{"id":51592,"date":"2022-03-31T14:43:47","date_gmt":"2022-03-31T21:43:47","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51592"},"modified":"2025-03-13T06:43:14","modified_gmt":"2025-03-13T13:43:14","slug":"url-app-launch","status":"publish","type":"post","link":"\/us\/en\/blog\/url-app-launch\/","title":{"rendered":"See key customer information the moment your phone rings: Introducing URL app launch"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>URL app launch<\/b><span style=\"font-weight: 400;\"> automatically pulls up key customer information when your phone rings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch a customer profile from Salesforce, Hubspot, or any app you use daily.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When it comes to your teams and customers, calling is still the <\/span><a href=\"https:\/\/www.inc.com\/melissa-angell\/zoom-fatigue-phone-calls-worker-preference-hybrid-work-from-home.html\"><b>preferred method of communication<\/b><\/a><span style=\"font-weight: 400;\">. But as critical as calling is to your business, talking with customers over the phone comes with several challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s consider the following scenarios:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>You\u2019re a sales representative<\/b><span style=\"font-weight: 400;\"> who handles many prospects and customers that require your attention at the same time. When you get a call, you struggle to locate the right account profile and sour a good first impression.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>You\u2019re a customer support agent<\/b><span style=\"font-weight: 400;\"> who receives an angry complaint call. Your caller expects a timely resolution to their issue but is forced to wait impatiently as you pull up their information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>You\u2019re a small business owner<\/b><span style=\"font-weight: 400;\"> who wants insights into your callers before you answer the phone. This allows you to go into the call prepared.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customer information is key to a successful interaction with a caller, and having instant access to that information can completely elevate the calling experience you offer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we\u2019re excited to announce our newest phone feature in RingCentral: <\/span><b>URL app launch support<\/b><span style=\"font-weight: 400;\">. Launch customer records instantly the moment your phone rings.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"what\"><\/a>What is URL app launch support?<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51595\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/URL-app-support-demo.gif\" alt=\"\" width=\"800\" height=\"439\" \/><\/p>\n<p><span style=\"font-weight: 400;\">URL app launch support allows your desktop to <\/span><b>automatically launch a customer profile<\/b><span style=\"font-weight: 400;\"> from <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-salesforce\"><b>Salesforce<\/b><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/call-with-ringcentral-for-hubspot\"><b>Hubspot<\/b><\/a><span style=\"font-weight: 400;\">, or any app you use daily that matches the caller ID of an incoming phone call. In the GIF above, the incoming call launched a LinkedIn profile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s say you\u2019re a <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-support\/\"><b>customer support agent<\/b><\/a><span style=\"font-weight: 400;\">. When a call comes in, a matching customer record immediately pops up on your screen. This can be a <\/span><a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html\"><b>RingCentral Contact Center<\/b><\/a><span style=\"font-weight: 400;\"> record or a Zendesk record\u2014giving you a 360 view of your customer so you can answer the phone prepared.<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b><span style=\"font-weight: 400;\">\ud83d\udca5<\/span> Pro-tip:\u00a0<\/b><\/div>\n<p><span style=\"font-weight: 400;\">If you use RingCentral as your business phone system, you can easily integrate it with other popular apps across CRM and customer support, including niche <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/?q=salesforce&amp;appCategory=CRM\"><span style=\"font-weight: 400;\">CRMs like AgileCRM and Zoho<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"why\"><\/a>Why should you use URL app launch support?<\/b><\/h2>\n<h3><img decoding=\"async\" class=\"aligncenter size-full wp-image-51608\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/URL-app-launch-support-call-center-scaled.jpg\" alt=\"Customer service representatives working at their desktop computers in call center\" width=\"2048\" height=\"1024\" \/><\/h3>\n<h3><b>1. Provide a better calling experience<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Even loyal customers can call it quits after a bad interaction with your company. And when your staff starts conversations by quizzing callers for look-up information, callers can feel like just another account in the system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">URL app launch support pulls that information instantly when a call comes in, giving your staff full context into callers and their issues before the conversation starts. They can resolve issues quickly while giving callers a personalized touch.<\/span><\/p>\n<h3><b>2. Drive revenue with faster resolutions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our new calling feature aims to automate simple and repetitive tasks so you can focus on revenue-driving activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By resolving issues and finishing calls faster, agents can delight customers quicker. Saving a few minutes per call can mean several more per hour and hundreds per week\u2014and can mean exceeding your KPIs and driving higher growth.<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b><span style=\"font-weight: 400;\">\ud83d\udca5<\/span> Pro-tip:\u00a0<\/b><\/div>\n<p><span style=\"font-weight: 400;\">If you\u2019re training new sales reps, use <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/call-monitoring\/overview.html\"><b>call monitoring<\/b><\/a><span style=\"font-weight: 400;\"> to listen in on calls in real-time, discreetly speak to them, or even take over calls if they need a bit of help.<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"use\"><\/a>Use tools together to speed up information gathering\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Keeping your callers (and staff) happy is a recipe for success\u2014and that starts with giving your customer-facing teams the right tools for the job.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, our goal is to make communications simpler for everyone\u2014no matter where you work. With URL app launch support, your staff can always stay in the know and never be caught off guard.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">URL app launch support is now available for all RingCentral users. Click below for more information and try it out on the RingCentral app today.<\/span><\/i><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/phone\/phone-in-ringcentral-app\/launching-application-url-incoming-call-using-ringcentral-app-desktop-web.html\"><b>Launching an application or URL on an incoming call<\/b><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: URL app launch automatically pulls up key customer information when your phone rings. Launch a customer profile from Salesforce, Hubspot, or any app you use daily. &nbsp; When it comes to your teams and customers, calling is still the preferred method of communication. But as critical as calling is to your business, talking with &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":51605,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[1118],"class_list":["post-51592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-phone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See key customer information the moment your phone rings: Introducing URL app launch | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: URL app launch automatically pulls up key customer information when your phone rings. 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