{"id":51793,"date":"2022-04-19T08:46:59","date_gmt":"2022-04-19T15:46:59","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51793"},"modified":"2024-08-05T06:29:15","modified_gmt":"2024-08-05T13:29:15","slug":"6-reasons-for-insurance-call-centers-to-choose-ucaas","status":"publish","type":"post","link":"\/us\/en\/blog\/6-reasons-for-insurance-call-centers-to-choose-ucaas\/","title":{"rendered":"6 reasons for insurance call centers to choose UCaaS"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u200bInsurance contact centers are adopting Unified Communications as a Service (UCaaS) to support a work-from-anywhere model.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">UCaaS offers several benefits to insurance call centers, including reduced costs, improved communications, and higher first-contact resolution rates.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral offers market-leading UCaaS to meet your end-to-end communications needs.\u200b\u200b\u200b<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udda5\ufe0f \ud83d\udcb8 \ud83d\udcf1\ud83d\udc69\ud83c\udffc\u200d\ud83d\udcbb Can you name the top 5 trends shaping the digital future of insurance? Grab our eBook to get up to speed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/trends_digital_future_insurance.pdf\" data-id=\"6a1f1d6fede28\" id=\"6a1f1d6fede28\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a1f1d6fede28.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Find out the latest stats surrounding the insurance industry\u2019s digital transformation with our free eBook.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02319\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a1f1d6fede28.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Unified Communications as a Service (UCaaS) has been a hot topic in business over the last few years since the onset of the pandemic. This category of cloud-based communications software is foundational to the optimization of cross-platform interactions with clients or dispersed workers because it creates seamless transitions from one platform to another.<\/span><\/p>\n<h2><b>Critical benefits of UCaaS for insurance call centers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There are many benefits to UCaaS that apply to the insurance sector, particularly <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call centers<\/a>. The following are six of the most critical benefits of UCaaS to consider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><b>1. Work-from-anywhere capabilities<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The work-from-anywhere model has become popular due to COVID social-distancing protocols. It means employers allow employees to work from an office, remotely (such as from home), or in a combination of the two (aka hybrid). To support remote workers during the pandemic, companies had to invest money and resources to equip and train agents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Combined with an already beefed-up digital infrastructure, UCaaS provides a powerful engine for a flexible work environment. Employees can easily interact with each other and send and receive calls to\/from clients from anywhere. Conversations are easily stored with clients across all platforms. Additionally, the ability to work from an office or remotely attracts a larger pool of talented people and makes it easier to achieve work-life balance.<\/span><\/p>\n<h3><b>2. Reduced costs<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Insurance companies save money in several ways with UCaaS. First, remote workers reduce the amount of power and utility consumption in an office. You may even be able to reduce the size of your office and lease.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud-based solutions are more cost-effective because your organization doesn&#8217;t need the amount of hardware and security measures you would with an on-premises system. You likely only need computers and ancillary tools and handsets (or just headsets) for your agents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Costs for the service are scalable based on the number of users. Therefore, it is easy to ramp up your subscription if you hire more reps.<\/span><\/p>\n<h3><b>3. Better teamwork and collaboration<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Inspiring collaboration in a dispersed workforce is a challenge. It is the kind of challenge unified communications helps to resolve, though.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your agents can transition easily from contact with a client to an interaction with a colleague. Thus, if a question or concern comes up, it is quickly addressed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managers or team leaders can also hold virtual meetings through video chat or conferencing systems. The optimized security helps protect against disruptions to these conversations.<\/span><\/p>\n<h3><b>4. Improved customer satisfaction<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Optimized communication is a key component to high levels of customer satisfaction. Insurance clients have preferences as to the types of messages they receive and the channel through which they receive them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For proactive communication, UCaaS allows you to efficiently send out information, updates, and other items to many clients through various platforms to suit their preferences. When handling customer-initiated contact, your agents can seamlessly move from one channel to another depending on the method used by the client. One agent can interact across all key channels used, such as chat, text, instant messaging, phone, social media, or web\/video conferencing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Transitioning from one platform to another in the midst of the same contact with a client is simple as well. Some channels work best for quick questions and replies, whereas others are better for more involved conversations. If the interaction starts in chat or instant messaging, the agent can quickly shift to a phone call if the client needs to discuss more in-depth. This process can strengthen first-contact resolution rates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First-call resolution rates should also be improved when clients get routed intelligently to the right person after answering a few basic prompt questions at the start of a call. Alternatively, if a client interacts with one agent and has questions that require transfer, that agent can easily find the right contact from the company&#8217;s directory and transfer the client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The net-net is that an improved customer experience powered by unified communications helps drive retention and loyalty, enables more personalized and targeted outreach, and encourages more cross-product purchases (upsell\/cross-sell).<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51803\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/improved-cx.jpeg\" alt=\"A smiling insurance customer has improved experience with UCaaS\" width=\"930\" height=\"618\" \/><\/p>\n<h3><b>5. Easy app integration<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Insurance companies often use other software solutions to manage customer relationships, collect data, and automate communication. Salesforce (CRM), Outlook, Google, and various analytics software programs are examples.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The connection with CRM solutions is especially beneficial given their importance in the company&#8217;s holistic view of the customer. Combining communication histories from UCaaS with the profile and behavioral data stored in a CRM gives you the most complete picture of each client&#8217;s relationship with the firm. Reps can add notes in the client&#8217;s CRM profile to add context around interactions and alert future reps to key details of previous conversations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is easy to integrate operational tasks and communication flows with UCaaS. Thus, you can correlate your planned, proactive communication in coordination with the spontaneous interactions that come up during contact with clients. The more you can integrate related tasks, the more seamless your workflows and customer experience become.<\/span><\/p>\n<h3><b>6. Increased security<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A quality UCaaS provider offers end-to-end encryption that guarantees incoming and outgoing communication privacy and security. This technology is crucial in an industry where customers share personal and confidential information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additional physical and virtual security measures are common. UCaaS-powered data centers use multi-factor authentication, which means users must provide two or more pieces of identifying evidence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a cloud-based setup, the provider manages security updates. This means that you always have the most updated features and security protocols.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/insurance-main.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: How to build better communications for your insurance agency<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1203831665\" 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9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-build-better-communications-for-your-insurance-agency\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1203831665\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1203831665\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>RingCentral offers UCaaS for insurers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It&#8217;s clear that UCaaS is a wise investment for insurance firms. It is more important than ever to have multiple pathways to achieve great communication internally and externally. Improved internal communication inspires greater collaboration and a more productive, positive work culture.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Optimized communication with clients enhances the customer experience, improves retention and loyalty, and drives more cross-product purchases. Unified communications also offer advanced end-to-end encryption for security, which is critical in the digital age.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to learn more about the capabilities and benefits of UCaaS?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/unified-communications-as-a-service.pdf\" data-id=\"6a1f1d700444c\" id=\"6a1f1d700444c\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a1f1d700444c.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Download Unified Communications as a Service (for Dummies) by RingCentral<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Find out the nitty-gritty surrounding UCaaS capabilities and benefits.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02215\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a1f1d700444c.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights \u200bInsurance contact centers are adopting Unified Communications as a Service (UCaaS) to support a work-from-anywhere model. UCaaS offers several benefits to insurance call centers, including reduced costs, improved communications, and higher first-contact resolution rates. RingCentral offers market-leading UCaaS to meet your end-to-end communications needs.\u200b\u200b\u200b \ud83d\udda5\ufe0f \ud83d\udcb8 \ud83d\udcf1\ud83d\udc69\ud83c\udffc\u200d\ud83d\udcbb Can you name the top 5 trends &#8230;<\/p>\n","protected":false},"author":1121,"featured_media":51802,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18836],"tags":[4606,31575,43261],"class_list":["post-51793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financial-services","tag-ucaas","tag-insurance-call-center","tag-insurance-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 reasons for insurance call centers to choose UCaaS | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover the 6 reasons 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Tillman","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e6b50e2b11c4e2302d82adabadcad9d99e3e801f97e2eb5d24639247963e8eca?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e6b50e2b11c4e2302d82adabadcad9d99e3e801f97e2eb5d24639247963e8eca?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e6b50e2b11c4e2302d82adabadcad9d99e3e801f97e2eb5d24639247963e8eca?s=96&d=mm&r=g","caption":"Glen Tillman"},"description":"Glen Tillman is a Senior Director of Product Marketing at RingCentral, where he leads Industry Marketing as well as Financial Services for the Enterprise segment. Glen is a dedicated and results-oriented product marketing leader with 20+ years of proven success in leading product and industry marketing teams in the areas of ERP, SaaS, and Cloud technology. Prior to his role at RingCentral, Glen led the global marketing team for Financial Services at Google Cloud where he co-launched two AI products for Financial Services. Before Google, Glen spent 11 years at Deloitte where he led the Industry marketing team and the marketing team for the Human Capital (HCM) Consulting Practice. During his tenure at Deloitte, he launched three new HCM consulting offerings as well as the Blockchain practice. Previous to his work at Deloitte, Glen spent 8 years at Oracle where he led the marketing team for the HCM products and launched the Oracle iRecruitment and iLearning products. Glen earned an MBA from the University of Notre Dame and a Bachelors degree in Marketing from the University of Arizona.","sameAs":["https:\/\/www.linkedin.com\/in\/glen-tillman-1375b1\/"],"url":"\/us\/en\/blog\/author\/glen-tillman\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/insurance-call-centers-ucaas.jpeg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/glen-tillman\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/e6b50e2b11c4e2302d82adabadcad9d99e3e801f97e2eb5d24639247963e8eca?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Glen Tillman<\/span><\/a>","rc_author_full_name":"Glen Tillman","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/tillman-glen.png","rc_author_link":"\/us\/en\/blog\/author\/glen-tillman\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/financial-services\/amp\">Financial services<\/a>","amp_link":"\/us\/en\/blog\/6-reasons-for-insurance-call-centers-to-choose-ucaas\/amp","excerpt_title":"6 reasons for insurance call centers to choose UCaaS","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1121"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=51793"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51793\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/51802"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=51793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=51793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=51793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}