{"id":51704,"date":"2022-04-05T00:51:38","date_gmt":"2022-04-05T07:51:38","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51704"},"modified":"2023-11-03T13:48:09","modified_gmt":"2023-11-03T20:48:09","slug":"enterprise-connect-2022-open-apis","status":"publish","type":"post","link":"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/","title":{"rendered":"Open APIs are the future of communications. Here\u2019s why"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume of video meetings, messages, phone calls, and emails\u2014all on top of our normal workloads.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, we\u2019re also learning to collaborate with colleagues and teammates who might be in different locations and time zones, with some teams literally scattered across the world. Basically, our workstreams have never been more entangled, and our technology plays a role in that.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>What is a composable enterprise?<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">APIs and low-code\/no-code solutions are the future of cloud technologies. But what do those mean? Here&#8217;s everything you need to know.<\/p>\n<p><center><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/research\/composable-communications.pdf\" data-id=\"69d276a9403fd\" id=\"69d276a9403fd\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d276a9403fd.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Learn more<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">The composable enterprise is cloud's next big thing. Learn about it here.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02603\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download Now\">Download Now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d276a9403fd.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">One of the great promises of cloud technology was that it\u2019d reduce the complexity of our workflows. And to a large extent, the cloud delivered on that promise.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But work is changing at a rapid scale. Hybrid work introduces new complexities and challenges to collaboration, and we need to find new ways to use our technologies to streamline processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At <\/span><b>Enterprise Connect 2022<\/b><span style=\"font-weight: 400;\">, I got to learn and hear from some great speakers about the future of work. I also had the chance to talk about using open platforms and APIs to achieve customization at scale for hybrid teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what you need to know:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"customer\"><\/a>Customer expectations continue to evolve<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you work in a hybrid environment or in the office, you need to be able to meet your customers where they are and deliver on their expectations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And the customer experience has changed a lot these past few years. It\u2019s no longer enough to respond over email or offer phone support during business hours only. We know that <\/span><b>today\u2019s customers expect some degree of omnichannel support<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">64% of consumers have more favorable opinions of companies that offer texting as a service channel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">80% of consumers use social media to engage with brands<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Meanwhile, 85% of businesses offer or plan to offer live chat on their websites\u2014putting those that don\u2019t have these preferred channels at a disadvantage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, delivering support on new channels adds yet another burden on already-overstretched workers. As it is, 69% of employees say they waste up to an hour each day\u2014or a total of 32 days per year\u2014just toggling between the various apps they use to do their jobs.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"why\"><\/a>Why open platforms?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The more workers can do within a single app, the more we can reduce needless complexity and the wasted time that comes along with too many disparate work tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Open platforms provide the technology to build robust solutions that truly meet everyone\u2019s needs. With one solution that does more, workers can reduce the need to keep switching apps (and all the lost time and context that comes from having to do so).\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51707\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/RingCentral-open-platform-2.png\" alt=\"\" width=\"2048\" height=\"799\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We call this concept <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-the-composable-enterprise\/\">composability<\/a><\/strong><span style=\"font-weight: 400;\">, which takes a modular approach to building solutions. A composable platform allows teams to pick and choose functionalities and personalize their capabilities based on their changing needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we offer three different types of integrations to help build the precise solutions your employees and customers uniquely need:<\/span><\/p>\n<h3><b>No code\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are more than 300 ready-to-use app integrations for widely used business tools in the RingCentral App Gallery <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b><\/b><\/p>\n<h3 class=\"heading h3\"><b>Low code\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral Embeddables provide wide capabilities with minimal technical lift and less than 15 minutes of installation time<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><b>Pro code\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Leverage our award-winning APIs and developer tools to create customized integrations that meet your unique business objectives<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"what\"><\/a>What integrations are available in RingCentral?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether simple or complex, RingCentral integrations add powerful capabilities on top of our reliable, award-winning communications platform. Here\u2019s a look at what\u2019s available:<\/span><\/p>\n<h3 class=\"heading h3\"><b>Message<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Manage team messaging<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive team messages<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive P2P SMS<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive High Volume SMS<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Video<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Create video meetings<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Retrieve meeting information<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Retrieve meeting recordings<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Phone<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Make &amp; receive phone calls<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Access live voice stream<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Control live calls<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Dynamic IVRs<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive fax<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Social &amp; community<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Manage social media posting<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive web chat messages<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Send &amp; receive in-app messaging<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Manage 3rd party reviews<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Data<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Retrieve call log<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Retrieve message store<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Manage message status<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Retrieve voicemail transcriptions<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>Configuration<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Manage business rules<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Enforce regulatory compliance<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Manage users &amp; phones<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Manage agents &amp; groups<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"ringcentral\"><\/a>RingCentral Add-ins: A look at our latest innovation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">One of the ways we\u2019re simplifying workflows is through our latest feature: RingCentral Add-ins.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51438\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/RingCentral-Add-ins.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/developers.ringcentral.com\/add-ins\"><b>RingCentral Add-ins<\/b><\/a><span style=\"font-weight: 400;\"> allow you to perform actions on third-party applications directly from your team messaging conversations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, we\u2019re working on a DocuSign add-in that allows you to review and sign documents directly in RingCentral. No need to open the DocuSign app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Current RingCentral Add-ins include apps from Akazio, Bridge OC, Bugsnag, GitHub, Jira, Keeper.AI, Poll bot, RSI (Shadow Bot), and Trello.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Q2, we\u2019ll be releasing more apps from Aha!, Asana, Google Forms, Google Drive, Hubspot, and Workday with many more to come in the near future.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Even more to come<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As companies move towards this new future, taking control of your communications\u2014and of your technology stack\u2014presents an opportunity to be more impactful and more efficient at every turn.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019re here to turn this potential into reality. Keep an eye on more innovations on our open platform and follow us on <\/span><a href=\"https:\/\/www.linkedin.com\/company\/ringcentral\/\"><b>LinkedIn<\/b><\/a><span style=\"font-weight: 400;\"> for the latest updates.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume of video meetings, messages, phone calls, and emails\u2014all on top of our normal workloads.\u00a0 At the same time, we\u2019re also learning to collaborate with colleagues and teammates who &#8230;<\/p>\n","protected":false},"author":29,"featured_media":51705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18391,35385],"tags":[],"class_list":["post-51704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-leadership","category-open-platform"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Open APIs are the future of communications. Here\u2019s why | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open APIs are the future of communications. Here\u2019s why\" \/>\n<meta property=\"og:description\" content=\"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-05T07:51:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-03T20:48:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Open APIs are the future of communications. Here\u2019s why\",\"datePublished\":\"2022-04-05T07:51:38+00:00\",\"dateModified\":\"2023-11-03T20:48:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\"},\"wordCount\":944,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png\",\"articleSection\":[\"IT leadership\",\"Open platform\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\",\"name\":\"Open APIs are the future of communications. Here\u2019s why | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png\",\"datePublished\":\"2022-04-05T07:51:38+00:00\",\"dateModified\":\"2023-11-03T20:48:09+00:00\",\"description\":\"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png\",\"width\":930,\"height\":700,\"caption\":\"RingCentral employee demoing product to attendee at Enterprise Connect booth\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Open APIs are the future of communications. Here\u2019s why\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Open APIs are the future of communications. Here\u2019s why | RingCentral Blog","description":"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/","og_locale":"en_US","og_type":"article","og_title":"Open APIs are the future of communications. Here\u2019s why","og_description":"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2022-04-05T07:51:38+00:00","article_modified_time":"2023-11-03T20:48:09+00:00","og_image":[{"width":930,"height":700,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","type":"image\/png"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#article","isPartOf":{"@id":"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"Open APIs are the future of communications. Here\u2019s why","datePublished":"2022-04-05T07:51:38+00:00","dateModified":"2023-11-03T20:48:09+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/"},"wordCount":944,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","articleSection":["IT leadership","Open platform"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/","name":"Open APIs are the future of communications. Here\u2019s why | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","datePublished":"2022-04-05T07:51:38+00:00","dateModified":"2023-11-03T20:48:09+00:00","description":"If you feel that professional juggling is a part of your job these days, you\u2019re not alone. We\u2019ve all been managing what feels like an unprecedented volume","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","width":930,"height":700,"caption":"RingCentral employee demoing product to attendee at Enterprise Connect booth"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/enterprise-connect-2022-open-apis\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Open APIs are the future of communications. Here\u2019s why"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2022\/04\/Open-platform.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">IT leadership<\/a><a href=\"\/us\/en\/blog\/category\/open-platform\/amp\">, Open platform<\/a>","amp_link":"\/us\/en\/blog\/enterprise-connect-2022-open-apis\/amp","excerpt_title":"Open APIs are the future of communications. Here\u2019s why","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=51704"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51704\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/51705"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=51704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=51704"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=51704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}