{"id":51343,"date":"2022-03-10T10:33:03","date_gmt":"2022-03-10T18:33:03","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51343"},"modified":"2025-06-22T23:51:11","modified_gmt":"2025-06-23T06:51:11","slug":"ringcentral-contact-center-boost-csat-and-esat-with-new-automation-ai-and-wem-capabilities","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-contact-center-boost-csat-and-esat-with-new-automation-ai-and-wem-capabilities\/","title":{"rendered":"RingCentral Contact Center: Boost CSAT and ESAT with new automation, AI, and WEM capabilities"},"content":{"rendered":"

The only real constant is change. This is truer than ever within the CX industry. Expectations are increasing, and not just from customers. The Great Resignation has led to a power shift leaning now in agents\u2019 favor.\u00a0 <\/span>
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\n<\/span>It\u2019s no longer enough to focus on agent productivity, as agent satisfaction is just as crucial. Agents must be empowered to do their jobs as effortlessly as possible, in order to reduce frustration and churn. This is where AI and automation tools come in to simplify agent experiences. <\/span><\/p>\n

Of equal importance is recognizing that on the customer side, the expectations for self-service have increased. 80% of customers no longer want to engage with a live agent. Instead, they prefer to start their journey digitally on the channel of their choice and then transition seamlessly to the right agent.\u00a0<\/span><\/p>\n

With these industry trends in mind, RingCentral Contact Center has been enhanced to include tools for automation, self-service, and agent assistance.\u00a0<\/span><\/p>\n

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\u2b50<\/span> Take your contact center to a whole new level <\/b><\/span>\u2b50<\/span><\/p>\n

Next-Gen Cloud Contact Centers for Dummies\u00ae, RingCentral Special Edition\u00a0eBook<\/span><\/p>\n

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