{"id":51161,"date":"2022-02-25T08:00:13","date_gmt":"2022-02-25T16:00:13","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=51161"},"modified":"2025-03-13T06:19:56","modified_gmt":"2025-03-13T13:19:56","slug":"businesses-saving-time-money-call-center-technology","status":"publish","type":"post","link":"\/us\/en\/blog\/businesses-saving-time-money-call-center-technology\/","title":{"rendered":"How businesses are saving time and money with call center technology"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019ve said it before, and we\u2019ll say it again: cloud-based call center technology saves time and money for businesses of any size. And we have three examples of companies that prove it every day.\u00a0\u00a0<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83c\udf1f Want more happy customers?<\/span> <span style=\"font-weight: 400;\">Who doesn\u2019t? Grab our <strong>call center playbook<\/strong> to see how five small businesses are upleveling the customer experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/contact_center_playbook.pdf\" data-id=\"69deee2e4d974\" id=\"69deee2e4d974\">\n\t\t<button tabindex=\"on\"  on=\"tap:69deee2e4d974.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab the call center playbook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free call center playbook to learn how to improve the customer experience. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69deee2e4d974.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">In this blog post, you\u2019ll get a deep dive into how three small and mid-sized businesses (across various industries) are boosting customer satisfaction and productivity, while reducing operational costs, with <\/span><a href=\"https:\/\/www.ringcentral.com\/effortless-customer-engagement.html\"><span style=\"font-weight: 400;\">RingCentral Contact Center\u2122<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Porch is saving money and time with a unified solution<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Porch is a home services company based in Seattle with 201\u2013500 employees. Before the company switched to RingCentral&#8217;s unified solution, employees constantly switched back and forth between various apps. Porch was juggling various tools from multiple vendors.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The communications landscape was messy and needed an overhaul. In addition, the company\u2019s cloud-based call center was consistently dropping calls, causing a lot of headaches and frustration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Porch was looking for an advanced platform to meet all its communications needs, including a seamless integration with Salesforce. The goal was to find one vendor with a reliable solution to replace Porch\u2019s legacy phone system and <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That was a tall order, but RingCentral was more than up to the challenge. Straight off the bat, Porch was able to integrate RingCentral with Salesforce, which allowed the team to make calls directly from the CRM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every team at Porch (except one team in the field) uses RingCentral Contact Center. A key benefit of RingCentral Contact Center is that employees and customers can communicate with their preferred channel of choice. For example, some professionals who utilize the Porch service prefer using their cell phones to communicate, while others prefer two-way SMS. RingCentral makes it easy to communicate across any channel, whether through phone calls, SMS, messaging, <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>, social media, and more.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50344\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Unlimited-team-messaging-1.gif\" alt=\"\" width=\"1280\" height=\"800\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The company also uses RingCentral Contact Center\u2019s callback feature to improve customer hold times. When hold times are long, callers now have the option to leave a callback number, hold their place in line, and have the system call when an agent is available\u2014this has become a game-changer and makes long hold times a thing of the past.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"><span style=\"font-weight: 400;\">industry-leading unified communications solution<\/span><\/a><span style=\"font-weight: 400;\"> was everything Porch was searching for\u2014and at a cost that\u2019s 25% less than what the company was previously paying. With features like omnichannel flexibility, self-service capabilities, intelligent voicemail routing, and 24\/7 customer support, RingCentral ticks all the boxes for Porch.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\"><\/span><span style=\"font-weight: 400;\">\u201cRingCentral\u2019s support after the sale is very good. Our sales manager is always available and reaching out to us.\u201d<\/span><span style=\"font-weight: 400;\"> <\/p>\n<p class=\"quote-text-author\">Ankur Pradhan,  Senior Salesforce Developer at Porch<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Peninsula is spotting sales opportunities with analytics<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Peninsula is an employee management consultancy with 201\u2013500 employees. The company was growing rapidly and needed a contact center solution that could manage incoming call volumes and maintain its high standard of customer service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being a data-driven company, Peninsula was on the hunt for a robust contact center that could deliver real-time analytics to improve staffing, operations, and sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Omer Subedar, IT Manager at Peninsula, and his team investigated many contact center solutions, including big-name providers. \u201cMost offered roughly the same functionality,\u201d he explained. \u201cBut the data analytics and <a href=\"https:\/\/www.ringcentral.com\/contact-center-reporting.html\">reporting capabilities with RingCentral Contact Center<\/a> held a lot of potential for key business intelligence.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company had already begun using <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP\u2122<\/span><\/a><span style=\"font-weight: 400;\"> as the cloud phone solution for some of its back-office staff\u2014in IT, finance, and marketing to name a few. \u201cWe were impressed with what we\u2019d already seen from the RingCentral product, so we decided to go with Contact Center as well.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the biggest benefits Peninsula gets with RingCentral Contact Center is the ability to use valuable data to identify trends, spot opportunities, and optimize workflows for both its sales and service staff. <\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-51163\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/Screen-Shot-2022-02-23-at-4.38.44-PM.png\" alt=\"RingCentral Contact Center reporting dashboard\" width=\"1074\" height=\"896\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Peninsula is discovering actionable insights on the sales side as well. \u201cAll of our salespeople are using Contact Center,\u201d said Stephanie Jones, Marketing Manager at Peninsula. \u201cWhat\u2019s great about this is that it allows us to track all of a salesperson\u2019s communications with prospects and customers, which we can then analyze to uncover trends and patterns\u2014to learn what\u2019s working and what isn\u2019t.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\"><\/span><span style=\"font-weight: 400;\">\u201cThe data we learned from Contact Center quickly proved so effective that we decided to give every client- and prospect-facing employee a Contact Center license. Everyone in sales, support, and even some of our marketing team uses RingCentral Contact Center\u2014well over 150 people across the company.\u201d <\/p>\n<p class=\"quote-text-author\">Stephanie Jones, Marketing Manager at Peninsula<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>NADA easily moved their contact center to the cloud<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The National Automobile Dealer&#8217;s Association (NADA) is the largest trade association representing franchised new car dealerships across the United States.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before upgrading to RingCentral Contact Center, NADA used a dated on-premises voice over IP (VoIP) system that caused too many issues and headaches. As the company was forced to <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-remote-work\/\"><span style=\"font-weight: 400;\">go remote<\/span><\/a><span style=\"font-weight: 400;\"> amid the pandemic, they were able to deploy RingCentral\u2019s cloud-based contact center without a hitch and support their workforce to work from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/How-to-find-a-cloud-provider-you-can-trust.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">How to find a cloud provider you can trust<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-722887336\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-722887336\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 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18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-find-a-cloud-provider-you-can-trust\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-722887336\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-722887336\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NADA turned to RingCentral\u2019s cloud-based contact center for their <a href=\"https:\/\/www.ringcentral.com\/inbound-call-centers.html\">inbound call center<\/a> and click-to-chat website application. In addition, the company was able to improve its flow of work by integrating RingCentral Contact Center directly into its IT infrastructure, including Microsoft 365.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Catering to a new remote workforce was easier than ever\u2014with RingCentral\u2019s remote access, every employee was given the ability to work from anywhere instantly. NADA was able to keep business up and running uninterrupted as they made major moves to a remote work model and a cloud-based contact center solution. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\"><\/span><span style=\"font-weight: 400;\">\u201c<\/span><span style=\"font-weight: 400;\">If we could enable our staff to be more nimble, efficient, and effective in our mission of servicing our members, we wouldn\u2019t be limited by a building. RingCentral was one of those steps in us being able to get the work done from anywhere on any device.<\/span><span style=\"font-weight: 400;\">\u201d<\/span><span style=\"font-weight: 400;\"> <\/p>\n<p class=\"quote-text-author\">Rafael Maldonado, Vice President and CIO at NADA<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>Get your hands on the right call center technology\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Businesses of all sizes are reaping the <a href=\"https:\/\/www.ringcentral.com\/what-does-a-call-center-do.html\">benefits of call center technology<\/a>. RingCentral offered Porch, Peninsula, and NADA access to advanced call center features and analytics to help take their businesses to the next level.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re tired of worrying about voice quality, long wait times, limitations, or lack of reporting, then it\u2019s time to upgrade to RingCentral Contact Center. Start connecting with your customers on any channel, at any time, and resolve issues faster.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start saving time and money with RingCentral by your side.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve said it before, and we\u2019ll say it again: cloud-based call center technology saves time and money for businesses of any size. And we have three examples of companies that prove it every day.\u00a0\u00a0 \ud83c\udf1f Want more happy customers? Who doesn\u2019t? Grab our call center playbook to see how five small businesses are upleveling the &#8230;<\/p>\n","protected":false},"author":29,"featured_media":51159,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[14280],"class_list":["post-51161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-call-center-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How businesses are saving time and money with call center technology | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover how three small to mid-sized companies save time and money with RingCentral\u2019s cloud-based call center technology.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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