{"id":51550,"date":"2022-05-13T08:00:45","date_gmt":"2022-05-13T15:00:45","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51550"},"modified":"2025-03-13T06:19:32","modified_gmt":"2025-03-13T13:19:32","slug":"microsoft-teams-telephony-small-businesses-ucaas","status":"publish","type":"post","link":"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/","title":{"rendered":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\"><span style=\"font-weight: 400;\">UCaaS<\/span><\/a><span style=\"font-weight: 400;\">) provider provides small and mid-size businesses (SMBs) with a number of benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy found that the majority of SMBs prefer using dedicated UCaaS services for calling, even if they use Microsoft Teams for messaging and videoconferencing. Further investigation revealed the benefits of this approach include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lower costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced calling and contact center capabilities\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In fact, according to a recent Metrigy report, 72% of SMBs currently using Microsoft Teams for messaging and meetings\u2014along with a separate UCaaS provider for calling\u2014plan to maintain their existing calling services.\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40<\/span><span style=\"font-weight: 400;\">\u00a0 When it comes to Microsoft Teams and telephony, why do small businesses prefer UCaaS providers? Access the full <\/span><b>Metrigy report<\/b><span style=\"font-weight: 400;\"> to find out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/research\/metrigy-microsoft-teams-and-telephony-for-smb.pdf\" data-id=\"6a0909dc03e05\" id=\"6a0909dc03e05\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0909dc03e05.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to learn why small businesses prefer UCaaS providers. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0909dc03e05.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Why it\u2019s important to invest in communications<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s face it. If you have a small business, you can\u2019t afford to spend money that doesn\u2019t profit your business in some way. You need to see a good return on every investment you make.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how do you measure the return on investment in a UCaaS solution? The research revealed that almost half (47.1%) of SMBs measure the benefits of communications investments in one of three ways:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cost savings that result from spending less on legacy or disparate apps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Revenue increases that result from improving sales team support and expanding business capacity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Productivity gains from improving process speeds, shortening project cycles, and reducing the number of apps employees must access throughout their day<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Survey respondents who saw measurable benefits from their communications investments achieved, on average, the following results:<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-51551 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-28-at-4.40.36-PM.png\" alt=\"Metrigy Microsoft Teams and Telephony Small Business Report, Annual Per-Employee Improvements by Company Size\" width=\"632\" height=\"115\" \/><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s pretty impressive!<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Let\u2019s take a look at the current landscape<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Just like larger enterprises, many SMBs are now working with a distributed workforce with either a hybrid or completely <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-remote-work\/\"><span style=\"font-weight: 400;\">remote business model<\/span><\/a><span style=\"font-weight: 400;\">. More than ever before, SMBs must ensure that all employees can communicate and collaborate effectively from anywhere at any time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How can you ensure that for your business? If you\u2019re like most SMBs, you\u2019re likely turning to cloud-based apps to get the job done. Approximately a quarter of SMBs (22.4%) now use UCaaS as their only communication suite, and another 12.7% use UCaaS in combination with an existing on-premises platform.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Why SMBs adopt UCaaS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">UCaaS attracts SMBs because it:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables SMBs to scale as they grow\u2014without requiring additional investments in on-premises hardware or extensive management costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce costs (specifically management costs to run on-premises servers)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers better support for remote employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables better user experiences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides better security (especially for toll-fraud prevention)<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-51552 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-28-at-4.42.07-PM.png\" alt=\"Metrigy Microsoft Teams and Telephony Small Business Report, UCaaS adoption drivers\" width=\"638\" height=\"375\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">SMBs expand to CCaaS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Over a quarter (28%) of SMBs also choose Contact Center as a Service (<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ccaas-contact-center-service-5-enterprise-benefits\/\"><span style=\"font-weight: 400;\">CCaaS<\/span><\/a><span style=\"font-weight: 400;\">) to take advantage of even bigger benefits. CCaaS provides a fully-featured call center service that can support sales, customer service, and technical support teams. Companies that <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/why-integrating-ucaas-with-ccaas-is-a-win-win-for-businesses\/\"><span style=\"font-weight: 400;\">combine UCaaS and CCaaS<\/span><\/a><span style=\"font-weight: 400;\"> see, on average, the following results:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">16% increase in agent productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">16% improvement in customer satisfaction ratings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">21% increase in annual sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">12% reduction in operational costs<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>Top benefits of integrating Microsoft Teams with a UCaaS provider<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By integrating Microsoft Teams with a dedicated UCaaS provider, you can maintain your existing UCaaS services, while allowing users to place calls through the Microsoft Teams app. Typically this is accomplished through the use of a Microsoft Teams plug-in that routes PSTN calls through the UCaaS provider and gives users access to a full set of UCaaS features.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Among organizations currently using Microsoft Teams and UCaaS from another provider, nearly 72% plan to maintain the relationship with their dedicated UCaaS provider.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below, we\u2019ve outlined the top benefits of this approach.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Lower costs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Let\u2019s start with the big reason. Using Microsoft Teams Phone System costs companies big bucks. On average, using Microsoft Teams Phone System costs $1,497 per-user, per-year on operational costs like licensing, end-user support, and training. Compare that to the industry average of $1,196 for a UCaaS provider. And it\u2019s easy to see how the savings can rack up quickly, especially as your team grows.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Greater reliability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019ve likely heard the saying, \u201cDon\u2019t put all your eggs in one basket.\u201d Companies that rely solely on Microsoft Teams for calling, messaging, and meeting risk one outage taking out their entire communications and collaboration services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s true that Microsoft offers 99.99% reliability, but some other UCaaS solutions offer 99.999% reliability instead. You may not think that the extra 9 matters much, but it does. It\u2019s the difference between 52.6 minutes of downtime per year versus 5.26 minutes per year.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-51553 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Screen-Shot-2022-03-28-at-4.43.42-PM.png\" alt=\"Metrigy Microsoft Teams and Telephony Small Business Report, reliability comparison\" width=\"592\" height=\"145\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">3. Intuitive Teams experience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By integrating UCaaS natively into Microsoft Teams, you and your team can enjoy the same Teams interface you\u2019ve been using with no additional downloads, bots, or plugins. You get the best of both Microsoft Teams and your dedicated UCaaS platform in one app, improving productivity and making adoption simple since no retraining is required.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. App integrations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you only use Microsoft Teams Phone System, you may find that you have to rewrite any custom integrations you have with apps like your CRM (i.e., Salesforce), your help desk, and any other popular business apps. By contrast, UCaaS providers can often accommodate custom integrations with no problem.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Global coverage<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft Teams Phone System currently provides calling services for 33 countries, whereas UCaaS providers typically offer support for more than 40 countries and offer broader global support for toll-free calling as well.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Innovative calling features<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">UCaaS providers often include more calling features than Microsoft Teams Phone System, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SMS (to allow for texting from business phone numbers)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fax services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\"><span style=\"font-weight: 400;\">Integrated voice response (IVR)<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call handling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced reporting and analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations with third-party CRM and IT service management apps to enable click-to-call and automated updating of records<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">7. Advanced analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Migrating to Microsoft Teams Phone System may require additional investment in third-party call monitoring, management, and analytics features to obtain the same level of insight. On the other hand, UCaaS providers can offer advanced analytics to allow IT and business leaders to gain insights into call performance and app utilization.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Integrated <a href=\"https:\/\/www.ringcentral.com\/call-center-service.html\">call center services<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft offers call center integration with its Dynamics 365 CRM platform, but that\u2019s it. If you want or need more, you will have to rely on third-party integrations. But most UCaaS providers offer fully integrated <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> capabilities for inbound and outbound calls, omnichannel customer support, and even artificial intelligence (AI) for optimized call routing and customer interactions.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40<\/span><span style=\"font-weight: 400;\">\u00a0 Get the full rundown and access more insights by downloading the<\/span><b> free Metrigy report<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/research\/metrigy-microsoft-teams-and-telephony-for-smb.pdf\" data-id=\"6a0909dc03eed\" id=\"6a0909dc03eed\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0909dc03eed.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd7 Download the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to access more data and insights. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0909dc03eed.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>The best way forward for small businesses<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So, what\u2019s the bottom line? In a nutshell, when it comes to Microsoft Teams and telephony, consider integrating Microsoft Teams with a UCaaS provider. This route will help you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">minimize costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">deliver the highest level of reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ensure access to the broadest set of calling features<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Are you ready to get the most out of your Microsoft Teams investment and tap into all the benefits listed above? Then turn to <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><span style=\"font-weight: 400;\">RingCentral Cloud PBX for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\">. With RingCentral Cloud PBX for Microsoft Teams, all communication and collaboration essentials live in the Teams application, driving productivity across your entire business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/rcCloudPBXMSFTteams.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Top 12 benefits of RingCentral Cloud PBX for Microsoft Teams<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-615173901\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-615173901\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 15.4317H133.321V12.0036H131.854C130.14 12.0036 128.893 12.6581 128.114 14.1243H127.988V12.0036H124.591V26.9753L128.187 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M122.295 23.6627V26.9657H119.833C116.371 26.9657 114.47 25.3615 114.47 21.8997V14.9729H112.008V12.0036H114.47V8.03009H118.088V12.002H122.295V14.9713H118.088V21.4794C118.088 22.851 118.898 23.6611 120.269 23.6611H122.295V23.6627Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M100.161 26.9657V18.3C100.161 16.1793 101.472 14.7917 103.589 14.7917C105.615 14.7917 106.831 15.9627 106.831 18.2535V26.9657H110.452V17.6776C110.452 13.9046 108.618 11.6299 104.872 11.6299C102.593 11.6299 100.851 12.6565 100.073 14.0586H99.9444V12.0036H96.5548V26.9753L100.161 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M86.8688 24.3814C84.5925 24.3814 83.0638 22.8542 83.0028 20.4528H94.0699L94.0539 19.2833C94.0539 14.2655 90.8119 11.6443 86.8512 11.6443C82.5729 11.6443 79.448 14.7002 79.448 19.4999C79.448 24.2996 82.3483 27.3555 86.8512 27.3555C90.6226 27.3555 93.085 25.3599 93.802 22.4291H90.2986C89.9103 23.5536 88.9559 24.3814 86.8688 24.3814ZM86.8544 14.6377C89.2222 14.6377 90.6258 15.9787 90.7204 17.8492H82.99C83.3317 15.9483 84.4834 14.6377 86.8544 14.6377Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M68.631 27.3732C74.0243 27.3732 77.0802 24.3814 77.7973 19.9395H74.1301C73.5863 21.9655 72.1105 23.836 68.6294 23.836C65.0457 23.836 62.1759 21.3912 62.1759 16.0413C62.1759 10.6914 65.0457 8.2531 68.6294 8.2531C72.2132 8.2531 73.6505 10.1236 74.1301 12.1191H77.7973C77.2037 7.6756 74.1943 4.7865 68.631 4.7865C62.6459 4.7865 58.313 8.96375 58.313 16.0927C58.313 23.2216 62.6459 27.3988 68.631 27.3988V27.3732Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M52.437 12.0036V14.0569H52.2654C51.4553 12.6244 49.7725 11.6282 47.3759 11.6282C43.8676 11.6282 40.7057 14.4034 40.7057 19.2978C40.7057 24.1921 43.8226 26.9978 47.3759 26.9978C49.6827 26.9978 51.043 26.0593 52.0841 24.4712H52.2493V27.625C52.2493 29.3078 51.3141 30.0874 49.7869 30.0874H42.4543V33.3085H49.718C53.7396 33.3085 55.8908 31.0627 55.8908 27.3844V12.0036H52.437ZM48.3689 23.7237C45.9674 23.7237 44.4402 22.2302 44.4402 19.2994C44.4402 16.3685 45.953 14.8719 48.3689 14.8719C50.7061 14.8719 52.2654 16.3653 52.2654 19.2994C52.2654 22.2334 50.7222 23.7237 48.3689 23.7237Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M28.2125 26.9657V18.3C28.2125 16.1793 29.5231 14.7917 31.6438 14.7917C33.6698 14.7917 34.8858 15.9627 34.8858 18.2535V26.9657H38.5V17.6776C38.5 13.9046 36.6664 11.6299 32.9207 11.6299C30.6444 11.6299 28.8846 12.6565 28.105 14.0586H27.9799V12.0036H24.5967V26.9753L28.2125 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path d=\"M21.5423 12.0036H17.9282V26.9673H21.5423V12.0036Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/12-benefits-ringcentral-cloud-pbx-for-microsoft-teams\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-615173901\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-615173901\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And remember: You\u2019re never alone when it comes to RingCentral. Our Professional Services team will help provide guidance throughout the entire implementation process, including configurations, testing, and training. Whether your business has tens of employees or hundreds, RingCentral is here to help grow your business\u2014 and not just grow your business, but also grow <\/span><i><span style=\"font-weight: 400;\">with<\/span><\/i><span style=\"font-weight: 400;\"> your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits. In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy &#8230;<\/p>\n","protected":false},"author":29,"featured_media":51554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[4606,15345],"class_list":["post-51550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-ucaas","tag-microsoft-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams and telephony: Why small businesses prefer UCaaS providers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers\" \/>\n<meta property=\"og:description\" content=\"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-13T15:00:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:19:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers\",\"datePublished\":\"2022-05-13T15:00:45+00:00\",\"dateModified\":\"2025-03-13T13:19:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\"},\"wordCount\":1372,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg\",\"keywords\":[\"(UCaaS)\",\"Microsoft Teams\"],\"articleSection\":[\"Business &amp; leadership\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\",\"name\":\"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg\",\"datePublished\":\"2022-05-13T15:00:45+00:00\",\"dateModified\":\"2025-03-13T13:19:32+00:00\",\"description\":\"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg\",\"width\":930,\"height\":700,\"caption\":\"Small business owner leaning back and smiling using mobile phone, working from home, sitting at desk in front of laptop using Microsoft Teams and telephony provided by a UCaaS provider\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers | RingCentral Blog","description":"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/","og_locale":"en_US","og_type":"article","og_title":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers","og_description":"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2022-05-13T15:00:45+00:00","article_modified_time":"2025-03-13T13:19:32+00:00","og_image":[{"width":930,"height":700,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#article","isPartOf":{"@id":"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers","datePublished":"2022-05-13T15:00:45+00:00","dateModified":"2025-03-13T13:19:32+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/"},"wordCount":1372,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","keywords":["(UCaaS)","Microsoft Teams"],"articleSection":["Business &amp; leadership"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/","name":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","datePublished":"2022-05-13T15:00:45+00:00","dateModified":"2025-03-13T13:19:32+00:00","description":"When it comes to Microsoft Teams and telephony, integrating calling services from a UCaaS provider provides small businesses with a number of benefits.","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","width":930,"height":700,"caption":"Small business owner leaning back and smiling using mobile phone, working from home, sitting at desk in front of laptop using Microsoft Teams and telephony provided by a UCaaS provider"},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Microsoft Teams and telephony: Why small businesses prefer UCaaS providers"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/GettyImages-1325243731.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/microsoft-teams-telephony-small-businesses-ucaas\/amp","excerpt_title":"Microsoft Teams and telephony: Why small businesses prefe...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=51550"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/51550\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/51554"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=51550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=51550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=51550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}