehealth, including collaborative &#8230;<\/p>\n","protected":false},"author":292,"featured_media":51885,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[43259,43258],"class_list":["post-51883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-chronic-care-management","tag-voice-only-telehealth"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chronic care management via voice: the impact on payers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Voice-only telehealth has been on the rise since late 2021. 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