{"id":51489,"date":"2022-03-22T00:06:48","date_gmt":"2022-03-22T07:06:48","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51489"},"modified":"2022-03-22T00:07:55","modified_gmt":"2022-03-22T07:07:55","slug":"3-tips-on-sending-links-in-sms","status":"publish","type":"post","link":"\/us\/en\/blog\/3-tips-on-sending-links-in-sms\/","title":{"rendered":"3 tips on sending links in SMS"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Sending out SMS messages is a great way for businesses and individuals to reach their intended audience. Many different companies use this approach in a variety of ways: sending appointment reminders, order confirmations, entertainment alerts, and sales and marketing in general.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, with the reclassification of business SMS, new content policies, and restrictions around what type of links may be sent, it\u2019s important to understand that while embedding links in your texts can be extremely beneficial, if you\u2019re not careful, it can also result in your text messages being blocked.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some tips on using links in SMS:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong><a id=\"have\"><\/a>1. Have a clear call to action<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">When utilizing links in your text messages it is important to provide a clear CTA or call to action.\u00a0 Failure to provide a clear call to action that matches your included link(s) may result in your messages being blocked.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your call to action must be clear to the reader why they should click on the link, and what the expected outcome of clicking on the link will be. For example, \u201cfinish filling out your online profile\u201d provides a clear explanation of the link and the call to action for the user.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Likewise, \u201cuse the link below to reschedule your appointment\u201d provides a clear call to action that is easily understood by the reader.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, just posting a link without any context does not tell the reader why they should click the link, or what the expected outcome is.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong><a id=\"rethink\"><\/a>2. Rethink link shortening services<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Link shortening services can help reduce the size of your messages by shortening longer URLs. However, because link shortening services disguise the actual link, they\u2019re often used by malicious actors such as phishers who want to redirect their targets to a fraudulent, look-alike website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For this reason, most generic link shorteners are actually banned or blocked by mobile carriers, and will result in your messages automatically being blocked and potentially listed as spam.<\/span><\/p>\n<p><b>Examples of generic link shorteners that get blocked include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/bit.ly\/\"><span style=\"font-weight: 400;\">bit.ly<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/goo.gl\/\"><span style=\"font-weight: 400;\">goo.gl<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/tinyurl.com\/\"><span style=\"font-weight: 400;\">tinyurl.com<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/tiny.cc\/\"><span style=\"font-weight: 400;\">Tiny.cc<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/lc.chat\/\"><span style=\"font-weight: 400;\">lc.chat<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/is.gd\/\"><span style=\"font-weight: 400;\">is.gd<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/soo.gd\/\"><span style=\"font-weight: 400;\">soo.gd<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/s2r.co\/\"><span style=\"font-weight: 400;\">s2r.co<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/clicky.me\/\"><span style=\"font-weight: 400;\">Clicky.me<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/budurl.com\/\"><span style=\"font-weight: 400;\">budurl.com<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/bc.vc\/\"><span style=\"font-weight: 400;\">bc.vc<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Instead of using the generic domains provided by free services such as bit.ly, try using your existing domain name or register a specific domain that you can use with these services, typically as a premium add-on.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, both <\/span><a href=\"https:\/\/short.mydomain.com\/xyz\"><span style=\"font-weight: 400;\">https:\/\/short.mydomain.com\/xyz<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/ringcentr.al\/3KGgyb5\"><span style=\"font-weight: 400;\">https:\/\/ringcentr.al\/3KGgyb5<\/span><\/a><span style=\"font-weight: 400;\"> are less likely to be flagged or blocked by mobile carriers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even if your URL is obfuscated or shortened, make sure the landing page that your shortened link redirects to fits with your call to action as mentioned above. Never try to obfuscate your link to misdirect or mislead your recipient, for example telling them they are voting for person A, and lead them to vote for person B.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong><a id=\"use\"><\/a>3. Use custom URLs<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">On occasion, you may need links specific to your recipient\u2014for example, a link to a form specifically for them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to remember that SMS is not considered a secure means of transmission, and any link you provide may be accessed by others. For that reason, it\u2019s always best to secure any personal or sensitive information behind an internet gateway, such as a sign-in page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, customized or personalized links can be great for managing mobile orders from specific tables, providing instant quotes, providing one-off discount codes, payment reminders, or receipts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where using a link shortening service may once again be helpful turning <\/span><a href=\"https:\/\/mydomain.com\/quickorder?table=15\"><span style=\"font-weight: 400;\">https:\/\/mydomain.com\/quickorder?table=15<\/span><\/a><span style=\"font-weight: 400;\"> to <\/span><a href=\"https:\/\/ringcentr.al\/tbl15\"><span style=\"font-weight: 400;\">https:\/\/ringcentr.al\/tbl15<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/mydomain.com\/receipts\/complete.php?orderid=3ioejdlw4yr4h4\"><span style=\"font-weight: 400;\">https:\/\/mydomain.com\/receipts\/complete.php?orderid=3ioejdlw4yr4h4<\/span><\/a><span style=\"font-weight: 400;\"> to <\/span><a href=\"https:\/\/ringcentr.al\/4iail4h\"><span style=\"font-weight: 400;\">https:\/\/ringcentr.al\/4iail4h<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you use custom or short links, be mindful of the number of redirects that take place, as carriers may consider having an excessive number of redirects as an attempt to circumvent their systems, mislead or misdirect your recipients.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong>Using links to increase ROI<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">In the end, links within SMS provide a powerful medium to communicate information and interact with your recipients.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As long as you follow the guidelines set here and within our <\/span><a href=\"https:\/\/www.ringcentral.com\/legal\/sms-mms-content-policies.html\"><span style=\"font-weight: 400;\">SMS Content and Messaging Policies<\/span><\/a><span style=\"font-weight: 400;\">, you shouldn\u2019t run into any issues\u2014and will be able to take advantage of the incredible read and response rates SMS has to offer.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just remember the golden rule: treat your recipients as you want your phone to be treated, and:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide a clear CTA<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide clear links<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t use generic link shortener domains<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t transmit sensitive information over SMS<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn more about how you can use SMS to drive business for your company: <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/revolutionizing_communications_with_rc_apis.pdf\"><span style=\"font-weight: 400;\">https:\/\/netstorage.ringcentral.com\/documents\/revolutionizing_communications_with_rc_apis.pdf<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sending out SMS messages is a great way for businesses and individuals to reach their intended audience. Many different companies use this approach in a variety of ways: sending appointment reminders, order confirmations, entertainment alerts, and sales and marketing in general. However, with the reclassification of business SMS, new content policies, and restrictions around what &#8230;<\/p>\n","protected":false},"author":1130,"featured_media":51490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-51489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 tips on sending links in SMS | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Sending out SMS messages is a great way for businesses and individuals to reach their intended audience. 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