{"id":51182,"date":"2022-03-03T08:00:22","date_gmt":"2022-03-03T16:00:22","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51182"},"modified":"2025-05-14T04:46:17","modified_gmt":"2025-05-14T11:46:17","slug":"small-businesses-staying-connected-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/small-businesses-staying-connected-ringcentral\/","title":{"rendered":"How small businesses are staying connected with RingCentral"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">No matter what kind of business you have, it\u2019s essential to stay connected with a communications system that meets your needs and can grow with your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even the simplest business requires communication features, including some or all of the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording and tracking<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video meetings for remote and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-work-small-business\/\"><span style=\"font-weight: 400;\">hybrid workers<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Making calls on your cell phone through a <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business number<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transferring calls from one device to another<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/ai-receptionist\">Virtual receptionist<\/a> (for times when someone can\u2019t physically be in the office)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Traditional landline systems don\u2019t allow for the flexibility and off-site features today\u2019s businesses need. As time goes on, system breakdowns of today&#8217;s decades-old equipment can lead to repair costs and downtime that can negatively impact your business and revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upgrading to a unified communication system will give you instant access to advanced features and endless opportunities. And did we mention it costs less than a legacy system? Lower costs and better functionality, sounds like a no-brainer.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40\u00a0 Does managing a small business need to be <\/span><i><span style=\"font-weight: 400;\">this <\/span><\/i><span style=\"font-weight: 400;\">hard? Nope. Learn from your peers and grab our <\/span><b>free eBook<\/b><span style=\"font-weight: 400;\"> to dive into five small business success stories.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"69d4aae453cc1\" id=\"69d4aae453cc1\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d4aae453cc1.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d4aae453cc1.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Here are three small businesses that found immediate benefits from a unified communications system.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Steve Rice &amp; Associates saves 60% in telecom costs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Steve Rice &amp; Associates is a financial firm with 2-10 employees. Prior to its transition to a unified communications system, employees could only take business calls from their desks. With the team frequently on the road visiting clients and prospects, they needed the ability to receive and make business calls from different devices (laptops, tablets, cell phones) from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When Steve Rice &amp; Associates switched to <\/span><a href=\"https:\/\/www.ringcentral.com\/\"><span style=\"font-weight: 400;\">RingCentral<\/span><\/a><span style=\"font-weight: 400;\">, the team resolved numerous communication issues and improved the client experience. Employees could communicate from anywhere, use a new call routing feature, and take calls from their personal phones while showing their business numbers. The team can also switch seamlessly, without any interruptions, from one device to another when attending meetings.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50994\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/01\/Dial.gif\" alt=\"RingCentral Dial\" width=\"1280\" height=\"800\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Not only is the company gaining more flexibility with RingCentral, but it&#8217;s also saving substantially on telecom costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\u201cWe\u2019re getting a world-class phone system\u2014with big-business features we never had before, and outstanding customer service and support\u2014and at the same time RingCentral has actually lowered our overall telecom costs by almost 60% a year.\u201d <\/p>\n<p class=\"quote-text-author\">Xander Rice, Partner at Steve Rice &amp; Associates<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Freed Marcroft provides a 24\/7 client experience<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Freed Marcroft is a law firm that specializes in family law and has 11-50 employees. One of the main requirements they had for a new communications tool was reliability, since they would be using it daily to get work done. The company wanted to ensure they never missed a phone call and had the ability to easily transfer calls so that no client was left unattended.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Freed Marcroft team chose to implement RingCentral to help the firm provide a modern, personalized <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/law-firm-management\/\"><span style=\"font-weight: 400;\">law firm experience<\/span><\/a><span style=\"font-weight: 400;\"> for their clients. One of the first things the firm did was move its internal meetings to a conference call setup\u2014this provides a central calling location for all employees (whether in the office or remote) and lets the team keep track of everything with recordings.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51184\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/03\/Tip_RCV_Share_recordings_.gif\" alt=\"RingCentral Video share recordings gif\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s known that law firms get phone calls all the time\u2014and sometimes they even get multiple phone calls at once. How do you ensure that someone is always available to pick up every call? Enter: RingCentral\u2019s simultaneous transfer feature.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\u201cWhen people are on holiday, we just switch the calls to our <a href=\"https:\/\/www.ringcentral.com\/ai-receptionist\">virtual receptionist<\/a>. No matter if it\u2019s day or night, our client calls are always answered by someone. We never miss a call from someone who needs help.\u201d <\/p>\n<p class=\"quote-text-author\">Laura, employee at Freed Marcroft<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>Dry Dock Marine Center stays afloat through the pandemic\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Dry Dock Marine Center supplies hundreds of small mom-and-pop stores with boating equipment and has 11-50 employees. When the pandemic hit, the company had to find a way to transition to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-remote-work\/\"><span style=\"font-weight: 400;\">remote work<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By switching to RingCentral during a weeks-long phone outage in the neighborhood, the company gained more than just a replacement for its legacy system. Suddenly, staff could make phone calls from any location and route business calls through their personal devices if needed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dry Dock Marine Center was considered an essential business during early COVID shutdowns. RingCentral helped the company run smoothly even when staff wasn\u2019t at the physical business location.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\u201cIn less than an hour after I said, \u2018Let\u2019s do it,\u2019 RingCentral was forwarding our business calls to our cell phones. It was incredible.\u201d <\/p>\n<p class=\"quote-text-author\">Cory Archbold, General Manager at Dry Dock Marine Center<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>Stay connected with RingCentral<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">These three businesses have different business models, clientele, and communication needs, but their need for RingCentral\u2019s unified communications is something they have in common. In each situation, a unified communications system improved the business\u2019 ability to operate efficiently and grow\u2014both under normal circumstances and challenging ones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/Top-Innovations-of-2021.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">RingCentral MVP: 2021&#8217;s new features for small businesses<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-mvp-small-business-features-2021\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-943877438\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-943877438\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A unified communications system can work for any business size\u2014from two to hundreds or thousands of employees. RingCentral provides enterprise-level features that can get even the smallest businesses to the next level, and then scale easily as they grow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information on RingCentral and how it can help your business stay connected, <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/small-business.html\"><span style=\"font-weight: 400;\">check out our small business solutions page<\/span><\/a><span style=\"font-weight: 400;\"> today.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. 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