{"id":51356,"date":"2022-03-15T04:00:36","date_gmt":"2022-03-15T11:00:36","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51356"},"modified":"2022-03-14T14:56:37","modified_gmt":"2022-03-14T21:56:37","slug":"is-your-health-plan-communications-system-really-remote-work-ready","status":"publish","type":"post","link":"\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/","title":{"rendered":"Is your health plan communications system really remote-work-ready?"},"content":{"rendered":"<p><b>Highlights<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote working is here to stay. Health payers must ensure their communications systems are remote-ready sooner rather than later.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Many payers with work-from-anywhere policies are struggling to achieve the desired productivity, quality control, and employee satisfaction levels, primarily due to ineffective employee collaboration and security shortcomings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By ensuring your communications platform is remote-ready, your organization can eliminate data silos and achieve superior collaboration, oversight, and security.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb How did Healthcare Claims Management get a whopping 441% ROI in just 2.4 months? Grab the ROI case study by Nucleus Research to find out how they cut their healthcare communications costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/case_studies\/ringcentral-healthcare-claims-management-roi-case-study.pdf\" data-id=\"69f60c0e63f55\" id=\"69f60c0e63f55\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f60c0e63f55.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the case study<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Find out how switching to cloud communications modernized Healthcare Claims Management\u2014virtually overnight.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01682\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Read it now\">Read it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f60c0e63f55.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">The pandemic&#8217;s onset compelled the entire healthcare sector to find new ways to deliver better service faster. For payers, the challenges that came with quarantine and social distancing measures were exacerbated by an influx of clients inquiring about COVID-19 insurance options. Consequently, organizations not only had to shift from a local-based workforce to a more distributed one but also invest in robust cloud-based communications to serve members with even greater efficiency than they did while in the office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, many payers initially considered enhancing their remote working capabilities as temporary measures. Now, with the pandemic stretching into its third year and the Great Resignation further reinforcing the work-from-anywhere trend, payers are feeling the pressure to adopt reliable and secure communications platforms permanently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remote working is here to stay. So, if you are one of the many health payers concerned that their remote communications solutions are not meeting collaboration and security requirements, you must make the necessary upgrades as soon as possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a look at the prevailing needs and challenges of health plan providers as they allow more remote work and how you can address them by ensuring your communications system is remote-ready.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Top remote working communications challenges for health plans<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Despite the apparent benefits of supporting work-from-anywhere arrangements, most payers are struggling to maintain the desired productivity, quality control, and employee satisfaction levels. The top reasons are ineffective employee collaboration and security shortcomings.<\/span><\/p>\n<h3><b>Collaboration challenges<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Collaboration is essential in the health insurance industry, where employees are increasingly mobile. Customer-facing staff, underwriters, managers, external consultants, and clients must interact seamlessly to deliver timely, exemplary service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, achieving effective collaboration in remote-working setups is easier said than done. Below are three collaboration hurdles in remote working that an integrated remote-ready communications system can address.<\/span><\/p>\n<h4><b>1. Response time<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">In pre-digital days, immediate responses only came from face-to-face or phone conversations. Today, communication channels like instant messages, emails, and online chat platforms have made synchronous communication a lot more attainable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although timely communication is a massive benefit of digital interactions, it can quickly become an inescapable source of distraction. For instance, text-based conversations can easily drown staff in notifications all day.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An effective way to deal with the response time dilemma is to establish ground rules for when to use synchronous or asynchronous channels. A communications platform that includes both forms can help you manage usage more efficiently. For example, you can encourage staff to use video and teleconferencing for quick responses and shift to online chat for non-emergency communications.<\/span><\/p>\n<h4><b>2. Information durability<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Unlike face-to-face and phone conversations, digital channels continuously record interactions. Therefore, employees looking to refer to a previous thread can access it almost anytime, anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, a new challenge emerges, where employees get used to leaving essential data and insights in chat and emails assuming they can access it quickly when needed, only to end up scouring through emails and messaging threads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A proper cloud-based communications platform can help you draw a clear distinction between enduring and fleeting communication. For instance, you can have all attachments shared via emails or chat flow into specific user folders stored in the cloud to make them easily accessible.<\/span><\/p>\n<h4><b>3. Fidelity<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">High-fidelity communication channels like video conferences triumph over low-fidelity options like online chat because they include elements like tone of voice, inflection, volume, pauses, gestures, and facial expressions in a conversation, all of which help encode the right message.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Low-fidelity interaction has the advantage of being more concise, but it can also foster misunderstandings. On the other hand, while high-fidelity communication is more accurate, it is not very durable and often needs a written follow-up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A communications system that accommodates both high-fidelity and low-fidelity interactions enables remote staff to seamlessly switch to their desired channel, depending on the situation. For instance, employees chatting online can quickly move to video when a misunderstanding ensues.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51367\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/health-payers-remote-work.jpeg\" alt=\"Health plan payer employee sitting at a desk while working remotely and attending a video conference with a secure communications platform\" width=\"930\" height=\"619\" \/><\/p>\n<h3><b>Security challenges<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Payers handle sensitive information. So, the risk of remote workers unintentionally endangering company data and networks cannot be overstated. Unsecured wireless networks and unattended computers are just some of the adverse impacts payers must watch out for in a world where workers and devices are not in the same geographical location. Add in remote employees with low technical skills, and it becomes a combination that can expose your company to costly cyber-attacks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are five security challenges in remote working that your work-from-anywhere communications system must address to be deemed remote-ready.<\/span><\/p>\n<h4><b>1. GDPR compliance<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The General Data Protection Regulation calls for companies to safeguard personal information and minimize data breaches by using appropriate security measures. Many payers find managing GDPR compliance challenging for remote workers. Nevertheless, a communications platform that supports high-level security and privacy standards can help meet this requirement and keep liability at bay.<\/span><\/p>\n<h4><b>2. Phishing emails<\/b><\/h4>\n<p><a href=\"https:\/\/www.proofpoint.com\/us\/resources\/threat-reports\/state-of-phish\"><span style=\"font-weight: 400;\">Research indicates<\/span><\/a><span style=\"font-weight: 400;\"> that more than 60 percent of organizations experience a successful phishing attack, and more than 30 percent of those incidents result in a malware infection. Therefore, continuous training is essential to reinforce vigilance among employees. You can also consider a communications platform that allows you to restrict interactions to external online chat solutions like Zoom or Microsoft Teams while granting email access to specific employees.<\/span><\/p>\n<h4><b>3. Weak passwords<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Employees are typically the most significant security risk to corporate networks, and one of the reasons is poor password management. Documented policies can help create a sense of responsibility with remote employees while adding a lock screen feature triggered after a time delay can minimize the chances of malicious access.<\/span><\/p>\n<h4><b>4. Unsecured personal devices<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Employees working remotely often use personal devices to access corporate networks. While company devices may have VPNs and firewalls, most personal gadgets are unsecured. A robust IT infrastructure can immediately block any device that does not meet security standards, safeguarding the entire network.<\/span><\/p>\n<h4><b>5. Unencrypted file sharing<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Health plan providers may have encryption policies for internal data, but they may not consider encrypting data while in transit between systems. Sending sensitive information over the internet without protecting it exposes the company to substantial legal and financial risks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, top-range cloud-based communications platforms provide end-to-end encryption, guaranteeing secure transmission. The largest payers, including United Healthcare, BCBS, and Aetna, implement communications solutions from HITRUST CSF-certified vendors and benefit from the security standards, risk management, and threat intelligence solutions that come with them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/09\/GettyImages-1223377524-1.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: What an omnichannel payer organization looks like in practice<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div 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data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1755286435\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1755286435\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Get your communications systems remote-ready with RingCentral MVP<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Although technology plays a critical role in facilitating communication and remote work, <\/span><a href=\"https:\/\/www.gartner.com\/smarterwithgartner\/with-coronavirus-in-mind-are-you-ready-for-remote-work\"><span style=\"font-weight: 400;\">54 percent of companies<\/span><\/a><span style=\"font-weight: 400;\"> indicate poor IT infrastructure as the top barrier to effective remote working.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">&#8220;The first lesson learned from the coronavirus situation is to accelerate the development of technologies that can support alternative ways of working.&#8221; <\/p>\n<p class=\"quote-text-author\">\u2014Aaron McEwan, Vice President at Gartner<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By ensuring your communications platform is remote-ready, your firm can eliminate data silos and achieve superior collaboration, oversight, and security.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral&#8217;s MVP platform was designed with the needs of health plans in mind: facilitating work-from-anywhere operations with the highest levels of collaboration and security. With RingCentral MVP, you can unify messaging and voice systems to seamlessly share information and reduce cost and complexity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, because RingCentral is HITRUST CSF certified, you can rest assured your remote workers are utilizing a hyper-secure platform that is fully compliant with industry standards.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to implement a remote-ready communications system? <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">Request a demo of RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> today and see how the platform can make your remote workforce a success.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights Remote working is here to stay. Health payers must ensure their communications systems are remote-ready sooner rather than later. Many payers with work-from-anywhere policies are struggling to achieve the desired productivity, quality control, and employee satisfaction levels, primarily due to ineffective employee collaboration and security shortcomings. By ensuring your communications platform is remote-ready, your &#8230;<\/p>\n","protected":false},"author":292,"featured_media":51366,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[43239,1682,356],"class_list":["post-51356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-health-plan-communications-system","tag-healthcare","tag-remote-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Is your health plan communications system really remote-work-ready? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Explore the challenges of health plans as they allow remote work and learn how a remote-ready secure communications platform can help address them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is your health plan communications system really remote-work-ready?\" \/>\n<meta property=\"og:description\" content=\"Explore the challenges of health plans as they allow remote work and learn how a remote-ready secure communications platform can help address them.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-15T11:00:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/health-plan-communications-system.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lance Mehaffey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lance Mehaffey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\"},\"author\":{\"name\":\"Lance Mehaffey\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e\"},\"headline\":\"Is your health plan communications system really remote-work-ready?\",\"datePublished\":\"2022-03-15T11:00:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\"},\"wordCount\":1406,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/health-plan-communications-system.png\",\"keywords\":[\"health plan communications system\",\"healthcare\",\"remote work\"],\"articleSection\":[\"Healthcare\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/is-your-health-plan-communications-system-really-remote-work-ready\/\",\"name\":\"Is your health plan communications system really remote-work-ready? 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