{"id":51297,"date":"2022-03-17T04:59:22","date_gmt":"2022-03-17T11:59:22","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51297"},"modified":"2025-09-18T21:28:59","modified_gmt":"2025-09-19T04:28:59","slug":"new-power-packed-ai-webinar-offerings-and-integrations-for-hybrid","status":"publish","type":"post","link":"\/us\/en\/blog\/new-power-packed-ai-webinar-offerings-and-integrations-for-hybrid\/","title":{"rendered":"New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. Meeting fatigue, back-to-back meetings, timezone conflicts\u2014just to name a few.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet, the need to zip in and out of offices at will, take our meetings on the go, work in geographically dispersed teams, and collaborate across different time zones are still as crucial as ever. We\u2019ve redefined where and how we work, and <a href=\"https:\/\/www.ringcentral.com\/\"><strong>RingCentral<\/strong><\/a> is addressing critical pain points that came along with that.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: left;\"><strong>What is UCaaS?<\/strong> From cloud-based business phones to open platforms, here&#8217;s our guide to everything unified communications. Made for beginners. <b>\ud83d\udea8<\/b><\/p>\n<p><center><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/unified-communications-as-a-service.pdf\" data-id=\"69d59bd7db8a4\" id=\"69d59bd7db8a4\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d59bd7db8a4.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">See the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">What is cloud communications? Here's our complete guide.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02215\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download Now\">Download Now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d59bd7db8a4.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Our mission is to enable you to work your way. That means delivering innovations that transform both the employee and customer experience, as well as empowering global teams with simple, flexible, and asynchronous communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a look at our latest innovations, and a sneak peek at what\u2019s coming:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Innovations that help global teams combat meeting fatigue and time zone conflicts<\/b><\/h2>\n<h3><b><a id=\"advanced\"><\/a>1. Advanced Meeting Insights<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With today\u2019s packed schedules and back-to-back meetings, joining late or missing meetings is more common than ever. But that doesn\u2019t mean you have to miss the context of those meetings.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51425\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Advanced-Meeting-Insights.gif\" alt=\"\" width=\"800\" height=\"446\" \/><\/p>\n<p>We\u2019re excited to introduce<span style=\"font-weight: 400;\"> our new AI-based<\/span><b> Advanced Meeting Insights and Summaries<\/b><span style=\"font-weight: 400;\"> for all video meeting recordings (even for free accounts).<\/span><b>\u00a0<\/b><\/p>\n<p><b>Advanced Meeting Insights and Summaries<\/b><span style=\"font-weight: 400;\"> uses AI to automatically generate a summary based on a meeting, allowing anyone to quickly review what was covered. This feature is an <a href=\"https:\/\/www.enterpriseconnect.com\/orlando\/Bestof-EC\"><strong>Enterprise Connect 2022 Innovation finalist<\/strong><\/a>!<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51442\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Advanced-Meeting-Insights-Overview.gif\" alt=\"\" width=\"800\" height=\"390\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what every Advanced Meeting Insights includes:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated keywords: <\/b><span style=\"font-weight: 400;\">Recordings come with an AI-generated list of keywords so users can easily scan the context of those meetings. People can easily find relevant recordings and get glanceable notes on discussed topics before they even view the recording.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated meeting highlights: <\/b><span style=\"font-weight: 400;\">Recordings automatically generate a highlight reel of the meeting recording. This provides users with a distillation of key moments of the discussions so they can get a quick version (a few minutes long) as a complement to the entire meeting recording.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated meeting summary:<\/b><span style=\"font-weight: 400;\"> Recordings will include a written summary of the live <a href=\"https:\/\/www.ringcentral.com\/ai-transcription.html\">transcription<\/a>\u2014similar to a \u201ccliff notes\u201d of the meeting\u2014so users can get caught up to speed in seconds.\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Advanced Meeting Insights and Summaries will be available as a public beta in Q2.<\/span><\/i><\/p>\n<h3><b><a id=\"whiteboard\"><\/a>2. Whiteboard<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51428\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Whiteboard.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Combat fatigue and meeting monotony by co-ideating with your teams. The new <\/span><b>Whiteboard<\/b><span style=\"font-weight: 400;\"> feature allows you to draw, upload files, and brainstorm ideas on a canvas that extends beyond borders.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It includes powerful functionality to help people find each other and jump to specific areas of the canvas instantly with a mini map functionality and \u201cbring to me\u201d feature.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">RingCentral Whiteboard will be generally available in Q2, 2022.<\/span><\/i><\/p>\n<h3><b><a id=\"live\"><\/a>3. Live Transcription<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51434\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Live-Transcription.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re joining a call late and need to catch up or need to multitask, Live Transcription makes it easy to stay on top of what\u2019s happening.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give late joiners and non-native English speakers an easy way to reference what\u2019s being discussed.\u00a0<\/span><\/p>\n<p><b>Live Transcription<\/b><span style=\"font-weight: 400;\"> uses AI to automatically transcribe conversations into written words in real-time\u2014just like captions in a movie. Users can reference the transcript at any time during the meeting, or download it for post-meeting viewing<\/span><\/p>\n<h3><b><a id=\"participant\"><\/a>4. Participant Reactions<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51433\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Participant-Reactions.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Reactions are a fun and lightweight way to add emotions to your messages. Now we\u2019re bringing them to your video meetings, too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral Video meetings now include a menu of reactions. Participants can choose from several emojis, speed up, slow down, and raise their hand when they have a question to ask.<\/span><\/p>\n<p><em>Participant reactions will be available in Q2, 2022.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Innovations that bring together asynchronous and synchronous communications in one app<\/b><\/h2>\n<h3><b><a id=\"webinar\"><\/a>5. RingCentral Webinar<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51400\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/RingCentral-Webinar-OG-Image.gif\" alt=\"\" width=\"1200\" height=\"628\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/webinar.html\"><b>RingCentral Webinar<\/b><\/a><span style=\"font-weight: 400;\"> provides a stress-free option for hosting virtual events.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creating a webinar within the RingCentral app is just as easy as scheduling a meeting. It\u2019s built with a full ecosystem of solutions including integrations, APIs, and analytics that help you set up, run, manage, and track the performance of your virtual events.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From all-hands to marketing webinars, anyone can host webinars with confidence. <\/span><i><span style=\"font-weight: 400;\">RingCentral Webinar is now available in beta. General availability in Summer 2022.<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/webinar.html\"><b>Sign up for the beta here<\/b><\/a><b>.<\/b><\/p>\n<h3><b><a id=\"add-in\"><\/a>6. RingCentral Add-ins<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51438\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/RingCentral-Add-ins.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\"><b>RingCentral Add-ins<\/b><\/a><span style=\"font-weight: 400;\"> bring your third-party business apps directly into your RingCentral app interface.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Workflows are natively integrated into team messaging so you can perform actions without ever having to switch apps. For example, we\u2019re working on a DocuSign add-in that allows you to review and sign documents directly in RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Current RingCentral Add-ins include apps from Akazio, Bridge OC, Bugsnag, GitHub, Jira, Keeper.AI, Poll bot, RSI (Shadow Bot), and Trello.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Q2, we\u2019ll be releasing more apps from Aha!, Asana, Google Forms, Google Drive, Hubspot, and Workday with many more to come in the near future.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\"><b>Learn more about RingCentral Add-ins here.<\/b><\/a><\/p>\n<h3><b><a id=\"hubspot\"><\/a>7. RingCentral for Hubspot integration<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-51436\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Hubspot-integration.png\" alt=\"\" width=\"1279\" height=\"799\" \/><\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>RingCentral for Hubspot<\/b><\/a><span style=\"font-weight: 400;\"> embeds key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot. Make and receive calls from your HubSpot account, quickly assign call dispositions, log calls, note-taking, and more, all without having to jump back and forth between applications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our integration streamlines communication and reporting workflows, building upon popular integrations such as Salesforce, Zendesk, Google, MSFT Teams.\u00a0<\/span><\/p>\n<h3><b><a id=\"eu\"><\/a>8. RingCentral EU Unlimited<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51435\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/EU-Unlimited.png\" alt=\"\" width=\"512\" height=\"343\" \/><\/p>\n<p><b>RingCentral EU Unlimited<\/b><span style=\"font-weight: 400;\"> gives organizations unlimited calling across the EU, optimizing the synchronous moments of work. Foster greater team, partner and customer collaboration without counting the minutes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For businesses that require high-volume calling, our newest package offers one flat price for unlimited calling across 28 countries.\u00a0<\/span><\/p>\n<h3><b><a id=\"zoom\"><\/a>9. Join Zoom and Webex meetings through RingCentral Rooms<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51429\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Zoom-and-Webex-through-RingCentral-Rooms.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Oftentimes, meeting with partners and customers on their preferred video conferencing tool is essential. That\u2019s why we\u2019re adding more flexibility to RingCentral Rooms to cover your bases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With<\/span> <a href=\"https:\/\/www.ringcentral.com\/office\/rooms.html\"><b>RingCentral Rooms<\/b><\/a><span style=\"font-weight: 400;\">, you can now join Zoom and Webex meetings via SIP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you need to join a different platform due to a customer choice, or collaborating with agencies who are standardized with another provider, easily schedule those meetings to your room or dial with SIP ID right from the meeting room controller.\u00a0<\/span><\/p>\n<h3><b><a id=\"enhanced\"><\/a>10. Enhanced Business SMS and MMS<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51437\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Enhanced-Business-SMS-and-MMS.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The new<\/span> <a href=\"https:\/\/www.ringcentral.com\/office\/features\/business-sms\/overview.html\"><b>Enhanced Business SMS and MMS<\/b><\/a><span style=\"font-weight: 400;\"> allows you to send and receive texts and multimedia files with suppliers, customers, colleagues, and departments\u2014all from your <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">RingCentral business number<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve designed our SMS services to improve deliverability, stay carrier compliant, and help deter some of the new fees now associated with business SMS. Delight every department with an SMS product that\u2019s easier than managing your inbox while maintaining your professional identity.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Innovations that inform, empower, and help hybrid strategies<\/b><b><br \/>\n<\/b><\/h2>\n<h3><b><a id=\"next\"><\/a>11. Next-generation business analytics suite<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51430\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Next-gen-analytics.png\" alt=\"\" width=\"2048\" height=\"1284\" \/><\/p>\n<p><span style=\"font-weight: 400;\">W<\/span><span style=\"font-weight: 400;\">e\u2019re extending the capabilities of IT to empower even more insightful decisions and act as strategic business drivers for their organizations. Here\u2019s a look at our next generation of analytics.<\/span><\/p>\n<p><b>Next-gen analytics for lines of business (LOB)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Detailed analytics provide immediate visibility into the communications that drive a business forward.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Designed to go beyond IT quality-of-service and usage metrics, our business analytics empowers business users with summary statistics, trends, and performance indicators that are critical for business decisions across sales, operations, finance, HR, facilities and more.<\/span><\/p>\n<p><b>Configurable dashboards and custom reporting<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customers can now customize and share data views, key performance indicators, and reports on real-time or historical metrics from any device and without the need for specialized applications or skills.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Analytic APIs are also available should developers need to access these same insights programmatically.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Analytics for RingCentral MVP empowers users to answer their most critical questions by giving them control of what they see and how they see it. Users can achieve resilience amid uncertainty, and anticipate the needs of their business, making business decisions a lot easier.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>Innovations that provide more peace of mind for hybrid teams\u2019 security &amp; privacy<\/b><\/h2>\n<h3><b><a id=\"dynamic\"><\/a>12. Dynamic end-to-end encryption<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50782\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/End-to-End-encryption-image-1.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><b>Dynamic E2EE<\/b><span style=\"font-weight: 400;\"> adds another layer of security to video meetings, giving the host the ability to turn on\/off end-to-end encryption at any point in a meeting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, when the conversation in a meeting reaches a point that requires an extra layer of privacy, the host can turn on E2EE and turn off E2EE when they\u2019re finished. This gives everyone in the meeting extra assurance that only they can access the information.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dynamic-end-to-end-encryption\/\"><b>Learn more about Dynamic E2EE here.<\/b><\/a><\/p>\n<h3><b><a id=\"fax\"><\/a>13. Advanced fax and calling controls<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51431\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Calling-SMS-Fax.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><b>Advanced fax and calling<\/b> <b>controls<\/b><span style=\"font-weight: 400;\"> enable users to block specific numbers and area codes in addition to more customized options.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can block calls and faxes with no caller ID, allow\/block numbers that start with a specific area code, start with 1-800, allow\/block only specific phone numbers, and more.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><b>Learn more about our award-winning phone system here<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Leverage AI and video to enhance agent and customer experiences<\/b><\/p>\n<h3><b><a id=\"google\"><\/a>14. Engage Digital x Google Agent Assist<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51440\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Engage-Digital-Google-Agent-Assist.gif\" alt=\"\" width=\"800\" height=\"640\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/digital-customer-engagement.html\"><b>RingCentral Engage Digital<\/b><\/a><span style=\"font-weight: 400;\"> is excited to introduce a new beta integration with Google Agent Assist.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Built using Google\u2019s best-in-class <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> AI, this integration provides agents with automatic template replies (via Smart Reply and FAQ-Assist capabilities) depending on the ongoing conversation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With this integration, agents are empowered to respond faster and with more informed answers. Plus, they no longer need to dig for additional information.<\/span><\/p>\n<h3 class=\"heading h3\"><strong><a id=\"engage\"><\/a>15. Engage Digital: Escalate to video<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51441\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Elevate-to-video.jpg\" alt=\"\" width=\"1911\" height=\"967\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/digital-customer-engagement.html\"><b>RingCentral Engage Digital<\/b><\/a><span style=\"font-weight: 400;\"> now allows customers to seamlessly <\/span><b>escalate a conversation from all private digital channels to video <\/b><span style=\"font-weight: 400;\">with agents with a simple click.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This escalation to video provides a richer and more personalized environment to address customer issues. Agents are also given the option to record conversations f<\/span><span style=\"font-weight: 400;\">or future refer<\/span><span style=\"font-weight: 400;\">ence. <\/span><\/p>\n<h3><b><a id=\"contact\"><\/a>16. <\/b><b>Contact Center Virtual Agent Hub\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51426\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Virtual-Agent-Hub.png\" alt=\"\" width=\"1169\" height=\"842\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/effortless-customer-engagement.html\"><b>RingCentral Contact Center<\/b><\/a><span style=\"font-weight: 400;\"> now offers Virtual Agent Hub, which lets you easily deploy customer self-service bots of your choice\u2014with minimal coding changes. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means that you can seamlessly leverage your existing investments in bot technology, such as Google Dialogflow, Amazon Lex, and Microsoft Luis, which results in significant operational efficiencies in terms of cost and time.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. Meeting fatigue, back-to-back meetings, timezone conflicts\u2014just to name a few.\u00a0 Yet, the need to zip in and out of offices at will, take our meetings on the go, work &#8230;<\/p>\n","protected":false},"author":1091,"featured_media":51427,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,18390,18885],"tags":[],"class_list":["post-51297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-innovation","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. Meeting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-power-packed-ai-webinar-offerings-and-integrations-for-hybrid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations\" \/>\n<meta property=\"og:description\" content=\"How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. 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