{"id":51336,"date":"2022-03-10T08:48:48","date_gmt":"2022-03-10T16:48:48","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51336"},"modified":"2025-03-31T22:55:41","modified_gmt":"2025-04-01T05:55:41","slug":"business-phone-etiquette","status":"publish","type":"post","link":"\/us\/en\/blog\/business-phone-etiquette\/","title":{"rendered":"Business phone etiquette: 10 ways to polish your call game"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Business phone etiquette is incredibly important when it comes to customer satisfaction. A phone call might be their very first time interacting with your business, and first impressions matter.\u00a0<\/span><\/p>\n<p>That&#8217;s why we&#8217;ve rounded up these ten tips to help you keep your calls friendly, helpful, and professional.<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udde3\u00a0 <strong>The research is in:<\/strong> Phone calls aren&#8217;t going anywhere.<\/span><span style=\"font-weight: 400;\"> Get the facts in our <\/span><strong><i>Power of voice communication at work <\/i><\/strong><span style=\"font-weight: 400;\"><strong>report<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/power-of-voice-communication-at-work.pdf\" data-id=\"69d4a438d31af\" id=\"69d4a438d31af\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d4a438d31af.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to learn more about the power of voice communication.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d4a438d31af.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">10 business phone etiquette tips<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are the top 10 business phone etiquette tips that will make your business stand out.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Be prepared<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/real-estate-ringcentral-advantage\/\"><span style=\"font-weight: 400;\">Taking and managing calls<\/span><\/a><span style=\"font-weight: 400;\"> can be hard, but preparing ahead for calls makes them much simpler to manage. Have a keyboard or pen and paper at the ready for notes, and make sure you understand your products, services, and customers thoroughly.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Train your staff to provide consistent, knowledgeable assistance to all incoming callers to ensure a seamless customer experience that leaves your customers satisfied with every interaction.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Take notes<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Make sure you take notes throughout the call, even if you believe you will be able to handle the issue while the customer is on the line. The more detailed your notes are, the better prepared you&#8217;ll be in the event a callback is needed later on in the process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure that every note is legible and that anyone reading it can understand what it says. Make sure that you save the note in your system so that you or a fellow worker can refer back to it later for the appropriate follow-up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your notes should include the date and time of the call, what the call was about, any action items or next steps to be taken, who was on the call, and details about what happened.<\/span><\/p>\n<p><b>Bonus tip:<\/b><span style=\"font-weight: 400;\"> To make things even easier for another representative to pick up where you left off with the customer, <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/sales-crm-small-business\/\">RingCentral integrates with your favorite CRMs<\/a>. RingCentral will aggregate phone calls, help tickets, and notes for every customer and every interaction so nothing falls through the cracks. Here&#8217;s how it looks in Salesforce:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <img decoding=\"async\" class=\"aligncenter wp-image-44476 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/salesforce-ringcentral-integration-e1603397536245.png\" alt=\"ringcentral's integration with salesforce with click to dial feature for cold calling\" width=\"1000\" height=\"642\" \/><\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Don&#8217;t interrupt<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Let your customer speak when they are on the phone, even if you feel you have something important to say. It&#8217;s rude to interrupt someone while they&#8217;re talking, and it also makes the other person feel uncomfortable and undervalued.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Often, customers will call to complain or air grievances, and while these calls can be frustrating, it&#8217;s essential to stay calm and let customers have their say. Once the customer finishes what they want to say, you will have ample opportunity to add something positive to the conversation.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Be personable<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes, it\u2019s hard for customers to express their concerns over the phone instead of face-to-face. Train your customer service agents to sound friendly and capable of having an honest, human conversation. Be sure to use the caller&#8217;s name during the call, and express empathy when you can.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer service agents sound friendly when they can demonstrate they understand the customer&#8217;s problems. The more you can empathize, the more likely you are to establish a bond with the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smile when you&#8217;re on the phone. The tone of your voice will sound more cheerful and friendly, even if you&#8217;re recording a voicemail or leaving a message for someone.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Be professional<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Being personable does not mean that you can skimp on professionalism. Don&#8217;t let your business phone etiquette slip during important calls. It&#8217;s easy to act casual over the phone, but it is necessary to maintain a professional demeanor. Pay attention to your tone of voice, and articulate your thoughts carefully.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Refrain from sharing personal information, inappropriate humor, or negative comments on business calls. Remember that, even though your customer can say whatever comes to mind, you represent your company and must maintain a professional demeanor at all times.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h3><span style=\"font-weight: 400;\">6. Know your buttons<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are very few things that upset customers more than an accidental hang-up in the middle of a call with a customer service agent. Be sure you know how to use the buttons on your phone system correctly to avoid that dreaded hang-up. Pay special attention to the Hold and Transfer buttons. <\/span><span style=\"font-weight: 400;\">This will reduce accidental dropped calls, save time, and prevent customer irritation.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Eliminate <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/reduce-background-noise\/\">background noise<\/a><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Turn off the radio, close your office door, and keep those other telephones and desktop notifications quiet. Ensure that you don&#8217;t have coworkers popping in and out of your office during a phone call and don&#8217;t have any background noise that will distract from the conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are working remotely, this might be more challenging, but it is still important. Callers should not be able to tell where you are during the call, regardless of whether you are in a home office or a physical <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> environment.<\/span><\/p>\n<p><strong>New from RingCentral:\u00a0<\/strong> Cut out excess background noise automatically with our new <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/reduce-background-noise\/\">built-in noise reduction feature!<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">8. Use voicemail<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It&#8217;s easy to overlook <a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/business-voicemail-greetings\/\">business voicemail<\/a>, but it&#8217;s an essential part of your phone etiquette plan. It starts with setting up a business voicemail that allows customers to leave a message when they can&#8217;t reach a person. Craft a polite, pleasant, and professional voicemail prompt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t stop there. There&#8217;s nothing worse than leaving a voicemail and never getting a response. Make sure to build a plan that includes checking messages, prioritizing them, and returning phone calls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"1366\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-sending-voicemail--scaled.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Freshen up your business voicemail with these 10 greetings <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-2103342384\" 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aria-labelledby=\"cta-ring-arrow-2103342384\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-2103342384\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. Inform customers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The customer can&#8217;t see what you&#8217;re doing. If you&#8217;re taking steps to help them, talk them through those steps so they know what&#8217;s going on. If you&#8217;re transferring them, let them know what number they&#8217;ll be dialing next. Avoid putting customers on hold for an extended period without letting them know what is happening and when you will be back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When there&#8217;s silence on the line, the customer will wonder if you&#8217;re still attending to them, so it&#8217;s important to make sure you keep them in the loop with well-timed updates as you handle their issue. Some businesses even use a <a href=\"https:\/\/www.ringcentral.com\/can-i-buy-a-specific-phone-number.html\">custom phone number<\/a> to route customers directly to the most appropriate department, minimizing transfers and hold times.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">10. Be proactive<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You won&#8217;t always be able to fix the customer&#8217;s problem on the call. If you don&#8217;t have the resources to handle their issue immediately, be sure to let them know what the next steps are, what you&#8217;re going to do to help them, and when it will happen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the action item is for the customer, explain what they need to do. Don&#8217;t end a call without a resolution or next steps to a solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you can&#8217;t help a customer on the spot, make sure they know why. If they are not satisfied, explain what you can do to help them, and let them know who&#8217;s in charge or who they can speak to for further resolution. Escalate the issue to the appropriate person in your organization so that the customer knows resolution is coming.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Always maintain an open line of communication with your customer so that both parties are happy with the result.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83c\udf1f Make sure <i>every<\/i> meeting is productive with our set of 5 <strong>free meeting agenda templates<\/strong>\u2014each one tailored for a different type of meeting.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/meeting_agenda_templates.pdf\" data-id=\"69d4a438da2a6\" id=\"69d4a438da2a6\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d4a438da2a6.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcdd Get free meeting agenda templates<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 Grab your free meeting agenda templates. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get them now\">Get them now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d4a438da2a6.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">Business phone etiquette: Make your small business feel big<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">These tips ensure that every representative is professional and prepared for every phone call. With consistent business phone etiquette, customers will be guaranteed a great experience every time they reach out to your business. They&#8217;ll feel valued, their problems will be solved, and they&#8217;ll be more likely to seek out your company for their future needs.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/solutions\/small-business.html\"><span style=\"font-weight: 400;\">Get the RingCentral phone system<\/span><\/a><span style=\"font-weight: 400;\"> that best suits your requirements and start improving your business phone etiquette today!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business phone etiquette is incredibly important when it comes to customer satisfaction. A phone call might be their very first time interacting with your business, and first impressions matter.\u00a0 That&#8217;s why we&#8217;ve rounded up these ten tips to help you keep your calls friendly, helpful, and professional. \ud83d\udde3\u00a0 The research is in: Phone calls aren&#8217;t &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-51336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Business phone etiquette: 10 ways to polish your call game | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"First impressions matter for any business, and a phone call might be a customer&#039;s first experience. 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